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Setting up eBay

With more than 120 million buyers worldwide, eBay provides an opportunity to sell on a global and growing market. The eBay API interface can be fully integrated with plentymarkets. You can, among other things, start listings and upload variation offers, process your returns and send dunning letters. You will also learn how to exchange data between eBay and plentymarkets.

1. Registering with eBay

You need to have your eBay access data consisting of the user name and password. You will receive this data from eBay. First, you need to become an eBay member and create an eBay account.

2. Setting up eBay in plentymarkets

In this chapter, you will find information about the settings and functions for the market eBay. This page of the manual explains how to set up eBay in plentymarkets, manage your eBay accounts, parts compatibility listings, and how to automatically post feedback.

2.1. Activating and changing accounts

Go to System » Markets » eBay » Accounts to activate new accounts for eBay. You need to have your access data consisting of the user name and password. When changing your eBay access data, you have to update and synchronise your account in plentymarkets. plentymarkets allows you to manage several eBay accounts. Proceed as follows to add one or more accounts.

Activating a new account:

  1. Go to System » Markets » eBay » Accounts.

  2. Click on Activate account.
    → The window Unlock or change account opens.

  3. Enter your eBay user name into the User name field.

  4. Select the platform for eBay.

  5. Click on the gear-wheel icon to unlock your account.
    → You are forwarded to eBay and have to authenticate your data.
    → The account is displayed in plentymarkets in the Accounts menu.

Updating the token:

  1. Go to System » Markets » eBay » Accounts.

  2. Click on update to update your eBay token.
    → The window Unlock or change account opens.

  3. Click on the gear-wheel icon to update your token.
    → You are forwarded to eBay and have to authenticate your data.
    → In plentymarkets, the validity of your eBay token is displayed in the eBay token is valid until column.

Validity of the token

When activating or updating an account, a token with a validity of 18 months is generated. There is no automatic warning when the validity of the token expires. The token will also become invalid if you change your eBay account data.

Go to System » Markets » eBay » Accounts to rename or delete accounts. For example, you have to rename your account in plentymarkets when changing your eBay user name.

Renaming an account:

  1. Go to System » Markets » eBay » Accounts.

  2. Click on the Edit button next to the account you want to rename.

  3. Enter a new member name.

  4. Save the settings.
    → The account is renamed.

Before deleting an eBay account, you should end all active eBay listings.

Deleting an account:

  1. Go to System » Markets » eBay » Accounts.

  2. Click on Delete account next to the account you want to delete.
    → A window opens and you need to confirm your decision.

  3. Click on OK to delete the account.
    → The account is deleted.

2.2. Loading eBay shop categories

Import the eBay shop categories to plentymarkets or synchronise them in this area. Shop categories can be selected in a listing or be transferred to a listing with a listing template. In order to display categories in a template, the {% GetListingStoreCategories() %} function must be used in layout templates. For further information, refer to the Managing layout templates chapter.

Loading eBay shop categories:

  1. Go to System » Markets » eBay » Settings » Tab: Account settings.

  2. Expand the eBay shop categories section to display an overview of your account’s shop categories.
    → The account data is synchronised.

  3. Select by position (as saved on eBay) or alphabetically by category name from the Import shop categories drop-down list.

Updating shop categories and return policy

After changing the eBay account data, update your shop categories and return policy. Reload the shop categories directly in this menu. Go to System » Markets » eBay » Business policies » Tab: eBay return policy to determine the return policy.

2.3. Carrying out the basic settings

Go to System » Markets » eBay » Settings to carry out the initial settings for the market eBay and to set up your accounts. Link shipping profiles to eBay platforms, synchronise eBay’s reasons for return and statuses with your plentymarkets settings and define status links for purchase cancellations.

Carrying out the initial settings:

  1. Go to System » Markets » eBay » Settings » Tab: Initial settings.

  2. Carry out the settings. Pay attention to the information given in Table 1.

  3. Save the settings.

Table 1. Initial settings for eBay
Setting Description

UPC from EAN field

Select whether to use the Universal Product Code (UPC) from an EAN field or not.
This setting is defined in the Transfer as item number option of a new market listing. If the Transfer UPC option is activated in the Item » Edit item » New listing menu, select one of the Use EAN 1 - 4 options here.

Use variation number as SKU

Select whether the variation number is used as the stock keeping unit.
Yes = The item number is transferred as the SKU. You need to have saved a unique number for the item and the variations.
No (recommended) = The listing ID is transferred together with the variation ID.

Sort eBay variations based on position of item variation

Select whether eBay variations should be sorted based on the position of item variations or not.

Use eBay image service

Select whether to use the eBay image service.
Yes = Item images are transferred directly to eBay and are saved there. This may result in additional costs. Multiple item images can be transferred to eBay when this option is selected.
No = Only the URL of the first item image is transferred.

Use image of first variation as gallery image if no gallery image is saved for item

Select whether the image of the first variation should be used as the gallery image if there is no gallery image saved for the item.
Yes = The first image of the first variation is used as the gallery image for eBay.
No = No gallery image is transferred to eBay.

Add item details from the eBay catalogue

Select whether item details from the eBay catalogue are added.
Yes = Further item details from the eBay catalogue are automatically added. For further details, refer to the eBay help.
No = Item details are not transferred.

Add item images from the eBay catalogue

Select whether item images from the eBay catalogue should be added.
Yes = Further item images from the eBay catalogue are automatically added. For further details, refer to the eBay help.
Yes + Gallery image = If an item exists in the eBay catalogue, it is added automatically and also used as a gallery image.
No = Item images are not added.

Order item

Apply order item = If a customer purchases 5 identical items, then the item is listed once in the order along with a quantity of 5.
One order item per piece = If a customer purchases 5 identical items, then the item is listed 5 times in the order, each time with a quantity of 1.

Place shipping & payment mark

Select whether the shipment of an item is reported to eBay when the outgoing items have been booked.

Activate automatic stock update

Activate or deactivate the automatic stock update for GTC offers.
Yes = If the limited (without reservation) option is selected for the stock dependence of a listing, then the quantity is updated whenever changes of stock occur during the entire duration of the offer. Still, the offer is terminated when the stock is sold out and is re-listed when new stock is available. The eBay ranking remains. Additionally, you can use the “out of stock” option for GTC offers so that an item is still displayed on eBay but can no longer be purchased.
If you have listings with a specific duration, e.g. 7 days, then you can maintain the ranking by searching in Active listings for listings that were ended early, marking them, clicking on Group function and selecting End and restart to restart the listings when stock is available again.
No = There is no automatic stock update.

Activate SCO function

Submit a Second Chance Offer to a defeated bidder. Defeated bidders than automatically receive an offer of the same item for their highest bids.

Stock buffer (SCO function)

Enter the number of items that should not be available for SCOs. If the net stock is 5 and 3 was entered as the buffer, then 2 SCOs are submitted if there are that many defeated bidders.

Number of days after the submission of an offer in which a potential customer can complete the purchase

Select whether the SCO should be ended after 1, 3, 5 or 7 days.

Carrying out eBay account settings:

  1. Go to System » Markets » eBay » Settings » Tab: Account settings.

  2. Carry out the settings. Pay attention to the information given in Table 2.

  3. Save the settings.

Table 2. Settings for eBay accounts
Setting Explanation

Retrieve orders

Select the eBay platform used for automatically retrieving sales from all countries or Do not retrieve sales.
Retrieve sales from all countries with eBay = Automatic synchronisation with all active listings. Listings are synchronised hourly.
Synchronisation is important in certain cases. For example, GTC listings must be synchronised when eBay automatically extends the end time. Furthermore, information such as the delivery address is synchronised. For example, synchronisation is important if the address was changed in the eBay order process.
Do not retrieve sales = No synchronisation with active listings. If this option is selected, then sales cannot be retrieved manually either.

Retrieve eBay returns

Select whether eBay returns should be retrieved or not.
Yes = Activates the eBay return process in plentymarkets. New eBay returns are imported into plentymarkets every 20 minutes.
No = The eBay return process is deactivated in plentymarkets. New eBay returns are not imported into plentymarkets. eBay returns must be edited in the seller’s My eBay area instead.

Retrieve eBay purchase cancellations

Select whether eBay purchase cancellations are retrieved and imported into plentymarkets. Purchase cancellations are updated every 15 minutes.

Update eBay return status

Select whether the return status should be updated In return order, In credit note or In return order and credit note when the status is changed by eBay. Return statuses are updated once per hour.

Automatically activate eBay Plus for new listings

Select whether the loyalty programme eBay Plus should be activated for all new listings automatically. Listings can be edited afterwards and the setting can be deactivated.

Use "out of stock" option

Select whether the out of stock option should be used.
Yes = Listings are not ended if the items are unavailable. The offer is displayed but cannot be purchased. The number of items sold is not set to zero when the item is available again. Rather, the sales history remains as it is. In addition to this option, the automatic stock update in the Initial settings tab must be activated. Furthermore, this option takes priority over the End offers automatically option, i.e. offers are not ended but displayed and cannot be purchased.
No = Listings are ended automatically if an item is not in stock.

Price synchronisation

Select whether you want to update prices automatically.
Hourly (with description) = Price changes are synchronised automatically every hour. The listing’s description is also updated. Use this option if you use a place holder for prices in the listing’s description. If the listings' price is tied to the item price, the price synchronisation takes place as soon as the item price is changed. If the listings' price is not tied to the item price, the price synchronisation takes place as soon as the price for the market listing is changed.
Hourly (without description) = Price changes are synchronised automatically every hour. The listing’s description is not updated. If the listings' price is tied to the item price, the price synchronisation takes place as soon as the item price is changed. If the listings' price is not tied to the item price, the price synchronisation takes place as soon as the price for the market listing is changed.
No = There is no automatic stock update.

Price synchronisation for special sales

Select whether you want to use the price synchronisation for special sales.
Yes = There is a price synchronisation for special sales. If you select Yes, special sales on eBay are ended.
No = There is no price synchronisation for special sales.

Automatically retrieve messages

Select whether eBay messages are automatically retrieved every hour.

Mark messages as read

Select whether messages should be marked as read on eBay after they were retrieved in plentymarkets. Messages marked as read on eBay are not imported into plentymarkets again with the next retrieval.

Message type

Select the message type for eBay messages.
The type refers to the selected type in the System » CRM » Ticket system menu. You can also enter your own parameters for eBay there.

Message status

Select the message status for eBay messages.
The status refers to the selected status in the System » CRM » Ticket system menu. You can also enter your own parameters for eBay there.

Minimum stock to automatically start a listing

Enter a value for the minimum stock that should be used for restarting listings automatically. If the entered value is higher then the current stock, listings are not started automatically. This option is useful, e.g. when all items of a listing have been sold and then the stock increases due to new incoming items or returns, but you want to restart the listing with a certain stock.
The entered value for minimum stock doesn’t affect GTC offers for which Yes was selected for the Use "out of stock" option.

Variation availability

Select a specific variation availability or select ALL if you want to use all of the items regardless of their availability.

