
Managing bank details
On this page of the manual, you learn how to save your own bank details and your customers' bank details, how to make your bank details visible in the online store and how to set up EBICS and SEPA.
1. Saving own bank details
The bank details that you save in the basic settings will be linked within the entire system. Corrections to the bank details only have to be made in this one menu. The changes will go into effect for the entire system.
Saving bank details:
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Go to Setup » Settings » Bank.
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Enter your bank details. Pay attention to the information given in Table 1.
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Save the settings.
Setting | Explanation |
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Account holder |
Enter the account holder’s first and last name. For displaying this information in the design, use the template variable $BankAccountOwner. |
Account No. |
Enter the account number. For displaying this information in the design, use the template variable $BankAccount. |
Sort code |
Enter the sort code. For displaying this information in the design, use the template variable $BankCode. |
Bank |
Enter the name of the bank. For displaying this information in the design, use the template variable $BankName. |
IBAN |
Enter the International Bank Account Number. For displaying this information in the design, use the template variable $BankIban. |
SWIFT |
Enter the SWIFT code. For displaying this information in the design, use the template variable $BankSwift. |
2. Old online store: Displaying own bank details in the online store
Instructions only for Callisto online stores
The following chapters only describe the settings for displaying bank details in Callisto online stores. The instructions are not valid for Ceres online stores! |
The category Bank details is used for displaying your bank details in the Callisto online store. A customer requires your bank details when paying with the payment method cash in advance, for example. The bank details will be displayed during the order process when the customer selects the payment method cash in advance or invoice. The information will also be displayed in the order history once the order has been completed. The category Bank details can contain information about several bank accounts in different countries.
2.1. Customising the Bank details category
Proceed as follows to customise the Bank details category.
Customising the category:
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Go to Item » Categories.
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Open the design’s folder, e.g. the folder for Callisto Light 3.
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Open the category Bank details.
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Click on the Description 1 tab.
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Make adjustments to the description.
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Save the settings.
For further information about the settings of categories, refer to the Editing categories chapter.
2.2. Displaying bank details in order process
Below you will find a description of how to save the category bank details for the payment method cash in advance. The link is set up the same way for the payment method invoice.
Saving the category for the payment method:
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Go to Setup » Orders » Payment » Methods.
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Place a check mark next to the setting Also show inactive.
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Open the folder International.
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Click on the payment method.
→ The Settings tab will open. -
Select Info page (internal) from the Info page drop-down list.
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Click on Edit next to the option Info page (internal).
→ The window Select item template will open. -
Select the category Bank details.
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Click on Select.
→ The info page is linked to the payment method. -
Place a check mark next to the option Active.
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Save the settings.
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Click on the Interface tab.
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Expand the client.
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Activate the options Show bank details and Show designated use.
→ The customer will see a link to the information if they select the payment method Cash in advance during the order process. -
Save the settings.

2.3. Displaying the bank details in the order history
Carry out the same settings for the payment method Invoice to display the bank details in the order history whenever an order is completed. If you activated the option Show designated use, then the order ID will be displayed in the order history along with the bank details.

2.4. Displaying country-specific bank details
You can use an IF query to only show the bank details for the country of delivery. In other words, a buyer in Germany would only see the German account details and a customer in Switzerland would only see the Swiss account details. You need the template variable $CustomerShippingCountry for this. It only displays the corresponding content if the particular country of delivery was selected. You can find the country IDs under Setup » Orders » Shipping » Settings in the Countries of delivery tab. Insert the following code into the Bank details category. Add further countries of delivery with the respective ID, if needed.
Example code for displaying bank details of specific countries of delivery
{% if $CustomerShippingCountry==1 %}
Name of your bank in Germany
Bank code
Account
Enter the designated use so that we can match the payment to the order.
{% endif %}
{% if $CustomerShippingCountry==4 %}
Name of your bank in Switzerland
Bank code
Account
Enter the designated use so that we can match the payment to the order.
{% endif %}
3. Saving the customer’s bank details
You can save the customer’s bank details in the Settings tab of a customer’s data record or delete them again as needed. Bank details are needed, e.g. for the payment method debit. There is also an import function for bank details in plentymarkets. Contact a legal adviser for information about the current laws in your own country as well as in other countries of delivery.
