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Setting up real.de in plentymarkets

real.de is one of the largest fixed price markets in Germany. You can sell items from various product categories on real.de. Real.de also processes payments for you. In other words, you are neither charged with payment costs nor do you have to worry about debt collection.

1. Registering with real.de

In order to use the real.de interface, you have to register your real.de user account as a seller account. To do so, go to the real.de website and save your VAT number in the Mein Konto (My account) area.

2. Setting up real.de in plentymarkets

Set up real.de in plentymarkets to offer items on real.de. In order to set up real.de in plentymarkets, you need your real.de interface access data. You can set up a real.de account for each online store or client (store).

Setting up the access to real.de:

  1. Go to System » Markets » real.de » Settings.

  2. Open the sub menu of the online store that you want to set up access for.

  3. Carry out the settings. Pay attention to the explanations given in Table 1.

  4. Save the settings.

Table 1. Settings for the market real.de
Setting Explanation

Active

Yes = The real.de interface is active.
No = The interface is inactive.

Client Key

Enter the client key that you received from real.de.

Secret Key

Enter the secret key that you received from real.de.

Transfer the availability of the items

Select Yes or No.
Yes = The item’s availability is transferred.
No = The item’s availability is not transferred.

Incoming payment

This setting applies to the order import. Orders are imported either as paid or not paid. Regardless of this setting, items are immediately cleared for shipping when they have sufficient stock. With the setting open, one could also set the order to paid when the actual incoming payment from real.de is received. In this way, real.de can be tested.

Comments on items

Set up free text fields for item comments here or assign this function to the Global item comment field.

Global item comment

Here you can enter a text that is displayed with every offer.

Item quantity for items that are not limited to stock

Items for which no limitation has been selected in the Stock tab of an item are offered on real.de with the quantity entered here. As soon as an item has been sold, the quantity saved here is newly transmitted for sale at the next full hour.

Price column "lowest automatic price"

Select the price column for the lowest automatic price, i.e. the lowest price which you want to offer the item for.
The lowest price of the item must be entered in the field of the selected price column. The lowest price must be released for the referrer real.de.
Important: The lowest automatic price does not go into effect for item variations which have surcharges for attributes. In this case, deactivate the lowest automatic price. If you would like to use the lowest automatic price, then create each variation as a separate item with a defined price column for the lowest automatic price.

Shipping service provider mapping

After the shipment has been confirmed, this option allows real.de to use the package number in order to send the customer an email with the correct tracking link.
Important: You have to assign each of your service providers to one of the service providers from the drop-down list.

Shipping profile mapping

By activating this option, you can link the real.de shipping groups to the plentymarkets shipping profiles. If an item has more than one shipping profile, the shipping profile with the lowest category and the highest priority is exported. The category and the priority of a shipping profile are configured within System » Orders » Shipping » Settings » Tab: Shipping profiles in the Base tab of each shipping profile.
Important: If the shipping groups are changed on real.de, you can update them by clicking on Update shipping groups.

Image position of the energy efficiency label

Enter the position. Every image that should be transferred as an energy efficiency label must have this position.

Items with flags only

All items = All items are exported.
All items with flag 1 or 2 = All items with this flag are exported.
All items without flag 1 or 2 = All items without these flags are exported.
Select one particular flag = Only items with this flag are exported.

Generate cache file (Inventory)

Select Yes or No.
Yes = Stock is saved daily in the cache.
No = Stock is not saved in the cache.
Note: We recommend using the option Yes because bigger stock changes may result in errors.

Add technical data to the item description

Select whether the technical data saved in the Texts tab of an item should be added to the item description for real.de. Yes is selected by default.

Preview all items

This option creates a preview of your items for real.de.

Item file preview

This option creates a preview of the item file.

