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Preparing the shipment

Many sellers decide to hire a service provider to ship items on their behalf. Depending on the services that were agreed upon in your contract, the service provider may be hired to pick up the items from your business, send your items and then report the status back to your plentymarkets system.

plentymarkets allows sellers to manage their fully customised shipping processes and trigger nearly all processes automatically. Your plentymarkets system efficiently controls the entire shipping process with processes. It carries out everything from linking items with shipping profiles to registering shipments and printing shipping labels. The initial time that it takes to configure the settings pays off when you have an efficient shipping process that automatically carries out routine tasks.

This page of the manual describes how you prepare the shipping process and which shipping service provider-specific settings you need to carry out. Some service providers offer a complete service which includes storing and packing the items. For further information, refer to the chapter Overview of fulfilment service providers.

1. Setting up countries of delivery

Set up the countries that you want to ship your items to in the System » Orders » Shipping » Settings » Tab: Countries of delivery menu. The overview contains a list of all the countries of delivery that are available in plentymarkets. The country names used in the system are displayed in the column Standard name. The standard name cannot be changed and is not visible for your customers. Use the column Name to enter the name that you want your customers to see, e.g. an alternative spelling or an abbreviation.

1.1. Editing and activating countries of delivery

Use the Overview tab to edit and activate the countries of delivery.

Editing and activating countries of delivery:

  1. Go to System » Orders » Shipping » Settings » Tab: Countries of delivery » Tab: Overview.

  2. Carry out the settings. Pay attention to the information given in Table 1.

  3. Save the settings.

Table 1. Overview of the countries of delivery in the System » Orders » Shipping » Settings » Tab: Countries of delivery menu
Setting Explanation

ID

Internal country of delivery ID. A consecutive ID is automatically assigned by the system and cannot be changed.

Name (xy)

Enter the country name as it should be displayed in the online store and on documents.
Important: The country name can be saved in various languages. In the Filter tab, select the language code from the drop-down list Language (Name) and click on Search. The names that are saved for this language are displayed. Edit the names in the column Name (xy) of the overview. Edit the names as desired and save the changes.

Standard name

Standard name for the country of delivery (cannot be changed)

Active

Select one of the following options:
Active = The country of delivery is available.
Inactive = The country of delivery is not available.
Backoffice is active = Countries of delivery with this setting are only visible in your plentymarkets system and not in the online store.
Supplier is active = Countries of delivery with this setting cannot be selected as the Standard country of delivery in the System » Client » Select client » Order process » Settings menu.

Warehouse

Select which warehouse the country of delivery should be assigned to. This warehouse is automatically selected for orders from this country. Select ALL if the country of delivery should be assigned to all of the warehouses. In this case, the warehouse with the lowest ID is automatically selected for the orders. Also pay attention to the warehouse settings in the System » Orders » Settings menu.

Language

Select the standard country of delivery for each language. It is only possible to assign one language to a country of delivery.

1.2. Searching for and displaying countries of delivery

All countries of delivery are displayed in the Overview tab by default. Use the options in the Filter tab to specify which countries of delivery should be displayed in the overview.

Searching for and displaying countries of delivery:

  1. Go to System » Orders » Shipping » Settings » Tab: Countries of delivery » Tab: Filter.

  2. Carry out the settings. Pay attention to the information given in Table 2.

  3. Click on Search.
    → The countries of delivery found are displayed in the Overview tab.

Table 2. Filter options for countries of delivery
Setting Explanation

ID

Filters countries of delivery according to the internal ID of the country.

Name

Filters countries of delivery according to the name of the country.

Standard name

Filters countries of delivery according to the standard name of the country.

Warehouse

Select a warehouse if you only want to display the countries of delivery for this warehouse.

Active

Inactive = Only displays the countries of delivery that are not activated.
Active = Only displays the countries of delivery that are activated.
Backoffice is active = Only displays countries of delivery with the setting Backoffice is active.
Supplier is active = Only displays countries of delivery with the setting Supplier is active.

Language (Name)

Select a language.

2. Creating a region

Regions are groups of countries that have the same shipping costs.

Click on the New region tab and create the necessary regions by selecting the countries of delivery that belong to each region. The regions become available and can be edited in the Overview tab. Carefully plan which regions you need for grouping together your countries of delivery. This is important because shipping costs are entered into the shipping profiles for each region rather than for each country of delivery. Sellers located in the United Kingdom would likely need the following 3 regions at minimum: United Kingdom, Continental Europe and Worldwide.

Have you activated the necessary countries of delivery?

Make sure that you activated all of the necessary countries of delivery before you create regions. A country of delivery can only be assigned to one region. After it has been assigned, it is no longer available for other regions.

Creating a region:

  1. Click on the New region tab.
    → The Available countries column lists all of the countries of delivery that are not yet assigned to any region.

  2. Select the desired countries of delivery in the Available countries column.

  3. Use the arrows to move these countries of delivery to the Selected countries column. Use the double arrow buttons to move all of the countries from one column to the other.

  4. Enter a name for the region into the Name line.

  5. Save the settings.
    → The newly created region is displayed in the Overview tab.

  6. Follow the same pattern to create other regions until all countries of delivery are assigned to a region and the list of Available countries is empty.

Assign all countries of delivery

All countries of delivery must be assigned to a region. Otherwise, it is not possible to create a valid shipping profile.

Editing a region

Proceed as follows to edit the region.

Editing a region:

  1. Open the region in the Overview tab.

  2. Make changes to the settings as needed.

  3. Save the settings.

Conditions for deleting a region

A region can only be deleted if it is no longer being used in the shipping profiles. If you receive an error message while deleting a region, check whether there are still settings for this region saved within the table of shipping charges. A region can only be deleted once all of these connections are completely removed.

3. Entering item bundles and shipper data

Use the menu System » Orders » Shipping » Shipping service provider » Settings to specify which data should be transferred to shipping service providers when item bundles are used. You can either transmit shipping data for the basic item or for the item bundle. The item bundle setting is valid for all shipping providers that are set up in your plentymarkets system. Furthermore, use this menu to save shipper data for all of the warehouses in your plentymarkets system. Shipper data is saved for each warehouse. This menu lists the warehouses for all of your active countries of delivery.

Entering item bundles and shipper data:

  1. Go to System » Orders » Shipping » Shipping service provider » Settings.

  2. Select the setting for your item bundles.

  3. Expand the warehouse in the area Shipper data.

  4. Enter the data.

  5. Save the settings.

4. Registering with a shipping service provider

First register with the shipping service provider in order to set up the shipping service provider in plentymarkets. Visit the shipping service provider’s website for information about the registration process.

5. Setting up the interface to the shipping service provider

Set up the interface to a shipping service provider as described below. Go to the sub-chapters of the chapter Overview of the shipping service providers to get to know which data you have to enter in the menu of the shipping service provider.

Setting up the interface to the shipping service provider:

  1. Go to System » Orders » Shipping » Shipping service provider.

  2. Open the menu of the shipping service provider.

  3. Enter the data.

  4. Go to the sub-chapters of the chapter Overview of the shipping service providers to get to know which data you have to enter in the menu of the shipping service provider.

  5. Save the settings.

6. Creating a shipping service provider

Create the shipping service provider as described below.

Creating a shipping service provider:

  1. Go to System » Orders » Shipping » Settings » Tab: Shipping service provider.

  2. Click on New in the Overview tab.
    → A new line is added at the bottom of the overview.

  3. Carry out the settings. Pay attention to the information given in Table 3.

  4. Save the settings.

Table 3. Overview in the System » Orders » Shipping » Settings » Tab: Shipping service provider menu
Setting Explanation

ID

Internal ID of the shipping service provider. A consecutive ID is automatically assigned by the system and cannot be changed.

Name (xy)

Enter the shipping service provider name as it should be displayed in the shopping cart and on the invoice. You can either enter the real names of shipping service providers, e.g. DPD or DHL, or you can enter more general terms like insured shipping. This name is visible to customers.

Name (back end)

Enter the shipping service provider name as it should be displayed in your system. You can either enter the real names of shipping service providers, e.g. DPD or DHL, or you can enter an alternative name that describes the shipping service provider, e.g. Swiss shipments. This name is visible to customers.

Shipping service provider

Select the shipping service provider. This is especially important if you entered an alternative description under Name and/or if you did not use a tracking URL.

Tracking URL

Enter the tracking URL of the shipping service provider.

Address

Enter the complete address of the shipping service provider.
Note: If the option Agreement upon data transfer is activated in the shipping profile, the address of the shipping service provider is displayed in a checkbox in the Ceres online store. If the customer activates this checkbox, they agree that their telephone number and email address are transferred to the shipping service provider.

Tracking URL

Many shipping service providers allow customers to track their packages with tracking URLs. Customers see the tracking URL when they place their order or they receive the URL in an email. Enter the template variable $TrackingURL into your email template.

A functional tracking URL should include the package number and the recipient’s postcode. Therefore, make sure that your tracking URLs include the template variables $PaketNr and, if necessary, $PLZ.

The currently valid, known tracking URLs can be found in the chapter of the shipping service provider. Via the Overview of shipping service providers you can quickly access the chapters of the shipping service providers.

7. Searching for shipping service providers

All shipping service providers are displayed in the Overview tab by default. Use the options in the Filter tab to specify which shipping service providers should be displayed in the overview. You can edit the shipping service providers at any time in the Overview tab.

Searching for shipping service providers:

  1. Go to System » Orders » Shipping » Settings » Tab: Shipping service provider.

  2. Carry out the settings in the Filter tab. Pay attention to the information given in Table 4.

  3. Click on Search.
    → The shipping service providers found are displayed in the Overview tab.

Table 4. Filter options for shipping service providers
Setting Explanation

Search

Perform a search. The shipping service providers that match the selected filter criteria are displayed in the Overview tab.

Reset

Resets the filter criteria that was entered.

ID

Filters shipping service providers according to the internal ID of the provider.

Name

Filters shipping service providers according to the name of the provider.

Standard name

Filters shipping service providers according to the standard name of the provider.

Tracking URL

Filters shipping service providers according to the tracking URL of the provider.

Shipping service provider

Filters shipping service providers according to the option that was selected in the drop-down list Shipping service provider.

Language

Filters shipping service providers according to the language.

8. Creating a shipping profile

The individual shipping profiles are different shipping methods, which your customers can choose later on during checkout or which are assigned automatically to certain types of orders by the online store. For example, you can offer your customers a cheap standard delivery and a more expensive express delivery. You can also set up another shipping profile for eBay listings which the system exclusively uses for orders from the market eBay. Find tips and tricks in the sub-chapters which you can make use of when creating your shipping profiles. Afterwards, it is describes how you create tables of shipping charges for every shipping service provider and region.

Now create the shipping profile for the shipping service provider. The number of shipping profiles depends on the required shipping services. Create a different shipping profile for every shipping service.

Creating a shipping profile:

  1. Go to System » Orders » Shipping » Settings » Tab: Shipping profiles.

  2. Click on New.

  3. Select the shipping service provider that you have just created from the drop-down list.

  4. Carry out the settings. Pay attention to the information given in Table 5.

  5. Save the settings.
    → The Table of shipping charges tab is displayed.

Table 5. Basic settings for a shipping profile
Setting Explanation

ID

The ID of the shipping profile is assigned by the system and cannot be changed. Once you saved the shipping profile, the ID is displayed in the Overview tab.

Shipping service provider

Select the shipping service provider that you have just created from the drop-down list.

Name

The name in this field is displayed in the online store. Select a name that should be displayed to the customer, e.g. Standard or Express. If you operate your online store in multiple languages, use the drop-down list to save names for every language that you need.

Name (back end)

Enter a name for the shipping profile. The name is only displayed in your system. It is not visible for customers.

Flag

Select an icon that should be displayed in the order overview. The flag indicates which shipping profile is saved at a glance.

Priority

Determines which shipping profile is displayed first, second, third, etc.

Category

The category option is another way to prioritise shipping profiles in the shopping cart. Category 1 is selected by default. This means that all of the shipping profiles are given the same priority. Further information can be found in the chapter Tips and tricks: Category.

Item extra shipping charge

Place a check mark to activate the extra shipping charges that are saved in the item data record. Up to two extra shipping charges can be saved for the item’s main variation in the Shipping area. Extra shipping charge 1 is added to the shipping costs for the first item. Extra shipping charge 2 is added to the shipping costs for all additional items. Extra shipping charges are useful for large or bulky items that are particularly expensive to ship.
Further information can be found in the chapter Tips and tricks: Extra shipping charges.

PostIdent

Authority verification by the Deutsche Post AG. Serves to verify customers, e.g. in connection with the proof of age for 18+ items. Place a check mark to activate this option.
Items with an 18+ age rating have to be linked to a shipping profile that the PostIdent option was activated for.