Pay attention to subscription orders
Note that the bank details saved here will also be used for subscription orders with the payment method Debit. If you delete bank details that are connected to such a subscription order, then the payment method in the scheduler will be changed to the default payment method for the particular client (store). The subscription order will then no longer be paid for as an automatic bank transfer. In such a case, only delete the bank details if absolutely necessary. If possible, save new bank details for the customer. |
Saving the customer’s bank details:
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Go to CRM » Contacts.
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Search the contact by means of the filter settings as described in the Searching for a contact chapter.
→ The contacts that correspond to the search criteria entered are displayed. -
Click in the line of the contact.
→ The detail view of the contact opens. -
Click on Bank data.
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Carry out the settings as desired. Pay attention to the information given in Table 2.
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Save the settings.
Setting | Explanation |
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IBAN; |
Enter the customer’s bank details. |
SEPA direct debit mandate |
Activate this option once the customer has signed the SEPA direct debit mandate. |
Type of mandate |
SEPA core direct debit = Allows a biller to collect funds from a payer’s account, provided that a signed mandate has been granted by the payer to the biller. |
Payment frequency |
One-time payment = Typically used for standard orders. |
4. Migrating bank details
In order to change from regular payments to SEPA payments, migrate the bank details of all customers who pay with debit. Those are the customers who use the payment method debit or who have subscription orders in the Scheduler menu.
Migrating bank details:
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Go to Setup » Settings » Data » Migration.
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Expand the area Bank details.
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Carry out the settings as desired. Pay attention to the information given in Table 3.
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Click on the gear-wheel icon to migrate the data.
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Check the data that was migrated in the Tab: Settings » Tab: Bank details.
Setting | Explanation |
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Total |
The total number of bank data records that exist in the system. |
Without IBAN |
Bank details without SEPA data. |
Bank accounts |
Select the bank accounts to be migrated. |
Number |
Select the number of data records to be migrated. |
5. Setting up EBICS
New plugin integration
In plentymarkets, EBICS is integrated via the plugin in the plentyMarketplace. |
EBICS (Electronic Banking Internet Communication Standard) is a transmission protocol for banking information for usage by banking clients. With the help of the standardised EBICS procedure, retrieving payments has become even easier. EBICS is completely integrated in plentymarkets via the EBICS plugin. No third party providers are required.
For communication via EBICS, your sales figures are saved on the bank server in a file, comparable to bank statements. This file is imported in your plentymarkets system and the sales figures are booked in plentymarkets. The linked EBICS account can be seen as a combined account of several bank accounts. A file with the sales figures of an EBICS account is generated daily. This file can be retrieved at night and all incoming payments are available the next morning. Besides, multiple interim transaction report files are generated daily which can be retrieved to book interim transaction reports in your plentymarkets system.
5.1. Applying for an EBICS account at your bank
First, apply for an EBICS account at your bank. You will receive documents from your bank which you have to fill in and send back afterwards. The following details for EBICS have to be entered in the form.
Existing EBICS accounts
Do not set up already existing EBICS accounts in plentymarkets. Multiple users (participants) can be listed in an EBICS account. If you already hold an account, then apply for a new one (techn. user is also possible). Only use this account for plentymarkets. |
5.1.1. Account numbers
Enter the account numbers for the accounts that you would like sales figures to be retrieved and booked into plentymarkets from. Entering account numbers is optional. This is because the retrieval is technically based on the user data. For further information about entering or not entering of account numbers refer to Table 4.
Only save business accounts
There is currently no option in plentymarkets for setting up accounts individually for EBICS retrieval. This means that payment transactions can only be retrieved globally by the plentymarkets system for all accounts saved. This includes e.g. payment transactions on your private account as well, if this account was saved. For this reason, only save the account numbers of your business accounts. |
One account for several users
If several different users all refer to the same account (some banks manage multiple accounts together), then problems may occur if retrieval is carried out simultaneously. This is true even if the users work with different plentymarkets systems. There is currently no solution to prevent this. |
5.1.2. Provision of bank statements
Provisioning of bank statements can either be done based on the date of the bookkeeping entry or based on bank statements.