Manually retrieving orders

Orders are automatically retrieved from eBay when the Retrieve orders setting is activated for an account. Additionally, you can retrieve eBay orders manually in the System » Markets » eBay » Data exchange menu. Select the date for the retrieval an click on Retrieve orders.
If the Do not retrieve sales option is selected for the Retrieve orders setting, orders cannot be retrieved manually either.

2.4. Linking shipping profiles

Go to System » Markets » eBay » Settings » Tab: Shipping profile links to link eBay shipping profiles to the shipping profiles of your online shop. A linked shipping profile is automatically used during order import if the shipping profile matches the order data, e.g. account and market settings, of a listing and is activated in the Global tab of an item. If the linked shipping profile is deactivated, the active shipping profile with the highest priority is automatically used instead.

Before linking eBay shipping profiles to the shipping profiles in your online shop, you have to enter terms of payment and shipping as well as general conditions in the System » Markets » eBay » Business policies menu.

2.5. Linking return reasons and statuses

Return reasons and return statuses have to be linked if you want to process eBay returns in plentymarkets and ensure the automatic data exchange with eBay. Go to System » Markets » eBay » Settings » Tab: Return settings in order to link eBay return reasons with the reasons set up in the System » Orders » Order types » Return menu in plentymarkets. Reasons for return are assigned automatically when returns are imported.

Linking return reasons:

  1. Go to System » Markets » eBay » Settings » Tab: Return settings.

  2. Click on the Return reason links tab.

  3. Click on the tab of the eBay platform that you want to link return reasons for, e.g. Germany.

  4. Select a plentymarkets return reason for each eBay return reason from the drop-down lists.

  5. Save the settings.

  6. Repeat this process for all remaining eBay platforms on which you offer items.

Simplified return process

eBay’s simplified return process is currently available for Germany, USA, Great Britain, Canada and Australia. Further countries will be available soon.

Certain return statuses are used when editing returns in the eBay back end. To import eBay returns into plentymarkets and edit them, link the eBay return statuses to statuses set up in the System » Orders » Status menu.

Linking return statuses:

  1. Go to System » Markets » eBay » Settings » Tab: Return settings.

  2. Click on the Return status links tab.

  3. Select a plentymarkets return status for each eBay return status from the drop-down lists.

  4. Save the settings.

For further information about editing eBay returns and using event procedures for partial automation, refer to the Processing returns chapter.

New or edited reasons for return

Import reasons for return that eBay edited or re-published. To do so, go to System » Markets » eBay » Data exchange » Tab: Other and use the Synchronise return reasons function. Newly imported reasons for return can be linked as described above.

2.6. Linking purchase cancellation statuses

Purchase cancellation statuses are used to process purchase cancellations in the eBay back end. Create new order statuses and link them with the purchase cancellation statuses from eBay to import and edit eBay purchase cancellations in plentymarkets. When a purchase cancellation request is imported, the correct status is automatically set in the order.

Linking purchase cancellation statuses:

  1. Go to System » Markets » eBay » Settings » Tab: Purchase cancellation.

  2. Select a plentymarkets status for each eBay status of purchase cancellation from the drop-down lists.

  3. Save the settings.

For further information about processing purchase cancellations, refer to the Processing purchase cancellations chapter.

2.7. Updating stock

For all listings with the duration endless (GTC), automatic stock synchronisation can be activated. The eBay End and Relist functions are automatically carried out every 15 minutes. The search ranking remains the same. As soon as a listing is relisted by means of the automatic stock update, all settings of this listing are reloaded and the offer is published on eBay with the new options. Stock is updated in plentymarkets and transferred to eBay every 20 minutes. If you want to update other data, e.g. description or price, the eBay Update function must be carried out manually in plentymarkets.

Avoiding duplicate listings

After booking stock, wait at least one hour before manually starting a listing with the GTC function. This will help you avoid duplicate listings. Furthermore, the Endless lister function must be deactivated for listings with the duration endless (GTC).

Go to Listings » Active listings and set up the following filters to display all listings using the automatic stock update:

  • Duration: endless (GTC)

  • Relisted: No

  • Stock dependence: limited (without reservation)

All listings displayed when using these filters are affected by the automatic stock update, i.e. all endless listings with limited stock dependence without reservation that have not been relisted, are ended, updated or restarted via the automatic stock update depending on the current net stock.

2.7.1. Activating the automatic stock update

The automatic stock update is available for listings with limited (without reservation) or unlimited (with synchronisation) stock dependence only. If a listing with the limited (without reservation) option is started, then the quantity is updated whenever changes of stock occur during the entire duration of the offer. The listing is ended when sold out and restarted as soon as stock is available. The eBay ranking remains the same. Listings with the unlimited (with synchronisation) option are not ended and restarted automatically. The ranking of a listing with a certain duration, e.g. 7 days, remains the same if you search for listings that were ended early and relist them using the End and restart listing group function as soon as stock is available.

Activating the automatic stock update:

  1. Go to System » Markets » eBay » Settings » Tab: Initial settings.

  2. Select Yes for the Activate automatic stock update setting.

  3. Save the settings.

2.7.2. Relisting automatically

In order to relist a listing on eBay, the listing must have been active at least once and it must not have ended more than 90 days ago. The automatic stock update detects when new stock for an item is available and activates eBay’s Relist function. In doing so, the existing eBay ID is transferred. A new offer is created on eBay and linked to your old offer. A new eBay ID is created in the process. The old eBay ranking is applied, assuming that no data, e.g. the price, has changed.

When the Use "out of stock" option is set in the System » Markets » eBay » Settings » Tab: Account settings menu, the function of the automatic stock update changes. A listing is not ended when an item is out of stock. The item is still displayed but cannot be purchased. The number of items sold is not set to zero when the item is available again. Rather, the number remains in the sales history. Even when the End offers automatically setting is active in the System » Listings » Stock menu, listings are not ended. They cannot be purchased instead. For further information, refer to eBay’s Relisting your item page.

2.8. Automatically posting feedback

In the procedure manager, you can set up an automatic function that posts a positive feedback for all of your customers who evaluated you positively. Retrieve the newest positive feedback at the same time every day and post positive feedback for your customers automatically. To do so, proceed as follows.

Posting feedback automatically on eBay with the procedure manager:

  1. Go to System » Markets » eBay » Settings » Tab: Account settings.

  2. Enter up to four feedback texts which should be used automatically in the Automatic feedback section.

  3. Save the settings.

  4. Go to System » Orders » Events.

  5. Click on the New procedure tab.

  6. Place a check mark next to the option Active to activate the procedure.

  7. Select a time from the Execute every day at drop-down list.

  8. Enter a Name for the procedure.

  9. Click on the Filter tab.

  10. Select the positive feedback received option from the eBay drop-down list.
    → All other options are greyed out

  11. Click on the Procedure tab.

  12. Select the give positive feedback option from the eBay drop-down list.

  13. Save the settings.

Set up an event procedure to automatically post positive feedback on eBay.

Setting up an event procedure
  1. Go to System » Orders » Events.

  2. Click on Add event procedure.
    → The Create new event procedure window opens.

  3. Enter a name.

  4. Select the event listed in Table 3 below.

  5. Save the settings.

  6. Configure the settings as described in Table 3 below.

  7. Place a check mark next to the option Active.

  8. Save the settings.

Table 3. Event procedure for automatically posting feedback on eBay
Setting Option Selection

Event

Order change: Outgoing items booked

Filter 1

Order > Referrer

eBay

Procedure

Market listings > Post feedback on eBay

2.9. Defining SKU manually

Add SKUs manually for specific referrers in the menu Item » Edit item » Open item » Tab: Variations » Open variation » Tab: Settings if needed.

Adding SKU:

  1. Go to Item » Edit item » Open item » Tab: Variations » Open variation » Tab: Settings.

  2. Enter the SKU into the field Variation No.

  3. Save the settings.

2.10. Defining a sales price

Proceed as described below to define a sales price for the eBay country platforms. This price is then displayed on the country platforms.

Defining the sales price for country platforms:

  1. Open the menu System » Item » Sales prices » Open sales price » Tab: Settings.

  2. Place a check mark next to the desired eBay country platform.

  3. Save the settings.

Currency conversion for eBay listings

In the System » Orders » Payment » Currencies menu, you can set up currency conversion for listings by selecting Yes for the Automatically update conversion factors daily option. For all currencies that you use, a conversion factor must be entered.
If you do not want to use currency conversion, pay attention to linking the correct sales price. For example, if you do not want to convert USD into another currency for a listing, the same sales price must be selected for the currency USD and for the platform eBay United States.

Original currency and standard currency are different

Additional information is saved for orders that are imported with a different currency than the standard currency saved in plentymarkets. In this case, both the original currency and the original gross and net amounts are saved for every item included in the order.

2.11. Sending messages after purchase

An order is automatically created in plentymarkets after a customer has purchased an item on eBay. After an incoming order you can send an email message to the customer or to the customer’s eBay user account. If you have created an email template in the System » Client » Select client » Email » Automatic menu, an email is sent.

Or: Send messages via the eBay messaging system.

The language versions are assigned to the countries of delivery depending on the languages that were set for each country under System » Orders » Shipping » Settings » Tab: Countries of delivery.

Entering texts for messages after purchase:

  1. Go to System » Markets » eBay » Settings » Tab: Account settings.

  2. Expand the Message after purchase section and enter the messages for different languages.

  3. Save the settings.

Make sure that the text does not contain more than 1000 characters. Otherwise, eBay will neither accept nor send this text. To deactivate the function, delete the text and save the menu.

Set up an event procedure to automatically send eBay messages.

Setting up an event procedure
  1. Go to System » Orders » Events.

  2. Click on Add event procedure.
    → The Create new event procedure window opens.

  3. Enter a name.

  4. Select the event listed in Table 4 below.

  5. Save the settings.

  6. Configure the settings as described in Table 4 below.

  7. Place a check mark next to the option Active.

  8. Save the settings.

Table 4. Event procedure for automatically sending eBay messages
Setting Option Selection

Event

Order change: Status change > Outgoing items booked

Filter 1

Order > Referrer

eBay

Procedure

Customer > Send eBay message

Template

Email templates formatted as plain text only

The content of the template must be formatted as Plain text only. The template will not be sent if you select the Only text in HTML format setting. It is not possible to send attachments.

2.12. Setting up parts compatibility listings

With parts compatibility listings, you link the items that you want to sell to the correct vehicles. That way you increase your sales prospects since items of parts compatibility listings have a higher ranking in the search results. Create, edit and delete parts compatibility listings in the System » Markets » eBay » Parts compatibility listing menu.

