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Quick start eBay

Have you already added a plugin from the plentyMarketplace to your store? Not yet? Then the page Adding plugins to your system will teach you how.

On this page you will learn which basic settings you need to carry out in order to sell items on eBay. In this quick start guide for eBay, we will tell you how you can sell your items on eBay in Germany.

1. Setting up eBay in plentymarkets

In order to activate the interface to eBay, you first have to link your eBay account to plentymarkets.

1.1. Have your eBay access data ready

In order to set up eBay in plentymarkets, you need your eBay access data which consist of your user name and password. You received the access data from eBay upon registration.

If you do not have an eBay account, you need to register with eBay first.

1.2. Activating and editing accounts

Go to Setup » Markets » eBay » Accounts to activate new accounts for eBay. To do so, you will need your eBay access data consisting of the user name and password. When changing your eBay access data, you have to update and synchronise your account in plentymarkets. Proceed as follows to add an account.

Activating a new account:

  1. Go to Setup » Markets » eBay » Accounts.

  2. Click on Activate account.
    → The window Unlock or change account opens.

  3. Enter your eBay user name into the User name field.

  4. Select the platform for eBay.

  5. Click on the gear-wheel icon to unlock your account.
    → You are forwarded to eBay and have to authenticate your data.
    → The account is displayed in plentymarkets in the Accounts menu.

The token which is generated when you unlock your account is valid for 18 months. If you want to update an invalid token, proceed as follows:

Updating the token:

  1. Go to Setup » Markets » eBay » Accounts.

  2. Click on update to update your eBay token.
    → The window Unlock or change account opens.

  3. Click on the gear-wheel icon to update your token.
    → You are forwarded to eBay and have to authenticate your data.
    → In plentymarkets, the validity of your eBay token is displayed in the eBay token is valid until column.

Validity of the token

When activating or updating an account, the token that is generated will be valid for 18 months. You will not receive an automatic warning when the validity of the token expires. The token will also become invalid if you change your eBay access data.

1.3. Loading eBay shop categories

Import the eBay shop categories into plentymarkets or synchronise them in this section. Import your eBay shop categories into your plentymarkets system in order to link them with your listings. Shop categories can be selected in a listing or be transferred to a listing with a listing template.

Loading eBay shop categories:

  1. Go to Setup » Markets » eBay » Settings » Tab: Account settings.

  2. Expand the eBay shop categories section to display an overview of your account’s shop categories.
    → The account data is synchronised.

  3. Sort the shop categories by position (as saved on eBay) or alphabetically by category name.

  4. Click on the plus symbol Add to import the eBay shop categories into plentymarkets.

Updating shop categories and return policy

After changing the eBay account data, you have to update your shop categories and return policy. Update the shop categories directly in this menu. Go to Setup » Markets » eBay » Business policies » Tab: eBay return policy to save the return policy.

1.4. Carrying out the basic settings

Go to Setup » Markets » eBay » Settings to carry out the basic settings for the market eBay and to set up your accounts.

Carrying out the initial settings:

  1. Go to Setup » Markets » eBay » Settings » Tab: Initial settings.

  2. Carry out the settings. Pay attention to the explanations given in Table 1.

  3. Save the settings.

Table 1. Initial settings for eBay
Setting Explanation

UPC from EAN field

Select whether to use the Universal Product Code (UPC) from an EAN field or not.
This setting is carried out by activating the option Transfer as item number in a new market listing in the Item » Edit item » Open item » New listing menu. If the Transfer UPC option is activated in the Item » Edit item » New listing menu, you have to select one of the Use EAN 1 - 4 options here.
The barcodes from the item settings are displayed in the drop-down list for this option.

Use variation number as SKU

Select whether the variation number is used as the stock keeping unit.
Yes = The variation number is transferred as the SKU. This setting is not recommended because no synchronisation will take place after a variation is changed and the listing is updated.
No (recommended) = The listing ID is transferred along with the variation ID.

Sort eBay variations based on position of item variation

Select whether eBay variations should be sorted based on the position of item variations or not.
If you select No, then the eBay variations are sorted by the positions of the attribute values. An attribute value’s position is defined in the Setup » Item » Attributes » Open attribute » Tab: Values menu.

Use eBay image service

Select whether to use the eBay image service.
Yes = Item images are transferred directly to eBay and are saved there. This may result in additional costs. Multiple item images can be transferred to eBay when this option is selected.
No = Only the URL of the first item image is transferred.

Use the first variation’s image as the gallery image if no gallery image is saved for the item

Select whether the image of the first variation should be used as the gallery image if there is no gallery image saved for the item.
Yes = The first image of the first variation is used as the gallery image for eBay.
No = No gallery image is transferred to eBay.
No is recommended because eBay recommends a gallery image that shows all variations of an item.

Add item details from the eBay catalogue

Select whether item details from the eBay catalogue should be added.
Yes = Further item details from the eBay catalogue are automatically added. For further details, refer to eBay.
No = Item details are not transferred.

Add item images from the eBay catalogue

Select whether item images from the eBay catalogue should be added.
Yes = If further images are available in the eBay catalogue in addition to your own images, these are added automatically. For further details, refer to eBay.
Yes + Gallery image = If an item exists in the eBay catalogue, it is added automatically and is also used as a gallery image.
No = Item images are not added.

Order item

Apply order item = If a customer purchases 5 identical items, then the item is listed once in the order along with a quantity of 5.
One order item per piece = If a customer purchases 5 identical items, then the item is listed 5 times in the order, each time with a quantity of 1.

Place shipping & payment flag

Select whether shipping of an item is reported to eBay when outgoing items are booked.

Activating the automatic stock update

Activate or deactivate the automatic stock update for GTC offers (= fixed price listings which are restarted automatically after 30 days).
Yes = If the option limited (without reservation) is selected for the stock dependence of a listing, the quantity is updated whenever changes of stock occur during the entire duration of the offer. Additionally, the offer is terminated when the stock is sold out and is re-listed when new stock is available. The eBay ranking remains the same. Additionally, you can use the “out of stock” option for GTC offers, so that an item is still displayed on eBay, but can no longer be purchased.
If you have listings with a specific duration, e.g. 7 days, you can maintain the ranking by searching for listings that were ended early in Active listings. Mark the listings, click on Group function and select End and restart to restart the listings when stock is available again.
No = There is no automatic stock update.

Carrying out eBay account settings:

  1. Go to Setup » Markets » eBay » Settings » Tab: Account settings.

  2. Carry out the settings. Pay attention to the explanations given in Table 2.

  3. Save the settings.

Table 2. Settings for eBay accounts
Setting Explanation

Retrieve orders

Select the eBay platform used for automatically retrieving sales from all countries or Do not retrieve sales.
Retrieve sales from all countries with eBay = Automatic synchronisation with all active listings. Listings are synchronised hourly.
Synchronisation is important in certain cases. For example, GTC listings must be synchronised when eBay automatically extends the end time. Furthermore, information such as the delivery address is synchronised. For example, synchronisation is important if the address was changed in the eBay order process.
Do not retrieve sales = No synchronisation with active listings. If this option is selected, sales cannot be retrieved manually either.

Retrieve eBay returns

Select whether eBay returns should be retrieved or not.
Yes = Activates the eBay return process in plentymarkets. New eBay returns are imported into plentymarkets every 20 minutes.
No =The eBay return process is deactivated in plentymarkets. New eBay returns are not imported into plentymarkets. eBay returns must be edited in the seller’s My eBay section instead.

Retrieve eBay purchase cancellations

Select whether eBay purchase cancellations are retrieved and imported into plentymarkets. Purchase cancellations are updated every 15 minutes.

Update eBay return status

Select whether the return status should be updated In return order, In credit note or In return order and credit note when the status is changed by eBay. Return statuses are updated once per hour.

Automatically activate eBay Plus for new listings

Select whether the loyalty program eBay Plus should be activated for all new listings automatically. Listings can be edited afterwards and the setting can be deactivated.

Use out of stock control

Select whether the out of stock control should be used.
Yes = Listings are not ended if items are unavailable. The offer is displayed but cannot be purchased. The number of items sold will not be set to zero when the item is available again. Rather, the sales history remains as it is. In addition to this option, the automatic stock update in the Initial settings tab must be activated. Furthermore, this option takes priority over the End offers automatically option, i.e. offers are not ended but displayed and cannot be purchased.
No = Listings are ended if an item is not in stock.

Price synchronisation

Select whether you want to use the price synchronisation.
Hourly (with description) = Price changes are synchronized automatically every hour. The listing’s description is also updated. Use this option if you use a placeholder for prices in the listing’s description. If the listing’s price is tied to the item price, the price synchronisation takes place as soon as the item price is changed. If the listing’s price is not tied to the item price, the price synchronisation takes place as soon as the price for the market listing is changed.
Hourly (without description) = Price changes are synchronized automatically every hour. The listing’s description is not updated. If the listing’s price is tied to the item price, the price synchronisation takes place as soon as the item price is changed. If the listing’s price is not tied to the item price, the price synchronisation takes place as soon as the price for the market listing is changed.
No = There is no automatic price update.

Price synchronisation for special sales

Select whether you want to use the price synchronisation for special sales.
Yes = There is a price synchronisation for special sales. If you select Yes, special sales on eBay are ended.
No = There is no price synchronisation for special sales.

