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First login and tour

Welcome to plentymarkets. Let me show you around and take you on a tour of your new system!

Get to know plentymarkets in a playful introductory video

1. Logging in for the first time

All you need to get started is the welcome email that you received from plentymarkets. It contains the information that you’ll need to log in. The connection is encrypted, which makes every login secure.

Logging into plentymarkets:

  1. Click on the link in the email to access the plentymarkets login screen.

  2. Enter the plentymarkets ID, user name and password you received via email.

  3. Click on Login.

How do I log back out?

Move your mouse cursor over the user symbol () and then click on Logout.

2. Finding your way around the back end

The main navigation bar is up top. But there’s much more behind all the menus. You’ll notice that drop-downs appear when you move your mouse over the various menus that let you access all important areas of plentymarkets.

2.1. Your contract with plentymarkets

Open the menu plentymarkets Logo (Start) » My account to see information about your plentymarkets system. For example, here you can view and edit your contract with plentymarkets.

2.2. Setup

This menu is where you configure the tools and functions in your plentymarkets system. Take a look at our assistants and at the quick start. These resources are designed help new users set up their systems.

Using the search function, you can search all back end menus for entries. If there are no hits, you can also directly open the manual search.

2.4. Notification centre

The notification centre provides important information from different areas of the plentymarkets system. If you dismiss a message, you cannot restore it. The message remains visible for other users.

2.5. Service offers

Click on the help button () in the top right of the plentymarkets back end to access various support offers.

2.6. plentyShop preview

Click on your plenty ID in the top right of the plentymarkets back end to open the start page of your online store in a preview.

2.7. User account

Click on the user icon () to access your user account. Here you can e.g. change the user name and password that were sent to you in the welcome email.

2.8. Full screen mode

Click on in the top right of the plentymarkets back end to activate or deactivate the full screen mode.

2.9. Favourites

Click on in the top right of the plentymarkets back end to display your favourites, to open all favourites or to delete them.

2.10. Tags

When hovering over the different main menu items in the back end, you will find several tags. These tags indicate for example that a new menu entry has been added.

tags en

The following table lists all existing tags and provides information on their meaning.

Table 1. Tags in the back end
Tag (colour) Meaning

New (green)

A stable functionality of the menu entry is already given. The functionality is either completely new or replaces another one.

Test phase (orange)

This corresponds to the beta version. The menu entry’s functionality is available, but might be partly limited.

Deprecated (red)

A menu entry with this tag will soon be replaced by another one or disappear completely. Thus, there is no further development of the existing functionalities.

3. Customising your system

Are you new to plentymarkets? Next, you’ll probably want to customise your user account. Take a look at a few other pages of the manual and learn how to:

4. Directly accessing back end areas with URLs

You can access specific areas of the back end directly by using UI actions. This saves you time and clicks. This section lists the variables and parameters that lead to the respective back end areas.


You must be logged in to open a back end area with a URL. Also pay attention to lower-case and upper-case letters in parameter keys.

4.1. Accessing a back end area with a URL

  1. The path starts with or Which information you should enter depends on whether your system is hosted in Germany or in Ireland.

  2. Add / and your plenty ID.

  3. Continue with the query string. It begins with a ?.

  4. Add uiAction=.

  5. Add the key for the UI actions and the parameter with the corresponding ID. Note the information provided in <table-keys-ui-actions-parameters>.

  6. Once you have entered all relevant information, open the URL to access the desired back end area.


To open the variation detail view, the path has to consist of the following parameters:

Table 2. Keys for Ui actions and parameters
Keys Explanation


Opens the item detail view for the specified item ID (itemId is a required parameter).


Opens the variation detail view for the specified item ID and variation ID (itemId and variationId are required parameters).


Opens the order detail view for the specified order ID (orderId is a required parameter).


Opens the reorder detail view for the specified reorder ID, the item ID or the item ID of a reorder (only one of the three parameters can be specified here).


Opens the ticket detail view for the specified ticket ID (ticketId is a required parameter).


Opens the customer detail view for the specified customer ID (customerId is a required parameter).

4.2. Safe mode

Using safe mode, you can access the back end with all plugins deactivated. This may be necessary if you receive an error when logging in after installing or updating a plugin. In safe mode, you can change the status of the plugin to inactive.

If you want to log in using safe mode, use or Which URL you should use depends on whether your system is hosted in Germany or in Ireland.

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