Creating a new parts compatibility listing:

  1. Go to System » Markets » eBay » Parts compatibility listing.

  2. Click on New parts compatibility listing.
    → The New parts compatibility listing window opens.

  3. Enter a name for the new list.
    → The name can be changed afterwards.

  4. Select an eBay platform for the list.

  5. Select a category.

  6. Save the settings.

  7. Carry out the settings. Pay attention to the information given in Table 5.

  8. Save the settings.

Table 5. Settings for a new parts compatibility listing
Setting Explanation

Search

Make/Year;
Model;
Platform/CCM

Select the search filters.
Make/Year: Multiple selection is not allowed here.
If the eBay platform Motors is selected, the search filter Year is displayed instead of the search filter Make.
Platform/CCM: If the category Motorcycle is selected, the search filter Year is displayed instead of the search filter Make.

K-Type-No.

Is only displayed if the category Car is selected. Search filters are not taken into consideration if the K-Type-No. is entered here.

List

Vehicle list

All available variations of a vehicle are displayed in the list. The list is limited to 1000 entries. With more than 1000 entries, a second list must be created for the item.

Notes

Enter a note. You can also enter a note and transfer it to the rest of the list. To do so, enter the note into the field on the right-hand side of the screen and click on Save notes for all vehicles.

2.12.1. Assigning a parts compatibility listing to a listing

Once you have created the parts compatibility listing, link it to the listing. To do so, proceed as follows.

Assigning a parts compatibility listing to a listing:

  1. Go to Listings » Edit listings.

  2. Open a market listing to assign a parts compatibility listing to the market listing.

  3. Open the Market tab of the selected listing.

  4. Click on Add under Parts compatibility listing.
    → The window Select parts compatibility listing opens.

  5. Enter the name of a list or only a part of the name and select a list.

  6. Click on Select to assign the list to the market listing.

2.12.2. Searching for parts compatibility listings

Search for parts compatibility listings that you have created. Use the filter settings in the menu System » Markets » eBay » Parts compatibility listing to search for parts compatibility listings. The filter options ID, Name, Category and eBay platform are available for the search.

2.13. Setting up Second Chance Offers (SCO)

You can submit a Second Chance Offer to a defeated bidder after an auction has ended. Bidders will then receive a Second Chance Offer and have the possibility to buy the item at their last bid amount via the Buy it now function. The bidder then receives a Second Chance offer via email in the Messages section of My eBay. SCOs are excluded from the eBay search.

Setting up a Second Chance Offer:

  1. Go to System » Markets » eBay » Settings » Tab: Initial settings.

  2. Select Yes for Activate SCO function.

  3. Define the number of days after the submission of an offer in which a customer can accept the SCO.

  4. Save the settings.

Applying individual SCO settings to an item:

  1. Go to Item » Edit item.

  2. Select the item.

  3. Open the Other tab and then the eBay options tab.

  4. Enter an amount into the Second Chance Offer for minimum bids of field to activate this function.

  5. Save the settings.

Offering SCOs for minimum bids

Enter an amount for the item into the Second Chance Offer for minimum bids field, e.g. 100.00 EUR. The highest bidder’s bid is 110.00 EUR and wins the auction. All defeated bidders with a bid equal to or higher than the entered amount of 100.00 EUR automatically receive an SCO to buy the item at their last bid amount. All defeated bidders with a lower bid than the entered amount do not receive an SCO.
If you enter the value 0.00, the function is deactivated. However, you can still submit Second Chance Offers manually in the System » Markets » eBay » Second Chance Offer menu.

Viewing SCO errors:

  1. Go to System » Markets » eBay » Second Chance Offer.
    → An overview of the last 150 SCOs of auctions that were last ended is displayed.

  2. Click on the Warning icon in the Error column to view the error message.

For further information about troubleshooting, refer to the FAQ: Second Chance Offer chapter.

2.14. Managing holiday settings

Use the holiday settings for your eBay shop to inform your customers that you are away. Texts informing your customers about your absence are displayed in your eBay shop and on your listings while you are away.

Managing holiday settings:

  1. Go to System » Markets » eBay » Settings » Tab: Account settings.

  2. Carry out the settings. Pay attention to the information given in Table 6.

  3. Save the settings.

Table 6. Holiday settings:
Setting Explanation

Activate

Yes = Select Yes to activate the holiday settings. This setting is effective immediately after you have saved it. A holiday notification is then displayed on the start page of your eBay shop. A text which is automatically generated by eBay and which informs your customers about your absence is displayed at your listings.
No = This setting is activated by default. No holiday notice is displayed.
Select No to deactivate the holiday settings.

Holiday notification

Enter a text into the free text field. This text is displayed on the start page of your eBay shop if the holiday settings are activated. You can use html formatting to format your text.

2.15. Defining business policies

This chapter teaches you how to define Terms of payment, Shipping conditions, and a Return policy for your eBay listings and how to create Shipping profiles. These settings must be carried out for every eBay account and every platform individually.

eBay seller profiles

If you already saved Terms of payment, Shipping conditions or a Return policy with the same name or settings on eBay, an error message is displayed in plentymarkets. The error message informs you that the business policy was already created even though it is not displayed in plentymarkets. Click on Import eBay Seller Profiles to solve this issue.

2.15.1. Defining terms of payment

An overview of all existing Payment profiles is displayed in this menu. Edit or delete existing profiles here or create new profiles.

Creating a new profile:

  1. Go to *System » Markets » eBay » Business policies » Tab: eBay terms of payment » New *.

  2. Carry out the settings. Pay attention to the explanations in Table 7.

  3. Save the settings.

Table 7. eBay terms of payment
Setting Explanation

Profile name

Enter a name for the profile.

Payment methods

Select one or several payment methods.

PayPal account

Select a PayPal account. Only those PayPal accounts that were set up in the System » Orders » Payment » Methods » PayPal menu are displayed here.

Immediate payment

Activate in order to allow PayPal as the only payment method.

Payment instructions

Enter payment instructions.

2.15.2. Defining shipping conditions

Use this menu to define domestic and international shipping conditions. In addition to the region of delivery, select specific shipping profiles or service providers for international shipping. Go to System » Orders » Shipping » Settings » Tab: Countries of delivery and check your language settings for the countries that you want to ship your eBay items to. For further information, refer to eBay’s link:https://sellercentre.ebay.co.uk/private/global-shipping-programme[Using the Global Shipping Programme^ page.

Setting up domestic shipping:

  1. Go to *System » Markets » eBay » Business policies » Tab: eBay shipping conditions » Tab: New *.

  2. Configure the settings as described in Table 8 below.

  3. Save the settings.

Table 8. Settings for domestic shipping*
Setting Explanation

Profile name

Enter a name for the profile.

Processing time

Define a processing time in days for shipments.

Processing time description

Enter a description for the processing time.

Shipping options

Select the Shipping methods in the Domestic section.

Costs

Define the shipping costs.

Additional fee of

Specify a surcharge for shipping each additional item from this offer.

Additional options

Select additional options, e.g. Free shipping or Express shipping.
Free shipping = Activate in order to transfer the value 0.00 to the Costs field.
Express shipping = Items are shipped the same day they were ordered, if the order was placed before a certain time. For further information, refer to eBay’s Selling with eBay FAST & FREE page.

Shipping discount for combined payment

Select whether the shipping discount for combined payment should be applied. Shipping discount for combined payment must be set up on eBay.

Rules governing shipping at a special rate

Select whether the rule governing shipping at a special rate should be applied. Rules governing shipping at a special rate must be set up on eBay.

Rate tables (additional regions)

Select whether the rate tables should be applied. Rate tables must be set up on eBay. For further information, refer to eBay’s Specifying your postage costs and locations page.

Exclude shipping locations

Exclude shipping locations, PO boxes and DHL pack stations. The options shown here depend on the eBay platform that was chosen. The countries listed here are related to the option Purchasers who are registered in a country that I do not ship items to in the Buyer requirements area.

Setting up international shipping:

  1. Go to System » Markets » eBay » Business policies » Tab: eBay shipping conditions » Tab: New.

  2. Configure the settings as described in Table 8 and [settings-international-shipping].

  3. Save the settings.

  1. Settings for international shipping*

Setting Explanation

Shipping options

Select shipping options such as Royal Mail International Economy in the International section. You need to save at least one domestic shipping service and its costs before you can carry out international shipping settings.

Regions

Activate countries or regions of delivery. If several international shipping providers are set up and multiple of the regions that are activated here are covered by more than one shipping provider, the shipping provider with the lowest prices for that region will be available for the customer.

International rate tables

Select whether the rate tables should be applied. Rate tables must be set up on eBay. For further information, refer to eBay’s Specifying your postage costs and locations page.

Additional ship to locations: buyers contact for costs

Select the locations where costs should only be calculated upon request. Customers in these countries have to ask the seller how much the shipping costs are.

Exclude shipping locations

You can either exclude individual countries or whole regions from the shipping locations for international shipping.

Selling internationally

For further information, refer to the Selling internationally chapter and eBay’s Using the Global Shipping Programme page.

2.15.3. Defining the return policy

You can set up your return policy either on eBay or in the System » Markets » eBay » Business policies » Tab: eBay return policy menu. The return policy saved on eBay is overwritten when entering the return policy in plentymarkets. An overview of existing profiles for the return policy is displayed. Edit or delete existing profiles here or create new profiles.

Creating a new profile:

  1. Go to System » Markets » eBay » Business policies » Tab: eBay return policy » Tab: New.

  2. Configure the settings as described in [ebay-return-policy] below.

  3. Save the settings.

  1. Settings for eBay return policy*

Setting Explanation

Profile name

Enter a name for the profile.

Description

Enter a description that should be displayed in the Return policy: Additional return policy options field on eBay. This field must be filled in if returns are permitted.

Return

Select whether returns are accepted or not.

Return deadline

Select the return deadline that should be displayed in the Return policy on eBay.

Return costs

Select whether the buyer or seller has to pay the return costs. Update the corresponding listings.

eBay platforms with additional options

Two additional options are available for some eBay platforms, e.g. US: These options are Credit note and Cancellation fee.
Use the Credit note option to specify which options buyers should be given when they return an item (Money back, Replacement or exchange).
Use the Cancellation fee option to specify whether a percentage of the purchase price should be charged as a fee when items are returned.

2.15.4. Creating shipping profiles

The menu System » Markets » eBay » Business policies » Tab: Shipping profiles contains the tabs Overview and New. The Overview tab displays the previously created shipping profiles. Edit or delete existing profiles here. Create additional shipping profiles in the New tab.

Creating a new profile:

  1. Go to System » Markets » eBay » Business policies » Tab: Shipping profiles » Tab: New.

  2. Configure the settings as described in Table 9 below.

  3. Save the settings.

Table 9. Settings for shipping profiles
Setting Explanation

General information

Standard profile

Activate to define this profile as the standard profile.
The standard profile is automatically used in new listings. There is only one standard profile. If a new standard profile is activated, the old standard profile is deactivated automatically.
The profiles in the Overview tab are either marked by Y (Yes) as the standard profile or by N (No).

Profile name

Enter a name for the profile.

Country

Select a country for the item location.

Postcode

Enter the postcode. If both the postcode and location were entered, but eBay found a different location for this postcode, then the location found by eBay is used for the listing.