Activate for new items

Activate if you want the shipping profile to automatically be assigned to new items.
You should select this option for new items for at least one shipping profile. In doing so, new items are always assigned automatically to this shipping profile. An item cannot be shipped if it is not linked to at least one shipping profile.

Cash on delivery

Activate the option in order that your customer can select the payment method Cash on delivery in your online store.
Important: Installing the cash on delivery plugin is required. The plugin can be found in theplentyMarketplace.

Packing station active

Activate the option. This allows your customers to enter the field Packing station in an optimised way during the Ceres checkout in your online store.
Important: It is required to install the plugins Ceres and IO.

Post office active

Activate the option. This allows your customers to enter the field Post office in an optimised way during the Ceres checkout in your online store.
Important: It is required to install the plugins Ceres and IO.

Agreement upon data transfer

Activate the option so that a checkbox is displayed in the Ceres online store. If the customer activates this checkbox, they agree that their telephone number and email address are transferred to the shipping service provider.

Extra charge for islands

Many shipping service providers charge a higher fee when shipping to island regions. The seller should not be left with these costs. Therefore, open each shipping profile and define a surcharge that is added when shipping to island regions. Postcodes for island regions are saved in the system. They are automatically matched with the order. If you activated the extra charge for islands, this charge is only calculated if the system recognises this postcode as an island region.
The island surcharge applies for each item when using the calculation type Item shipping charge.

Clients (stores)

Choose one of the options or select the option ALL if the shipping profile should apply to all online stores.
This option is only displayed if at least one client (store) is set up.

Order referrer

Select one or several of the options to determine possible order referrers for this shipping profile. Alternatively, select ALL if you want to activate all referrers.

Blocked payment methods

Select all the payment methods that should not be offered for the shipping profile. If you have shipping profiles that should not include a cash on delivery option, make sure to select all of the options that are used in connection with cash on delivery.

Blocked customer classes

Block one or more customer classes for the shipping profile.

Last change

If you make changes to the settings, the date is updated here.

Shipping groups

If you want to create groups for your shipping profiles, enter a name for a shipping group here and click on Add. Enter this name into every shipping profile that should belong to this group. You end up with various groups which contain different shipping profiles.
Example: Shipping group A contains the shipping profiles 1 and 2. Shipping group B contains the shipping profiles 3 and 4. If you want to assign an item to shipping profiles 3 and 4, then open the item and select shipping group B from the drop-down list in the item’s Global tab in the Shipping profiles area.
With this function, you can easily assign the shipping profile to new items.

Shipping identification

This field is currently without any function.

eBay

Account

Select one or more eBay accounts or select the option ALL.
Important: You need to have set up at least two accounts, otherwise this option is not visible. Further information can be found in the chapter Tips and tricks: Shipping costs for orders placed on eBay.

Listing type

Decide which eBay listing type you want to activate this shipping profile for.

Further options

Express delivery

Activate if you want to use this shipping profile for express delivery.
Important: Make sure that the shipping service provider offers express delivery. This is required to use the option.

Loyalty program

Select one or more loyalty programs. You can use the loyalty programs with eBay Plus or Amazon.
Important: If you select a loyalty program for a shipping profile, you can only use the shipping profile for the market. It is not possible to use the shipping profile for the online store. If, for example, the eBay Plus option is activated in a shipping profile, the shipping profile is only used for eBay Plus orders. Therefore, create an extra shipping profile that you only use for the loyalty program.

8.1. Tips and tricks: Extra shipping charges

The following partial amounts are added together if an order includes items with extra shipping charges:

  • The shipping costs that were entered into the shipping profile (basic shipping charge)

  • The extra shipping charge 1 for the item with the highest extra shipping charge

  • The extra shipping charge 2 for each additional item

Example: Adding extra shipping charges for different items

In this example, a customer orders 2 PCs and 2 monitors. The following shipping costs are saved for the items:

Item 1: PC

  • Basic shipping charge (shipping profile) = 3.99 EUR

  • Extra shipping charge 1 = 5.00 EUR

  • Extra shipping charge 2 = 3.00 EUR

Item 2: Monitor

  • Basic shipping charge (shipping profile) = 3.99 EUR

  • Extra shipping charge 1 = 4.00 EUR

  • Extra shipping charge 2 = 2.00 EUR

The customer orders 2 PCs and 2 monitors. The following shipping costs are calculated for the order:

  • 3.99 EUR (basic shipping charge) + 5.00 EUR (extra shipping charge 1) + 3.00 EUR (extra shipping charge 2) + 2.00 EUR (extra shipping charge 2) = 15.99 EUR

Example: Extra shipping charges for multiple copies of the same item

In this example, a customer orders 1 PC, then 2 PCs and then 3 PCs. The following shipping costs are saved for the item:

Item 1: PC

  • Basic shipping charge (shipping profile) = 3.99 EUR

  • Extra shipping charge 1 = 5.00 EUR

  • Extra shipping charge 2 = 3.00 EUR

The customer orders 1 PC, then 2 PCs and then 3 PCs. The following shipping costs are calculated for the order:

  • For 1 PC: 3.99 EUR (basic shipping charge) + 5.00 EUR (extra shipping charge 1) = 8.99 EUR

  • 3.99 EUR (basic shipping charge) + 5.00 EUR (extra shipping charge 1) + 3.00 EUR (extra shipping charge 2) = 11.99 EUR

  • 3.99 EUR (basic shipping charge) + 5.00 EUR (extra shipping charge 1) + 3.00 EUR (extra shipping charge 2) + 3.00 EUR (extra shipping charge 2) = 14.99 EUR

Calculating shipping costs with extra charges only

You can use the Extra shipping charge function to let the system calculate your shipping costs exclusively on the basis of ordered items. This is done by entering the shipping costs for each item into the item data record and setting all of the shipping prices to zero in the shipping profile.

8.2. Tips and tricks: Shipping costs for orders placed on eBay

Set up the shipping costs for orders placed on eBay in the System » Listings » Checkout menu. To do so, select Transfer from eBay or Have it calculated by plentymarkets under the option Shipping costs for new orders coming from eBay.

If shipping costs should be calculated differently for eBay than they are for orders coming from the online store, a separate shipping profile must be created for them. In this shipping profile, select eBay only under the option Order referrer. This shipping profile has to be activated for every item that you want the setting to apply to. Thus, at least two shipping profiles are activated for these items. One is the shipping profile that contains the "normal" shipping costs and the other one is the shipping profile that contains the shipping costs for eBay.

Own shipping profile per eBay account

If you activated several eBay accounts in your plentymarkets system, you can define an individual shipping profile for each eBay account. Use the option eBay account in the System » Orders » Shipping » Settings » Tab: Shipping profiles » Tab: Base menu to select one of the different accounts.

8.3. Tips and tricks: Category

The category option is another way to prioritise shipping profiles. You can use this option to decide which shipping profiles should be displayed in the shopping cart. Category 1 is selected by default. This means that all of the shipping profiles are given the same priority.

The following rules apply:

  • The shipping profile with the lowest category is displayed.

  • For multiple items, the common shipping profile with the lowest category is displayed.

  • If the items do not have a common shipping profile, the shipping profile with the lowest category is selected.

Creating a "replacement shipping profile"

Create a shipping profile that has a higher category level than the other shipping profiles. This so called "replacement shipping profile" is only chosen if none of the others apply or if they cannot be chosen.

Example: Selling 18+ items together with other items

You can use categories to sell items that have the shipping profile delivery to addressee only (e.g. items released for age 18 and older) together with other items. This is solved as follows:

Item A

  • Shipping profile 1 (category 1)

  • Shipping profile 2 (category 2)

Item B (18+ item)

  • Shipping profile 2 (category 2)

  • Shipping profile 3 (category 5)

If item A is bought alone, shipping profile 2 is not displayed because a shipping profile is available that has a lower category. If both items are bought together, shipping profile 2 has the lowest common category and is therefore the only profile that is displayed.

8.4. Tips and tricks: Shipping profile combinations that can cause errors

Make sure that all items that can be bought together have at least one common shipping profile. If there are two or more items in the shopping cart which do not have a common shipping profile, the shipping charges are added together for both profiles. However, only the shipping service provider with the higher priority is displayed in the shopping cart. Shipping profiles should not be combined in this way. Such combinations cause errors to occur.

You can avoid such errors, e.g. by activating a DHL shipping profile for all items and only activating an additional shipping profile for selected items.

Example: No common shipping profile

There are two items in the shopping cart which do not have a common shipping profile.

Item A

  • DPD shipping profile

  • Flat rate shipping charge of 3.95 EUR

Item B

  • DHL shipping profile

  • Flat rate shipping charge of 2.95 EUR

The priority determines the order in which shipping profiles are displayed in the checkout process in your online store. The customer sees a total shipping charge of 6.90 EUR. However, the customer only sees the shipping service provider with the higher priority in the shopping cart.

9. Creating a table of shipping charges

Use the Table of shipping charges tab to enter shipping costs for a shipping profile. Save shipping charges for every region that you want to use with the shipping profile. Select the calculation type and the shipping charge. You see additional settings for specific service providers once you have saved and reloaded the table of shipping charges. First carry out the general settings. Pay attention to the information given in Table 6.

Shipping service not available for every shipping service provider

Not every shipping service provider includes additional shipping services. If available and once you saved and reloaded the table of shipping charges, the shipping services are displayed in the table of shipping charges. They are displayed underneath the name of the service provider. Go to System » Orders » Shipping » Settings » Tab: Shipping profiles. Click on the Table of shipping charges tab and expand the region. The shipping services are displayed in the lower portion of the table of shipping charges.

Creating a table of shipping charges:

  1. Go to System » Orders » Shipping » Settings » Tab: Shipping profiles.

  2. Open the shipping profile.

  3. Click on the Table of shipping charges tab.

  4. Expand the region.

  5. Select a calculation type from the drop-down list.
    → Depending on the calculation type you select, different field names are displayed in the following.

  6. Carry out the settings. Pay attention to the information given in Table 6.

  7. Save the settings.

  8. Reload the table of shipping charges.
    → Additional shipping services are displayed, if available.

  9. Select the shipping service from the drop-down list.

Table 6. Table of shipping charges for a shipping profile
Setting Explanation

Save

Save the settings.

Copy settings to

Transfers the settings from one region to another. A new window opens. This window contains a drop-down list which contains the regions. Select a region and click on Execute.

Delete link

Resets all settings. You have to carry out this function, e.g. before you can delete a region.

Calculation type

Select the calculation type. The calculation type is the basis for calculating the shipping costs.

Shipping costs

Flat rate shipping charge

Enter the shipping costs.
The field name that is displayed depends on the calculation type that was selected.

Flat rates

No shipping costs for orders for values over

Enter the value of items starting from which deliveries should take place free of charge for the customer. The value of items refers to the gross value of items.
Important: If a coupon (not a gift card) is redeemed and the value is again below the value entered here, shipping cost also apply again.

From an item value of …​;
…​ …​ flat rate shipping charge of

In the field From an item value of …​, enter the value of items starting from which deliveries should take place at a fixed price. Enter the fixed price into the field …​ flat rate shipping charge of.
This amount may not be higher than the amount that you entered for the option No shipping costs for orders for values over. This is because shipping is already free of charge at that point.

Limitations

Limitation type

Select the limitation type.
The standard currency is used if the item value is limited.
The item’s gross weight is used if the weight is limited.

Minimum value

Enter the value. The shipping profile is valid starting from this value. The limitation type specifies whether the value is a monetary amount, weight, number, etc.
If you select the setting Maximum (cubic metres) under Limitation type, the value here must be entered in mm.

Maximum value

Enter the value. The shipping profile is valid up to this value. The limitation type specifies whether the value is a monetary amount, weight, number, etc.
If you select the setting Maximum (cubic metres) under Limitation type, the value here must be entered in mm.

General configuration

Standard package

Select the shipping package that should be used for this shipping profile.
This option becomes visible once you save and reload the table of shipping charges.

Transfer email and telephone number

Select whether the email address and the telephone number should be transferred to the shipping service provider or not or whether an alternative value should be transferred.
Note: By default, this data is not transferred to the service provider (GDPR conformity).

Alternative email

This setting is only visible if the option Transfer alternative was selected in the drop-down list Transfer email and telephone number. Enter the alternative email address that should be transferred to the service provider.

Alternative telephone number

This setting is only visible if the option Transfer alternative was selected in the drop-down list Transfer email and telephone number. Enter the alternative telephone number that should be transferred to the service provider.

Specific settings of the shipping service provider

e.g. DHL Intraship/Versenden

The settings of the shipping service provider become visible once you save and reload the table of shipping charges.

Other configurations

Amazon Prime

Only available if you booked the Multi-Channel module.