Automatically retrieve messages

Select whether eBay messages are automatically retrieved every hour.
The eBay messages can be read in the CRM » Ticket system menu.

Mark messages as read

Select whether messages should be marked as read on eBay after they were retrieved in plentymarkets. Messages marked as read on eBay are not imported into plentymarkets again with the next retrieval.

Message type

Select the message type for eBay messages.
The type refers to the selected type in the System » CRM » Ticket system menu. You can also enter your own parameters for eBay there.

Message status

Select the message status for eBay messages.
The type refers to the selected type in the System » CRM » Ticket system menu. You can also enter your own parameters for eBay there.

Send copy of eBay invoice to seller

Yes = A copy of the eBay invoice is automatically sent to the seller.
No = No copy of the eBay invoice is sent to the seller.

Minimum stock to automatically start a listing

Enter a value for the minimum stock that should be used for restarting listings automatically. If the entered value is higher than the current stock, listings are not started automatically. This option is useful, e.g. when all items of a listing have been sold and the stock increases due to new incoming items or returns, but you want to restart the listing with a certain stock.
The entered value for minimum stock doesn’t affect GTC offers for which Yes was selected in the Use out of stock control setting.

Variation availability

Select a specific variation availability or select ALL if you want to use all of the items regardless of their availability.
Variation availabilities are organised in the Setup » Item » Availability menu and set in the Item » Edit item » Open item » Tab: Variation ID » Tab: Settings menu of each item.

Retrieving orders manually

Orders are automatically retrieved from eBay when the Retrieve orders setting is activated for an account. Additionally, you can retrieve eBay orders manually in the System » Markets » eBay » Data exchange menu. Select the date for the retrieval and click on Retrieve orders.
If the Do not retrieve sales option is selected for the *Retrieve orders setting, orders cannot be retrieved manually either.

1.5. Linking shipping profiles

Go to Setup » Markets » eBay » Settings » Tab: Shipping profile links to link eBay shipping profiles to the shipping profiles you created in plentymarkets. A linked shipping profile is automatically used during order import if the shipping profile matches the order data, e.g. account and market settings, of a listing and is activated in the Global tab of an item. If the linked shipping profile is deactivated, the active shipping profile with the highest priority will automatically be used instead.

Before linking eBay shipping profiles to the shipping profiles in your online shop, you have to enter terms of payment and shipping as well as general conditions in the System » Markets » eBay » Business policies menu.

1.6. Synchronising stock

For all listings with the duration endless (GTC), automatic stock synchronisation can be activated. eBay’s End and Relist functions are carried out every 15 minutes. The search ranking remains the same. As soon as a listing is relisted by means of the automatic stock update, all settings of this listing are reloaded and the offer is published on eBay with the new options. Stock is updated in plentymarkets and transferred to eBay every 20 minutes. If you want to update other data, e.g. description or price, the eBay Update function must be carried out manually in plentymarkets.

Avoiding duplicate listings

After booking stock, wait at least 1 hour before manually starting a listing with the GTC function. This will help you avoid duplicate listings. Furthermore, the Endless lister function must be deactivated for listings with the duration endless (GTC). This is done in a market listing’s Base tab.

Go to Listings » Active listings and set up the following filters to display all listings using the automatic stock update:

  • Duration: endless (GTC)

  • Relisted: No

  • Stock dependence: limited (without reservation)

All listings displayed when using these filters are affected by the automatic stock update, i.e. all endless listings with limited stock dependence without reservation that were not relisted, will be ended, updated or restarted via the automatic stock update depending on the current net stock.

1.6.1. Activating the automatic stock update

The automatic stock update is only available for listings with limited (without reservation) or unlimited (with synchronisation) stock dependence. If a listing with the option limited (without reservation) is started, the quantity will be updated whenever changes of stock occur during the entire duration of the offer. The listing will be ended when the stock is sold out and restarted as soon as stock is available. The eBay ranking remains the same. Listings with the option unlimited (with synchronisation) are not ended and restarted automatically. The ranking of a listing with a certain duration, e.g. 7 days, remains the same if you search for listings that were ended early and relist them using the End and restart listing group function as soon as stock is available.

Activating the automatic stock update:

  1. Go to Setup » Markets » eBay » Settings » Tab: Initial settings.

  2. Select Yes for the Activate automatic stock update setting.

  3. Save the settings.

1.6.2. Relisting automatically

In order to relist a listing on eBay, the listing must have been active at least once and it must not have ended more than 90 days ago. The automatic stock update detects when new stock for an item is available and activates eBay’s Relist function. In doing so, the existing eBay ID is transferred. A new offer is created on eBay and linked to your old offer. A new eBay ID is created in the process. The old eBay ranking will be applied, assuming that no data, e.g. the price, has changed.

When the Use out of stock control is set in the Setup » Markets » eBay » Settings » Tab: Account settings menu, the function of the automatic stock update changes. A listing is not ended when an item is out of stock. The item is still displayed but cannot be purchased. The number of items sold is not set to zero on eBay when the item is available again. Rather, the number remains in the sales history. Even when the End offers automatically setting is active in the Setup » Listings » Stock menu, listings are not ended. They cannot be purchased instead.

1.7. Defining a sales price

Proceed as described below to define a sales price for the eBay country platforms. This price is then displayed on the country platforms.

Defining the sales price for country platforms:

  1. Go to Setup » Item » Sales prices » Open sales price » Tab: Settings.

  2. In the Referrer section, place a check mark next to the desired eBay platform.

  3. In the eBay accounts section, place a check mark next to the desired eBay account.

  4. Save the settings.

Currency conversion for eBay listings

In the Setup » Orders » Payment » Currencies menu, you can set up currency conversion for listings by selecting Yes for the Automatically update conversion factors daily option. You have to enter a conversion factor for each currency that you use.
If you do not want to use currency conversion, pay attention to linking the correct sales price. For example, if you do not want to convert USD into another currency for a listing, the same sales price must be selected for the currency USD and for the platform US.

Original currency and standard currency are different

Additional information is saved for orders that are imported with a different currency than the standard currency saved in plentymarkets. In this case, both the original currency and the original gross and net amounts are saved for every item included in the order.

1.8. Defining business policies

This chapter teaches you how to define Terms of payment, Shipping conditions, and a Return policy for your eBay listings and how to create Shipping profiles. These settings must be carried out for every eBay account and platform individually.

eBay Seller Profiles

If you already saved Terms of payment, Shipping conditions or Return policy with the same name or settings on eBay, an error message will be displayed in plentymarkets. The error message informs you that the business policy was already created even though it is not displayed in plentymarkets. Click on Import eBay Seller Profiles to solve this issue.

1.8.1. Defining terms of payment

An overview of all existing payment profiles is displayed in this menu. Edit or delete existing profiles here or create new payment profiles.

Creating a new payment profile:

  1. Go to Setup » Markets » eBay » Business policies » Tab: eBay terms of payment » New.

  2. Carry out the settings. Pay attention to the explanations given in Table 3.

  3. Save the settings.

Table 3. eBay terms of payment
Setting Explanation

Profile name

Enter a name for the payment profile.

Payment methods

Select one or several payment methods.

PayPal account

Select your PayPal account. Only those PayPal accounts that were set up in the Setup » Orders » Payment » Methods » PayPal menu are displayed here.

Immediate payment

Activate in order to allow PayPal as the only payment method.
With this option, customers must go through the checkout prior to finishing the purchase. This prevents customers from not finishing the checkout and thus blocking order processing.

Payment instructions

Enter payment instructions.

1.8.2. Defining shipping conditions

Use this menu to define domestic shipping conditions.

Setting up domestic shipping:

  1. Go to Setup » Markets » eBay » Business policies » Tab: eBay shipping conditions » Tab: New.

  2. Carry out the settings. Pay attention to the explanations given in Table 4.

  3. Save the settings.

Table 4. Domestic shipping settings
Setting Explanation

Profile name

Enter a name for the profile.

Processing time

Specify a processing time in days for shipments.

Processing time description

Enter a description for the processing time.

Shipping options

Select the shipping methods in the Domestic section.

Costs

Define the shipping costs.

Additional fee of

Specify a surcharge for shipping each additional item from this offer.

Additional options

Select additional options, e.g. Free shipping or Express shipping.
Free shipping = Activate in order to transfer the value 0.00 EUR to the Costs field.
Express delivery = Items are shipped the same day they were ordered, if the order was placed before a certain time. For further information, refer to eBay’s Selling with eBay FAST & FREE page.

Shipping discount for combined payment

Select whether the shipping discount for combined payment should be applied. Shipping discount for combined payment must be set up on eBay.

Rules governing shipping at a special rate

Select whether the rule governing shipping at a special rate should be applied. Rules governing shipping at a special rate must be set up on eBay.

Rate tables (additional regions)

Select whether the rate tables should be applied. Rate tables must be set up on eBay. For further information, refer to eBay’s Specifying your postage costs and locations page.

Exclude shipping locations

Exclude shipping locations, PO boxes and DHL Packstations. The options shown here depend on the eBay platform that was chosen. The countries listed here are related to the option Purchasers who are registered in a country that I do not ship items to in the Buyer requirements section of an eBay shipping profile in the Setup » Markets » eBay » Business policies » Open shipping profile menu.

1.8.3. Determining the return policy

You can set up your return policy either on eBay or in the Setup » Markets » eBay » Business policies » Tab: eBay return policy menu. The return policy saved on eBay is overwritten when entering the return policy in plentymarkets. An overview of existing profiles for the return policy is displayed.