Location

Enter the item location.

eBay terms of payment

Select the terms for the shipping profile in the eBay terms of payment tab.

eBay shipping conditions

Select the terms for the shipping profile in the eBay shipping conditions tab.

eBay return policy

Select the terms for the shipping profile in the eBay return policy tab.

Buyer requirements

Deactivate the "buyer requirements"

Place a check mark to deactivate the buyer requirements. The settings on eBay are also deactivated for this auction.

Do not accept the following purchasers

Activate to exclude certain purchasers.
Activate = Buyers must meet this requirement or they are excluded.
Deactivate = Buyers do not have to meet this requirement.

Maximum item quantity that a purchaser can buy during the entire duration of the listing

Enter the item quantity that a buyer can buy during the entire duration of the listing. Enter the value 0 to deactivate this function.

3. Activating the payment method

The payment method eBay purchase on invoice is suitable for items within the price range of 1.50 € - 1.500 €. However, it is not allowed to use this payment method for digital goods. In order to use eBay purchase on invoice the item must be paid for by PayPal. Activate the payment method eBay purchase on invoice as described below.

Activate the eBay purchase on invoice payment method:

  1. Go to System » Orders » Payment » Methods.

  2. Click on the folder DE > eBay purchase on invoice.
    → The settings for the eBay payment method are displayed.

  3. Carry out the settings. Pay attention to the explanations given in Table 10.

  4. Place a check mark next to the option Active.

  5. Save the settings.

Table 10. Settings for the payment method
Setting Explanation

Language

The following options are saved for the language selected: Name, Info page, Info page (internal), Logo and Upload logo. This enables you to enter values for these options in various languages. The values for a language are activated as soon as a buyer selects the language in the online shop.

Name

Enter the name that should be displayed in the online shop and on invoices etc.

Info page

Select a category page of the type content or enter the URL of a website to provide information about the payment method.

Info page (external)

If you have selected the option Info page (external) under Info page, then enter the URL of the info page here.

Countries of delivery

Do not select a country of delivery.
You cannot use the payment method in your online store. Therefore, this payment method is only activated in plentymarkets. It is not completely configured.

Logo

Select one of the following options for displaying the logo:
Show standard logo = The logo that is saved in plentymarkets for this payment method is displayed.
Do not show a logo = The logo that is saved in plentymarkets for this payment method is not displayed.
Show upload logo = The options Logo view and Upload logo are displayed.

Logo view

If Show upload logo has been selected from the Logo drop-down list, then the logo that has been uploaded is displayed here.

Upload logo

If Show upload logo has been selected from the Logo drop-down list, upload an external logo here.
Click on Upload files and select the logo that you want to upload for the payment method. Permitted data formats: GIF, PNG and JPG.

Priority

Select the priority for displaying the payment method in the online shop.

Costs: Flat rate or percentage

If the payment method results in additional costs, enter the percentage value or flat rate value. The choice depends on the conditions of your contract.
Important: Do not enter a value into both fields.
For further information, refer to the Managing statistics page of the manual. For an example of flat rate and percentage costs, refer to the Managing payment methods page of the manual.

Permitting the payment method in customer classes

Go to System » CRM » Classes to activate or deactivate Permitted payment methods.
For further information, refer to the Permitting the payment method in a customer class chapter.

For further information, refer to the Managing payment methods page of the manual.

4. Preparing listings

Go to System » Listings to carry out the settings for all listings regardless of the market. In order to create listings in plentymarkets, you must carry out the following settings and have created your items.

4.1. Carrying out the basic settings

The settings in the System » Listings » Settings menu apply to all listings.

Carrying out the basic settings for listings:

  1. Go to System » Listings » Settings.

  2. Configure the settings as described in Table 11 below.

  3. Save the settings.

Table 11. Basic settings for listings
Setting Explanation

Create new market listing

Select whether an error message should be shown if there is already a listing for this item or whether the system should not check for duplicate market listings.

Item name column for the listing title

Select Name 1, Name 2 or Name 3. This item name is transferred. Item names are entered in the texts tab of the item.

Other users are logged out automatically

Whenever you carry out changes in this menu and save the settings, other users are logged out automatically and need to log in again. This ensures that the changes also apply to the other user profiles.

4.2. Setting up stock

Decide whether to automatically end listings and adjust their quantity to the net stock in the System » Listings » Stock menu. Furthermore, select the warehouse which should be used for listings. Note the specifications of the market concerning the termination of listings and legal regulations.

Setting up stock:

  1. Go to System » Listings » Stock.

  2. Configure the settings as described in Table 12 below.

  3. Save the settings.

Table 12. Options for stock*
Setting Explanation

End/hide offers automatically

Select activated or deactivated.
activated = All listings are automatically ended if an item reaches a stock of 0 or lower and if the setting limited (without reservation) is saved in the listing for the option Stock dependence.
GTC offers for which Yes was selected for the Use "out of stock" option are not ended automatically. The Use “out of stock” option takes priority over this setting.
deactivated = All listings continue until they are manually ended or until they expire.

Adjust quantity to the net stock when listing

Select activated or deactivated.
activated = If the setting limited (with reservation) or limited (without reservation) is saved in the listing for the option Stock dependence, then the quantity is adjusted to the net stock.
deactivated = The listing is only listed if there is sufficient stock available. In this case, sufficient means that stock is larger than the maximum quantity for sale selected in the listing.

Warehouse selection

Select whether items are to be used only from the main warehouse or from all available distribution warehouses.

It is not possible to end offers with bids

It is not possible to end a listing in plentymarkets if a bid already exists for it.

4.3. Setting up the checkout process

Carry out the settings for the listings' checkout in the System » Listings » Checkout menu.

Setting up the checkout:

  1. Go to System » Listings » Checkout.

  2. Configure the settings as described in Table 13 below.

  3. Save the settings.

Table 13. Settings for the checkout
Setting Explanation

Default order status

Select Status 1 (incomplete data) or Status 3 (waiting for payment).
Status 1 = The customer is guided through the order process and has to actively complete all steps. This takes place within the online shop and therefore, the customer is encouraged to buy additional items.
Status 3 = The customer receives a summary of the order and does not have to be active. However, the customers can change some data, e.g. their addresses.
You can also change the order status in the listing settings. This listing setting takes priority over the setting that is chosen here.

Default order status for orders containing unknown items (ID: -2)

Select Status 2 (waiting for activation) or Status 3 (waiting for payment).

Item names in order items

Select Copy item name from the market or Copy item name from the store.

Down-selling in the checkout process

Select Enable or Disable.
Down-selling means that the customer can reduce the quantity purchased on eBay during the checkout. Up-selling is generally possible for fixed-price items. This is why up-selling cannot be selected here.

The quantity purchased at eBay listings (no fixed price items) can be changed by the customer during checkout (up-selling and down-selling)

Select Yes or No.
Important: Neither up-selling nor down-selling is possible if you selected the option No. This is even true if you selected Enable for the option Down-selling in the checkout process.

Shipping costs for new orders coming from eBay

Select Transfer from eBay or Have it calculated by plentymarkets.
Transfer from eBay = New orders are transferred as open transactions.
Have it calculated by plentymarkets = New orders are automatically imported every 15 minutes and the shipping costs are calculated.

Shipping costs for items purchased during checkout

Select Regular, No further shipping costs or Yes, but with online store shipping costs.

Item assignment after sale

Select one of the following options:
Automatically
No automatic assignment based on title
No automatic assignment
Automatic assignment based on title only
Assignment based on external item ID
Assignment of SKU to variation number
The item ID -2 is used if a listing could not be assigned or should not be assigned.

Automatically combine open eBay orders

Select whether orders should be combined and imported and if so, then how much time should pass before this happens.
Important: The setting is only visible if you selected transfer from eBay for the Shipping costs for new orders coming from eBay option.
Tip: You also have the possibility to manually import open orders. For further information, refer to the Synchronising data chapter.

4.4. Setting up the listing scheduler

With plentymarkets, you can automatically place listings on the market at a certain time and you can automatically restart finished listings. Use the listing scheduler to set up these automatic procedures. Listings can be linked to several listing schedulers.

If you want plentymarkets to automatically start listings at a certain time, you have to define time intervals in the listing scheduler. Either select days of the week or up to three days of the month in the listing scheduler. In both cases, you also have to choose starting times for the listing.

Setting up the listing scheduler:

  1. Go to System » Listings » Scheduler.

  2. Click on Create new listing scheduler.

  3. Carry out the settings as described in Table 14 below.

  4. Save the settings.

Table 14. Settings for the listing scheduler
Setting Explanation

Name

Enter a name for the listing scheduler.

Lister

Activate or deactivate listings with this listing scheduler.

Runtime

Select use listing runtime or select one of the given runtime options in days. If a runtime in days is selected for the listing scheduler, the system always uses this runtime for the listing even if a different runtime has been entered for the listing itself.

Start times

Define one or several daily starting times. For technical reasons, if you select several starting times, then they all have to be at least 60 minutes apart from each other.

Distribution

Select a time limit in minutes. The listings linked to this listing scheduler are started in equal time intervals throughout the selected period of time. If the value 120 minutes was selected for the distribution of 10 listings, then one listing would be started every 12 minutes.

Day

Define up to three days that listings should be started on.

Weekday

Activate days of the week that the listing should be started on.

4.5. Managing layout templates

Use layout templates to give listings a certain layout. The advantage of such a template is that you use plain text only in the actual item description without any design elements. Thus, layout templates reduce the need for maintenance of the item description. Furthermore, basic and general information such as the legal disclosure and shipping information can be saved in the layout template. When adjusting the layout template, these adjustments are applied to all listings linked to this template. In plentymarkets, you can create and adjust as many layout templates as you like.

Layout templates for listings use the same structure as the plentymarkets web design. The content that you want to display for listings can be saved using template variables and functions in the Main frame tab in the System » Listings » Layouts menu. The content is structured with HTML and CSS. The different tabs are described below.

Commissioning third-party providers

HTML and CSS skills are necessary to create a layout template. We recommend that you commission a service provider to create a layout template if you are not experienced in doing so. Go to System » Listings » Layouts to import a layout template that was created externally into plentymarkets.

Main frame

In the Main frame tab, enter the visible content for listings that are set up with this layout template. Replace dynamic content such as the item description, item images, listing description and so on with template variables and functions. They are replaced by the corresponding content of the listing.

HTML structure

In the HtmlStructure tab, enter the HTML code that provides the content of the layout template with the desired structure. The template variable $MainFrame displays the dynamic content saved in the Main frame tab.

CSS

In the CSS tab, set up the cascading style sheet (CSS) that is used to display the layout template. CSS denotes a mark-up language for structured documents. While HTML lets you create the pure content, CSS offers you more possibilities to influence the format and structure of this content, e.g. font type and size.