10. Selecting a calculation type in the table of shipping charges

Calculation types in the Table of shipping charges tab are different ways to calculate shipping costs for items. For example, you can calculate shipping costs based on an item’s weight or volume or based on the number of items that are purchased. You can select a different calculation type for each region. All of the different calculation types are explained in the section below. Table 7 contains notes that apply to the calculation types in general.

Table 7. General settings of the calculation types
Setting Explanation

Maximum values

If the maximum saved value (volume, weight, price, quantity) is exceeded, no shipping costs can be calculated. Therefore, the maximum should always be high enough.

Flat rates

A flat-rate shipping charge can be defined starting from a particular value of items. If the order reaches or exceeds this value of items, the flat-rate shipping charge is used for the calculation. These flat rates take priority over the values saved for weights, volumes or quantities.

Limitations

Limitations allow you to specify minimum and maximum values for each shipping profile. If an order does not meet or exceeds these values, it is not possible to use the shipping profile for this order. You can create another shipping profile as an alternative, e.g. a profile for a different shipping service provider. It should have values that go beyond the limitations.

Template variables

You find template variables for the various calculation types in the menu CMS » Web design » Layout » ItemView » ItemViewSingleItem. The template variable $Volumen does not display dimensions, but rather the volume in cubic metres.

Calculation type: Flat rate

This calculation type treats shipping costs as total prices. In other words, regardless how many items a customer purchases, they only pay the shipping costs entered here.

In this case, it would be wise to set up an extra shipping charge for each additional item. You can do so by saving extra shipping charges within the items' Shipping area and by activating the Item extra shipping charge option in the Base tab of the shipping profile.

Calculation type: Weight-dependent

If you select the calculation type Weight-dependent, enter the maximum gross weight in grams into the column Maximum (g). Enter the corresponding shipping costs into the column Amount (EUR). This way, you create a sliding scale of shipping costs according to weight. Click on Add to add further graduated prices.

Calculation type: Volume-dependent

If you select the calculation type Volume-dependent, enter the maximum volume in cubic metres into the column Maximum (cubic metres). Enter the corresponding shipping costs into the column Amount (EUR). This way, you create a sliding scale of shipping costs according to the item’s volume. Click on Add to add further graduated prices.

Dimensions must be saved for the item

The volume is only calculated correctly if you saved the item’s length, width and height within the main variation’s Settings tab in the Dimensions area in the Item » Edit item » Open item menu. It is not possible to calculate the volume if these entries are missing. Therefore, it is not possible to calculate the shipping costs based on the volume either.

Calculation type: Quantity-dependent

If you select the calculation type Quantity-dependent, enter the maximum number of items into the column Maximum (no.) Enter the corresponding shipping costs into the column Amount (EUR). This way, you create a sliding scale of shipping costs according to the number of items. Click on Add to add further graduated prices.

Calculation type: Price-dependent

If you select the calculation type Price-dependent, enter the maximum order total into the column Maximum (EUR). Enter the corresponding shipping costs into the column Amount (EUR). This way, you create a sliding scale of shipping costs according to the value of a particular item. If all of the items use the same shipping profile, you have a sliding scale for the total price of an entire order.

Calculation type: Item shipping charge

If you select the calculation type Item shipping charge, the shipping costs depend on the number of items. Depending on which amount you enter in the field Each additional item, the shipping costs for each additional item increase by this amount.

11. Calculating the shipping costs

In the Calculate shipping costs tab, you can configure the shipping costs that are needed for exporting items to price comparison portals. The general shipping profiles are not used for price comparison portals. Configure settings that are suitable for all of the items that are exported to price comparison portals. If these settings are not configured, the shipping costs are exported incorrectly or they are exported with the entry "0".

For further information, refer to the chapter Exporting data formats for price search engines on the Exporting data page of the manual.

Select the most general default referrer possible, e.g. Client (store). Select a standard shipping region that includes all of the countries of delivery for the items that you want to export.

Cash in advance payment method

Be sure to select the payment method Cash in advance so that this payment method can be used as an alternative in case the other payment methods are rejected.

Calculating the shipping costs:

  1. Go to System » Orders » Shipping » Settings » Tab: Calculate shipping costs.

  2. Select the default referrer, standard shipping region, payment method 1 and payment method 2 for both configurations.

  3. Save the settings.

12. Activating the shipping profile

You are not able to ship an item with a specific shipping profile until you open the item data record and activate the profile. Activate at least one shipping profile per item. Otherwise the shipping costs may not be calculated correctly.

Activating the shipping profile:

  1. Go to Item » Edit item.

  2. Open the item.

  3. Click on the Global tab.

  4. Activate the shipping profiles.

  5. Save the settings.

Default shipping profile

If an order contains items for which no shipping profile was activated, the items are given the default shipping profile of the default online store. Select this default shipping profile in the System » Client » Select client » Order process » Settings menu. If no default shipping profile was specified, the shipping profile with the highest priority is used.

13. Creating a shipping package

In the System » Orders » Shipping » Shipping packages menu, you create shipping packages for your shipping processes. You can set up shipping packages with clearly defined dimensions or you can let your plentymarkets system automatically define the size based on the item data. A standard package is automatically assigned if you do not create a shipping package and assign it to an order. The volume of the standard package is calculated based on the item data.

Examples: Defined shipping packages and individual packaging

Defined shipping packages: A seller ships their items in two different cardboard box sizes. Therefore, they need to set up two shipping packages. The volume of these packages results from the dimensions entered and saved.
Shipping package 1: 30 cm x 25 cm x 40 cm
Shipping package 2: 50 cm x 50 cm x 25 cm

Individual packaging: In order to ship e.g. furniture, the seller uses packaging material that is individually cut to match the size of the item to be shipped. These materials can be corrugated card board, foil etc. The volume is calculated based on the item data.

Proceed as described below to create a shipping package.

Creating a shipping package:

  1. Go to System » Orders » Shipping » Shipping packages.

  2. Click on the New Shipping package tab.

  3. Carry out the settings. Pay attention to the information given in Table 8.

  4. Save the settings.

Table 8. Settings in the New shipping package tab
Setting Explanation

Name

Enter the name.

Volume

Select take from the shipping package (length, width, height) or take from the item data (total).
If you select the option take from the item data (total), the lines Length, Width and Height are no longer visible.

Length, Width, Height

Enter the values for the dimensions of the shipping package and pay attention to the unit.

Unit

Select the unit from the drop-down list.

Maximum weight (KG)

Enter the maximum weight in kilograms.

Maximum volume (total)

Enter the maximum volume in cubic metres.
This value refers to the total volume of the shipping package and is the sum of the volumes of the items contained in it. This number gives you an idea of whether or not the items of an order fit into the shipping package.

Client (store)

Select the client (store) from the drop-down list. Select the option ALL if you wish to make the shipping package available for all online stores.

How you edit, add or delete shipping packages is described on the Using the shipping centre page of the manual.

14. Controlling shipping processes

Processes are a tool that you can use to manage all of your shipping processes. It is possible to set up and customise very specific processes and carry out these processes automatically. For example, you can use the procedures Polling, Return label, Return slip and Shipping centre to process your shipments.

15. Viewing the API log

The Data » API log » Tab: Shipping centre API log menu contains information about shipments that were registered in the Orders » Shipping centre menu. Select the shipping service provider from the drop-down list Process as well as a date and the processes displayed per page. Click on Search to display the processes.

For further information about API log entries for DHL Fulfillment and DPD Cloud Webservice, refer to the API log page of the manual.

16. Overview of shipping service providers

Table 9 lists all of the shipping service providers available in plentymarkets. Click on the service provider in the table to jump to the sub-chapter where the specific settings of the shipping service provider are described.

Shipping service not available for every shipping service provider

Not every shipping service provider includes additional shipping services. If available and once you saved and reloaded the table of shipping charges, the shipping services are displayed in the table of shipping charges. They are displayed underneath the name of the service provider. Go to System » Orders » Shipping » Settings » Tab: Shipping profiles. Click on the Table of shipping charges tab and expand the region. The shipping services are displayed in the lower portion of the table of shipping charges.

Table 9. Overview of shipping service providers available in plentymarkets
Shipping service provider Explanation

DHL Easylog

For sellers within Germany. Shipping: international.

DHL Freight

For sellers within Germany. Shipping: international.

DHL Intraship/Versenden

For sellers within Germany. Shipping: international.

DHL plentymarkets Import

Polling format. For sellers within Germany. Shipping: international.

DHL Retoure with enclosed return labels

For sellers within Germany. Return: Germany.

DHL Retoure Online

For sellers within Germany. Return: international.

DHL Supply Chain

For sellers within Germany. Shipping: international.

DHL UK

For sellers within the United Kingdom. Shipping: international.

DPD Cloud Webservice

For sellers within Germany. Shipping: international.

DPD DELISprint

For sellers within Germany. Shipping: international.

EasyPAK

For sellers within Austria. Shipping: international.

GLS Germany

For sellers within Germany. Shipping: international.

Hermes 2-Mann-Handling

For sellers within Germany. Shipping: Germany and Europe.

Hermes ProfiPaketService

For sellers within Germany. Shipping: Germany and Europe.

MyDPD Business / iloxx

For sellers within Germany. Shipping: Germany and Europe.

Royal Mail (via NetDespatch)

For sellers within the United Kingdom. Shipping: international.

UK Mail (via NetDespatch)

For sellers within the United Kingdom. Shipping: United Kingdom.

Parcelforce Worldwide

For sellers within the United Kingdom. Shipping: international.

PARCEL.ONE

For sellers within Germany. Shipping: international.

Swiss Post

For sellers within Switzerland. Shipping: Switzerland

UPS

For sellers within Germany. Shipping: international.

16.1. DHL Easylog

How you set up shipping service providers and shipping profiles and which additional settings you have to carry out and may carry out, is described in the chapters from Setting up countries of delivery through Retrieving the API log. The settings described there are the basic requirements in order to carry out the settings that are specific for each shipping service provider. Therefore, first carry out the settings in the chapters mentioned above. Afterwards, continue with this chapter.

Proceed as follows to set up the interface to DHL Easylog in plentymarkets.

Setting up the interface:

  1. Go to System » Orders » Shipping » Shipping service provider » DHL Easylog.

  2. Carry out the settings. Pay attention to the information given in Table 10.

  3. Save the settings.

Sender reference numbers and cash on delivery service

By default, the number 1 is displayed in the sender reference number data field POOL_V_ABS_REFNR. Other sender reference numbers are possible, e.g. for the payment method cash on delivery. Come to an agreement about these settings with the DHL support.
Enter the ID 114 or 134 for domestic. The ID 5311 is used by default for foreign countries.

Table 10. Settings for the DHL Easylog interface
Setting Explanation

Standard sender reference number
Cash on delivery sender reference number
Domestic cash on delivery service
Cash on delivery service for foreign countries

Enter the data that you received from DHL.

Take quantity of items into account (list of customs items)

Activate the option if the quantity of items as stated in the order should be taken into account. When this option is activated, the value of items are determined accordingly for export shipments.

Now carry out the shipping service provider-specific settings for the shipping services in the table of shipping charges. These services are only visible in the table of shipping charges after you saved the settings in the shipping profile.

Setting shipping service provider-specific services:

  1. Go to System » Orders » Shipping » Settings » Tab: Shipping profiles.

  2. Open the shipping service provider.

  3. Click on the Table of shipping charges tab.

  4. Expand the region.

  5. Carry out the settings in the DHL Easylog area. Pay attention to the information given in Table 11.

  6. Save the settings.

Table 11. DHL Easylog shipping services in the Table of shipping charges tab
Setting Explanation

DHL process

The process number specifies whether you are dealing with a national, European, international or express delivery.

DHL product

Different products are available depending on the process that was selected.

DHL service

Different services, e.g. advice of delivery, transport insurance etc. are available depending on the process that was selected.

DHL subscription

DHL subscriptions can be thought of as contracts relating to the transport services.

Calculating the cash on delivery amount

If the number of packages saved for an order is larger than one, DHL is given the information that the amount to be collected is the amount on the invoice divided by the number of packages.

16.2. DHL Freight

How you set up shipping service providers and shipping profiles and which additional settings you have to carry out and may carry out, is described in the chapters from Setting up countries of delivery through Retrieving the API log. The settings described there are the basic requirements in order to carry out the settings that are specific for each shipping service provider. Therefore, first carry out the settings in the chapters mentioned above. Afterwards, continue with this chapter.

Proceed as follows to set up the interface to DHL Freight in plentymarkets.

Setting up the interface:

  1. Go to System » Orders » Shipping » Shipping service provider » DHL Freight.

  2. Carry out the settings. Pay attention to the information given in Table 12.

  3. Save the settings.

Table 12. Settings for the DHL Freight interface
Setting Explanation

Subsidiary

Enter the three-digit abbreviation that you received from DHL.