Creating a new profile for return policies:

  1. Go to Setup » Markets » eBay » Business policies » Tab: eBay return policy » Tab: New.

  2. Carry out the settings. Pay attention to the explanations given in Table 5.

  3. Save the settings.

Table 5. eBay return policy settings
Setting Explanation

Profile name

Enter a name for the return policy profile.

Description

Enter a description that should be displayed in the Return policy: Additional return policy options field on eBay. This field has to be filled in if returns are possible.

Return

Select whether you allow returns or not.

Return deadline

Select the return deadline that should be displayed in the Return policy on eBay.

Return costs

Select whether the buyer or seller has to pay the return costs. Update the corresponding listings.

eBay platforms with additional options

Two additional options are available for some eBay platforms, e.g. US: These options are Credit note and Cancellation fee.
Use the Credit note option to specify what options buyers should be given when they return an item (Money back, Replacement or exchange).
Use the Cancellation fee option to specify whether a percentage of the purchase price should be charged as a fee when items are returned.

1.8.4. Creating shipping profiles

The menu Setup » Markets » eBay » Business policies » Tab: Shipping profiles contains the tabs Overview and New. The Overview tab displays the previously created shipping profiles. Edit or delete existing profiles here. Create additional shipping profiles in the New tab.

Creating a new shipping profile:

  1. Go to Setup » Markets » eBay » Business policies » Tab: eBay shipping conditions » Tab: New.

  2. Carry out the settings. Pay attention to the explanations given in Table 6.

  3. Save the settings.

Table 6. Settings for shipping profiles
Setting Explanation

General information

Standard profile

Activate to define this profile as the standard profile.
The standard profile is automatically used in new listings. There is only one standard profile. If a new standard profile is activated, the old standard profile is deactivated automatically.
The profiles in the Overview tab are either marked by Y (Yes) as the standard profile or by N (No).

Profile name

Enter a name for the shipping profile.

Country

Select a country for the item location.

Postcode

Enter the postcode. If both the postcode and location were entered, but eBay found a different location for this postcode, then the location found by eBay will be used for the listing.

Location

Enter the item location.

eBay terms of payment

Select the terms for the shipping profile in the eBay terms of payment tab.

eBay shipping conditions

Select the terms for the shipping profile in the eBay shipping conditions tab.

eBay return policy

Select the terms for the shipping profile in the eBay return policy tab.

Buyer requirements

Deactivate the "buyer requirements"

Place a check mark to deactivate the buyer requirements. The settings on eBay are also deactivated for this auction.

Do not accept the following purchasers

Activate to exclude certain purchasers.
Activate = Purchasers must meet this requirement or they are excluded.
Deactivate = Purchasers do not have to meet this requirement.

Maximum item quantity that a purchaser can buy during the entire duration of the listing

Enter the item quantity that a buyer can buy during the entire duration of the listing. Enter the value 0 to deactivate this function.

1.8.5. Checklist eBay basic settings

Work through the list below to check your settings on the topic eBay basic settings.

  • Did you unlock your eBay account?

  • Did you carry out the basic settings for eBay?

  • Did you link your shipping profiles?

  • Did you synchronise the stock?

  • Did you create a sales price for eBay?

  • Did you define the general conditions for eBay?

Congratulations, you have completed the first step for setting up eBay in plentymarkets. You set up eBay in plentymarkets and you carried out basic settings for the market. Learn how to prepare listings in the next step. The next chapter teaches you how to do that. In order to prepare listings, you need to have already fully configured your items in plentymarkets.

2. Preparing listings

Go to Setup » Listings to carry out the settings for all listings regardless of the market.

2.1. Carrying out the basic settings

The settings in the Setup » Listings » Settings menu apply to all listings.

Carrying out the basic settings for listings:

  1. Go to Setup » Listings » Settings.

  2. Carry out the settings. Pay attention to the explanations given in Table 7.

  3. Save the settings.

Table 7. Basic settings for listings
Setting Explanation

Creating a new market listing

Select whether an error message should be shown if there is already a listing for this item or whether the system should not check for duplicate market listings.

Item name column for the listing title

Select * Name 1*, Name 2 or Name 3. This item name is transferred. Item names are saved within the item’s Texts tab.

Other users are automatically logged out

Whenever you carry out changes in this menu and save the settings, other users are automatically logged out and need to log in again. This ensures that the changes also apply to the other user profiles.

2.2. Setting up stock

Decide whether to automatically end listings and adjust their quantity to the net stock in the Setup » Listings » Stock menu. Furthermore, select the warehouse which should be used for listings. Note the specifications of the market concerning the termination of listings and legal regulations.

Setting up stock:

  1. Go to Setup » Listings » Stock.

  2. Carry out the settings. Pay attention to the explanations given in Table 8.

  3. Save the settings.

Table 8. Options for the stock
Setting Explanation

End/hide offers automatically

Select activated or deactivated.
activated = All listings are automatically ended if an item reaches a stock of 0 or lower and if the setting limited (without reservation) is saved in the listing for the option Stock dependence.
GTC offers for which Yes was selected for the Use out of stock control setting will not be ended automatically. The “out of stock” option takes priority over this setting.
deactivated = All listings continue until they are manually ended or until they expire.

Adjust quantity to the net stock when listing

Select activated or deactivated.
activated = If the setting limited (with reservation) or limited (without reservation) is saved in the listing for the option Stock dependence, then the quantity is adjusted to the net stock.
deactivated = The listing is only listed if sufficient stock is available. In this case, sufficient means that stock is larger than the maximum quantity for sale selected in the listing.

Warehouse selection

Select whether only items from the main warehouse or from all available distribution warehouses are used.

It is not possible to end offers with bids

It is not possible to end a listing in plentymarkets if a bid already exists for it.

2.3. Setting up the checkout process

Carry out the settings for the listings' checkout in the Setup » Listings » Checkout menu.

Setting up the checkout:

  1. Go to Setup » Listings » Checkout.

  2. Carry out the settings. Pay attention to the explanations given in Table 9.

  3. Save the settings.

Table 9. Settings for the checkout
Setting Explanation

Default order status

Select Status 1 (incomplete data) or Status 3 (waiting for payment).
Status 1 = The customer is guided through the order process and actively has to complete all steps. This takes place within the online store and the customer is encouraged to buy additional items.
Status 3 = The customer receives a summary of the order and does not have to become active. However, the customers can edit certain data, e.g. their addresses.
You can also change the order status in the listing settings. This listing setting takes priority over the setting that is chosen here.

Default order status for orders containing unknown items (ID: -2)

Select Status 2 (waiting for activation) or Status 3 (waiting for payment).

Item names in order items

Select Copy item name from the market or Copy item name from the store.

Down-selling in the checkout process

Select Enable or Disable.
Down-selling means that the customer can reduce the quantity purchased on eBay during the checkout. Up-selling is generally possible for fixed-price items. This is why up-selling cannot be selected here.

The quantity purchased at eBay listings (no fixed price items) can be changed by the customer during checkout (up-selling and down-selling)

Select Yes or No.
Important: Neither up-selling nor down-selling is possible if you select the option No. This is even true if you selected Enable for the option Down-selling in the checkout process.

Shipping costs for new orders coming from eBay

Select Transfer from eBay *or *Have it calculated by plentymarkets.
Transfer from eBay = New orders are transferred as open transactions.
Have it calculated by plentymarkets = New orders are imported automatically every 15 minutes and the shipping costs are calculated.

Shipping costs for items purchased during checkout

Select the shipping costs that should apply to further purchases during checkout. Select Regular, No further shipping costs or Yes, but with online store shipping costs.

Item assignment after sale

Select one of the following options:
Automatically
No automatic assignment based on title
No automatic assignment
Automatic assignment based on title only
Assignment based on external item ID
Assignment of SKU to variation number
The item ID -2 is used if a listing could not be assigned or should not be assigned.

Automatically combine open eBay orders

Select whether and when orders should be combined and imported.
Important: The setting is only visible if you selected transfer from eBay for the Shipping costs for new orders coming from eBay option.

2.4. Setting up the listing scheduler

With plentymarkets, you can automatically place listings on the market at a certain time and you can automatically restart finished listings. Use the listing scheduler to set up these automatic procedures. Listings can be linked to several listing schedulers.

If you want plentymarkets to automatically start listings at a certain time, you have to define time intervals in the listing scheduler. Either select days of the week or up to three days of the month in the listing scheduler. In both cases, you also have to choose starting times for the listing.

Setting up the listing scheduler:

  1. Go to Setup » Listings » Scheduler.

  2. Click on Create new listing scheduler.

  3. Carry out the settings. Pay attention to the explanations given in Table 10.

  4. Save the settings.

Table 10. Settings for the listing scheduler
Setting Explanation

Name

Enter a name for the listing scheduler.

Lister

Activate or deactivate listings with this listing scheduler.

Runtime

Select use listing runtime or select one of the given runtime options in days. If a runtime in days is selected for the listing scheduler, the system always uses this runtime for the listing even if a different runtime has been entered for the listing itself.

Start times

Define one or several daily starting times. For technical reasons, if you select several starting times, they all have to be at least 60 minutes apart from each other.

Distribution

Select a time limit in minutes. The listings linked to this listing scheduler will be started in equal time intervals throughout the selected period of time. If the value 120 minutes was selected for the distribution of 10 listings, then one listing would be started every 12 minutes.