Setting | Explanation |
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Based on date of bookkeeping entry |
A fictitious, consecutive number is included. This setting is selected by default. |
Based on bank statements |
An effective bank statement number is included. Provided that automatic bank statement retrieval is carried out on a daily basis. |
5.1.3. Participants
When setting up your accounts for EBICS, you create one or more users for your accounts. EBICS users are called participants (German: Teilnehmer). You can create participants including different order types. One of these participants has to be saved in the plentymarkets system with the participant ID that you received from your bank.
plentymarkets only requires one participant, e.g. a user account with the lowest rights, in order to carry out the EBICS payment retrieval. Only one participant may be set up per EBICS account.
5.1.4. Order type
Plentymarkets needs the following order types (explanation in the following table) in order to successfully retrieve the transactions on your EBICS account. Pay attention to the notes about order and signature types given in your bank’s forms.
Type | Explanation |
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STA |
Statement of account MT940 or CAMT053. Retrieval of the transactions at the end of the day. |
VMK |
Interim transaction report MT942 or CAMT052. Depending on the respective bank, interim transaction reports are created and made ready for retrieval several times a day. This information is optional for plentymarkets. |
EU Type "T" |
Signature type that provides authorisation exclusively for the retrieval of transaction data. |
5.2. Creating an EBICS account in plentymarkets
After your bank accounts have been set up for EBICS, you will receive a letter from your bank. This letter will include the data that you will have to save in plentymarkets in order to set up EBICS there.
Adding a new EBICS account:
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Go to Setup » Orders » Payment » Plugins » EBICS.
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Click on Create new account.
→ The window Create new account opens. -
Enter the data that have been sent to you by your bank. Pay attention to the settings provided in Table 6.
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Save the settings.
Setting |
Explanation |
Active |
Toggle to mark the account as active. |
Account name |
Enter the internal name under which the account appears in the overview. |
First name |
Enter the first name of the account holder. |
Surname |
Enter the surname of the account holder. |
Bank subscriber ID |
Enter the bank subscriber ID as submitted by the bank. |
Bank customer ID |
Enter the bank customer ID as submitted by the bank. |
Bank |
Enter the name of the bank. |
Account version |
Select from the dropdown menu which account version should be used. Details are available at the bank. |
Create new bank |
Activate to add a bank not listed in the dropdown menu. |
Interim transaction report |
Select from the dropdown menu with which method the interim transaction reports are accessed. Details are available at the bank. |
Daily account statements |
Select from the dropdown menu with which method the daily account statements are accessed. Details are available at the bank. |
IBAN |
Enter the IBAN or account number of linked accounts separated by commas. The CAMT format requires the IBAN, the MT format requires the account number. |
5.3. Carrying out the EBICS account settings
Domain transfer
Save the basic settings again after carrying out a domain transfer. This will update the EBICS data. |
Carrying out the EBICS account settings:
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Go to Setup » Orders » Payment » Plugins » EBICS.
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Click on Edit to open the account.
→ The Account settings tab opens. -
Carry out the settings as desired. Pay attention to the information provided in Table 7.
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Save the settings.
Setting |
Explanation |
Account settings |
The settings for the selected account. |
Transactions |
Manages the business transactions to be retrieved. Select the option All in the Display menu and click on Search |
Manual payment retrieval |
Retrieves all orders of a certain date in case of a technical error. |
Get status |
Retrieves the current initialisation status from the EBICS tool. |
Initialise account |
The keys are generated and sent to the bank via INI. HIA is activated. |
Initialisation letter |
Creates a PDF initialisation letter from the generated keys and downloads the document. It has to be signed and sent to the bank for initialisation.+ Note: For the download of the initialisation letter to work properly, the pop-up blocker of your browser has to be deactivated. |
Finish initialisation (HPB) |
Finishes the initialisation with the bank. |
Expert mode |
All options described in the following are only available if the bank requires an additional activation of the account. They will only be activated if the Expert mode is activated. |
Create keys |
Creates keys for initialisation. |
INI |
Initialises the EBICS account. |
HIA |
Activates HIA. |
Contact your bank before making changes
Get in contact with your bank before making changes. For example, if you want to use the new CAMT formats, then ask your bank whether or not this format is supported and have the format activated. Then make any necessary changes to the basic settings and interim transaction report as described here. If an account was reset and your bank needs new keys, then we recommend that you set up the EBICS account again in plentymarkets. This way new keys will be generated. |
5.4. Defining commercial transactions
For importing and assigning commercial transactions automatically, activate the required commercial transactions under Domestic payments, SEPA payments and Foreign business allocation. The following standard commercial transactions will be imported even if you did not select any of the options:
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020 - Bank transfer
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051 - Transfer credit note
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104 - SEPA Direct Debit (single booking - debit, B2B)
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105 - SEPA Direct Debit (single booking - debit, Core)
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166 - SEPA Credit Transfer (single booking - credit)
You need to activate the standard commercial transactions if you select other commercial transactions as well. Only those that were previously selected will be imported.