4.5.1. Creating layout templates

Creating a layout template:

  1. Go to System » Listings » Layouts.

  2. Click on Add.
    → The Create new layout window opens.

  3. Enter a name for the new layout template.

  4. Save the settings.
    → The new layout template is created and displayed in the overview.

  5. Enter code into the Main frame, HtmlStructure and CSS tabs.

  6. Pay attention to the explanations given in Table 15 and carry out the settings in the Settings tab as desired.

  7. Save the settings.

Table 15. Layout templates
Setting Explanation

LayoutTitle

Enter a name for the layout template.

plentymarkets signature

Select which plentymarkets signature is to be used in the listing.
plentymarkets logo and slogan = The standard signature is displayed.
plentymarkets logo, slogan and privacy policy = The plentymarkets signature is displayed including a note about the privacy policy.
Slogan = The plentymarkets signature is displayed without a logo.

Gallery 1-3

Enter the JavaScript code for the content of the data fields Gallery 1 to 3. Enter the template variable at the desired location within the Main frame tab of the layout template.
Make sure that the images used are available via URL. To do so, upload the images on the server e.g. using FTP or the image gallery.

4.5.2. Example code for a layout template

An example code for a layout template is available below. Image 1 shows the preview of a listing that is linked to a layout template based on this code. In this example, plentymarkets logo and slogan was selected for the option plentymarkets signature in the Settings tab.

DE Einstellungen Listings Layout Vorlagen 01

Image 1: Linking listings to different layout templates

Main frame

Example code tab: Main frame

Example of how visible listing content can be represented:

<div class="wrapper clearfix">
	{% $_categories = GetListingStoreCategories('tree') %}

<ul>
{% for $_levelOneCategory in $_categories %}
	<li>
	{% $_name  = $_levelOneCategory['name'] %}
	{% $_url = $_levelOneCategory['url'] %}

	<a href="$_url">$_name</a>

	{% if count($_levelOneCategory['children']) %}
		<ul class="children">
			{% for $_levelTwoCategory in $_levelOneCategory['children'] %}
				<li class="child-level">
					{% $_name = $_levelTwoCategory['name'] %}
					{% $_url = $_levelTwoCategory['url'] %}
					<a href="$_url">$_name</a>
				</li>
			{% endfor %}
		</ul>
	{% endif %}
	</li>
{% endfor %}
</ul>

	<div style="width: $_listingWidth; float: left;" class="listing-content">
		<h1>{% GetItemName(1) %}</h1>
		<span class="item-data">Art.-Nr. $ItemId</span>
		<figure>$MiddleSizeImage[1]</figure>
		<div class="price-block">
			{% if $ListingType == $LISTING_TYPE_FIXED %}
				Jetzt kaufen: $BuyItNowPrice Euro
			{% else %}
				Startpreis: $MinimumBid Euro
			{% endif %}
		</div>

		<hr>
		{% GetItemDescription() %}
		<hr>

		{% if $Free[3] %}
			<span class="info">Artikel umfasst: $Free[3]</span>
		{% else %}
			<span class="info">Artikel ohne Zubehör</span>
		{% endif %}

		<div class="item-properties">
			<b>Merkmale:</b>
			{% $_propertyList = ["Farbe", "Material"] %}
			{% for $_key,$_property in $_propertyList %}
				{% GetItemPropertyByName($_property, $PROPERTY_VALUE) %}
				{% if ($_key + 1) < count($_propertyList) %},{% endif %}
			{% endfor %}
		</div>

		<div class="properties-list">
			{% PropertyList() %}
		</div>
	</div>
</div>

Main frame

Example code tab: HtmlStructure

Example code of a possible HTML structure:

<!DOCTYPE html>
<html>
<head>
    <meta charset="UTF-8">
    <title>$ListingTitle</title>
    {% GetCSSFile() %}
</head>
<body>
    $MainFrame
</body>
</html>

Main frame

Example code tab: CSS

Example code of a possible CSS structure:

/* General styling */
* {
   margin: 0px;
   padding: 0px;
}

body {
    font-family: Arial;
    font-size: 12px;
}

ul
{
    margin: 10px 0;
    list-style-type: none;
}

hr {
    border: medium none;
    border-bottom: 1px solid #ccc;
    margin-bottom: 10px;
}

.wrapper {
    width: 640px;
    margin: 10px auto;
}


/* Menu */
.menu {
    float: left;
    width: 200px;
}

.left_menu {
    margin: 0;
}
    .left_menu li {
        border-bottom: 1px solid #ccc;
    }
        .left_menu li:last-child {
            border-bottom: medium none;
        }

        .left_menu > li > ul,
        .left_menu > li > ul > li > ul {
            margin: 0 0 0 30px;
            display:none;
        }

        .left_menu li a {
            color: #222;
            text-decoration: none;
            display: block;
            padding: 5px;
        }
            .left_menu li a:hover {
                background: #222;
                color: #fff;
            }


/* Listing Content */
.listing-content {
    float: left;
    padding: 20px;
}
    .listing-content .item-data {
        color: #999;
        font-size: 11px;
    }

    .listing-content figure {
        text-align: center;
    }

    .listing-content .price-block {
        font-size: 22px;
        font-weight: bold;
        text-align: right;
    }

    .listing-content p {
        line-height: 16px;
    }

/* Info element block */
.info {
    font-weight: bold;
    margin: 10px 0;
    display: block;
}

    .info::before {
        content: 'i';
        padding: 5px 0;
        font-size: 15px;
        border: 1px solid lightblue;
        border-radius: 65px;
        width: 23px;
        height: 12px;
        display: inline-block;
        text-align: center;
        font-family: initial;
        background: lightblue;
        color: white;
        margin-right: 6px;
    }


/* Auto-Generated Character List */
.PlentyArticleCharacterList {
    margin: 0 10;
}
    .PlentyArticleCharacter > div {
        float: left;
    }

    .PlentyArticleCharacterName {
        font-weight: bold;
        margin-right: 5px;
    }


/* Clearfix */
.clearfix:before,
.clearfix:after,
.PlentyArticleCharacter {
    content: " "; /* 1 */
    display: table; /* 2 */
}


.clearfix:after, .PlentyArticleCharacter:after {
    clear: both;
}

4.5.3. Importing layout templates

You have the possibility to create and edit layout templates externally and then import the layout templates into plentymarkets. Layout templates are imported into your plentymarkets system with a ZIP file.

Importing layout templates:

  1. Go to System » Listings » Layouts.

  2. Click on Import in the lower left-hand corner.
    → The Import layout window opens.

  3. Enter a name for the new layout template.

  4. Click on Upload files.

  5. Select the ZIP file that includes your layout template in the Upload files window.

  6. Click on Open.
    → The layout template is imported and displayed in the overview.

4.5.4. Linking a layout template

Now link the listings to the layout template. Use one listing template for several listings. Individual listings are linked directly within the listing.

Linking listings to layout templates:

  1. Go to Listings » Edit listings.

  2. Open a listing and click on the Description and layout tab.

  3. Use the drop-down list to select which layout template you want to link to the listing.

  4. Carry out the additional settings. Pay attention to the explanations given in Table 16

  5. Save the settings.
    → The listing is linked to this layout template.

4.5.5. Template variables and template functions

Fill the HTML layout with the desired and necessary template variables and functions and this way, have the corresponding content of the listing placed in the layout. Pay attention to upper and lower case letters in the template variables and functions.

Fill in the item description {% GetItemDescription() %} instead of the description that is saved with the listing. This way, you only need to maintain one description text for your online store and listings.

The following table explains the template variable and functions in the Layout templates menu in alphabetical order:

Table 16. Template variables and template functions for layout templates
Variable/function Explanation

Function

{GetCSSFile() %}

Generates the <link> tag for the CSS file.

{% GetCrossSellingData() %}

Adds cross-selling items to a listing on eBay.
The following data can be displayed for cross-selling items:
Item ID, title, variation ID, variation number, external listing ID, price, currency, image URL, eBay URL
The following parameter is required:
type = The cross-selling type. The following types are available:
'Similar', 'Accessory', 'ReplacementPart', 'Bundle'
Examples:
GetCrossSellingData('Similar') = Displays similar cross-selling items.
GetCrossSellingData('Accessory') = Displays cross-selling items that were marked as accessory.
GetCrossSellingData('ReplacementPart') = Displays cross-selling items that were marked as replacement parts.
GetCrossSellingData('Bundle') = Displays cross-selling items that were marked as item bundle.

{% GetItemDescription() %}

Item description
Optional parameter:
lang = language that should be used. The following languages can be used: DE, EN, FR, IT, ES, TR, NL, PL, NN, DA, SE, CZ, ZH, VI
*Examples:*
GetItemDescription() = Item text in the listing’s language
GetItemDescription('en') = Item text in English

{% GetItemName() %}

Item name
Optional parameters:
nameId = name that should be displayed (1–3)
lang = language that should be used. The following languages can be used: DE, EN, FR, IT, ES, TR, NL, PL, NN, DA, SE, CZ
*Examples:*
GetItemName() = Name 1 in the listing’s language
GetItemName(2, 'en') = Name 2 in English

{% GetItemPropertyById() %}

Item properties
The following parameters are required:
character ID = ID of the property
type = unit or value
*Examples:*
GetItemPropertyById(2, 'unit') = Unit type of the property with ID 2
GetItemPropertyById(3, 'value') = Value of the property with ID 3

{% GetItemPropertyByName() %}

Item properties
The following parameters are required:
characterName = The property’s back end name
type = unit or value
*Examples:*
GetItemPropertyByName('abstract_motives', 'unit') = unit type of the property with the back end name "abstract_motives"
GetItemPropertyByName('abstract_motives', 'value') = Value of the property with the back end name "abstract_motives"

{% GetItemShortDescription() %}

Item preview text
Optional parameter:
lang = language that should be used. The following languages can be used: DE, EN, FR, IT, ES, TR, NL, PL, NN, DA, SE, CZ, ZH, VI
*Examples:*
GetItemShortDescription() = Preview text in the listing’s language
GetItemShortDescription('en') = Preview text in English

{% GetItemTechnicalData() %}

Technical data
Optional parameter:
lang = language that should be used. The following languages can be used: DE, EN, FR, IT, ES, TR, NL, PL, NN, DA, SE, CZ, ZH, VI
*Examples:*
GetItemTechnicalData() = Technical data in the listing’s language
GetItemTechnicalData('en') = Technical data in English

{% GetListingStoreCategories() %}

Shop categories
Optional parameter:
type = flat or hierarchical
*Examples:*
GetListingStoreCategories(flat) = Returns all shop categories individually
GetListingStoreCategories(hierachical) = Returns main categories with subordinate subcategories

{GetPlentymarketsBranding() %}

Displays the plentymarkets signature.

{% PropertyList() %}

Property list

Variable

$AgeRating

Age rating

$BasePrice

Unit price

$BasePriceLot

Content for unit price

$BasePriceUnit

Unit for unit price
Usually, e.g. for food items, a unit price as well as the unit or a reference quantity has to be specified. Please make sure to comply with the according legal regulation in your country.