Shipper data

Enter the company name.

Description of the goods

Enter the name of the industry sector.

Client No., FTP user, FTP password

Enter the data that you received from DHL.

FTP in/out directory

Activate in order to use the FTP directory structure of DHL Freight.

Now carry out the shipping service provider-specific settings for the shipping services in the table of shipping charges. These services are only visible in the table of shipping charges after you saved the settings in the shipping profile.

Setting shipping service provider-specific services:

  1. Go to System » Orders » Shipping » Settings » Tab: Shipping profiles.

  2. Open the shipping service provider.

  3. Click on the Table of shipping charges tab.

  4. Expand the region.

  5. Carry out the settings in the DHL Freight area. Pay attention to the information given in Table 13.

  6. Save the settings.

Table 13. DHL Freight shipping services in the Table of shipping charges tab
Setting Explanation

DHL product

Select one of the following settings from the drop-down list:
Default
Express next day
Express, next day delivery before 10am
Express, next day delivery before 12pm
Europlus

DHL franking

Select one of the following frankings from the drop-down list:
Unfrei (postage not paid)
Tax allowance country of origin
Tax allowance country of delivery
Free home delivery duty unpaid/nontax-paid
Free home delivery duty paid/nontax-paid
Free home delivery duty paid/tax-paid

16.3. DHL Intraship/Versenden

How you set up shipping service providers and shipping profiles and which additional settings you have to carry out and may carry out, is described in the chapters from Setting up countries of delivery through Retrieving the API log. The settings described there are the basic requirements in order to carry out the settings that are specific for each shipping service provider. Therefore, first carry out the settings in the chapters mentioned above. Afterwards, continue with this chapter.

In this chapter, you find information about the DHL export documents.

Proceed as follows to set up the interface to DHL Intraship/Versenden in plentymarkets.

Using the DHL Shipping (Versenden) plugin

Via the interface to the DHL business customer portal, you can use the function Versenden (shipping). The DHL Shipping (Versenden) plugin is available in the plentyMarketplace.

The interface that is integrated in plentymarkets is still available as DHL Intraship/Versenden until DHL informs us that all customers are using DHL Versenden. The interface DHL Intraship/Versenden as well as settings that relate to DHL Intraship/Versenden in other menus are valid for existing DHL Intraship customers until DHL Intraship is turned off.

Setting up the interface:

  1. Go to System » Orders » Shipping » Shipping service provider » DHL Intraship/Versenden.

  2. Carry out the settings. Pay attention to the information given in Table 14.

  3. Save the settings.

Table 14. Settings for the DHL Intraship/Versenden interface
Setting Explanation

Master data

Billing numbers

Enter the billing numbers in accordance with the DHL contract. It is possible to maintain individual shipper data for each billing number. The 14-digit DHL Intraship/Versenden billing number is composed of the following:
PP = customer number; consists of the first 10 numbers of the billing number.
Process = Indicates the DHL product that the billing number is valid for. It is made up of the two middle characters of the billing number.
Important: Pay attention to the explanations given in the box below the table.
Subscription = The last two characters of the billing number (only numbers or letters must be entered).

Login name

The login name may not contain any umlauts. Even if a login name with umlauts is accepted by the website, the interface may still reject it.

Password

The maximum password length is 20 characters. Although DHL technically allows you to use a longer password, you may only use a maximum of 20 characters via the plentymarkets interface. If you use a password that is longer than 20 characters, errors occur when transferring data with the SOAP interface.

Alternative telephone number for foreign customers

DHL typically prints the recipient’s telephone number on the label when shipping to foreign countries. This allows DHL to contact the recipient if needed. If you do not want this to be the case, save a corresponding entry such as "No Tel." or enter a string of zeros. This entry overrides the foreign customer’s telephone number.
The option is also important if you did not mark the telephone number for foreign customers as a mandatory field in the layout. Otherwise DHL would reject the shipment.

Force label generation

When registering a shipment with DHL Intraship/Versenden in the shipping centre, decide whether a shipping label should be generated even if there was no data / incomplete data saved for the address.
Yes = DHL corrects the incorrect data and bill you for this service (default setting).
No = Not codable shipments are rejected when trying to register them with DHL Intraship/Versenden and an error message is displayed. The order is not registered and plentymarkets does not generate a shipping label.

Email recipient

Select whether the customer’s email address should be transferred to DHL.

Shipper data

Company, Shipper address, Contact person, Bank details

Enter the shipper address.

Mixed calculation

Select whether the mixed calculation should be activated.

Postage for export shipping

Select whether customs and taxes are to be paid by the customer (DAP) or by the seller (DDP).

Shipping label

Logo = The logo’s file size is limited to 100 KB. The logo should have an aspect ratio of 3:4 and its dimensions should be 15 x 20 mm (height x width).
Important: Save the logo’s URL with the protocol http://.
Alternatively, use address details from the following billing number = Select one of the billing numbers that you have just saved from the drop-down list.

DHL billing number

The two middle characters of the billing number Process stand for the following DHL products: DHL Paket (01), Regionalpaket AT (02), DHL Europaket (54), DHL Paket International (53), DHL Domestic Express (71) and DHL Officepack (72).Important:
Important: DHL Intraship/Versenden uses the number 01 for the product Regionalpaket AT. However, we use the number 02 since there can be conflicts in plentymarkets with DHL Paket. DHL Domestic Express uses the number 71 so that it does not conflict with DHL Officepack. Of course, the correct number is sent to DHL.

Now carry out the shipping service provider-specific settings for the shipping services in the table of shipping charges. These services are only visible in the table of shipping charges after you saved the settings in the shipping profile.

Setting shipping service provider-specific services:

  1. Go to System » Orders » Shipping » Settings » Tab: Shipping profiles.

  2. Open the shipping service provider.

  3. Click on the Table of shipping charges tab.

  4. Expand the region.

  5. Carry out the settings in the DHL Intraship/Versenden area. Pay attention to the information given in Table 15.

  6. Save the settings.

Table 15. DHL Intraship/Versenden shipping services in the Table of shipping charges tab
Setting Explanation

DHL billing number

Select the billing numbers from the drop-down list.

DHL service

Select one, several or ALL services.

Generating DHL export documents

DHL export documents are only generated for orders that are shipped with the product DHL Paket International and that are actually export shipments. Export shipments must contain a customs declaration, the so-called CN23 document, and a dispatch note, the so-called CP71 document. DHL Paket International can also be used for intra-community deliveries. However, no export documents are generated in this case.

Export shipments may contain a maximum of 5 stock units. The following data for each stock unit is reported: Weight, customs tariff number, manufacturer country, item name, value of items and quantity.

If you are using the DHL Intraship/Versenden interface, you can manually generate the export documents via the Orders » Fulfilment menu. In order for orders to be found for the creation of export documents, they have to be successfully registered with DHL Intraship/Versenden via the Orders » Shipping centre menu. Furthermore, an invoice must have been generated for these orders.

Export documents automatically available in the shipping centre via DHL Shipping plugin

If you use the DHL Shipping plugin, export documents are automatically available in the shipping centre next to the shipping label when you register the shipping order. This function is available as of version 1.3. You can download the DHL Shipping plugin free of charge from the plentyMarketplace.

Generating export documents for DHL Intraship/Versenden:

  1. Go to Orders » Fulfilment.

  2. Expand the Generate DHL Intraship export documents submenu.

  3. Carry out the settings. Pay attention to the information given in Table 16.

  4. Click on the gear-wheel icon.
    → The export documents are generated as PDFs.

Table 16. Generating DHL export documents
Setting Explanation

Order status

Select the order status of the data that you would like to generate export documents for.

Shipped on

Select the shipping date that data should be searched for.

Limit

Select the limit for generating the documents.

Booking outgoing items via an event procedure

In order to combine the generation of export documents with the booking of outgoing items, set up an event procedure. To do so, go to System » Orders » Events. For further information, refer to the event procedures page of the manual.

Tracking URL for DHL

The currently valid, known tracking URL for DHL is:
https://nolp.dhl.de/nextt-online-public/de/search?piececode=[PaketNr].

16.4. DHL plentymarkets Import

With the polling format DHL plentymarkets Import, you can give DHL the task of carrying out a visual age check when delivering your items, such as liquids for e-cigarettes. Using this polling format, you generate a CSV file for data import to DHL. Upload the file in the DHL business customer portal in order to register shipments and receive labels. You need to configure the DHL business customer portal in order to use this service in plentymarkets. The business customer portal also includes the reference numbers that you need for setting up the tables of shipping charges in plentymarkets.

Carry out the settings described below to configure the DHL service Visual age check:

  • Carrying out settings in the DHL business customer portal

  • Creating a property

  • Carrying out the basic setting

  • Linking the property to items

  • Selecting the shipping options

  • Generating a CSV file and uploading it to DHL

Orders with different age limitations

If an order contains items with different age limitations, the highest age limitation applies to the entire order. For example, if one item has a 16+ rating and another item has an 18+ rating, the 18+ rating is used for the entire order.

16.4.1. Carrying out settings in the DHL business customer portal

Carry out the settings in the DHL business customer portal.

16.4.2. Creating a property

Go to System » Item » Properties and create a property of the type Selection. Save values for the different age restrictions. For example, create the values A16 and A18. Enter a name for the property, e.g. visual age check.

Further information can be found in the Creating properties chapter on the Managing items page of the manual.

16.4.3. Carrying out the basic setting

Go to System » Item » Settings and select the property that you have just created for the option Item property for visual age check. Save the settings.

16.4.4. Linking the property to items

Open every item that should have a visual age check and save the property.

Linking the property to items:

  1. Go to Item » Edit item » Open item » Tab: Properties.

  2. Activate the property that you have just created in the area Activate further properties.

  3. Save the settings.
    → The property is displayed in the Properties area.

  4. Select the value for the item from the drop-down list according to the age rating as created above.

  5. Save the settings.

Further information can be found in the Activating properties chapter on the Managing items page of the manual.

16.4.5. Selecting the shipping options

The service Visual age check is available in the table of shipping charges.

Select the shipping option:

  1. Go to System » Orders » Shipping » Settings.

  2. Click on the Shipping profiles tab.

  3. Open the DHL shipping profile.

  4. Click on the Table of shipping charges tab.

  5. Expand the region.

  6. In the area DHL plentymarkets Import, select the option DHL Paket from the drop-down list Product.

  7. Activate the option Visual age check under Services.

  8. Save the settings.

16.4.6. Generating a CSV file and uploading it to DHL

Now generate a CSV file via a process or in the Orders » Shipping centre » Tab: Polling menu. Save the file and upload it to the DHL business customer portal.

16.5. DHL Retoure with enclosed return labels

Use DHL Retoure with enclosed return labels to generate labels for orders that are shipped throughout Germany with DHL. Your customers receive a fully prepared return label with their delivery. If they choose to send an item back, e.g. because of a warranty or repairs, all they have to do is pack it and affix the label. The labels are created with the help of an event procedure. They can be found and printed in the shipping centre.

Proceed as follows to set up the interface to DHL RETOURE with enclosed return labels in plentymarkets.

Setting up the interface:

  1. Go to System » Orders » Shipping » Shipping service provider » DHL Retoure enclosed return labels.

  2. Carry out the settings. Pay attention to the information given in Table 17.

  3. Save the settings.

Table 17. Settings for the DHL Retoure with enclosed return labels interface
Setting Explanation

Recipient

Enter the recipient’s data.

Billing number

Enter the billing number that you received from DHL.

Customer code

Enter the customer code that you received from DHL.

Barcode number sequence

Enter the data. Always enter three digits for the street code and house number. For example, enter 010 for the house number 10.

Service

Select a service.

Set up an event procedure to automatically generate return labels.

Setting up an event procedure
  1. Go to System » Orders » Events.

  2. Click on Add event procedure.
    → The Create new event procedure window opens.

  3. Enter a name.

  4. Select the event listed in Table 18.

  5. Save the settings.

  6. Pay attention to the information given in Table 18.

  7. Place a check mark next to the option Active to activate the procedure.

  8. Save the settings.

Table 18. Event procedure for automatically generating return labels
Setting Option Selection

Event

Order generation: New order

Filter 1

Order > Order type

Order; other types as needed, e.g. warranty, repair

Filter 2

Shipping > Country of delivery

Germany

Filter 3

Order > Order warehouse (optional)

Filter 4

Order > Referrer (optional)

Procedure 1

Return > Generate DHL return label

DHL Retoure enclosed return labels

Procedure 2

Order > Change status (optional)

16.6. DHL Retoure Online

DHL Retoure Online allows you to generate return labels for orders with various countries of delivery. The labels are generated in the menu Orders » Shipping centre » Tab: Return. You can also make the label available to your customer in the My account area of your online store or automatically send an email with the label using an event procedure.