5.5. Activation by your bank
After you have entered your access data into plentymarkets, the system electronically registers at your bank. Secret key values are necessary for retrieval via EBICS. They are generated by the system. After these key values were created and the initial electronic registration was carried out, the values have to be printed out, signed and handed in at your bank. Only the participant saved in plentymarkets is authorised to sign this document. The bank will not activate the EBICS interface if the signature was not given by the participant saved in the system.
Retrieving the INI letter file and handing it in at your bank:
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Go to Setup » Orders » Payment » Plugins » EBICS.
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Click on the EBICS account.
→ The Account settings tab opens. -
Click on Initialisation letter to retrieve the file.
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The INI letter is created and automatically downloaded in PDF format.
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Print the PDF file.
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Sign the document and hand it in at your bank.
The electronically submitted values will be compared with the values on the printed document. Then, the EBICS interface will be activated. From this moment on, the transactions will be retrieved at the retrieval times listed below.
5.6. Retrieval times of transactions
Maximum twice a day, your bank provides the day’s transactions in a data format. Currently, plentymarkets retrieves this data at 6am, 1pm and 11pm. Transaction data is available in the system approximately one hour after the retrieval. In addition, the bank provides interim transaction reports in data format several times a day. These can be retrieved and include the transactions of the current day.
5.7. Retrieval times of interim transaction reports
Since the times when interim transaction reports are made available differ from bank to bank, plentymarkets retrieves them from the banks, if they are available, every hour between 8am and 6pm. For EBICS postings that have unconfirmed interim transactions, the words interim transaction will be written in red. If the interim transaction has been confirmed, then the lettering will change from red to green. Additionally, the confirmed posting will be assigned to the corresponding order without having to book the payment again. You have to activate the statement of account in order for interim transaction reports to be confirmed. Pay attention to the information given in Table 4.
6. Setting up SEPA direct debit mandate
As part of the SEPA initiative (Single Euro Payments Area), euro payments were standardized in Germany and 32 other European countries on February 1st, 2014. Bank transfers and direct debits can now only be carried out with IBAN and BIC. You can migrate your customers' bank details automatically in the plentymarkets system. There are different types of direct debits:
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SEPA core direct debit → Allows a biller to collect funds from a payer’s account, provided that a signed mandate has been granted by the payer to the biller
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SEPA business to business direct debit → Enables business customers in the role of payers to make payments by direct debit
Business to business direct debits are only permitted between companies (B2B) and they require a separate mandate. You need to receive a SEPA direct debit mandate from your customers. This replaces the previous direct debit authorisation. This mandate is the new legal authorisation for using SEPA direct debit to withdraw funds from another account.
6.1. Creating a document template
Go to Setup » Orders » Documents and click on the SEPA direct debit mandate submenu. There is a template for configuring the SEPA direct debit mandate. For further information about documents, refer to the Document templates page of the manual.
Setting up the document template:
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Go to Setup » Client » Select client » Locations » Select location » Documents.
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Click on the SEPA direct debit mandate template.
→ The Template tab will open. -
Select a language from the drop-down list.
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Carry out the settings as desired. Pay attention to the information given in Table 8.
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Save the settings.
Setting | Explanation |
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Information about the payee |
|
Name of payee; |
Enter the seller’s data. |
Creditor identifier |
Enter the creditor identifier. |
Mandate reference |
The mandate reference is generated from the customer ID and is automatically saved. |
Payment method |
Enter the payment frequency. Enter One-time payment or Recurring payment. |
Name of person liable to pay |
The name is saved automatically. |
Formatting |
|
X-axis; |
The values are based on a coordinate system with an x-axis and a y-axis. The x-axis goes from left to right and the y-axis from top to bottom. The reference points are in the upper left corner. For further information about the coordinate system, refer to Document templates. |
Font size |
Select the font size in pixels. |
Font style |
Select normal or bold for the font style. |
Information about the person liable to pay |
The information is saved in the customer data record and entered automatically. The IBAN and BIC can only be displayed on the template if they were also saved in the customer data. They are saved there under Tab: Settings » Tab: Bank details. |
Show all pages of this template |
Select whether to show all pages of this template. |
Character set |
Select ISO-8859-1 or Unicode. Generating PDF documents in Unicode may take longer. |
6.2. Uploading a PDF template
Upload a PDF template in the PDF template tab. Generally, the PDF template is given the same layout as your "business stationary". It includes your company data and logo. When creating the PDF template, add field names for the elements on the template as needed. Add an area for the customer’s signature in the lower portion of the template.