$BuyItNowPrice

Fixed price (buy it now)

$Free[1] …​ $Free[20]

Free item variables

$Gallery[1], $Gallery[2], $Gallery[3]

Fills in the content of the listing gallery data field (see above).
Examples: www.sellerfox.de, www.ayee.net

$GalleryImage

Gallery image

$GalleryImageURL

Gallery image URL

$Image[1], $Image[2], …​

Item images

$ImageURL[1], $ImageURL[2], …​

Item images URL

$ItemAvailabilityDetails

Stock overview diagram

$ItemAvailabilityIcon

Availability symbol

$ItemAvailabilityString

Availability text

$ItemConditionId

Item condition
0: New
1: Used
2: NEW & with original packaging
3. NEW with label

$ItemEAN

EAN

$ItemHeight

Height

$ItemId

Item ID

$ItemISBN

ISBN

$ItemLength

Length

$ItemMedia

Item media

$ItemModel

Model

$ItemNo

Item number

$ItemProducer

Manufacturer

$ItemRRP

RRP

$ItemShipping[1], $ItemShipping[2]

Extra shipping charge 1 / 2

$ItemWeight

Weight

$ItemWidth

Width

$ListingDescription

Listing description

$ListingTitle

Title of the listing

$ListingSubitle

Subtitle of the listing

$Lot

Content

$MiddleSizeImage[1], $MiddleSizeImage[2], …​

Medium-sized item image

$MiddleSizeImageURL[1], $MiddleSizeImageURL[2], …​

URL of medium-sized item image

$MinimumBid

Listing starting price

$PreviewImage[1], $PreviewImage[2], …​

Preview images

$PreviewImageURL[1], $PreviewImageURL[2], …​

Preview images URL

$ProducerLogo

Manufacturer logo

$ProducerURL

Manufacturer URL

$ReferrerID

ID of the referrer

$ReleaseDate

Release date

$Unit

Unit (gram, litre, pieces)

$UnitString[1], $UnitString[2]

Item unit 1 / 2

$VAT

VAT

Use if-logic

You can use the if/else logic for layout templates. It functions the same way that the logic works in the plentymarkets web design section.

4.5.6. eBay item import

Items can also be created by importing data from eBay. Go to Data » eBay listings and carry out the data import. The whole description of the eBay listing is saved as the item or listing description in plentymarkets. All layout elements (HTML tags etc.) of the listing are imported. Therefore, you need to manually edit the listing after the import. If you still wish to immediately start your listings on eBay via plentymarkets, create a layout template containing only the template function {% GetItemDescription() %} and nothing else. This way, the existing description is used as the listing description without any additional specifications.

4.6. Creating directories

Create any number of directories or subdirectories for organising your listings in the New directory tab of the System » Listings » Directories menu.

Creating a directory:

  1. Go to System » Listings » Directories.

  2. Click on the New directory tab.

  3. Enter a name for the directory or subdirectory.
    → If you want to create a subdirectory, use the Directory option to select which main directory it should be in.

  4. Save the settings.

4.7. Editing directories

Rename or delete subdirectories and directories in the Directories tab.

Editing a directory:

  1. Go to System » Listings » Directories.

  2. Click on the Directory tab.

  3. Edit or delete the directory.

  4. Save the settings.

5. Creating listings

plentymarkets provides you with multiple possibilities for creating listings. Make sure that you create your items first. Then create your listings in the item overview using batch processing or an existing listing. Use the data format ItemListingMarketEbay in order to automatically create large quantities of items.

5.1. Creating a new listing

You can create a new listing in the menu Item » Edit item by clicking on the New listing procedure in the line of an individual item.

Or: Open an item and click on New listing in the tool bar.

Creating a new listing:

  1. Go to Item » Edit item.

  2. Click on New listing in the line of an item.
    → The New market listing window opens.

  3. Carry out the settings and pay attention to the explanations given in Table 17.

  4. Save the settings.
    → The listing is created and the listing overview opens.

Table 17. Settings in the window New market listing
Setting Explanation

Item ID

The ID appears automatically. It is the same ID that the item has. Click on the ID to open the item in the background.

Type

Select the listing type. For eBay, the listing types Auction and Fixed price are available.

Number per lot

Define the quantity of items offered in a single listing. The listing price applies to the entire quantity.

Stock dependence

Select the stock of the listing. Select one of the following options:
unlimited (with synchronisation) = The maximum amount that can be purchased is transferred to the platform. The current stock is not taken into consideration for this setting. Once the stock has been synchronised with plentymarkets, the maximum amount that can be purchased is offered again on the platform.
limited (with reservation) = The current stock from the warehouse is transferred. If the stock in the warehouse exceeds the maximum amount that can be purchased, then only the amount that is set in the listing is transferred. The amount is reserved for the current listing. This amount is not available for other markets.
limited (without reservation) = The current stock from the warehouse is transferred. If the stock in the warehouse exceeds the maximum amount that can be purchased, then only the amount that is set in the listing is transferred. The amount is not reserved for the current listing. The amount is available for other markets. Overselling can occur if the item is purchased on several different markets at the same time.
unlimited (without synchronisation) = The maximum amount that can be purchased is transferred to the platform. The current stock is not taken into consideration for this setting. Once a purchase is made, the quantity is not synchronised and not refilled, but it remains as it is.

Tie to item price

Tie the price of the listing to the item price.
Listing type fixed price: When the price changes, it is not automatically changed on the market. You have to update the price manually or carry out a stock synchronisation. The price on the market can also change after the stock is synchronised if the exchange rate changed.
Listing type auction: The item price is used as the price for the Buy it now option.

Transfer as item number

Select one of the following options which is transferred as the item number:
do not transmit = No item number is transferred.
Transmit EAN = The International Article Number (EAN) is transferred.
Transmit ISBN = The ISBN is transferred.
transmit ePID = The eBay Product ID is transferred.
Transmit UPC = The Universal Product Code is transferred. In order to use this option, an EAN has to be selected for the setting UPC from EAN field.
transmit MPN = The Manufacturer’s Part Number is transferred.
Transmit GTIN = The Global Trade Item Number is transferred.
Custom-made or no-name product = Select this option if the item is not uniquely identified or if it is not a brand-name item.

Price linkage

Select a price ID to use a price set for the listing.

Markets

Select one or multiple markets. eBay, Hood and ricardo are available. Select the eBay platform in addition to eBay.

Listing template

Select a listing template.

5.2. Adding a market listing to an existing listing

If you have already created a listing for an item, then you can add further market listings to it.

Creating a new market listing:

  1. Go to Listings » Edit listings.

  2. Click on the Listing ID (LID) to open a listing.
    → Make sure that you click on the Listing ID (LID) and not on the market listing ID.

  3. Click on New Market listing.
    → A new window opens.

  4. Select one or more markets.

  5. Save the settings.
    → The market listing is created and opened.

For further information about the settings of a market listing, refer to the Editing listings chapter.

5.3. Creating multiple listings

Create multiple listings with the Group function or the Batch processing function in the Item menu. The group function creates listings for previously selected items. The batch processing function creates listings for previously filtered items.

Save a listing template for an item

The listing template is saved for an item in the Listing default settings section of the Multi-Channel tab. Even though the tab is called eBay options, you can also select listing templates for other markets. An eBay listing is created for an item using the group function or batch processing if no listing template was defined in the item’s settings.

Creating listings with the group function:

  1. Go to Item » Edit item.

  2. Place a check mark next to the items that you want to create listings for.

  3. Click on Group function.

  4. Activate the option Create listing in the Procedures section.
    → Irrelevant settings are greyed out.

  5. Click on Apply to create the listings.

Creating listings with batch processing:

  1. Go to Item » Batch processing.

  2. Filter the listings.

  3. Activate the option Create listing in the Procedures section.
    → Irrelevant settings are greyed out.

  4. Click on Apply to create the listings.

Filtering categories

If you want to create listings for items in a specific category, then select the category in the appropriate level. You do not have to select the parent categories.

6. Editing listings

All listings are displayed in the Listings » Edit listings menu. This listing overview displays the most important settings at a glance. Use the Customise the layout function to select the settings to be displayed. Make changes to individual listings in the overview. Furthermore, edit multiple listings with the Group function or the Batch processing function.

Table 18. Listing overview
Setting Explanation

MLID

ID of the market listing.

LID

ID of the listing.

Item ID

ID of the item corresponding to the listing.

Variation No.

Variation number of the item corresponding to the listing.

Directory

Directory that the listing was sorted into in the Listings » Edit listings » Tab: Directory menu.

Platform

Market or platform on which the listing is offered.

Category

The listing’s category. The category is displayed, set or edited in the Market tab.

Title

Name of the listing.

Duration

Duration of the listing.

Quantity

Maximum number of items to be sold on this market.

Stock (net)

Net stock of the listing.

Stock dependence

Stock dependence of the listing. The listing depends on the stock availability or not.

Verification

Verification of the listing’s settings. The result is displayed here.

Listing fee

Listing fee of the listing.

Fixed price

Price for fixed price offers.

Starting price

Price of the listing when it is started.

Lister

Endless listers set up for the listing are displayed here. The listing is continuously started automatically.

Online status

Status of the listing. Displays whether the listing is active.

Special sale

Special sales set up for the listing are displayed here. Create a new special sale directly on eBay. Special sales will be available in plentymarkets immediately after they have been created and are automatically synchronised once an hour.

6.1. Editing an individual listing

All created listings are displayed in the listing overview. Open a market listing to change the basic settings and market settings as well as edit texts and the layout. Proceed as follows to edit a listing.

Editing a market listing:

  1. Go to Listings » Edit listings.

  2. Click on a market listing.
    → The market listing opens.

  3. Carry out the settings and pay attention to the explanations given in Table 19, Table 20, and Table 21.

  4. Save the settings.

toolbar market listing

Image 1: A market listing’s tool bar

Table 19. Editing a market listing
Setting Explanation

Save

Save the settings. Changes to listings become effective after saving the settings.

Copy

Copy the market listing with all of its settings.

Listing scheduler

Select a listing scheduler for the market listing. Select a listing scheduler in the Activate listing scheduler window.

Start

Start market listing. Select a starting time in the Start market listing window.

Listing template

Apply a listing template to the market listing. Select a listing template in the Apply listing template window.

Preview

Open the market listing’s preview window.

Active listing

Open an overview of all active listings.

LID

Open an overview of all market listings for this listing ID.

Item ID

Open the item corresponding to the market listing.

Check

Check whether the market listing is ready to be uploaded to eBay.

Delete

Delete the market listing.

6.1.1. Carrying out the basic settings

The Base tab of a market listing includes settings that apply to all markets and platforms. The options in this tab may differ from one listing type to another. For example, a fixed price listing does not include the options Starting price and Minimum price.

Table 20. A market listing’s Base tab
Setting Explanation

Last change

Date and time when changes were last made.

Listing fee

Fee that needs to be paid for the listing.

Active

Activate the listing. Active listings are automatically started with the listing scheduler. It is not possible to click on Start until the listing is activated.

Market

The market that the listing is set up for.

Platform

The platform that the listing is set up for.

