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1. Content of this chapter

An order is created in plentymarkets for every new incoming order from a market or your online store. Orders can be generated from your online store or are imported from other markets such as eBay, Amazon or Yatego. All orders have the same format and are collected in the Orders menu. You can either list all of the orders or use various filter settings to only view specific orders. Each order receives an individual and unique order ID. Along with normal orders (the customer purchases items), plentymarkets can also handle various other types of orders that help you deal with typical e-commerce processes, e.g. credit notes, returns, etc.

2. Processing orders in plentymarkets

Use the Orders menu to manage current orders, incoming payments and shipments. plentymarkets distinguishes between the following types of orders:

  • The order is the most common type (customer purchases item).

  • The customer receives an offer.

  • The customer orders items that are not available yet or that are currently not available with advance orders.

  • An order is split into delivery orders.

  • A warranty is created if the customer returns faulty items.

  • An order of the type repair is created when a return was received and the item has to be repaired and sent back to the customer.

  • With a credit note, part of the price or the full price of an order will be refunded to the customer.

  • A return is created when the customer returns items.

  • Several orders are put together in a multi-order (Enterprise version only).

Depending on which sales strategy you choose, orders from different Referrers will be transferred to your plentymarkets system once this has been set up. Apart from your own online store, these referrers will primarily be the different markets that you configured in the System » Markets menu of your plentymarkets system.

plentymarkets e.g. provides a comprehensive interface to [Amazon] that does not only ensure the automated exchange with link::/[Seller Central], but also covers further offers by Amazon such as Fulfillment by Amazon and Amazon Multi-Channel.

Thanks to the full eBay interface in plentymarkets, you can e.g. start listings and display eBay shop items on eBay, retrieve orders, automatically post evaluations and dun purchasers. For detailed information about the eBay interface, refer to the pages of the manual in the eBay chapter.

Moreover, there are interfaces to many additional markets, such as Yatego, MeinPaket or Hitmeister, from which you can generate orders. The referrer of the order is easily recognizable by the Referrer ID in the order overview.

After receiving orders, you can let event procedures automatically create necessary documents such as Invoices and Delivery notes and automatically inform your customers about the status of their orders using prepared email templates. plentymarkets also provides the necessary documents, e.g. pick lists and packing lists, to ensure that fulfillment is achieved as quickly as possible.

Afterwards, you register shipping orders, edit them if necessary or view special shipping orders in the Shipping center.

In order to process orders efficiently in your plentymarkets system, you can also create Processes and have them run automatically. This way, you process one or several filtered orders as quickly as possible and in accordance with your company’s internal processes. For further details refer to the Single order processing and Order processing pages of the manual.

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