
Customer feedback
Old: CMS & online store
This manual page describes functions that pertain to the old plentymarkets online shop Callisto. For information regarding the online store template Ceres, please refer to the Setting up Ceres page. |
By using the customer feedback module in the menu Setup » Client » Settings » Feedback, you can allow your customers to evaluate and comment on items, categories or blog entries in your online store. This menu also includes a Feedback tab. This is an answer function that allows customers to evaluate and comment on the feedback that was submitted by other customers.
1. Configuring customer feedback
Use the menu Setup » Client » Settings » Feedback to specify which areas of your store customers should be allowed to give feedback in. The menu is divided into 4 tabs that represent different areas of the store.
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Item: Evaluations of items
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Category: Evaluations of categories of the type Item and Content
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Blog: Evaluations of blog entries
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Feedback: Evaluations of other customer feedback
All of the tabs include the same settings. Therefore, the configuration described below is identical for all tabs.
Activating customer feedback:
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Go to Setup » Client » Settings » Feedback.
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Open the tab that you want to configure.
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Pay attention to the explanations given in Table 1 and carry out the settings as desired.
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Save the settings.
Setting | Explanation |
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Rating active? |
Specify whether the feedback function should be available and who should be able to use it. |
Maximum rating |
Select the maximum value that can be given in the rating. |
Comments active? |
Specify whether the comment function should be available and who should be able to use it. |
Visibility of new comments |
Specify whether new comments should be visible in the online store as soon as they are received or whether they should initially be invisible. Comments are found in the menu CMS » Customer feedback. They can be made visible or invisible here. |
Show customer name |
Specify how customers' names should be displayed when they have logged in and left feedback. |
2. Example configuration in the CMS
The customer feedback function is designed in the CMS menu. For further information about configuring the function as shown in Figure 1 , refer to the Customer feedback page of the manual.

3. Sending customers a feedback reminder
It is a good idea to send customers an email and let them know that they can submit feedback. This email can automatically be sent with help of the procedure manager. Create an email template in advance and link this template to the procedure.
Pay attention to the market’s terms and conditions
Understand each market’s terms and conditions before you request feedback for your online store. Some markets only allow you to request feedback if specific requirements are met. Some markets do not permit this at all. Exclude such markets from the automatic reminder function by opening the Procedure manager and using the Referrer option. |
Tip: Manually sending an email template
You can also manually send a shipping confirmation email once you have shipped the items. Simply open the order and click on the Email tab to manually send an email. Customers will receive a link to the order overview in this email. Design the order overview so that it includes an area where customers can submit their feedback. Customers can use this link to change their feedback any time. |