16.6.1. Setting up a warehouse

You need to have a warehouse in order to save the information about returns that you receive from DHL. There are various types of warehouses in plentymarkets. The warehouse type Repair is especially well-suited for returns. The setting Warehouse assigned for repair in the System » Stock » Warehouse » Select warehouse » Settings menu allows you to assign repair warehouses to main warehouses of the type Sales warehouse. When a return label is generated later, the corresponding sales or repair warehouse is used depending on which warehouse matches the order.

If you have not yet created a warehouse, create a warehouse or a sales and repair warehouse in the System » Stock » Warehouse menu. How to create a warehouse is described on the Setting up a warehouse page of the manual.

Available warehouse types for DHL Retoure Online

Only sales and repair warehouses can be used for DHL Retoure Online.

16.6.2. Setting up the interface

How you set up shipping service providers and shipping profiles and which additional settings you have to carry out and may carry out, is described in the chapters from Setting up countries of delivery through Retrieving the API log. The settings described there are the basic requirements in order to carry out the settings that are specific for each shipping service provider. Therefore, first carry out the settings in the chapters mentioned above. Afterwards, continue with this chapter.

Proceed as follows to set up the interface to DHL Retoure Online in plentymarkets.

Setting up the interface:

  1. Go to System » Orders » Shipping » Shipping service provider » DHL Retoure Online.

  2. Carry out the settings. Pay attention to the information given in Table 19.

  3. Save the settings.

Table 19. Settings for the DHL Retoure Online interface
Setting Explanation

Portal ID, User name, Password

Enter the data that you received from DHL.

Validity of assigned labels

Select the validity duration of the unassigned labels from the drop-down list.
Assigned labels are those that have already been assigned to a return. Once the selected time period has ended, the labels are no longer available for download.

Validity of unassigned labels

Select the validity duration of the unassigned labels from the drop-down list. Once the selected time period has ended, the labels are no longer available for download.

Recipient of return

Expand the warehouse. Enter the country-specific settings as received from DHL. If you do not enter any information for a repair warehouse and you assign the repair warehouse to a sales warehouse, the settings for the sales warehouse are used by default.
In other words, it is not absolutely necessary to enter information about the sales warehouse. Doing so is simply a safety precaution. The recipient of return matches the order warehouse. Only warehouses of the types Sales and Repair are available.

16.6.3. Allowing customers to create returns

Now determine whether your customers should be allowed to create returns within their own account.

Allowing customers to create returns:

  1. Go to System » Client » Select client » My account » Settings.

  2. Select one of the options from the Return drop-down list. Pay attention to the information given in Table 20.

  3. Save the settings.

Table 20. Allowing creation of returns in the System » Client » Select client » My account » Settings
Setting Explanation

Return

activated = Customers can create returns. However, labels are not provided. You need to decide how you want to proceed when customers return items. For example, you can send customers the label via email.
If you allow customers to create returns themselves, they are able to choose the reason for return in their My account area.
DHL Retoure Online = Customers can create returns and download and print the DHL return label afterwards.
deactivated = Customers cannot create returns. If you select this option, you need to decide how your company deals with returns. For example, you may require customers to call or send an email if they want to return an item.

Sending customers the return label via email

You can automatically send the return label to your customers. To do so, set up an event procedure and select the event Return label saved. Furthermore, you have to set up an email template in the System » Client » Select client » Email » Templates menu and select the option Return from the drop-down list PDF attachment.

16.7. DHL Supply Chain

How you set up shipping service providers and shipping profiles and which additional settings you have to carry out and may carry out, is described in the chapters from Setting up countries of delivery through Retrieving the API log. The settings described there are the basic requirements in order to carry out the settings that are specific for each shipping service provider. Therefore, first carry out the settings in the chapters mentioned above. Afterwards, continue with this chapter.

Proceed as follows to set up the interface to DHL Supply Chain in plentymarkets.

Setting up the interface:

  1. Go to System » Orders » Shipping » Shipping service provider » DHL Supply Chain.

  2. Carry out the settings. Pay attention to the information given in Table 21.

  3. Save the settings.

Table 21. Settings for the DHL Supply Chain interface
Setting Explanation

Sender ID, FTP host, FTP user, FTP password

Enter the data that you received from DHL.

Service

Select the service from the drop-down list.

Now carry out the shipping service provider-specific settings for the shipping services in the table of shipping charges. These services are only visible in the table of shipping charges after you saved the settings in the shipping profile.

Setting shipping service provider-specific services:

  1. Go to System » Orders » Shipping » Settings » Tab: Shipping profiles.

  2. Open the shipping service provider.

  3. Click on the Table of shipping charges tab.

  4. Expand the region.

  5. In the area DHL Supply Chain, select the option One-person handling or Two-person handling from the drop-down list in the line DHL product.

  6. Save the settings.

16.8. DHL UK

How you set up shipping service providers and shipping profiles and which additional settings you have to carry out and may carry out, is described in the chapters from Setting up countries of delivery through Retrieving the API log. The settings described there are the basic requirements in order to carry out the settings that are specific for each shipping service provider. Therefore, first carry out the settings in the chapters mentioned above. Afterwards, continue with this chapter.

Proceed as follows to set up the interface to DHL UK in plentymarkets.

Setting up the interface:

  1. Go to System » Orders » Shipping » Shipping service provider » DHL UK.

  2. Carry out the settings. Pay attention to the information given in Table 22.

  3. Save the settings.

Table 22. Settings for the DHL UK interface
Setting Explanation

Master data

Site ID

Enter the data that you received from DHL.

Password

Enter the password that you received from DHL.

Shipper accounts

Billing information

Enter the billing information.

Shipper address

Enter the shipper address.

Adding shipper accounts

After you entered and saved the data in the areas Billing information and Shipper address in the System » Orders » Shipping » Shipping service provider » DHL UK menu, a new tab is added in the Shipper accounts area. This tab is named according to the shipper account number that you entered in the Billing information area. You may add as many shipper accounts as you like. This is done via the tab New.

Now carry out the shipping service provider-specific settings for the shipping services in the table of shipping charges. These services are only visible in the table of shipping charges after you saved the settings in the shipping profile.

Setting shipping service provider-specific services:

  1. Go to System » Orders » Shipping » Settings » Tab: Shipping profiles.

  2. Open the shipping service provider.

  3. Click on the Table of shipping charges tab.

  4. Expand the region.

  5. Carry out the settings in the DHL UK area. Pay attention to the information given in Table 23.

  6. Save the settings.

Table 23. DHL UK shipping services in the Table of shipping charges tab
Setting Explanation

Shipper account number

Select the shipper account number from the drop-down list.

Terms of trade

Select the terms of trade from the drop-down list.

16.9. DPD Cloud Webservice

How you set up shipping service providers and shipping profiles and which additional settings you have to carry out and may carry out, is described in the chapters from Setting up countries of delivery through Retrieving the API log. The settings described there are the basic requirements in order to carry out the settings that are specific for each shipping service provider. Therefore, first carry out the settings in the chapters mentioned above. Afterwards, continue with this chapter.

Automatic assignment of the registration date to the next business day

If the day the order is registered is not a valid business day for DPD, the next business day is automatically selected.
If you register the order via the shipping centre in the Orders » Shipping centre » Tab: Register menu, no date must be selected under Shipped on. Otherwise, the order cannot be assigned automatically to the next business day.

Proceed as follows to set up the interface to DPD Cloud Webservice in plentymarkets.

Setting up the interface:

  1. Go to System » Orders » Shipping » Shipping service provider » DPD Cloud Webservice.

  2. Carry out the settings. Pay attention to the information given in Table 24.

  3. Save the settings.

Table 24. Settings for the DPD Cloud Webservice interface
Setting Explanation

User ID

Enter the user ID as received from DPD.

User token

Enter the user token received from DPD.

Additional address information on label

Select whether the additional address information that was entered in the delivery address is displayed on the DPD shipping label. DPD limits the character length to 35.
Add behind name = The additional address information is displayed behind the name.
Display in reference 1 = The additional address information is displayed under Reference 1.
Do not add = No additional address information is displayed.

Do not print email address on label

Activate the option if the email address should not be printed on the DPD shipping label.

Now carry out the shipping service provider-specific settings for the shipping services in the table of shipping charges. These services are only visible in the table of shipping charges after you saved the settings in the shipping profile.

Setting shipping service provider-specific services:

  1. Go to System » Orders » Shipping » Settings » Tab: Shipping profiles.

  2. Open the shipping service provider.

  3. Click on the Table of shipping charges tab.

  4. Expand the region.

  5. In the DPD Cloud Webservice area, select a service from the drop-down list in the line Shipping service.

  6. Save the settings.

Pay attention to the information about the shipments that you later register for DPD Cloud Webservice via the shipping centre. Go to Data » API log » Tab: Shipping centre API log to view this information. For further information about API log entries for DPD Cloud Webservice, refer to the API log page of the manual.

Tracking URL for DPD

The currently valid, known tracking URL for DPD is:
https://tracking.dpd.de/parcelstatus?query=[PaketNr]&locale=de_DE.

16.10. DPD DELISprint

Before setting up the interface to DPD DELISprint in plentymarkets, register with DPD. DPD customers can use the DPD DELISprint program to easily create DPD parcel labels.

How you set up shipping service providers and shipping profiles and which additional settings you have to carry out and may carry out, is described in the chapters from Setting up countries of delivery through Retrieving the API log. The settings described there are the basic requirements in order to carry out the settings that are specific for each shipping service provider. Therefore, first carry out the settings in the chapters mentioned above. Afterwards, continue with this chapter.

Proceed as follows to set up the interface to DPD DELISprint in plentymarkets.

Setting up the interface:

  1. Go to System » Orders » Shipping » Shipping service provider » DPD DELISprint.

  2. Carry out the settings. Pay attention to the information given in Table 25.

  3. Save the settings.

Table 25. Settings for the DPD DELISprint interface
Setting Explanation

Shipping method

Select the shipping method from the drop-down list.
NP - normal package = CLASSIC shipping of normal packages
SP - small package = CLASSIC shipping of small packages
NCP - B2C Standard parcel = commercial shipping of normal packages
SCP - B2C Small parcel = commercial shipping of small packages

Flex/Predict active

Activate to register the notification service Predict (formerly FlexDelivery) with DPD. This service is subject to additional charges. If this option is chosen, the CSV file exported from plentymarkets contains the additional information PRO.

Payment method cash on delivery

The cash on delivery service is automatically selected for orders that use the payment method Cash on delivery and are shipped with DPD. No further settings are required.

16.11. EasyPAK

How you set up shipping service providers and shipping profiles and which additional settings you have to carry out and may carry out, is described in the chapters from Setting up countries of delivery through Retrieving the API log. The settings described there are the basic requirements in order to carry out the settings that are specific for each shipping service provider. Therefore, first carry out the settings in the chapters mentioned above. Afterwards, continue with this chapter.

Proceed as follows to set up the interface to EasyPAK in plentymarkets.

Setting up the interface:

  1. Go to System » Orders » Shipping » Shipping service provider » EasyPAK.

  2. Carry out the settings. Pay attention to the information given in Table 26.

  3. Save the settings.

Table 26. Settings for the EasyPAK interface
Setting Explanation

Sender reference No., Client reference No., IBAN

Enter the data that you received from EasyPAK.
If you use the payment method cash on delivery, it is mandatory to enter the IBAN.

Now carry out the shipping service provider-specific settings for the shipping services in the table of shipping charges. These services are only visible in the table of shipping charges after you saved the settings in the shipping profile.

Setting shipping service provider-specific services:

  1. Go to System » Orders » Shipping » Settings » Tab: Shipping profiles.

  2. Open the shipping service provider.

  3. Click on the Table of shipping charges tab.

  4. Expand the region.

  5. Carry out the settings in the PAT Easypak area. Pay attention to the information given in Table 27.

  6. Save the settings.

Table 27. EasyPAK shipping services in the Table of shipping charges tab
Setting Explanation

Type of contract

Select the type of contract.

Products

Select the product.

Additional services

Select one or more additional services.

16.12. GLS Germany

How you set up shipping service providers and shipping profiles and which additional settings you have to carry out and may carry out, is described in the chapters from Setting up countries of delivery through Retrieving the API log. The settings described there are the basic requirements in order to carry out the settings that are specific for each shipping service provider. Therefore, first carry out the settings in the chapters mentioned above. Afterwards, continue with this chapter.

Proceed as described below to use GLS Germany in plentymarkets. Note that the data you enter in the System » Orders » Shipping » Shipping service provider » GLS Germany menu is only available in the CSV file generated in the Orders » Fulfilment » Area: List of delivery addresses menu with the data format GLS preadvise. A directly integrated interface for GLS Germany does not exist in plentymarkets.