Connecting to this market allows for the following automatic processes to take place:

  • hourly stock and price synchronisation

  • daily item export (only for items which have been changed within the last 26 hours)

  • hourly order import

  • hourly transfer of the flag Cancelled or Sent to real.de
    Sent is transferred after the outgoing items have been booked. Cancelled is transferred when the status reaches 8 or 8.x.

  • Export of surcharges for attribute values (item variations)

  • Transfer of the description text saved in the Texts tab

  • Transfer of the technical data selected in table 1

  • Image export selected in the item’s Images tab

3. Activating an order referrer

In order to link items, properties etc. with real.de you have to activate the order referrer real.de in the menu System » Orders » Order referrer.

Activating the order referrer for real.de

  1. Go to System » Orders » Order referrer.

  2. Place a check mark next to real.de.

  3. Save the settings.

4. Setting the item availability

Items have to be available for real.de. This is done in the Availability tab of an item within the Item » Edit item » Tab: Variation ID menu.

Setting the item availability for real.de:

  1. Go to Item » Edit item » Open item » Tab: Variation ID » Tab: Settings.

  2. Activate the main variation in the Availability section.

  3. Click on the Availability tab.

  4. Click in the selection field in the Markets section.
    → A list with all available markets is displayed.

  5. Place a check mark next to the option real.de.

  6. Activate the option Web API.

  7. Click on Add.
    → The market is added.

  8. Save the settings.
    → The item is available on real.de.

The availability for variations can be individually edited in the Item » Edit item » Open item » Tab: Variations » Open variation » Tab: Variation ID » Tab: Availability menu.

Further requirements for the item availability

In order for your items to be available on the market real.de, the following requirements must also be met:

  • If you are working with item variations, make sure that the limitation is set to No limitation.

  • You are required to specify an EAN or ISBN. Otherwise, the item will not be transferred to real.de.

5. Defining SKU manually

Add SKUs manually for specific referrers in the menu Item » Edit item » Open item » Tab: Variation ID » Tab: Availability if needed.

Adding SKU

  1. Go to Item » Edit item » Open item » Tab: Variation ID » Tab: Settings.

  2. Click on the Availability tab.

  3. Click on Add in the section SKU.
    → The window New SKU is displayed.

  4. Select the referrer real.de.

  5. Select the corresponding marketplace account.

  6. Enter the SKU.

  7. Click on Add.
    → The SKU is saved and displayed.

6. Defining a sales price

Proceed as described below to define a sales price for the order referrer real.de. The price is displayed on real.de.

Creating a sales price for real.de:

  1. Open the menu System » Item » Sales prices » Open sales price » Tab: Settings.

  2. Place a check mark next to the referrer real.de.

  3. Save the settings.

7. Setting the barcode

Proceed as described below to define a barcode for the order referrer real.de. This barcode is transferred to real.de for the variation.

Defining a barcode for real.de:

  1. Go to System » Item » Barcode » Open barcode.

  2. Place a check mark next to the referrer real.de.

  3. Save the settings.

Afterwards, link the barcode with the desired variations if you have not done so.

8. Linking properties

In order to use properties for the real.de market, these properties have to be linked with real.de.

Linking the property:

  1. Go to System » Item » Properties.

  2. Expand the property.

  3. Place a check mark next to the option real.de.

  4. Save the settings.

8.1. Linking plentymarkets properties with real.de attributes

It is possible to overwrite attributes with plentymarkets properties or to add real.de attributes.
Important: In order that the plentymarkets properties are assigned correctly during the real.de export, the internal name of the plentymarkets property must be the same as the column header in the real.de Product.csv file.
The real.de attributes ean, title, description, manufacturer and picture are mandatory entries for the item export. These attributes are transferred by plentymarkets by default. These attributes can only be overwritten by an attribute. Other attributes, such as "material_composition", "clothing_size" or "weight” can be added if a corresponding property is created in plentymarkets.

Mandatory entries for the item export

The real.de attributes ean, title, description, manufacturer and picture are mandatory entries for the item export.