Saving fields in the PDF template
The field names, e.g. IBAN, BIC and Payment method will not be displayed on the actual template. Save the field names in the PDF template. |
Uploading a PDF template:
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Go to Setup » Client » Select client » Locations » Select location » Documents.
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Click on the SEPA direct debit mandate template.
→ The Template tab will open. -
Select a language from the drop-down list.
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Click on the PDF template » Tab: New template tab.
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Click on Browse….
→ The window Upload file will open. -
Open the PDF file.
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Save the settings.
6.3. Creating an email template
It is a good idea to send your customers the SEPA direct debit mandate directly after they made a purchase in your online store. This is done by creating an email template that has the SEPA direct debit mandate as an attachment. Create an event procedure for sending the email.

Creating an email template:
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Go to Setup » Client » Select client » Email » Templates.
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Click on the New Email template tab.
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Enter a name and select SEPA direct debit mandate under PDF attachment.
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Enter a text in the email message tab. This text urges the customer to sign and return the attached SEPA direct debit mandate.
6.4. Sending an email template with an event procedure
The email template is sent with an event procedure. The event procedure is triggered, e.g. whenever a new order is received.
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Go to Setup » Orders » Events.
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Click on Add event procedure.
→ The Create new event procedure window will open. -
Enter a name.
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Select the event listed in table 8.
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Save the settings.
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Pay attention to the explanations given in table 8 and carry out the settings as desired.
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Place a check mark next to the option Active.
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Save the settings.
Setting | Option | Selection |
---|---|---|
Event |
Order generation: New order |
|
Filter 1 |
Order > Order type |
Order |
Filter 2 |
Order > Payment method |
Debit |
Procedure |
Customer > Send email |
SEPA direct debit mandate template; |
6.5. Sending an email template with the group function
The email template is sent by clicking on the Group function button under CRM » Contacts.
Sending an email template:
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Go to CRM » Contacts.
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Search the contact by means of the filter settings as described in the Searching for a contact chapter.
→ The contacts that correspond to the search criteria entered are displayed. -
Click on Group function.
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Place check marks next to those customers who the email template should be sent to.
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Select the previously created SEPA email template from the Send email template drop-down list.
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Place a check mark next to Send email template.
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Click on Apply.
For further information, refer to the Managing contacts page of the manual. Specifically, refer to the chapter Carrying out the group function.
6.6. Activating SEPA payments in the bank details
Carry out the following setting once a customer has signed and returned the SEPA direct debit mandate to activate SEPA payments and retrieve pain008 formats.
Activating SEPA direct debit mandate in the bank details:
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Go to CRM » Contacts.
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Search the contact by means of the filter settings as described in the Searching for a contact chapter.
→ The contacts that correspond to the search criteria entered are displayed. -
Click in the line of the contact.
→ The detail view of the contact opens. -
Click on Bank data.
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Activate SEPA direct debit mandate.
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Save the settings.
For further information about bank details, refer to the Saving the customer’s bank details chapter.
6.7. Old online store: Activating the download in the My account area
Instructions only for Callisto online stores
The following instruction only describes the settings for displaying bank details in Callisto online stores. The instructions are not valid for Ceres online stores! |
Customers who have not yet switched to SEPA will see a button in the order process when selecting Debit as the payment method. This will inform customers about downloading the SEPA direct debit mandate in the My account area of the store and that they need to sign and return the form.
Displaying the download link:
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Go to Setup » Client » Select client » My Account » Settings.
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Select the setting Show under Download link for SEPA direct debit mandate.
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Save the settings.

6.8. Automating SEPA payments
Set up processes to automate your SEPA payments. Go to Setup » Processes and use the procedures SEPA Pain001 and SEPA Pain008.