Day

Define up to three days that listings should be started on.

Weekday

Activate days of the week that the listing should be started on.

2.5. Managing layout templates

Use layout templates to give listings a certain layout. The advantage of such a template is that you can only use plain text in the actual item description and do not need any design elements. Thus, layout templates reduce the need for maintenance of the item description. Furthermore, basic and general information, such as the legal disclosure and shipping information, can be saved in the layout template. When adjusting the layout template, these adjustments are applied to all listings linked to this template.

Layout templates for listings use the same structure as the plentymarkets web design. The content that you want to display for listings can be saved using template variables and functions in the Main frame tab in the Setup » Listings » Layouts menu. The content is structured with HTML and CSS. The different tabs are described below.

Commissioning third-party providers

HTML and CSS skills are necessary to create a layout template. We recommend that you commission a service provider to create a layout template if you have little experience with HTML and CSS. Go to Setup » Listings » Layouts to import a layout template that was created externally into plentymarkets.

Main frame

In the Main frame tab, enter the visible content for listings that are set up with this layout template. Replace dynamic content such as the item description, item images, listing description and so on with template variables and functions. They are replaced by the corresponding content of the listing.

HTML structure

In the HTMLStructure tab, enter the HTML code that provides the desired structure for the layout template. The template variable $MainFrame displays the dynamic content saved in the Main frame tab.

CSS

In the CSS tab, set up the cascading style sheet (CSS) that is used to display the layout template. CSS denotes a mark-up language for structured documents. While HTML lets you create the pure content, CSS offers you more possibilities to influence the format and structure of this content, e.g. font type and size.

2.5.1. Creating layout templates

Creating a layout template:

  1. Go to Setup » Listings » Layouts.

  2. Click on Add in the lower right-hand side corner.
    → The Create new layout window opens.

  3. Enter a name for the new layout template.

  4. Click on Save.
    → The new layout template is added and displayed in the overview.

  5. Enter code into the Main frame, HTMLStructure and CSS tabs.

  6. Carry out the settings in the Settings tab as desired. Pay attention to the explanations given in Table 11.

  7. Save the settings.

Table 11. Layout templates
Setting Explanation

LayoutTitle

Enter a name for the layout template.

plentymarkets signature

Select which plentymarkets signature is to be used in the listing.
plentymarkets logo and slogan = The standard signature is displayed.
plentymarkets logo, slogan and privacy policy = The plentymarkets signature is displayed including a note about the privacy policy.
Slogan = The plentymarkets signature is displayed without a logo.

Gallery 1-3

Enter the JavaScript code for the content of the data fields Gallery 1 to 3. Enter the template variable at the desired location within the Main frame tab of the layout template.
Make sure that the images used are available via URL. To do so, upload the images on the server e.g. using FTP or the image gallery.

2.5.2. Linking a layout template

Next, link listings with the layout template. In order to do so, you need to have created listings in plentymarkets. How to create listings is described in the Creating listings chapter.

Use one listing template for several listings. Individual listings are linked directly within the listing.

Linking listings to layout templates:

  1. Go to Listings » Edit listings.

  2. Open a listing and click on the Description and layout tab.

  3. Select the layout template that you want to link to the listing from the drop-down list.

  4. Pay attention to the explanations in Table 12.

  5. Save the settings.
    → The listing is linked to this layout template.

2.5.3. Template variables and template functions

Fill the HTML layout with the desired and necessary template variables and functions thereby adding the corresponding content of the listing to the template. Pay attention to upper and lower case letters in the template variables and functions.

Fill in the item description {% GetItemDescription() %} instead of the description that is saved with the listing. This way, you only need to maintain one description text for your online store and listings.

The following table explains the template variable and functions in the Layout templates menu in alphabetical order:

Table 12. Template variables and template functions for layout templates
Variable/function Explanation

Function

{% GetCSSFile() %}

Generates the <link> tag for the CSS file.

{% GetCrossSellingData() %}

Adds cross-selling items to a listing on eBay.
The following data can be displayed for cross-selling items:
Item ID, title, variation ID, variation number, external listing ID, price, currency, image URL, eBay URL
The following parameter is required:
type = The cross-selling type. The following types are available:
'Similar', 'Accessory', 'ReplacementPart', 'Bundle'
Examples:
GetCrossSellingData('Similar') = Displays cross-selling items that were marked as similar.
GetCrossSellingData('Accessory') = Displays cross-selling items that were marked as accessory.
GetCrossSellingData('ReplacementPart') = Displays cross-selling items that were marked as replacement parts.
GetCrossSellingData('Bundle') = Displays cross-selling items that were marked as item bundle.

{% GetItemDescription() %}

Item description
Optional parameter:
lang = The language that should be used. The following languages can be used: DE, EN, FR, IT, ES, TR, NL, PL, NN, DA, SE, CZ, ZH, VI
Examples:
GetItemDescription() = The item text in the listing’s language.
GetItemDescription('en') = The item text in English

{% GetItemName() %}

Item name
Optional parameters:
nameId = The name that should be displayed (1–3).
lang = The language that should be used. The following languages can be used: DE, EN, FR, IT, ES, TR, NL, PL, NN, DA, SE, CZ
Examples:
GetItemName() = Name 1 in the listing’s language
GetItemName(2, 'en') = Name 2 in English

{% GetItemPropertyById() %}

Item properties
The following parameters are required:
characterID = Property ID
type = unit or value
Examples:
GetItemPropertyById(2, 'unit') = Unit type of the property with ID 2
GetItemPropertyById(3, 'value') = Unit type of the property with ID 3

{% GetItemPropertyByName() %}

Item properties
The following parameters are required:
characterName = The property’s back end name
type = unit or value
Examples:
GetItemPropertyByName('abstract_motives', 'unit') = Unit type of the property with the back end name "abstract_motives"
GetItemPropertyByName('abstract_motives', 'value') = Value of the property with the back end name "abstract_motives"

{% GetItemShortDescription() %}

Item preview text
Optional parameter:
lang = The language that should be used. The following languages can be used: DE, EN, FR, IT, ES, TR, NL, PL, NN, DA, SE, CZ, ZH, VI
Examples:
GetItemShortDescription() = The preview text in the listing’s language
GetItemShortDescription('en') = The preview text in English

{% GetItemTechnicalData() %}

Technical data
Optional parameter:
lang = The language that should be used. The following languages can be used: DE, EN, FR, IT, ES, TR, NL, PL, NN, DA, SE, CZ, ZH, VI
Examples:
GetItemTechnicalData() = Technical data in the listing’s language
GetItemTechnicalData('en') = Technical data in English

{% GetListingStoreCategories() %}

Shop categories
Optional parameter:
Type = flat or hierarchical
Examples:
GetListingStoreCategories(flat) = Returns all shop categories individually
GetListingStoreCategories(hierachical) = Returns main categories with subordinate categories

{% GetPlentymarketsBranding() %}

Displays the plentymarkets signature

{% PropertyList() %}

Property list

Variable

$AgeRating

FSK

$BasePrice

Unit price

$BasePriceLot

Content for unit price

$BasePriceUnit

Unit for unit price
Usually, e.g. for food items, a unit price as well as the unit or a reference quantity has to be specified. Please make sure to comply with the according legal regulation in your country.

$BuyItNowPrice

Fixed price (buy it now)

$Free[1] …​ $Free[20]

Free item variables

$Gallery[1], $Gallery[2], $Gallery[3]

Listing gallery
Fills in the content of the listing gallery data field (see above).
For example, you can have eBay galleries created here: www.sellerfox.de, www.ayee.net

$GalleryImage

Gallery image

$GalleryImageURL

Gallery image URL

$Image[1], $Image[2], …​

Item images

$ImageURL[1], $ImageURL[2], …​

Item images URL

$ItemAvailabilityDetails

Stock overview diagram

$ItemAvailabilityIcon

Availability symbol

$ItemAvailabilityString

Availability text

$ItemConditionId

Item condition
0: New
1: Used
2: NEW & WITH ORIGINAL PACKAGING
3: New with label

$ItemEAN

EAN

$ItemHeight

Height

$ItemId

Item ID

$ItemISBN

ISBN

$ItemLength

Length

$ItemMedia

Item media

$ItemModel

Model

$ItemNo

Item number

$ItemProducer

Manufacturer

$ItemRRP

RRP

$ItemShipping[1], $ItemShipping[2]

Extra shipping charge 1 / 2

$ItemWeight

Weight

$ItemWidth

Width

$ListingDescription

Listing description

$ListingTitle

Title of the listing

$ListingSubitle

The listing’s subtitle

$Lot

Content

$MiddleSizeImage[1], $MiddleSizeImage[2], …​

Medium-sized item image

$MiddleSizeImageURL[1], $MiddleSizeImageURL[2], …​

URL of medium-sized item image

$MinimumBid

Listing starting price

$PreviewImage[1], $PreviewImage[2], …​

Preview images

$PreviewImageURL[1], $PreviewImageURL[2], …​

Preview images URL

$ProducerLogo

Manufacturer logo

$ProducerURL

Manufacturer URL

$ReferrerID

Order referrer ID

$ReleaseDate

Release date

$Unit

Unit (gram, litre, pieces)

$UnitString[1], $UnitString[2]

Item unit 1 / 2

$VAT

VAT

Use if-logic

You can use the if/else logic for layout templates. It functions the same way that the logic works in the plentymarkets web design.