Creating a property:

  1. Go to System » Item » Properties.

  2. Open the tab New Property.

  3. Enter the name of the real.de attribute into the Name (internal) field.
    → The entered name is displayed in the item data record when linking properties.

  4. Enter a name in the Webshop field.
    → This name is used in the item overview of the online store.

  5. Select the Property type.

  6. Place a check mark next to the option real.de.

  7. Save the settings.

For further information about linking properties with real.de, refer to the Best Practice page Linking properties to attributes.

9. Linking categories

Link your online store categories to the real.de categories in order to display your items in these categories. Further items from the linked category are assigned automatically.

Linking categories:

  1. Go to System » Markets » real.de » Category link.

  2. Click on Search.
    → The window Select category opens.

  3. Select the real.de category that best matches your online store category.

  4. Click on Accept.
    → The ID and category path of the real.de category are displayed.

  5. If you already know the ID of the real.de category, enter it directly into the Market category field to link it to your online store category.

  6. Save the settings.

Subcategories do not have to be linked

In some cases, your subcategories may not match the real.de subcategories. In this case, link your items with real.de’s corresponding main category. real.de automatically assigns your items to a subcategory. You should not transfer items to real.de that have not been assigned to a real.de category.

10. Activating the payment method

Activate the payment method real.de Payment as described below.

Activating real.de payment:

  1. Go to System » Orders » Payment » Methods.

  2. Click on Also show inactive.

  3. Click on the folder DE > real.de Payment.
    → The settings for the real.de payment method are displayed.

  4. Carry out the settings. Pay attention to the explanations given in Table 2.

  5. Place a check mark next to the option Active.

  6. Save the settings.

Table 2. Settings for the payment method
Setting Explanation

Language

The following options are saved for the language selected: Name, Info page, Info page (internal), Logo and Upload logo. This enables you to enter values for these options in various languages. The values for a language will be activated as soon as a buyer selects the language in the online store.

Name

Enter the name that should be displayed in the online store and on invoices etc.
We recommend using the name Payment via real.de because this name appears on the invoice.

Info page

Select a category page of the type content or enter the URL of a website to provide information about the payment method.

Info page (external)

If you have selected the option Info page (external) under Info page, then enter the URL of the info page here.

Countries of delivery

Do not select a country of delivery.
You cannot use the payment method in your online store. Therefore, this payment method is only activated in plentymarkets. It is not completely configured.

Client (store)

Do not select a client.
You cannot use the payment method in your online store. Therefore, this payment method is only activated in plentymarkets. It is not completely configured.

Logo

Select one of the following options for displaying the logo:
Show standard logo = The logo that is saved in plentymarkets for this payment method is displayed.
Do not show a logo = The logo that is saved in plentymarkets for this payment method is not displayed.
Show upload logo = The options Logo view and Upload logo are displayed.

Logo view

If Show upload logo has been selected from the Logo drop-down list, then the logo that has been uploaded is displayed here.

Upload logo

If Show upload logo was selected from the Logo drop-down list, you can upload an external logo here.
Click on Upload files and select the logo that you want to upload for the payment method. Permitted data formats: GIF, PNG and JPG.

Priority

Select the priority for displaying the payment method in the online store.

Costs: Flat rate or percentage

If the payment method results in additional costs, enter the percentage value or flat rate value. The choice depends on the conditions of your contract.
Important: Do not enter a value into both fields.
For further information, refer to the Managing statistics page of the manual. For an example of flat rate and percentage costs, refer to the Managing payment methods page of the manual.

Permitting the payment method in customer classes

Go to System » CRM » Classes to activate or deactivate Permitted payment methods.
For further information, refer to the Permitting the payment method in a customer class chapter.

For further information, refer to the Managing payment methods page of the manual.

11. Editing the invoice

You have to modify the invoices for real.de. Two adjustments have to be made:

  • Enter a note for the payment method [real.de Payment].