Account

The account that the market listing was set up with. The account can be changed.

Directory

The directory that the market listing was sorted into. The directory can be changed.

Duration

Determine the duration from 1 day to endless (GTC).

Endless lister

Activate the endless lister to automatically start the listing over and over again.

Market listings active at the same time

Choose 1 to 8 listings that can be active at the same time. This setting is only available if the Endless lister is active.

Maximum quantity for sale

Enter the maximum number of items to be sold on this market.

Starting price

Enter an amount. The listing of the type Auction is started with this price.

Minimum price

Enter the minimum price for listings of the type Auction.

Fixed price

Enter an amount for a listing of the type Fixed price. If you activated the option Tie to item price when creating the listing, the fixed price is displayed in the currency of the platform and cannot be changed.

VAT

Select the country and the VAT rate. If the options No country and No VAT are selected, then no VAT is displayed in the listing.

Add unit price specification

Select whether the unit price should be displayed and where it should be displayed. For listings of the Fixed price type or Buy it now listings with Weight or Volume options, the unit price must be entered. Values for units which are saved for an item are automatically transferred to eBay.

Order status

Select a status that the sold listing should be imported with.

Warehouse

Select a warehouse or use the basic setting that was selected for the Warehouse selection option in the Stock menu.

Shipping profile

Select a shipping profile that is used when uploading a listing to the market.

List with all variations

Activate to upload the listing with all variations.
Uploading listings with variations is only possible on certain platforms, e.g. Germany, USA, United Kingdom and Italy. Additionally, the function is restricted to certain categories (e.g. clothes). For further information, refer to eBay’s link:https://www.ebay.co.uk/pages/help/sell/listing-variations.html[Creating a listing with variations^ page.

Variations

Select an item’s variation that is to be uploaded to the market.

6.1.2. Editing the description and the layout

Use the Description and layout tab to enter texts for the listing and to select a layout.

Table 21. A market listing’s Description and layout tab
Setting Explanation

Title

The item name is transferred by default. The title can be changed.

Subtitle

Enter a subtitle.

Layout template

Select a layout template.

Number of images

Select how many images should be uploaded for the market listing. You can transfer a maximum of 12 images.

Language

Select a language. The listing is uploaded to the market in this language. If language-neutral template variables are used in the description, then the text is displayed in the language that was selected here.

Description

Enter a description for the market listing.
Click on Insert item description to insert the item description into this text field. The language that is selected above needs to be the same language as the item description.
The Set up editor function is available for editing the description in the syntax editor. Specify whether you want to display control characters and spaces instead of tabs.

6.1.3. Changing the market settings

In the Market tab you can change the settings for the market eBay.

Table 22. A market listing’s Market tab
Setting Explanation

Category 1 ID;
Category 2 ID

Enter a category ID or click on Search to select a category.

Store category 1;
Store category 2

Select a shop category. Store categories are only available if you have created a store for the market.

Condition

Select the item condition. The options become visible once the category has been selected. Item conditions and descriptions are provided by eBay. For further information, refer to eBay’s Item conditions by category page.

Description of the condition

Enter the description of the item condition.

Transfer RRP

Select Yes, No or No, but display as discounted.
Yes = Transfer the recommended retail price. The RRP is saved in the item’s settings.
No = Do not transfer the recommended retail price.
No, but display as discounted = Do not transfer the recommended sales price but display the item as discounted.
Important: Update the listing one time with the group function if you change the setting for an active listing from transfer RRP to do not transfer RRP. To do so, select the options Reset RRP and Quantity, price and variations within the group function in the menu Listings » Active listings.

Best offer

Activate to allow best offers for listings of the Fixed price type. Best offers are not available in all categories. Best offers are unavailable for offers with variations. For further information, refer to eBay’s Selling with Best Offer page.

Reject minimum price

Enter an amount. All best offers lower than this amount are automatically rejected.

Accept minimum price

Enter an amount. All best offers higher than this amount are automatically accepted.

Gallery

Selecting the gallery options. For further information, refer to eBay’s About gallery upgrades page.

Featured first

Select 7 days or entire duration of the offer.
7 days = Upgraded offer for highlighting the item on the first page of the search result for a duration of 7 days.
Entire duration of the offer = Upgraded offer for the entire duration of the offer. This option is renewed every 30 days and can be cancelled at any time.
For further information, refer to eBay’s Promoting your item with listing upgrades page.

Additional options

Activate one, several or all options.

Private auction

Activate to make a listing private.

eBay Plus

Select Basic settings, Yes or No.
Basic settings = The option selected for the Automatically activate eBay Plus for new listings setting in the System » Markets » eBay » Settings » Tab: Account settings menu is used. Basic settings is selected by default.
Yes = Activate eBay Plus for the listing.
No = Deactivate eBay Plus for the listing.

Hit counter

Select Basic setting or *Retrocomputing style*to count the visitors of the listing.

Parts compatibility listing

Add a parts compatibility listing. Enter the name of a list or only a part of the name and select a list. Create parts compatibility listings in the System » Markets » eBay » Parts compatibility listing menu.

Properties

Edit properties All properties for the selected category are displayed in the eBay properties window. Click on Add to create your own property. Enter a name for the property into the left-hand text field. Enter a value for the property of no more than 128 characters into the right-hand text field. The properties saved here take priority over an item’s properties when transferring to eBay. You will receive the error message Code: 046 In this category, item properties are deactivated by eBay if there are faulty entries or if no item properties are available. For further information about properties, refer to the Uploading offers with variations chapter or eBay’s Providing item specifics page.

6.2. Editing multiple listings

Edit multiple listings with the Group function or the Batch processing function in the Listings menu. The group function edits previously selected listings. The batch processing function edits previously filtered listings.

Which method should you use?

It will be faster to use the group function or batch processing depending on the number and type of listings you want to edit. Use batch processing with the Manufacturer filter if you only want to edit the listings of a certain manufacturer. This way, you can edit all of the listings for one manufacturer without having to select every single listing beforehand. Use the group function if the listings you wish to edit cannot be grouped with a certain filter.

Using the group function:

  1. Go to Listings » Edit listings.

  2. Select the listings that you want to edit.

  3. Click on Group function.
    → The Group function window opens.

  4. Configure the settings as described in Table 23 below.

  5. Click on Execute to apply the settings to the listings.

Table 23. Editing listings with the Group function or Batch processing
Setting Explanation

Procedures

Start listing

Activate this option to start the listings.
Start at time above = Select a date and time. The listings are started at this time.
Start within = Select a time period. The listings are started within this time period. The time interval between listings changes depending on the number of listings.

Copy listings

Activate to copy the selected listings.

Copy item description

Activate to use the item description as the listing description.

Copy item name

Activate and select a name. This name is saved in the selected listings.

Check market listings

Activate to check the selected market listings.

Delete listings

Activate to delete the selected listings.

Listing settings

Tie to item price

Tie the price of the fixed price listing to the item price. When the price changes, it is not automatically changed on the market. You have to update the price manually or carry out a stock synchronisation. The price on the market can also change after the stock is synchronised if the exchange rate changed.

Stock dependence

Select the stock of the listing.

Number per lot

Define the quantity of items offered in a single listing. The listing price applies to the entire quantity.

Transfer as item number

Select which number should be transferred as the item number.

Type

Select the listing type. For eBay, the listing types Auction and Fixed price are available.

eBay

Platform

The platform that the listing is set up for. The platform can be changed.

Account

The account that the market listing was set up with. The account can be changed.

Category 1
Category 2

Enter a category ID or click on Search to select a category.

Store category 1;
Store category 2

Select a shop category. Store categories are only available if you have created a store for the market.

Shipping profile

Select a shipping profile that is used when uploading a listing to the market.

Condition

Select the item condition. The options become visible once the category has been selected. Item conditions and descriptions are provided by eBay. For further information, refer to eBay’s Item conditions by category page.

Duration

Determine the duration from 1 day to endless (GTC).

Description of the condition

Enter the description of the item condition.

Transfer RRP

Select Yes, No or No, but display as discounted.
Yes = Transfer the recommended retail price. The RRP is saved in the item’s settings.
No = Do not transfer the recommended retail price.
No, but display as discounted = Do not transfer the recommended sales price but display the item as discounted.

Best offer

Activate to allow best offers for listings of the Fixed price type. Best offers are not available in all categories. Best offers are unavailable for offers with variations. For further information, refer to eBay’s Selling with Best Offer page.

Reject minimum price

Enter an amount. All best offers lower than this amount are automatically rejected.

Accept minimum price

Enter an amount. All best offers higher than this amount are automatically accepted.

Featured first

Select 7 days or entire duration of the offer.
7 days = Upgraded offer for highlighting the item on the first page of the search result for a duration of 7 days.
Entire duration of the offer = Upgraded offer for the entire duration of the offer.
For further information, refer to eBay’s Promoting your item with listing upgrades page.

Gallery

Selecting the gallery options. For further information, refer to eBay’s About gallery upgrades page.

Private auction

Activate to make a listing private.

eBay Plus

Select Basic settings, Yes or No.
Basic settings = The option selected for the Automatically activate eBay Plus for new listings setting in the System » Markets » eBay » Settings » Tab: Account settings menu is used. Basic settings is selected by default.
Yes = Activate eBay Plus for the listing.
No = Deactivate eBay Plus for the listing.

Parts compatibility listing

Add a parts compatibility listing. Enter the name of a list or only a part of the name and select a list. Create a parts compatibility listing in the System » Markets » eBay » Parts compatibility listing menu.

Hit counter

Select Basic style or Retrocomputing style. You must have selected a platform.

Reset eBay properties

Activate to reset eBay properties.

eBay properties

Edit properties. You must have selected a platform and category 1.

Additional options

Activate one, several or all options.

Subtitle

Enter a subtitle.

Market listing settings

Directory

The directory that the market listing was sorted into. The directory can be changed.

Warehouse

Select a warehouse or use the basic setting that was selected for the Warehouse selection option in the Stock menu.

Order status

Select a status that the sold listing should be imported with.

Endless lister (listings active at the same time)

Activate to select 1 to 8 listings that can be active at the same time.

Layout template

Select a layout template.

Language

Select a language. The listing is uploaded to the market in this language. If language-neutral template variables are used in the description, then the text is displayed in the language that was selected here.

Activate listing

Activate the listing. Active listings are automatically started with the listing scheduler. It is not possible to click on Start until the listing is activated.

Unit price specification

Select whether the unit price should be displayed and where it should be displayed.

VAT

Select the country and the VAT rate. If the options No country and No VAT are selected, then no VAT is displayed in the listing.

Starting price

Enter an amount. The listing of the type Auction is started with this price.

Minimum price

Enter the minimum price. Offers are then accepted or rejected automatically based on this price.

Fixed price

Enter an amount for a listing of the type Fixed price.

Number of images

Select how many images should be uploaded for the market listing. You can transfer a maximum of 12 images.

Maximum quantity for sale

Enter the maximum number of items to be sold on this market.