Setting up GLS Germany:

  1. Go to System » Orders » Shipping » Shipping service provider » GLS Germany.

  2. Carry out the settings. Pay attention to the information given in Table 28.

  3. Save the settings.

Table 28. Settings for GLS Germany
Setting Explanation

International customer number,
National customer number, Point of acceptance

Enter the data that you received from GLS.
Important: The data entered here is only contained in the CSV file that is generated in the Orders » Fulfilment » Area: List of delivery addresses menu with the data format GLS preadvise.

Tracking URL for GLS

The currently valid, known tracking URL for GLS is:
http://www.gls-group.eu/276-I-PORTAL-WEB/content/GLS/DE03/DE/5004.htm?txtRefNo=[PaketNr]&txtAction=71000.

16.13. Hermes 2-Mann-Handling (two-man handling)

How you set up shipping service providers and shipping profiles and which additional settings you have to carry out and may carry out, is described in the chapters from Setting up countries of delivery through Retrieving the API log. The settings described there are the basic requirements in order to carry out the settings that are specific for each shipping service provider. Therefore, first carry out the settings in the chapters mentioned above. Afterwards, continue with this chapter.

While placing their orders, customers should be able to request that their items are assembled for them. You can offer customers such a service with Hermes 2-Mann-Handling (two-person handling). In order to use this service, create an order property. Create an order property with the options Yes and No. Depending on which property type you select, you are able to configure the options that your customers later selects in your online store.

Interface for existing customers only

The interface to Hermes 2-Mann-Handling (two-man handling) can only be used by existing customers. New customers are asked to contact HERMES Einrichtungs Service GmbH & Co.KG.

Creating the assembly service as an order property:

  1. Go to System » Item » Properties » Tab: New property.

  2. Enter a name, e.g. assembly service.

  3. Activate the option Order property.

  4. Select the option Selection for the Property type.
    → Additional options are displayed.

  5. Save the settings.
    → The property is created.

  6. Click on the Properties tab and open the property that you just created.

  7. Enter Yes into the Name field underneath the property type.

  8. Save the settings.
    → An additional name field is displayed.

  9. Enter No into this name field.

  10. Save the settings.

Now link the order property with the item.

Linking the property with the item:

  1. Go to Item » Edit item.

  2. Open the item.

  3. Click on the Properties tab.

  4. Activate the property that you have just created.

  5. Save the settings.

Customers who place this item in the shopping cart are able to select the option Yes or No from a drop-down list.

Assembly service only available when shipping with Hermes

The order property is linked to the item and not to the shipping service provider. If more than one shipping method is saved for the item or if other shipping service providers besides Hermes are saved for the item, you should insert a note into the online store, which tells customers that the assembly service is only for Hermes shipments.

Proceed as follows to set up the interface to Hermes (two-man handling) in plentymarkets.

Setting up the interface:

  1. Go to System » Orders » Shipping » Shipping service provider » Hermes 2-Mann-Handling (two-man handling).

  2. Carry out the settings. Pay attention to the information given in Table 29.

  3. Save the settings.

Table 29. Settings for the Hermes two-man handling interface
Setting Explanation

Client No., FTP host, FTP user, FTP password

Enter the data that you received from Hermes.

Assembly service

Select the assembly service from the drop-down list. This option is only visible if you created the order property and linked it with the item.

Now carry out the shipping service provider-specific settings for the shipping services in the table of shipping charges. These services are only visible in the table of shipping charges after you saved the settings in the shipping profile.

Setting shipping service provider-specific services:

  1. Go to System » Orders » Shipping » Settings » Tab: Shipping profiles.

  2. Open the shipping service provider.

  3. Click on the Table of shipping charges tab.

  4. Expand the region.

  5. Carry out the settings in the Hermes (two-man handling) area. Pay attention to the information given in Table 30.

  6. Save the settings.

Table 30. Hermes (two-man handling) shipping services in the Table of shipping charges tab
Setting Explanation

Delivery type

Select Standard service or 48 hour service.
It is useful to divide your shipping profiles into these two categories because shipping service providers typically tier their own prices based on these categories as well. This allows you to pass on the costs to your customers.

Tracking URL for Hermes

The currently valid, known tracking URL for Hermes is:
http://myhermes.de/wps/portal/PRIPS_DEU/SISYR?auftragsNummer=[PaketNr].

16.14. Hermes ProfiPaketService (professional parcel service)

How you set up shipping service providers and shipping profiles and which additional settings you have to carry out and may carry out, is described in the chapters from Setting up countries of delivery through Retrieving the API log. The settings described there are the basic requirements in order to carry out the settings that are specific for each shipping service provider. Therefore, first carry out the settings in the chapters mentioned above. Afterwards, continue with this chapter.

Proceed as follows to set up the interface to Hermes (ProfiPaketService) in plentymarkets.

Setting up the interface:

  1. Go to System » Orders » Shipping » Shipping service provider » Hermes ProfiPaketService (professional parcel service).

  2. Carry out the settings. Pay attention to the information given in Table 31.

  3. Save the settings.

Table 31. Settings for the Hermes (ProfiPaketService) interface
Setting Explanation

Master data

Access data

Enter the internal name, login name and password that you received from Hermes.

Invoice on graduated price

Confirm the Hermes terms and conditions and the notice about the limitation placed on the value of a package by placing the check marks.
Activate both options. The Hermes service is not available for you without this confirmation. Click on the link to see the terms and conditions.

Available products

Internal name, Package class, Max. package weight, Net price, Countries of delivery

The data received from Hermes via the interface is displayed here.

Tracking URL for Hermes

The currently valid, known tracking URL for Hermes is:
http://myhermes.de/wps/portal/PRIPS_DEU/SISYR?auftragsNummer=[PaketNr].

16.15. MyDPD Business / iloxx

The shipping service provider iloxx is now part of DPD and operates under the name DPD iloxx eService GmbH. However, this change does not affect existing iloxx interfaces in plentymarkets. The new interface is now called MyDPD Business / iloxx.

How you set up shipping service providers and shipping profiles and which additional settings you have to carry out and may carry out, is described in the chapters from Setting up countries of delivery through Retrieving the API log. The settings described there are the basic requirements in order to carry out the settings that are specific for each shipping service provider. Therefore, first carry out the settings in the chapters mentioned above. Afterwards, continue with this chapter.

Proceed as follows to set up the interface to MyDPD Business / iloxx in plentymarkets.

Setting up the interface:

  1. Go to System » Orders » Shipping » Shipping service provider » MyDPD Business / iloxx.

  2. Enter the User ID and User token that you received from MyDPD Business / iloxx.

  3. Save the settings.

Now carry out the shipping service provider-specific settings for the shipping services in the table of shipping charges. These services are only visible in the table of shipping charges after you saved the settings in the shipping profile.

Setting shipping service provider-specific services:

  1. Go to System » Orders » Shipping » Settings » Tab: Shipping profiles.

  2. Open the shipping service provider.

  3. Click on the Table of shipping charges tab.

  4. Expand the region.

  5. In the MyDPD Business/iloxx area, select a service from the drop-down list in the line Shipping service.

  6. Save the settings.

Printing shipping labels

You are able to print the shipping label once the order has reached status [5] Cleared for shipping. This is done in the shipping centre within the Label tab. Shipping labels are generated in DIN A-6 format.

Tracking URL for DPD

The currently valid, known tracking URL for DPD is:
https://tracking.dpd.de/parcelstatus?query=[PaketNr]&locale=de_DE.

16.16. NetDespatch

How you set up shipping service providers and shipping profiles and which additional settings you have to carry out and may carry out, is described in the chapters from Setting up countries of delivery through Retrieving the API log. The settings described there are the basic requirements in order to carry out the settings that are specific for each shipping service provider. Therefore, first carry out the settings in the chapters mentioned above. Afterwards, continue with this chapter.

Proceed as follows to set up Royal Mail and UK Mail via the integrated NetDespatch interface in your plentymarkets system.

16.16.1. Royal Mail

Proceed as follows to set up the interface to Royal Mail via the integrated NetDespatch interface in your plentymarkets system.

Setting up the interface:

  1. Go to System » Orders » Shipping » Shipping service provider » NetDespatch.

  2. Expand the Royal Mail settings area.

  3. Carry out the settings. Pay attention to the information given in Table 32.

  4. Save the settings.

Table 32. Settings for the NetDespatch (Royal Mail) interface
Setting Explanation

Domestic

Interface active

Place a check mark to activate the interface.

Mode

Select Trial version or Productive system.

User name

Enter the user name.

Password

Enter the password.

International

Interface active

Place a check mark to activate the interface.

Mode

Select Trial version or Productive system.

User name

Enter the user name.

Password

Enter the password.

Royal Mail account ID

Account ID

Enter the account ID.

Now carry out the shipping service provider-specific settings for the shipping services in the table of shipping charges. These services are only visible in the table of shipping charges after you saved the settings in the shipping profile.

Setting shipping service provider-specific services:

  1. Go to System » Orders » Shipping » Settings » Tab: Shipping profiles.

  2. Open the shipping service provider.

  3. Click on the Table of shipping charges tab.

  4. Expand the region.

  5. Carry out the settings in the NetDespatch area. Pay attention to the information given in Table 33.

  6. Save the settings.

Table 33. NetDespatch (Royal Mail) shipping services in the Table of shipping charges tab
Setting Explanation

Shipping service provider

Select Royal Mail from the drop-down list.

Shipping area

Select Royal Mail International or Royal Mail Domestic from the drop-down list.

Product group

Select the product group from the drop-down list.

Shipping service

Select the shipping service from the drop-down list. Depending on the selected shipping service, the corresponding code under Service code is displayed automatically in the next line.

Service code

Depending on the shipping service selected in the previous line, the service code is displayed here.

Non-delivery instruction

Select the option from the drop-down list. The drop-down list is only displayed when you selected the setting Royal Mail International under Shipping area. The selected option determines how to proceed when the package cannot be delivered. In case of CN23 forms, selecting an option is mandatory.

16.16.2. UK Mail

Proceed as follows to set up the interface to UK Mail via the integrated NetDespatch interface in your plentymarkets system.

Setting up the interface:

  1. Go to System » Orders » Shipping » Shipping service provider » NetDespatch.

  2. Expand the area UK Mail settings.

  3. Carry out the settings. Pay attention to the information given in Table 34.

  4. Save the settings.

Table 34. Settings for the NetDespatch (UK Mail) interface
Setting Explanation

Domestic

Interface active

Place a check mark to activate the interface.

Mode

Select Trial version or Productive system.

User name

Enter the user name.

Password

Enter the password.

UK Mail account ID

Account ID

Enter the account ID.

Now carry out the shipping service provider-specific settings for the shipping services in the table of shipping charges. These services are only visible in the table of shipping charges after you saved the settings in the shipping profile.

Setting shipping service provider-specific services:

  1. Go to System » Orders » Shipping » Settings » Tab: Shipping profiles.

  2. Open the shipping service provider.

  3. Click on the Table of shipping charges tab.

  4. Expand the region.

  5. Carry out the settings in the NetDespatch area. Pay attention to the information given in Table 35.

  6. Save the settings.

Table 35. NetDespatch (UK Mail) shipping services in the Table of shipping charges tab
Setting Explanation

Shipping service provider

Select UK Mail from the drop-down list.

Shipping area

Select Domestic from the drop-down list.

Product group

Select the product group from the drop-down list.

Shipping service

Select the shipping service from the drop-down list. Depending on the selected shipping service, the corresponding code under Service code is displayed automatically in the next line.

Service code

Depending on the shipping service selected in the previous line, the service code is displayed here.

Non-delivery instruction

This option is only relevant in case of international shipments and is therefore not available for UK Mail.

16.17. Parcelforce Worldwide

How you set up shipping service providers and shipping profiles and which additional settings you have to carry out and may carry out, is described in the chapters from Setting up countries of delivery through Retrieving the API log. The settings described there are the basic requirements in order to carry out the settings that are specific for each shipping service provider. Therefore, first carry out the settings in the chapters mentioned above. Afterwards, continue with this chapter.

Proceed as follows to set up the interface to Parcelforce Worldwide in plentymarkets.

Setting up the interface:

  1. Go to System » Orders » Shipping » Shipping service provider » Parcelforce Worldwide.

  2. Enter the contract number.

  3. Save the settings.

Now carry out the shipping service provider-specific settings for the shipping services in the table of shipping charges. These services are only visible in the table of shipping charges after you saved the settings in the shipping profile.