  • Your bank data must not appear on the invoice.

How to carry out these adjustments is described below.

11.1. Entering a note for the payment method real.de:

The following note must appear on real.de invoices:

Note for real.de invoices

Achtung! Bitte veranlassen Sie keine Zahlungen auf unser Konto. Die Bezahlung erfolgt an die real,- Digital Payment & Technology Services GmbH. Sollten Sie per Klarna bezahlt haben, erhalten Sie eine separate Zahlungsanweisung von Klarna. Für weitere Informationen zu Klarna besuchen Sie www.klarna.de.

Entering a note for the payment method real.de:

  1. Go to System » Client » Select client » Locations » Germany (standard) » Documents » Delivery note.

  2. In the section Optional elements below stock unit table, enter the note given above for the option Payment instruction for the payment method real.de Payment.

  3. Save the settings. → The note only appears on the invoices for orders with the payment method real.de Payment.

11.2. Hiding bank data on real.de invoices

The payment is processed via real.de. To prevent customers from paying money directly to you, do not enter bank data on invoices for real.de.

If you use a PDF template to display your bank data on an invoice, create another PDF template for real.de that does not contain bank data. You can also save the real.de logo for this PDF template. To save this PDF template for the payment method real.de Payment, go to System » Client » Select client » Locations » Germany (standard) » Documents » Invoice » Tab: PDF template. Your bank data are not displayed on invoices for real.de.

Displaying bank data with payment instructions

If you have entered your bank data in the System » Client » Select client » Locations » Germany (standard) » Documents » Invoice » Tab: Template menu for the option Payment instruction, then you do not need to carry out any further settings. If you use this method, your bank data are not displayed on real.de invoices.

12. Automatically creating invoices

Set up an event procedure to automatically create invoices for real.de.

Setting up an event procedure:
  1. Go to System » Orders » Events.

  2. Click on Add event procedure.
    → The Create new event procedure window opens.

  3. Enter a name.

  4. Select the event listed in Table 3 below.

  5. Save the settings.

  6. Carry out the settings as described in Table 3 below.

  7. Place a check mark next to the option Active.

  8. Save the settings.

Status and filters for the event procedure

The status and filters in Table 3 only serve as an example for creating an event procedure. Select filters and statuses for the event procedure which best suit your work flow.

Table 3. Event procedure for automatically creating invoices for real.de
Setting Option Selection

Event

Status change: [7] Outgoing items booked

Filter 1

Order > Order type

Order

Filter 2

Order > Referrer

real.de

Procedure

Documents > Generate invoice

13. Automatically sending cancellations

Set up an event procedure to automatically inform real.de of cancellations. Whenever you are dealing with cancellations, you need to send real.de a reason for the cancellation. Go to System » Orders » Status and create additional order statuses as needed. The following cancellation reasons can be transferred to real.de:

  • Exchange by customer

  • Cancellation by customer

  • Wrong delivery address

  • Wrong item description

  • Customer did not receive goods

  • Item out of stock

  • Wrong sales price

  • No delivery to this delivery address

  • Other reason

Setting up an event procedure
  1. Go to System » Orders » Events.

  2. Click on Add event procedure.
    → The Create new event procedure window opens.

  3. Enter a name.

  4. Select the event listed in Table 4 below.

  5. Save the settings.

  6. Carry out the settings as described in Table 4 below.

  7. Select a reason.

  8. Place a check mark next to the option Active.

  9. Save the settings.

Table 4. Event procedure for automatically sending cancellations to real.de
Setting Option Selection

Event

Status change: Status [8] Cancelled

Filter 1

Order > Order type

Order

Filter 2

Order > Referrer

real.de

Procedure

Order > Send cancellation to real.de

Select a reason.

Returns for real.de

Returns for real.de

Unlike other marketplaces, you cannot send returns to real.de with an event procedure via plentymarkets yet. Process returns for real.de directly in your real.de seller account.

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