2.5.4. eBay item import

Items can also be created by importing data from eBay. Go to Data » eBay listings and carry out the data import in the Import of eBay listings section. The whole description of the eBay listing is saved as the item or listing description in plentymarkets. All layout elements (HTML tags etc.) of the listing are imported. Therefore, you need to manually edit the listing after the import.

If you still wish to immediately start your listings on eBay via plentymarkets, create a layout template containing only the template function {% GetItemDescription() %} and nothing else. This way, the existing description is used as the listing description without any additional specifications.

2.5.5. Checklist preparing listings

Work through the list below to check your settings on the topic Preparing listings.

  • Did you carry out the basic settings for your listings?

  • Did you set up the stock for your listings?

  • Did you set up the checkout process?

  • Did you set up a listing scheduler?

  • Did you link your listings with layout templates?

  • Did you import your eBay items into plentymarkets?

Congratulations! You have prepared your listings. In the next step, you create your listings in plentymarkets.

3. Creating listings

plentymarkets provides you with multiple possibilities for creating listings. Prior to creating listings, you must have completed creating your items. Then create your listings in the item overview using batch processing or an existing listing. Use the data format ItemListingMarketEbay in order to automatically create large quantities of items.

3.1. Creating a new listing

You can create a new listing in the menu Item » Edit item by clicking on the New listing procedure in the line of an individual item.

Or: Open an item and click on New listing in the toolbar.

This best practice lists the settings which need to be carried out for an item so that a listing can be created.

Creating a new listing:

  1. Go to Item » Edit item.

  2. Click on New listing in the line of an item.
    → The New market listing window opens.

  3. Carry out the settings. Pay attention to the explanations given in Table 13.

  4. Save the settings.
    → The listing is created and the listing overview opens.

Table 13. Settings in the New market listing window
Setting Explanation

Item ID

The ID appears automatically. It is the same ID that the item has. Click on the ID to open the item in the background.

Type

Select the listing type. For eBay, the listing types Auction and Fixed price are available.

Number per lot

Define the quantity of items offered in a single listing. The listing price applies to the entire quantity.

Stock dependence

Select the stock of the listing. Select one of the following options:
unlimited (with synchronisation) = The maximum amount that can be purchased is transferred to the platform. The current stock is not taken into consideration for this setting. Once the stock has been synchronised with plentymarkets, the maximum amount that can be purchased is offered again on the platform.
limited (with reservation) = The current stock from the warehouse is transferred. If the stock in the warehouse exceeds the maximum amount that can be purchased, then only the amount that is set in the listing is transferred. The amount is reserved for the current listing. This amount is not available for other markets.
limited (without reservation) = The current stock from the warehouse is transferred. If the stock in the warehouse exceeds the maximum amount that can be purchased, then only the amount that is set in the listing is transferred. The amount is not reserved for the current listing. The amount is still available for other markets. Overselling can occur if the item is purchased on several different markets at the same time.
unlimited (with synchronisation) = The maximum amount that can be purchased is transferred to the platform. The current stock is not taken into consideration for this setting. Once a purchase is made, the quantity will not be synchronised and will not be refilled. Rather, it will remain as it is.

Tie to item price

Tie the price of a listing to the item price.
Listing type Fixed price: When the price changes, it is not automatically changed on the market as well. You have to update the price manually or carry out a stock synchronisation. The price on the market can also change after the stock is synchronised if the exchange rate changed.
Listing type Auction: The item price will be used as the price for the Buy it now option.

Transfer as item number

Select one of the following options which is transferred as the item number:
do not transfer = The item number is not transferred.
transmit EAN = International Article Number (EAN) of the item
transmit ISBN = The ISBN is transferred as item number.
transmit ePID = The eBay product ID is transferred.
transfer UPC = The Universal Product Code is transferred. In order to use this option, an EAN has to be selected for the setting UPC from EAN field.
transmit MPN = The Manufacturer’s Part Number is transferred.
transmit GTIN = The Global Trade Item Number is transferred.
Custom-made or no-name product = Select this option if the item is not uniquely identified or if it is not a brand-name item.

Markets

Select one or multiple markets. eBay, Hood and ricardo are available. If you select the market eBay, you also need to specify the eBay platform.
Either select a market here and create the listing without template for this market or select a listing template from the drop-down list in which a market is defined.

Listing template

Select a listing template.
Either select a listing template in which a market is defined or select a market in the Markets section and create the listing for this market without template.

3.2. Adding a market listing to an existing listing

If you have already created a listing for an item, next add a market listing to your listing. Market listings are required in order to sell your items on eBay. Carry out specific settings for a market at your market listing.

Creating a new market listing:

  1. Go to Listings » Edit listings.

  2. Click on the listing ID (LID) to open a listing.
    → Make sure that you click on the listing ID (LID) and not on the market listing ID.

  3. Click on New Market listing.
    → A new window opens.

  4. Select one or more markets.

  5. Save the settings.
    → The market listing is created and opened.

3.3. Creating multiple listings

Create multiple listings with the Group function or the Batch processing function in the *Item*menu. The group function creates listings for previously selected items. The batch processing function creates listings for previously filtered items.

Save a listing template for the items

The listing template is saved for an item in the Listing default settings section of the Multi-Channel tab. An eBay listing is created for an item *using the group function or batch processing if no *listing template was defined in the item’s settings.

Creating listings with the group function:

  1. Go to Item » Edit item.

  2. Place check marks next to the items that you want to create a listing for.

  3. Click on Item group function.

  4. Activate the option Create listing in the Procedures section.
    → Irrelevant settings are greyed out.

  5. Click on Apply to create the listings.

Creating listings with batch processing:

  1. Go to Item » Batch processing.

  2. Filter the items.

  3. Activate the option Create listing in the Procedures section.
    → Irrelevant settings are greyed out.

  4. Click on Apply to create the listings.

Filtering categories

If you want to create listings for items in a specific category, then select the category in the appropriate level. You do not have to select the parent categories.

3.4. Editing listings

In the next step you will learn how to edit your newly created listings.

All listings are displayed in the Listings » Edit listings menu. This listing overview displays the most important settings at a glance. Use the Customise the layout function to select the settings to be displayed. Make changes to individual listings in the overview. Furthermore, edit multiple listings with the Group function or the Batch processing function.

Table 14. Listing overview
Setting Explanation

MLID

ID of the market listing.

LID

ID of the listing.

Item ID

ID of the item associated with the listing.

Item No.

Item number of the item associated with the listing.

Directory

Directory that the market listing was sorted into in the Listings » Edit listings » Tab: Directory menu.

Platform

Market or platform on which the listing is offered.

Category

The listing’s category. The category is displayed, set or edited in the Market tab.

Title

Name of the listing.

Duration

Duration of the listing.

Quantity

Maximum number of items to be sold on this market.

Net stock

Net stock of the listing.

Stock dependence

Stock dependence of the listing. The listing depends on the stock availability or not.

Verification

Verification of the listing’s settings. The result is displayed here.

Listing fee

Listing fee of the listing.

Fixed price

Price for fixed price offers.

Starting price

Price of the listing when it is started.

Lister

Endless listers set up for the listing will be displayed here. The listing will continuously be started automatically.

Online status

Status of the listing. Displays whether the listing is active.

Special sale

Special sales set up for the listing are displayed here. Create a new special sale directly on eBay. Special sales are available in plentymarkets immediately after they have been created and are automatically synchronised once an hour.

3.4.1. Editing an individual listing

All created listings are displayed in the listing overview. Open a market listing to change the basic settings and market settings as well as edit texts and the layout.

Editing a market listing:

  1. Go to Listings » Edit listings.

  2. Click on a market listing.
    → The market listing opens.

  3. Carry out the settings. Pay attention to the explanations given in Table 15, Table 16, Table 17, and Table 18.

  4. Save the settings.

Table 15. Editing a market listing
Setting Explanation

Save

Save the settings. Changes to listings will become effective after saving the settings.

Copy

Copy the market listing with all of its settings.

Listing scheduler

Select a listing scheduler for the market listing. Select a listing scheduler in the Activate listing scheduler window.

Start

Start market listing. Select a starting time in the Start market listing window.

Listing template

Apply a listing template to the market listing. Select a listing template in the Apply listing template window.

Preview

Open the market listing’s preview window.

Active listing

Open an overview of all active listings.

LID

Open an overview of all market listings for this listing ID.

Item ID

Open the item associated to the market listing.

Check

Check whether the market listing is ready to be uploaded to eBay.

Delete

Delete the market listing.

3.4.2. Carrying out the basic settings

The Base tab of a market listing includes settings that apply to all markets and platforms. The options in this tab may differ from one listing type to another. For example, a fixed price listing does not include the options Starting price and Minimum price.

Table 16. A market listing’s Base tab
Setting Explanation

Last change

Date and time when changes were last made.

Listing fee

Fee that needs to be paid for the listing.

Active

Activate listing. Active listings are automatically started with the listing scheduler. It is not possible to click on Start until the listing is activated.

Market

The market that the listing was set up for.

Platform

The platform that the listing was set up for.

Account

The account that the market listing was set up with. The account can be changed.

Directory

The directory that the market listing was sorted into. The directory can be changed.

Duration

Determine the duration from 1 day to endless (GTC).

Endless lister

Activate the endless lister to automatically start the listing over and over again.