Setting shipping service provider-specific services:

  1. Go to System » Orders » Shipping » Settings » Tab: Shipping profiles.

  2. Open the shipping service provider.

  3. Click on the Table of shipping charges tab.

  4. Expand the region.

  5. Carry out the settings in the Parcelforce Worldwide area. Pay attention to the information given in Table 36.

  6. Save the settings.

Table 36. Parcelforce Worldwide shipping services in the Table of shipping charges tab
Setting Explanation

Service

Select the service from the drop-down list.

Additional service

Select the additional service from the drop-down list. Currently, the option Saturday delivery is available.

Enhanced compensation

Select the option from the drop-down list.

16.18. PARCEL.ONE

How you set up shipping service providers and shipping profiles and which additional settings you have to carry out and may carry out, is described in the chapters from Setting up countries of delivery through Retrieving the API log. The settings described there are the basic requirements in order to carry out the settings that are specific for each shipping service provider. Therefore, first carry out the settings in the chapters mentioned above. Afterwards, continue with this chapter.

Proceed as described below to set up the interface to PARCEL.ONE in plentymarkets.

Setting up the interface:

  1. Go to System » Orders » Shipping » Shipping service provider » PARCEL.ONE.

  2. Enter the user and password that you received from PARCEL.ONE.

  3. Save the settings.

Now carry out the shipping service provider-specific settings for the shipping services in the table of shipping charges. These services are only visible in the table of shipping charges after you saved the settings in the shipping profile.

Setting shipping service provider-specific services:

  1. Go to System » Orders » Shipping » Settings » Tab: Shipping profiles.

  2. Open the shipping service provider.

  3. Click on the Table of shipping charges tab.

  4. Expand the region.

  5. Carry out the settings in the PARCEL.ONE area. Pay attention to the information given in Table 37.

  6. Save the settings.

Table 37. PARCEL.ONE shipping services in the Table of shipping charges tab
Setting Explanation

Profile

Select the profile from the drop-down list.

Sender

Select the sender from the drop-down list.

Shipping service provider

Select the shipping service provider from the drop-down list.

Product

Select the product from the drop-down list.

Services

Select one service or the option ALL.

16.19. Swiss Post

Before setting up the interface to Swiss Post in plentymarkets, register with Swiss Post.

How you set up shipping service providers and shipping profiles and which additional settings you have to carry out and may carry out, is described in the chapters from Setting up countries of delivery through Retrieving the API log. The settings described there are the basic requirements in order to carry out the settings that are specific for each shipping service provider. Therefore, first carry out the settings in the chapters mentioned above. Afterwards, continue with this chapter.

Set up a technical user for Swiss Post. You need the web service barcode to do so. Request this web service from the Swiss Post as it is not available by default. This web service is free of charge. The web service becomes available after a few days and you can set up the technical user.

Proceed as follows to set up the interface to Swiss Post in plentymarkets.

Setting up the interface:

  1. Go to System » Orders » Shipping » Shipping service provider » Swiss Post.

  2. Carry out the settings. Pay attention to the information given in Table 38.

  3. Save the settings.

Table 38. Settings for the Swiss Post interface
Setting Explanation

Swiss Post user, Swiss Post password, Franking license No.

Enter the data that you received from Swiss Post.

Cash on delivery amount

Select Starting with the first shipping package or Split into different shipping packages.

Use new web service endpoint

Select YES. Our interface has been adapted to reflect modifications made by Swiss Post. All customers receive new access data. Enter the access data here. Please contact Swiss Post in case of problems with the new configuration.

Now carry out the shipping service provider-specific settings for the shipping services in the table of shipping charges. These services are only visible in the table of shipping charges after you saved the settings in the shipping profile.

Setting shipping service provider-specific services:

  1. Go to System » Orders » Shipping » Settings » Tab: Shipping profiles.

  2. Open the shipping service provider.

  3. Click on the Table of shipping charges tab.

  4. Expand the region.

  5. Carry out the settings. Pay attention to the information given in Table 39.

  6. Save the settings.

Table 39. Swiss Post shipping services in the Table of shipping charges tab
Setting Explanation

Service group

Select the service group from the drop-down list in the Swiss Post area. Depending on which service group is selected, further settings are displayed.
Important: You are not able to select a service group until you have set up the technical user.

Validation

Click on Execute. The selected values are validated by Swiss Post.

16.20. UPS

How you set up shipping service providers and shipping profiles and which additional settings you have to carry out and may carry out, is described in the chapters from Setting up countries of delivery through Retrieving the API log. The settings described there are the basic requirements in order to carry out the settings that are specific for each shipping service provider. Therefore, first carry out the settings in the chapters mentioned above. Afterwards, continue with this chapter.

Proceed as described below to set up the interface to UPS in plentymarkets.

Setting up the interface:

  1. Go to System » Orders » Shipping » Shipping service provider » UPS.

  2. Carry out the settings. Pay attention to the information given in Table 40.

  3. Save the settings.

Table 40. Settings for the UPS interface
Setting Explanation

UPS user, UPS password, UPS customer number, Access key

Enter the data that you received from UPS.

Login

Select how shipping orders with multiple packages should be registered with UPS.
Register all together = All packages are registered together and reach the recipient at the same time.
Important: The setting Register all together is mandatory for cash on delivery orders with multiple packages.
Register separately = Every shipping package is registered as a separate shipping order. The recipient may receive the packages at different times.

Payment method cash on delivery

Only checks are allowed for cash on delivery shipping carried out by UPS. If you do not want to allow checks to be used, deactivate the payment method cash on delivery within the UPS shipping profile. Cash on delivery shipments are not registered with UPS.

Include the recipient’s telephone number for international packages

Include the recipient’s telephone number on all packages that are being shipped to other countries.

Now carry out the shipping service provider-specific settings for the shipping services in the table of shipping charges. These services are only visible in the table of shipping charges after you saved the settings in the shipping profile.

Setting shipping service provider-specific services:

  1. Go to System » Orders » Shipping » Settings » Tab: Shipping profiles.

  2. Open the shipping service provider.

  3. Click on the Table of shipping charges tab.

  4. Expand the region.

  5. Carry out the settings in the UPS Service area. Pay attention to the information given in Table 41.

  6. Save the settings.

Table 41. UPS shipping services in the Table of shipping charges tab
Setting Explanation

Api Service

Select the shipping method from the drop-down list.

alternative telephone number

Enter an alternative telephone number.

Tracking URL for UPS

The currently valid, known tracking URL for UPS is:
http://wwwapps.ups.com/WebTracking/track?track=yes&trackNums=[PaketNr]&loc=de_de.

17. Setting up an DHL Packstation

DHL runs a network of Packstations that are accessible any time of the day. Customers can choose to activate or enter a DHL Packstation or DHL post office as the delivery address. Carry out the settings for the DHL Packstation in the System » Client » Select client » Order process » DHL Packstation menu.

A Packstation can only be entered as the delivery address.

Setting up a DHL Packstation:

  1. Go to System » Client » Select client » Order process » DHL Packstation.

  2. Carry out the settings. Pay attention to the information given in Table 42.

  3. Save the settings.

Table 42. Options for DHL Packstations
Setting Explanation

Permit Packstation as the delivery address

Select whether entering a Packstation in a delivery address in your online store should generally be allowed or not. If this option is set to YES, which means it is activated, the DHL Postfinder is also available for your online store. The Postfinder makes it possible for your customers to search for Packstations and post offices in the delivery address forms.
For further information about configuring the Postfinder, refer to the Setting up the DHL Postfinder chapter.

Maximum order value for Packstation

Enter the maximum order value that is permitted. If the maximum order value is exceeded, the online store visitor receives an error message when trying to place an order.
Important: The default entry 0.00 stands for no limitation.

Packstation validation

Select whether DHL Packstations should be validated (active) or not (inactive). The data synchronisation that is carried out during the validation offers even more security and fraud protection. The customer’s address data (invoice address and email address) are compared with the PostNummer. An error message is displayed if the PostNummer does not match the customer or if the customer has been blocked.

Ask for PostNummer in address data

In the online store, customers can also enter their PostNummer for the DHL service Postfinder. Select whether customers should be asked to enter their PostNummer during the order process.
The texts that are displayed in the order process are saved in the Customer registration, Invoice address and Delivery address submenus of the CMS » Web design » Order process » Checkout menu.

Invoice address

A valid invoice address has to be saved for the customer. The Packstation data is compared to the invoice address data.
This way only Packstations that the person in the invoice address is registered for can be entered as delivery address.
Exception: This does not apply to the order processing: You can save delivery addresses here. These addresses are not validated.

Once you set the option Permit Packstation as the delivery address to YES, both the customer and seller can enter a Packstation as the delivery address. The customer can select a Packstation in the online store and the seller can select a Packstation in the admin area.

Entering the Packstation as the delivery address:

  1. Go to Customers » Edit customers.

  2. Open the customer whose delivery address you want to replace by a Packstation.

  3. Click on the Delivery addresses tab.

  4. Click on Edit delivery address.

  5. Click on DHL Packstation.

  6. Enter the PostNummer, Packstation, Postcode and town of the Packstation.

  7. Save the settings.

18. Setting up the DHL Postfinder

This feature shows your customer a list of post offices and Packstations nearby. The list is displayed when your customer enters their postcode in the My account area or during the checkout process. Your customers are able to use the address of a post office or Packstation directly in the delivery address.

In order to use DHL Postfinder, you must carry out settings in multiple menus. These settings are summarised on the DHL Postfinder page of the manual.

19. Overview of fulfilment service providers

In plentymarkets, sellers can entrust their logistics processes to external service providers who manage all or part of the stock and report the status back to your plentymarkets system. These service providers also ship the item to your customers. In plentymarkets you can also organise the storage of items in your own warehouses and the shipping via different service providers.

Table 43 lists all of the fulfilment service providers available in plentymarkets. Click on the service provider in the table to jump to the sub-chapter where the specific settings of the fulfilment service provider are described.

Table 43. Overview of fulfilment service providers
Setting Explanation

DHL Fulfillment

For sellers within Germany. Shipping: international.

IDS Logistik

For sellers within Germany. Shipping: international.

iLOPACK

For sellers within Germany. Shipping: international.

Fulfillment by Amazon

For sellers within Germany. Shipping: international.

19.1. DHL Fulfillment

Set up DHL Fulfillment in your plentymarkets system. Proceed as described below.

Klarna orders are not transferred to DHL Fulfillment

Currently, it is not possible to transfer orders that are paid with Klarna to DHL Fulfillment. Only orders with a valid invoice can be transferred to DHL Fulfillment. However, Klarna only transmits the invoice to plentymarkets after outgoing items are booked.

Registering the shipment with DHL Fulfillment takes place automatically via the interface. The Data » API log menu contains information about shipments that were registered with DHL Fulfillment. For further information about API log entries for DHL Fulfillment, refer to the API log page of the manual.

19.1.1. Creating a warehouse

First, go to System » Stock » Warehouse and create warehouses for the items processed by DHL Fulfillment. Enter the same name for all warehouses, e.g. DHL Fulfillment. Select these warehouses as the main warehouses for items that are processed by DHL Fulfillment. To do so, go to Item » Edit item, open the item and select the main warehouse in the Shipping area. For further information about creating warehouses, refer to the Setting up a warehouse page of the manual.

The following warehouse types can be used for configuring DHL Fulfillment:

  • Sales

  • Storage

  • Repair

  • Other

In order for the DHL Fulfillment interface to work correctly, you need at least one warehouse of the type Sales with DHL Fulfillment as the logistics type. You can create up to 4 warehouses. DHL assigns the warehouses according to the stock types that they use. For example, DHL assigns stock of the stock type Prime Selection to the Sales warehouse. These items are meant to be sold directly. Items with the stock type Second Quality are not meant to be sold and need a separate warehouse, e.g. the Storage warehouse. If these items were checked and are able to be sold, they are assigned to the stock type Prime Selection and moved to the Sales warehouse.

Warehouse assignment by DHL

DHL assigns stock to the warehouses that you created for DHL Fulfillment. Do not change any of the stocks that are intended for DHL Fulfillment.

DHL Fulfillment uses the following stock types:

  • Prime Selection: First choice, intended for sale, assigned to sales warehouse

  • Second Quality: Second choice, not intended for sale, assigned to storage warehouse

  • Damaged: Damaged items, not intended for sale, assigned to repair warehouse

  • Blocked and Clearing: Blocked items and items that need to be checked, not for sale, assigned to an extra warehouse (warehouse type: Other).

Damaged items can be returns but also items that were damaged while being moved within the warehouse or that were already damaged when they were delivered.

If you create reorders for your items in the Stock » Reorder management » Reorders menu, make sure that the reorder is in Status[2] Confirmed. Only if the reorder is in this status can it be transmitted to DHL Fulfillment. For further information about reorders, refer to the Managing reorders page of the manual.