Market listings active at the same time

Choose 1 to 8 listings that can be active at the same time. This setting is only available if the Endless lister is active.

Maximum quantity for sale

Enter the maximum number of items to be sold on this market.

Starting price

Enter an amount. The listing of the type Auction is started with this price.

Minimum price

Enter the minimum price for listings of the type Auction.

Fixed price

Enter an amount for a listing of the type Fixed price. If you activated the option Tie to item price when creating the listing, the fixed price will be displayed in the currency of the platform and cannot be changed.

VAT

Select the country and the VAT rate. If the options No country and No VAT are selected, then no VAT is displayed in the listing.

Add unit price specification

Select whether the unit price will be displayed and where it will be displayed. For listings of the Fixed price type or Buy it now listings with Weight or Volume options, the unit price must be entered. Values for *units *which are saved for an item are automatically transferred to eBay.

Order status

Select a status that the sold listing should be imported with.

Warehouse

Select a warehouse or use the basic setting that was selected for the Warehouse selection option in the Stock menu.

Shipping profile

Select a shipping profile with which the listing is added to the market.

List with all variations

Activate to upload the listing with all variations.
Uploading listings with variations is only possible on certain platforms, e.g. Germany, USA, United Kingdom and Italy. Additionally, the function is restricted to certain categories (e.g. clothes). For further information, refer to eBay’s Creating a listing with variations page.

Variations

Select an item’s variation to be uploaded to the market.

3.4.3. Editing the description and the layout

Use the Description and layout tab to enter texts for the listing and to select a layout.

Table 17. A market listing’s Description and layout tab
Setting Explanation

Title

The item name is transferred by default. The title can be changed.

Subtitle

Enter a subtitle.

Layout template

Select a layout template.

Number of images

Select how many images should be uploaded for the market listing. You can transfer a maximum of 12 images.

Language

Select a language. The listing is uploaded to the market in this language. If language-neutral template variables are used in the description, then the text is displayed in the language that was selected here.

Description

Enter a description for the market listing.
Click on Insert item description to insert the item description into this text field. The language that is selected above needs to be the same language as the item description.
The Set up editor function is available for editing the description in the syntax editor. Specify whether you want to display control characters and spaces instead of tabs.

3.4.4. Changing the market settings

In the Market tab you can change the settings for the market eBay.

Table 18. A market listing’s Market tab
Setting Explanation

Category 1 ID;
Category 2 ID

Enter a category ID or click on Search to select a category.

Store category 1;
Store category 2

Select the store category. Store categories are only available if you have created a store for the market.

Condition

Select the item condition. The options become visible once the category has been selected. Item conditions and descriptions are provided by eBay. For further information, refer to eBay’s Item condition by category page.

Description of the condition

Enter the description of the item condition.

Transfer RRP

Select Yes, No or No, but display as discounted.
Yes = Transfer the recommended retail price. The RRP is saved in the item’s settings.
No = Do not transfer the recommended retail price.
No, but display as discounted = Do not transfer the recommended retail price but display the item as discounted.
Important: Update the listing one time with the group function if you change the setting for an active listing from transfer RRP to do not transfer RRP. To do so, select the options Reset RRP and Quantity, price and variations within the group function in the menu Listings » Active listings.

Best offer

Activate to allow best offers for listings of the Fixed price type. Best offers are not available in all categories. Best offers are unavailable for offers with variations.

Reject minimum price

Enter an amount. All best offers lower than this amount are automatically rejected.

Accept minimum price

Enter an amount. All best offers higher than this amount are automatically accepted.

Gallery

Select the gallery option. For further information, refer to eBay’s Adding pictures to your listings page.

Featured first

Select 7 days or entire duration of the offer.
7 days = Upgraded offer for highlighting the item on the first page of the search results for a duration of 7 days.
entire duration of the offer = Upgraded offer for the entire duration of the offer. This option is renewed every 30 days and can be cancelled at any time.
For further information, refer to eBay’s Promoting and advertising items page.

Additional options

Activate one, several or all options.

Private auction

Activate to make a listing private.

eBay Plus

Select Basic settings, Yes or No.
Basic settings = The option selected for the Automatically activate eBay Plus for new listings setting in the System » Markets » eBay » Settings » Tab: Account settings menu is used. Basic settings is preselected.
Yes Activate eBay Plus for the listing.
No = Deactivate eBay Plus for the listing.

Hit counter

Select Basic style or Retrocomputing style to count the visitors of the listing.

Parts compatibility listing

Add a parts compatibility listing. Enter the name of a list or only a part of the name and select a list. Create parts compatibility listings in the Setup » Markets » eBay » Parts compatibility listing menu.

Characteristics

Edit properties. All properties for the selected category are displayed in the eBay properties window. Click on Add to create your own property. Enter a name for the property into the text field on the left-hand side. Enter a value for the property of no more than 128 characters into the text field on the right-hand side. The properties saved here take priority over an item’s properties when transferring to eBay. You will receive the error message Code: 046 In this category, item properties are deactivated by eBay if there are faulty entries or if no item properties are available.

3.5. Editing multiple listings

Edit multiple listings with the Group function or the Batch processing function in the Listings menu. The group function edits previously selected listings. The batch processing function edits previously filtered listings.

Which method should you use?

It will be faster to use the group function or batch processing depending on the number and type of listings you want to edit. Use batch processing with the Manufacturer filter if you only want to edit the listings of a certain manufacturer. This way, you can edit all of the listings for one manufacturer without having to select every single listing beforehand. Use the group function if the listings you wish to edit cannot be grouped with a certain filter.

Using the group function:

  1. Go to Listings » Edit listings.

  2. Select the listings that you want to edit.

  3. Click on Group function.
    → The Group function window opens.

  4. Carry out the settings according to Table 19.

  5. Click on Execute to apply the settings to the listings.

Filtering listings

Use filters to search for listings. This is done in the Listings » Edit listings menu. For example, use the Market filter to only display listings of a single market. If no filters are used, all listings will be displayed in the overview. You can also filter by categories and directories.

Table 19. Editing listings with the Group function or Batch processing
Setting Explanation

Procedures

Start listing

Activate this option to start the listings.
Start at time above = Select a date and time. The listings are then started at this time.
Start within = Select a time period. The listings are then started within this time period. The time interval between listings changes depending on the number of listings.

Copy listings

Activate to copy the selected listings.

Copy item description

Activate to use the item description as the listing description.

Copy item name

Activate and select a name. This name is saved in the selected listings.

Check market listings

Activate to check the selected market listings.

Delete listings

Activate to delete the selected listings.

Listing settings

Tie to item price

Tie the price of the fixed price listing to the item price. When the price changes, it is not automatically changed on the market as well. You have to update the price manually or carry out a stock synchronisation. The price on the market can also change after the stock is synchronised if the exchange rate changed.

Stock dependence

Select the stock of the listing.

Number per lot

Define the quantity of items offered in a single listing. The listing price applies to the entire quantity.

Transfer as item number

Select which number should be transferred as the item number.

Type

Select the listing type. For eBay, the listing types Auction and Fixed price are available.

eBay

Platform

Platform that the market listing was set up for. The platform can be changed.

Account

The account that the market listing was set up with. The account can be changed.

Category 1;
Category 2

Enter a category ID or click on Search to select a category.

Store category 1;
Store category 2

Select the store category. Store categories are only available if you have created a store for the market.

Shipping profile

Select a shipping profile with which the listing is added to the market.

Condition

Select the item condition. The options become visible once the category has been selected. Item conditions and descriptions are provided by eBay. For further information, refer to eBay’s Item condition by category page.

Duration

Determine the duration from 1 day to endless (GTC).

Description of the condition

Enter the description of the item condition.

Transfer RRP

Select *Yes, *No or No, but display as discounted.
Yes = Transfer the recommended retail price. The RRP is saved in the item’s settings.
No = Do not transfer the recommended retail price.
No, but display as discounted = Do not transfer the recommended retail price but display the item as discounted.

Best offer

Activate to allow best offers for listings of the Fixed price type. Best offers are not available in all categories. Best offers are unavailable for offers with variations.

Reject minimum price

Enter an amount. All best offers smaller than this amount are automatically rejected.

Accept minimum price

Enter an amount. All best offers higher than this amount are automatically accepted.

Featured first

Select 7 days or entire duration of the offer.
7 days = Upgraded offer for highlighting the item on the first page of the search results for a duration of 7 days.
entire duration of the offer = Featured first
For further information, refer to eBay’s Promoting and advertising items page.

Gallery

Select the gallery option. For further information, refer to eBay’s Adding pictures to your listings page.

Private auction

Activate to make a listing private.

eBay Plus

Select Basic settings, Yes or No.
Basic settings = The option selected for the Automatically activate eBay Plus for new listings setting in the System » Markets » eBay » Settings » Tab: Account settings menu is used. Basic settings is preselected.
Yes = Activate eBay Plus for the listing.
No = Deactivate eBay Plus for the listing.

Parts compatibility listing

Select parts compatibility listing. You must have selected a platform. Create parts compatibility listings in the Setup » Markets » eBay » Parts compatibility listing menu.

Hit counter

Select Basic style or Retrocomputing style. You must have selected a platform.

Reset eBay properties

Activate to reset eBay properties.

eBay properties

Edit properties. You must have selected a platform and category 1.

Additional options

Activate one, several or all options.

Subtitle

Enter a subtitle.

Market listing settings

Directory

The directory that the market listing was sorted into. The directory can be changed.

Warehouse

Select a warehouse or use the basic setting that was selected for the Warehouse selection option in the Stock menu.

Order status

Select a status that the sold listing should be imported with.

Endless lister (listings active at the same time)

Activate to select 1 to 8 listings that can be active at the same time.

Layout template

Select a layout template.

Language

Select a language. The listing is uploaded to the market in this language. If language-neutral template variables are used in the description, then the text is displayed in the language that was selected here.

Activate listing

Activate listing. Active listings are automatically started with the listing scheduler. It is not possible to click on Start until the listing is activated.

Unit price specification

Select whether the unit price will be displayed and where it will be displayed.

VAT

Select the country and the VAT rate. If the options No country and No VAT are selected, then no VAT is displayed in the listing.

Starting price

Enter an amount. The listing of the type Auction is started with this price.

Minimum price

Enter the minimum price. Offers will be accepted or rejected automatically based on this price.

Fixed price

Enter an amount for a listing of the type Fixed price.

Number of images

Select how many images should be uploaded for the market listing. You can transfer a maximum of 12 images.

Maximum quantity for sale

Enter the maximum number of items to be sold on this market.

List with all variations

Activate to upload the listing with all variations.

Listing scheduler

Select a listing scheduler for the market listing. Select a listing scheduler in the Activate listing scheduler window.

Using batch processing:

  1. Go to Listings » Batch processing » Listings.

  2. Select the filters. Pay attention to the explanations given in Table 20.

  3. Carry out the settings according to Table 19.

  4. Click on Execute to apply the settings to the listings.

Table 20. Filter options for batch processing
Setting Explanation

MLID

Select the operator and enter one or more market listing IDs to filter market listings. Use commas to separate multiple market listing IDs.

LID

Select the operator and enter one or more listing IDs to filter listings. Use commas to separate multiple listing IDs.

Directory

Select a directory or ALL directories.

Flag 1;
Flag 2

Select a flag to only display listings that have this flag.

Item ID

Enter an item’s ID to search for the listings that include this item. Use commas to separate multiple item IDs.

Item No.

Enter a variation number to search for the listings that include this item. Wildcard search, i.e. also displays all listings that include variation numbers starting with this sequence of numbers.

Store visibility

Select one of the following options for the visibility of listings in the online store:
ALL = All of the listings are edited.
Invisible = Only invisible listings are edited.
Visible = Only visible listings are edited.
Only invisible in item listings = Items are neither displayed in a category nor via the search function. Items are only displayed with a direct link.

Available

Select an availability or ALL to only edit listings that include items with the selected availability.

Stock

Select a stock level or ALL to only edit listings that include items with the selected stock level.

Main warehouse

Select a specific warehouse or ALL to only edit listings that include items with this warehouse as the main warehouse.

Manufacturer

Select a manufacturer or ALL to only edit listings that include items with the selected manufacturer.

Market

Select a market or ALL to only edit listings uploaded to the selected market.

Platform

Select a platform or ALL to only edit listings uploaded to the selected platform. This option is dependent on the market.

Account

Select an account or ALL to only edit listings uploaded with the selected account.

Category 1 ID;
Category 2 ID

Enter the eBay category.

3.5.1. Checklist creating listings

Work through the list below to check your settings regarding Creating listings.

  • Did you create your listings?

  • Did you create market listings for your listings?

Congratulations, you have created your listings! After you have created and edited your listings, you will soon be able to sell your items. Learn how to start your listings in the next step.

4. Starting listings

Listings can be started in several ways. Start individual listings manually. Multiple listings can be started automatically using listing schedulers or endless listers.

Listings in your own eBay shop

Listings are automatically listed in your own eBay shop via the eBay account which is linked to your eBay shop.

4.1. Manually starting listings

An individual market listing can be started in the detailed view. The market listing must be active in order to be started. Use the group function to start multiple market listings manually. You can restart listings that have been listed before using the group function for active listings.

Starting an individual market listing:

  1. Go to Listings » Edit listings.

  2. Click on a market listing.
    → The market listing opens.

  3. Click on Start in the tool bar.
    → The Start market listing window opens.

  4. Select a date and time.

  5. Click on Start to start the market listing at the selected time.

Starting several market listings:

  1. Go to Listings » Edit listings.

  2. Place a check mark next to the listings that you want to start.

  3. Click on Group function.
    → The Group function window opens.

  4. Select Start listings as the procedure.

  5. Select a starting time. Pay attention to the explanations given in Table 21.

  6. Click on Execute to start the market listings.

Starting several market listings with active listings:

  1. Go to Listings » Active listings.

  2. Place a check mark next to the listings that you want to start.

  3. Click on Group function.
    → The Group function window opens.

  4. Select Start in the Procedures section.

  5. Select a starting time. Pay attention to the explanations given in Table 21.

  6. Click on Execute to start the market listings.

Table 21. Options for specifying when a listing should be started
Setting Explanation

Start at time above

Select a date and time. The listings are then started at this time.

Start within

Select a time period. The listings are then started within this time period. The time interval between listings changes depending on the number of listings.

Starting a market listing in the future

If the selected starting time is in the future, the listing will be included in the Future listings menu until it is started. This menu contains all of the listings that have a starting time in the future.

4.2. Automatically starting listings with the listing scheduler

In plentymarkets, there are multiple ways to automatically start listings or restart listings once they have already been started. Use the listing scheduler to specify starting times for listings. Go to Setup » Listings » Scheduler to set up the listing scheduler.

Uploading listings with the listing scheduler:

  1. Go to Listings » Active listings.

  2. Open a market listing.

  3. Click on Listing scheduler in the tool bar.
    → The window Activate listing scheduler opens.

  4. Select one, several, or all listing schedulers.

  5. Save the settings.

4.3. Automatically starting listings with the endless lister

The Endless lister option automatically restarts your expired listings.

Setting up the endless lister:

  1. Go to Listings » Active listings.

  2. Open a market listing.

  3. Click on the Base tab and activate the Endless lister.
    → It is now possible to select the Listings active at the same time option. This option determines how many active listings can be listed on the market at the same time.

  4. Save the settings.

4.4. Future listings

The Listings » Future listings menu contains all started listings that have a starting time in the future. You can open the item and the market listing in the overview to edit or check the settings. You can also delete listings and thus prevent them from being started.

Deleting listings with endless lister

If you delete a listing that has the Endless lister option activated, then this listing is started again. In this case, you would not have prevented the listing from being started. In order to delete the listing, you have to deactivate the endless lister first.

5. Creating listing templates

Use the group function or batch processing to create listing templates. You can save specific settings in listing templates and then use them over and over for listings instead of having to enter the settings again each time. Listing templates can be used for individual listings as well as for the group function and batch processing.

Creating a listing template with the group function:

  1. Go to Listings » Edit listings.

  2. Place a check mark next to the listings that you want to edit.

  3. Click on Group function.
    → The Group function window opens.

  4. Carry out the settings. Pay attention to the explanations given in Table 19 in the Editing listings chapter.

  5. Click on Save new template.
    → The Name of template window opens.

  6. Enter a name for the template.

  7. Save the settings.
    → The template is created.

Creating a listing template with batch processing:

  1. Go to Listings » Batch processing » Listings.

  2. Carry out the settings. Pay attention to the explanations given in Table 19 in the Editing listings chapter.

  3. Click on Save new template.
    → The Name of template window opens.

  4. Enter a name for the template.

  5. Save the settings.
    → The template is created.

As long as you are logged in, the template created last is automatically preselected when opening the group function.

6. Active listings

Active listings are currently available on a market or were recently available. In this chapter you will learn how to update or end listings.

6.1. Editing active listings via group function

Use the group function to start, end, delete, restart, or update listings. The group function edits previously selected listings.

Editing active listings via group function:

  1. Go to Listings » Active listings.

  2. Place a check mark next to the listings that you want to carry out procedures for.

  3. Click on Group function.
    → The Group function window opens.

  4. Select a procedure. Pay attention to the explanations given in Table 22.

  5. Click on Execute to carry out the procedure for the selected listings.

Table 22. Group function procedures
Procedure Explanation

None

Select this option to update the listings.

Start

Select this option to start the listings. Also select Start at time above or Start within.
Start at time above = Select a date and time. The listings are then started at this time.
Start within = Select a time period. The listings are then started within this time period. The time interval between listings changes depending on the number of listings.

End and delete

Select this option to end the listings on markets. Afterwards, the listings will be removed from the active listings. Certain requirements have to be met in order for listings to be ended. Ask the markets when it is possible to end listings so that you do not violate their conditions.

End and restart

Select this option to end the listings and then restart them afterwards.

Delete

Select this option to delete listings in plentymarkets. Listings are not deleted on the market. You have to end the listings in order to remove them from the market. If listings are deleted in plentymarkets but are still running on the market, the stock will no longer be synchronised with plentymarkets.

Update eBay options

Select one, several or ALL of the following options: Title, Subtitle, Properties, Category, Item details, Additional options, Duration, Shipping information, Description, Images, Quantity, price and variations, Renew variations, Parts compatibility listing, eBay Plus.
The None option must be activated in the Procedures area.

Query update status

You can query the update status once you have begun updating the listings. In the window for the group function, click on Query update status. The results are displayed in a message.
Note: Only updates which contain more than 10 listings are displayed in this window. If you update fewer than 10 listings, then those listings will be updated synchronously.