Please note that your plentymarkets system is only able to adapt changes to stock if the item data has been transmitted to DHL Fulfillment via plentymarkets. It is important that DHL Fulfillment has confirmed the items in order that these items can be taken into account.

19.1.2. Setting up order statuses

Go to System » Orders » Order status and set up two order statuses for the orders transferred to DHL Fulfillment. Below are two examples:

  • [6.5] Currently being shipped by fulfilment service provider
    → For correctly registered orders

  • [5.6] Error with fulfilment service provider
    → For orders which could not be processed by DHL Fulfillment because of incorrect order details. Example: Item master data was not yet transferred to DHL Fulfillment.

Orders in status 5.x

An order is automatically transferred to DHL Fulfillment if the order is in status 5.x and an invoice was created for the order. The transfer interval is about every 15 minutes. The only exception is the order status that is used for the option Order status in case of error. Orders are not transferred to DHL Fulfillment if they are in this status.

The Data » API log menu contains information about shipments that were registered with DHL Fulfillment. For further information about API log entries for DHL Fulfillment, refer to the API log page of the manual.

If you want to create a specific workflow for processing DHL Fulfillment orders, you should also create another status, e.g. 5.4 Preparation for fulfilment service provider to separate DHL Fulfillment orders from other orders even before they are transferred to DHL.

19.1.3. Creating reasons for returns

If you want returns from DHL Fulfillment to be imported into your plentymarkets system, you need to create reasons for the returns. Go to System » Orders » Order types » Return to create reasons for returns. Afterwards, link the reasons that you created with the reasons given by DHL Fulfillment in the System » Orders » Shipping » Fulfilment service provider » DHL Fulfillment menu.

19.1.4. Setting up the interface

In the interface settings, you enter your login details, assign the order statuses and link the reasons for return.

Setting up the interface:

  1. Go to System » Orders » Shipping » Fulfilment » DHL Fulfillment.

  2. Carry out the settings. Pay attention to the information given in Table 44.

  3. Save the settings.

Table 44. Settings for the DHL Fulfillment interface
Setting Explanation

Interface active

Place a check mark to activate the interface. Do not activate the interface until you configured the warehouses as described above.

Client designation

Enter the DHL Fulfillment client designation, i.e. the customer number.

FTP access

Use the test mode before you begin using the interface productively. In order to test the interface, select the option Test mode and enter the access data as received from DHL. The login details are different for the test mode and the productive mode.
You receive the login details for the productive mode once you successfully completed the test mode. If you select the option Productive mode, the check box Delete test data is displayed. Activate if you want the test data to be deleted.

FTP login

Enter the login name for the FTP directory.

FTP password

Enter the password for the FTP directory.

Order status after notification

Select the order status that is to be used for the notification to DHL Fulfillment.
Important: The order status that was selected here has an impact on the registration of new orders to DHL Fulfillment. This means that new orders with this status are not taken into consideration upon registration.

Order status in case of error

Select the order status that is to be used for errors.

Product number format

Select which product number should be transferred to DHL Fulfillment.
SKU = (default setting) The SKU is composed of the item ID, the price ID and the variation ID.
Variation number = Select this setting if you are already using a different software to work with DHL Fulfillment and you want the stock listed in this software to be represented correctly in plentymarkets.

Product name

Select Item name;Attribute;Variation (default setting) or Variation name. This product name is transferred to DHL Fulfillment.

Expiration date, Original packaging, Fragile, Serial number

Select the properties that you created for transferring these item characteristics to DHL Fulfillment. For further information, refer to the Transferring properties chapter.

Transfer email and telephone number

Select whether the email address and the telephone number should be transferred to the shipping service provider or not or whether an alternative value should be transferred.
Note: By default, this data is not transferred to the service provider (GDPR conformity).

Alternative email

This setting is only visible if the option Transfer alternative was selected in the drop-down list Transfer email and telephone number. Enter the alternative email address that should be transferred to the service provider.

Alternative telephone number

This setting is only visible if the option Transfer alternative was selected in the drop-down list Transfer email and telephone number. Enter the alternative telephone number that should be transferred to the service provider.

Reasons for return

Link the reasons for return that you created under System » Orders » Order types » Return with the reasons given by DHL Fulfillment.

19.1.5. Transferring properties

Go to Settings » Item » Properties and create a property of the type Selection. Transfer item characteristics such as "Fragile" or "Original packaging" to DHL Fulfillment if you want items to be handled or shipped in a certain way. How to create a property is described on the Managing items page of the manual in the Managing properties chapter. The following properties can be transferred to DHL Fulfillment:

  • Expiration date: The item is stored in the DHL Fulfillment warehouse with a mandatory expiration date. When recording new incoming items, DHL Fulfillment also records an expiration date for items that have this property.

  • Original packaging: The item is shipped individually by DHL Fulfillment in its original packaging.

  • Fragile: DHL Fulfillment uses additional packaging materials while the item is boxed up.

  • Serial number: The serial number is scanned while the item is boxed up. DHL Fulfillment transmits this serial number to plentymarkets along with the shipping confirmation so that the serial number can be printed on the invoice and can be used by customers (e.g. for documentation, coupons).

Selecting the correct property type for the properties

Go to System » Item » Properties and create a property of the type with the property type None:

  • Expiration date

  • Original packaging

  • Fragile

Create the property Serial number with the property type Selection and save the following three values:

  • SN (Used for scanning an item’s serial numbers)

  • SNK (Used for scanning ranges of serial numbers per item)

  • SNK2 (Used for scanning ranges of serial numbers per order item)

For further information, refer to the Managing properties chapter on the Managing items page of the manual.

After you created the properties, activate these properties for the item within the item’s Properties tab. Finally, go to System » Orders » Shipping » Fulfilment » DHL Fulfillment and use the drop-down lists to select the properties that you created.

Before transmitting the order to DHL Fulfillment, the recipient’s address is checked with respect to a valid form and structure; i.e. plentymarkets checks for example if all mandatory fields such as the name are filled out.
If the address contains faulty HTML signs and/or invalid signs that are not accepted by the API, these signs are corrected. If, however, the address contains an error that cannot be corrected, the order is not transmitted. This prevents a disturbance within the process since DHL Fulfillment cannot retrieve invalid and/or faulty XML files from the FTP server.

19.1.6. For Germany: Sending letters

In order to send letters with DHL Fulfillment, when you are located in Germany, you have to create the shipping service provider as well as to set up the shipping profile and the table of shipping charges. Countries of delivery must be activated and regions must be created beforehand.

Afterwards select the region Germany, the shipping product for national or international shipment and activate the shipping services in the table of shipping charges. These services are only visible in the table of shipping charges after you saved the settings in the shipping profile. Make sure that the shipping profile is activated for the item.

19.1.7. For the UK: Sending nationally and internationally

In order to send your items nationally and internationally with DHL Fulfillment, when you are located in the United Kingdom, you have to create the shipping service provider as well as to set up the shipping profile and the table of shipping charges. Countries of delivery must be activated and regions must be created beforehand.

Afterwards select the region United Kingdom, the shipping product for national or international shipment and activate the shipping services in the table of shipping charges. These services are only visible in the table of shipping charges after you saved the settings in the shipping profile. Make sure that the shipping profile is activated for the item.

19.2. IDS Logistik

Before setting up the interface to IDS Logistik in plentymarkets, register with IDS Logistik.

Afterwards, create the fulfilment service provider in the System » Orders » Shipping » Settings » Tab: Shipping service provider menu. Select Miscellaneous from the Shipping service provider drop-down list. Further information can be found in the chapter Creating a shipping service provider.

Afterwards, create the shipping profile in the System » Orders » Shipping » Settings » Tab: Shipping profiles menu. Carry out the settings as described in the chapter Creating a shipping profile.

Proceed as follows to set up the interface to IDS Logistik.

Setting up the interface:

  1. Go to System » Orders » Shipping » Fulfilment » IDS Logistik.

  2. Carry out the settings. Pay attention to the information given in Table 45.

  3. Save the settings.

Table 45. Settings for the IDS Logistik interface
Setting Explanation

Depot number, standard 800

Enter the depot number that you received from IDS Logistik. Standard: 800

Sender customer number, field: SCN (four-digit)

Enter the four-digit sender customer number.

Shipment number (four-digit)

Enter the four-digit shipment number that you received from IDS Logistik.

Delivery note number

Decide whether the delivery note number should be transferred. If it should be transferred, specify which value should be used.
Select one of the following options:
Item ID
Item number
External item ID
Do not transfer
Free text fields 1 to 20]

Content

Decide whether the content should be transferred. If it should be transferred, specify which value should be used.
Options:
Item ID
Item number
External item ID
Do not transfer
Free text fields 1 to 20]

Recipient customer number, field: CN

Select the recipient’s customer number or order number.

Transferred items (maximum 99)

Enter the number of items that should be transferred (maximum 99).

Key for note 1 / 2

Decide which (if any) note should be transferred to IDS Logistik.

Order type

Select Courier collection or Delivery order.

Transfer mobile phone numbers

Decide whether the recipient’s mobile phone number should be transferred to IDS Logistik or not.

Number of digits for order No., min. 16

The order number is exported in a CSV file from the list of delivery addresses. It includes the following parameters:
- IDS specific ID (3 digits)
- Customer number specific ID (4 digits)
- plentymarkets order number (6 digits)
- Number of colli (2 digits)
- Check digit (1 digit)
Example: 800 6913 000001 00 0
16 is entered by default. This number of digits is adequate for a 6-digit order number.
If the number of digits is not sufficient, enter a higher value. If, for example, order numbers with 7 digits are used, enter 17.

19.3. iLOPACK

Before setting up the interface to iLOPACK in plentymarkets, register with iLOPACK.

Afterwards, create the fulfilment service provider in the System » Orders » Shipping » Settings » Tab: Shipping service provider menu. Select Miscellaneous from the Shipping service provider drop-down list. Further information can be found in the chapter Creating a shipping service provider.

Afterwards, create the shipping profile in the System » Orders » Shipping » Settings » Tab: Shipping profiles menu. Carry out the settings as described in the chapter Creating a shipping profile.

Proceed as follows to set up the interface to iLOPACK. Below Table 46, it is described how to set up the data transfer to iLOPACK.

Setting up the interface:

  1. Go to System » Orders » Shipping » Fulfilment » iLopack.

  2. Carry out the settings. Pay attention to the information given in Table 46.

  3. Save the settings.

Table 46. Settings for the iLOPACK interface
Setting Explanation

iLopack user ID

Enter the user ID that you received from iLopack.

Default warehouse

Select a default warehouse for orders that you ship with iLopack.

Filter by main warehouse

Activate if an item is only included if the warehouse that was selected as default warehouse is this item’s main warehouse.

Transfer email and telephone number

Select whether the email address and the telephone number should be transferred to the shipping service provider or not or whether an alternative value should be transferred.
Note: By default, this data is not transferred to the service provider (GDPR conformity).

Alternative email

Enter the alternative email address that should be transferred to the service provider.
Important: In order that the alternative value is transferred, the option Transfer alternative must be selected in the drop-down list Transfer email and telephone number.

Alternative telephone number

Enter the alternative telephone number that should be transferred to the service provider.
Important: In order that the alternative value is transferred, the option Transfer alternative must be selected in the drop-down list Transfer email and telephone number.

Setting up data transfer to iLOPACK

In the Orders » Fulfilment » ilopack data transfer menu, you set up the data transfer to the fulfilment service provider iLOPACK. During data transfer, CSV files are generated for iLOPACK. These files are automatically saved in a folder on the FTP server. iLOPACK can access this folder.

Setting up data transfer to iLOPACK:

  1. Go to Orders » Fulfilment » ilopack data transfer.

  2. Carry out the settings. Pay attention to the information given in Table 47.

  3. Click on the gear-wheel icon to generate the CSV file.

Table 47. Settings in the Orders » Fulfilment » ilopack data transfer menu
Setting Explanation

Data

Select whether Orders or Item master data should be transferred.

Client (store)

Select a client (store) or select the option ALL.

Order status

Select the order status of the data that you would like to export.

Warehouse

Select one of the warehouses or select the option ALL.

Change order status

Select the order status that you want the data to change to after the data transfer.

19.4. Fulfilment by Amazon

The abbreviation FBA stands for Fulfilment by Amazon, a service from Amazon where Amazon takes care of the entire stock management and logistics. Refer to the chapter Using the FBA service by Amazon on the Amazon page of the manual. This chapter describes which settings you need to carry out.

20. Amazon Prime

Use filters to make sure that orders with shipping conditions for Amazon Prime are separately treated in plentymarkets. Furthermore, you can create shipping labels for Amazon Prime orders via the Amazon Merchant Fulfilment API. Refer to the chapter Editing Amazon Prime orders on the Amazon page of the manual. This chapter describes which settings you need to carry out.

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