6.2. Editing active listings with batch processing

Batch processing includes the same options as the group function. However, the batch processing function edits previously filtered listings. The procedures are the same as described for group functions in Table 22.

Editing active listings with batch processing:

  1. Go to Listings » Batch processing » Active listings.

  2. Select the filters. Pay attention to the explanations given in Table 23.

  3. Carry out the settings. Pay attention to the explanations given in Table 22.

  4. Click on Execute to carry out the settings.

Table 23. Filter options for listings
Setting Explanation

Search

Perform a search.

Reset

Reset filters.

Market listing ID

Enter one or more market listing IDs. Use commas to separate multiple market listing IDs.

Listing ID

Enter one or more listing IDs. Use commas to separate multiple listing IDs.

External market listing ID

Enter one or more external market listing IDs. Use commas to separate multiple external market listing IDs.

Item ID

Enter one or more item IDs. Use commas to separate multiple item IDs.

Variation number

Enter a variation number to search for the listings that include this item. Wildcard search, i.e. also displays all listings that include variation numbers starting with this sequence of numbers.

Listing data

Enter the title, subtitle or description of a listing.

Market

Select one market or ALL. Select eBay to only display market listings created for this market.

Flag 1;
Flag 2

Select a flag to only display listings that have this flag.

Listing type

Select one listing type or ALL. For eBay, the listing types Auction and Fixed price are available.

Verification

Select a verification result or ALL to only display listings with the selected result.

Status

Select the listing status to only display listings with the selected status.

Warehouse

Select a warehouse or ALL to only display listings with items from the selected warehouse.

Duration

Select a duration from 1 day to endless (GTC) or ALL to display listings with the selected duration.

Layout

Select a layout template or ALL to only display listings with the selected layout.

Endless lister

Search for listings with or without endless lister or display ALL.

Listing scheduler

Select a listing scheduler or ALL to only display listings with the selected listing scheduler.

Updated from

Select a date to display all of the listings that were updated on this day or after.

Updated to

Select a date to display all of the listings that were updated on this day or before.

Stock

Select a stock level or ALL to only display listings with the selected stock level.

Stock dependence

Select a stock dependence or ALL to only display listings with the selected stock dependence.

Variations

Search for listings with or without variations or display ALL.

Special sale

Search for listings with or without special sales or display ALL.

Relisted

Search for listings that were relisted or display ALL.

Update error

Search for listings with or without update errors or display ALL.

Start time from

Display all listings that were started on this day or after.

Start time to

Display all listings that were started on this day or before.

Active from

Display all listings that were activated on this day or after.

Active to

Display all listings that were activated on this day or before.

End time from

Display all listings that ended on this day or after.

End time to

Display all listings that ended on this day or before.

Last sale before

Display all listings that were not sold after this date.

Sold

Search for listings that were sold or not sold or display ALL.

Duplicate listings

Identify duplicate listings using the item ID, the listing ID or the market listing ID or do not check.

Tie to item price

Activate to only display listings where the price is tied to the item price.

7. Uploading offers with variations

You can upload items with multiple variations as a single eBay offer. In order to create variations, you have to create attributes and link them with your items. Variations are combinations of attributes. Surcharges are applied to every combination, e.g. size, colour and material. Variations linked to a listing are also transferred to eBay when starting, restarting or updating the listing.

Variations for eBay listings have to match

Variations must have the same attributes for eBay listings. It is not allowed to start listings that have variations with different attributes.

Sellers who list brand-name items in new or manufacturer-refurbished condition are required to include product identifiers in certain categories. The mandatory product identification also applies to eBay listings with variations in certain categories. The manufacturer and the MPN need to be specified for the entire listing. The UPC or EAN have to specified for every variation.

7.1. Linking attributes with eBay properties

The eBay attribute link function allows you to link every plentymarkets attribute with one eBay property. In the attribute link, you can link your plentymarkets attribute values with one eBay attribute value. For example, you can link the Size attribute with German and English values.

No special characters

eBay does not allow special characters for attribute values. Special characters are replaced by eBay with a space or period during the listing export.

Linking attributes with eBay properties:

  1. Go to Setup » Item » Attributes.

  2. Click on the attribute.

  3. Click on the Attribute link tab.

  4. Click on eBay in the list on the left-hand side.
    → The New eBay attribute link window opens.

  5. Select a platform.

  6. Click on Search to select an eBay category.
    → The eBay category selection window opens.

  7. Select an eBay category and a subcategory and click on Apply.

  8. Click on Save.
    → The attribute and the eBay property drop-down list are displayed in the line below.

  9. Select an eBay property or enter a customised name.
    → A table with the attribute values is displayed.

  10. Select the values from the eBay value column.

  11. Save the settings.

Availability of eBay properties in the drop-down list

In the eBay property drop-down list, only those properties are displayed that eBay did not deactivate for variations. As such, you may find that not as many eBay properties are displayed here as can be selected directly in the listing.

7.2. Linking images with attribute values

You can link your item images with attribute values if you activate the Image link possible option for an attribute in the Setup » Item » Attributes » Tab: Basic setting menu. Note that images currently can only be linked to one attribute.

Number of images per attribute

250 variations can be transferred per offer. You can only create a maximum of 5 attributes with a maximum of 60 values per attribute. For each attribute value, up to 12 images can be transferred, but not more than 200 images in total.
Therefore, if you want to create offers with many variations, be sure to calculate the maximum possible number of images per attribute.

Linking images with attribute values:

  1. Go to Item » Edit item.

  2. Open an item.

  3. Click on the Images tab.

  4. Select the appropriate attribute value from the Variation link drop-down list.

  5. Save the settings.

7.3. Activating variations in an eBay listing

If you have created several different variations for an item, you can select whether you would like to activate all of them for an eBay listing or only one particular variation.

Activating a particular variation:

  1. Go to Listings » Edit listings.

  2. Open a listing.

  3. Click on the Base tab.

  4. Select a variation from the drop-down list.

  5. Save the settings.

Activating all variations:

  1. Go to Listings » Edit listings.

  2. Open a listing.

  3. Click on the Base tab.

  4. Activate the List with all variations setting.

  5. Save the settings.

7.4. Mandatory fields of eBay properties

Pay attention to the settings for eBay properties in the Listings » Edit listings menu. You find this setting in the Market tab of a listing. This option becomes available once you have saved the eBay category. The values have mandatory fields depending on which category was selected. For further information on mandatory fields for eBay categories, refer to eBay. All mandatory fields must be set up or filled in.

Exception

All of the values that were already taken care of with the variation link must not be set here again.

If you already set a value that should be linked to the attribute size for the corresponding listing, then you must not save another value for this attribute here.

Check the settings

In particular, be sure to check the settings for eBay properties. It is very important that you check the settings, since the listing cannot be started or updated if the settings are incorrect.

Click on the eBay properties link in the listing’s basic settings. Check to make sure that no values are entered for the attribute names which were used for the item variations, e.g.size or colour. If there are values entered in these text fields, delete them.

7.5. Linking your own properties

In order to be able to use your own properties for the eBay market, these have to be linked with eBay in the Setup » Item » Properties menu.

Linking your own properties:

  1. Go to Setup » Item » Characteristics.

  2. Expand a property.

  3. Activate the Display as eBay property setting.

  4. Save the settings.
    → The property is included in the item’s list of properties on eBay.

Wildcard character in layout template (eBay)

If the Wildcard character in layout template (eBay) function is activated, the property is also displayed in the layout template of a listing provided that the wildcard character is used.

8. Matching ePIDs:

Since 15 August 2018, sellers are obligated to match products from specific categories that should be offered on eBay with ePIDs. An ePID (eBay Product ID) is an eBay-specific product identification that is provided by eBay. ePIDs are used to display identical products in a cluster on eBay.

A product which is sold on eBay as a single product and in a set can have multiple ePIDs. Link variations with ePIDs in the Setup » Markets » eBay » ePID matching menu.

Requirements for matching variations with ePIDs:

  • The variation that you want to match with an ePID has to have an active or hidden listing.

  • The selection Transmit ePID must be selected for the option Transfer as item number within the Listings » Edit listings » Open listing ID » Edit listing menu.

  • An EAN must be saved for the variation within Item » Edit item » Open item » Tab: Variation ID in the Barcode section.

  • In the Setup » Markets » eBay » Settings » Tab: Initial settings menu, the option Add item details from the eBay catalogue has to be set to Yes.

  • At the moment, ePID matching is only possible for the platforms eBay Germany, eBay UK, eBay United States, eBay Canada, and eBay Australia.

  • At the moment, only products from specific eBay categories can be matched with ePIDs. Further information about the affected categories is available here.

eBay OAuth2-Plugin

In order to use ePID matching, the eBay OAuth2 plugin is required. The plugin is available in the plentyMarketplace.

Matching ePIDs:

  1. Go to Setup » Markets » eBay » ePID matching.

  2. Click on Search.
    → All variations without an ePID from the last day are displayed in the overview.

  3. Click on the variation that you want to match with an ePID.
    → All available ePIDs for this variation are displayed.

  4. Click on Match ePID in the field of the ePID that you want to match.

9. Synchronising data via ElasticSync

ElasticSync is available in the Data » ElasticSync menu to exchange data between your plentymarkets system and eBay. Use the market listing sync type to import listing data into plentymarkets.

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