List all variations

Activate to upload the listing with all variations.

Listing scheduler

Select a listing scheduler for the market listing. Select a listing scheduler in the Activate listing scheduler window.

Using batch processing:

  1. Go to Listings » Batch processing » Listings.

  2. Select the filters. Pay attention to the explanations given in Table 24.

  3. Configure the settings as described in Table 23 below.

  4. Click on Execute to apply the settings to the listings.

Table 24. Filter options for batch processing
Setting Explanation

MLID

Select the operator and enter one or more market listing IDs to filter market listings. Use commas to separate multiple market listing IDs.

LID

Select the operator and enter one or more listing IDs to filter listings. Use commas to separate multiple listing IDs.

Directory

Select a directory or ALL directories.

Flag 1;
Flag 2

Select a flag to only display listings with this flag.

Item ID

Enter an item’s ID to search for the listings that include this item. Use commas to separate multiple item IDs.

Variation No.

Enter a variation number to search for the listings that include this item. Wildcard search, i.e. displays all listings that include variation numbers starting with this sequence of numbers.

Store visibility

Select one of the following options for the visibility of listings in the online store:
ALL = All of the listings are edited.
Invisible = Only invisible listings are edited.
Visible = Only visible listings are edited.
Only invisible in item listings = Items are neither displayed in a category nor are they displayed with the search function. Items are only displayed with a direct link.

Available

Select an availability or ALL to only edit listings that include items with the selected availability.

Stock

Select a stock level or ALL to only edit listings that include items with the selected stock level.

Warehouse

Select a specific warehouse or ALL to only edit listings that include items with this warehouse as the main warehouse.

Manufacturer

Select a manufacturer or ALL to only edit listings that include items with the selected manufacturer.

Market

Select a market or ALL to only edit listings uploaded to the selected market.

Platform

Select a platform or ALL to only edit listings uploaded to the selected platform. This option is dependent on the market.

Account

Select an account or ALL to only edit listings uploaded with the selected account.

Category 1 ID;
Category 2 ID

Enter the eBay category.

7. Copying listings

You can copy one or more listings at the same time. Copying listings can be useful, for example, if you uploaded a listing to ebay.de and want to upload the listing to ebay.at or another country platform. In order to avoid duplicate listings in your plentymarkets system, change the settings of the listing after copying, i.e. the country platform.

7.1. Copying an individual listing

Copy a market listing, e.g. if you want to upload the same listing with a different variation to ricardo. The copied listing has the same settings as the original. You only have to change the platform or the variation after copying.

Copying a market listing:

  1. Go to Listings » Edit listings.

  2. Open a market listing.

  3. Click on Copy.
    → You are asked to confirm your decision.

  4. Click on Copy.
    → The market listing is created and opened.

For further information about the settings of a listing, refer to the Editing listings chapter.

7.2. Copying multiple listings

Copy multiple listings with the Group function or the Batch processing function in the Listings menu. The group function copies previously selected listings. The batch processing function copies previously filtered listings.

Using the group function to copy listings:

  1. Go to Listings » Edit listings.

  2. Place a check mark next to the listings that should be copied.

  3. Click on Group function.

  4. Activate the option Copy listings in the Procedures section.

  5. Click on Execute to copy the listings.

Using batch processing to copy listings:

  1. Go to Listings » Batch processing » Listings.

  2. Filter the listings.

  3. Activate the option Copy listings in the Procedures section.

  4. Click on Execute to copy the listings.

Copying and changing listings

If you change settings in the batch processing or group function section and you select the procedure Copy listings, then the settings are applied to the copied listings. This means that your listings are changed when copied.

8. Searching for listings

Filters help you to search for listings. For example, with the Market filter, you only display listings of a single market. If no filters are used, all listings are displayed in the overview. You can also filter by categories and directories.

8.1. Filtering by settings

The following filters and functions are available in the Listings » Edit listings menu:

Table 25. Filter options for listings
Setting Explanation

Search

Perform a search.

Reset

Reset filters.

Market listing ID

Enter one or more market listing IDs. Use commas to separate multiple market listing IDs.

Listing ID

Enter one or more listing IDs. Use commas to separate multiple listing IDs.

Item ID

Enter one or more item IDs. Use commas to separate multiple item IDs.

Variation No.

Enter a variation number to search for the listings that include this item. Wildcard search, i.e. displays all listings that include variation numbers starting with this sequence of numbers.

Listing data

Enter the title, subtitle or description of a listing.

Market

Select one market or ALL. Select eBay to only display market listings created for this market.

Platform

Select one platform or ALL.

Account

Select an account or ALL to only display listings uploaded with the selected account.

Category 1 ID;
Category 2 ID

Enter the category ID to only display listings with this category.

Store category 1;
Store category 2

Select one store category or ALL.

Gallery type

Select one gallery type or ALL.

Best offer

Select Yes,No, or ALL.

Parts compatibility listing

Enter a parts compatibility listing’s ID to display all listings assigned to the list with this ID.

Shipping profile

Select a shipping profile or ALL.

eBay Plus

Select a shipping profile or ALL.

Flag 1;
Flag 2

Select a flag to only display listings with this flag.

Listing type

Select one listing type or ALL. For eBay, the listing types Auction and Fixed price are available.

Verification

Select a verification result or ALL to only display listings with the selected result.

Status

Select the listing status to only display listings with the selected status.

Warehouse

Select a warehouse or ALL to only display listings with items from the selected warehouse.

Duration

Select a duration from 1 day to endless (GTC) or ALL to display listings with the selected duration.

Quantity

Enter the quantity of items that can be purchased to only display listings with the selected quantity of items.

Layout

Select a layout template or ALL to only display listings with the selected layout.

Endless lister

Search for listings with or without endless lister or display ALL.

Listing scheduler

Select a listing scheduler or ALL to only display listings with the selected listing scheduler.

Updated from

Select a date to display all of the listings that were updated on this day or after.

Updated to

Select a date to display all of the listings that were updated on this day or before.

Stock

Select a stock level or ALL to only display listings with the selected stock level.

Stock dependence

Select a stock dependence or ALL to only display listings with the selected stock dependence.

Variations

Search for listings with or without variations or display ALL.

Special sale

Search for listings with or without special sales or display ALL.

8.2. Filtering by categories

Select a category in the Category tab. Only listings with items of the selected category are displayed. If you no longer want to search within a specific category, then click on the Filter tab and deactivate the option With category.

8.3. Filtering by directories

Select a directory in the Directory tab. Only listings with items sorted into the selected directory are displayed. If you no longer want to search within a specific directory, then click on the Filter tab and deactivate the option With directory.

9. Starting listings

Listings can be started in several ways. Start individual listings manually. Multiple listings can be started automatically using listing schedulers or endless listers.

Listings in your own eBay shop

Listings are automatically listed in your own eBay shop via the eBay account which is linked to your eBay shop.

9.1. Manually starting listings

An individual market listing can be started in the detailed view. The market listing must be active in order to be started. Use the group function to start multiple market listings manually. You can restart listings that have been listed before using the group function for active listings.

Starting an individual market listing:

  1. Go to Listings » Edit listings.

  2. Click on a market listing.
    → The market listing opens.

  3. Click on Start in the tool bar.
    → The Start market listing window opens.

  4. Select a date and time.

  5. Click on Start to start the market listing at the selected time.

Starting several market listings:

  1. Go to Listings » Edit listings.

  2. Place a check mark next to the listings that you want to start.

  3. Click on Group function.
    → The Group function window opens.

  4. Select Start listings as the procedure.

  5. Select a starting time according to Table 26.

  6. Click on Execute to start the market listings.

Starting several market listings with active listings:

  1. Go to Listings » Active listings.

  2. Place a check mark next to the listings that you want to start.

  3. Click on Group function.
    → The Group function window opens.

  4. Select Start in the Procedures area.

  5. Select a starting time according to Table 26.

  6. Click on Execute to start the market listings.

Table 26. Options for specifying when a listing should be started
Setting Explanation

Start at time above

Select a date and time. The listings are started at this time.

Start within

Select a time period. The listings are started within this time period. The time interval between listings changes depending on the number of listings.

Starting a market listing in the future

If the selected starting time is in the future, then the listing is included in the Future listings menu until it is started. This menu includes all of the listings that have a starting time in the future.

9.2. Automatically starting listings with the listing scheduler

In plentymarkets, there are multiple ways to automatically start listings or restart listings once they have already been started. Use the listing scheduler to specify starting times for listings. Go to System » Listings » Scheduler to set up the listing scheduler.

Uploading listings with the listing scheduler:

  1. Go to Listings » Active listings.

  2. Open a market listing.

  3. Click on Listing scheduler in the tool bar.
    → The window Activate listing scheduler opens.

  4. Select one, several or all of the listing schedulers.

  5. Save the settings.

9.3. Automatically starting listings with the endless lister

The Endless lister option automatically restarts your expired listings.

Setting up the endless lister:

  1. Go to Listings » Active listings.

  2. Open a market listing.

  3. Click on the Base tab and activate the Endless lister.
    → It is now possible to select the Listings active at the same time option. This option determines how many active listings can be listed on the market at the same time.

  4. Save the settings.

9.4. Future listings

The Listings » Future listings menu includes all started listings that have a starting time in the future. You can open the item and the market listing in the overview to edit or check the settings. You can also delete listings and thus prevent them from being started.

Deleting listings with endless lister

If you delete a listing that has the Endless lister option activated, then this listing is started again. In this case, you would not have prevented the listing from being started. In order to delete the listing, you have to deactivate the endless lister first.

10. Creating listing templates

Use the group function or batch processing to create listing templates. You can save specific settings in listing templates and then use them over and over for listings instead of having to enter the settings again each time. Listing templates can be used for individual listings as well as for the group function and batch processing.

Creating a listing template with the group function:

  1. Go to Listings » Edit listings.

  2. Activate the listings that you want to edit.

  3. Click on Group function.
    → The Group function window opens.

  4. Carry out the settings as desired. Pay attention to the information given in Table 23 in the Editing listings chapter.

  5. Click on Save new template.
    → The Name of template window opens.

  6. Enter a name for the template.

  7. Save the settings.
    → The template is created.

Creating a listing template with batch processing:

  1. Go to Listings » Batch processing » Listings.

  2. Carry out the settings as desired. Pay attention to the explanations given in Table 23 in the Editing listings chapter.

  3. Click on Save new template.
    → The Name of template window opens.

  4. Enter a name for the template.

  5. Save the settings.
    → The template is created.

As long as you are logged in, the template created last is automatically preselected when opening the group function.

11. Active listings

Active listings are currently available on a market or were recently available. In this chapter, you will learn how to search for, update, or end active listings.

11.1. Searching for active listings

All active listings are displayed in an overview in the Listings » Active Listings menu. Use the filters for settings, categories or directories to narrow down the listings that are displayed. In addition to the filters described in Table 27, the following options are available:

Table 27. Filter options for active listings
Setting Explanation

Relisted

Search for listings that have been relisted, have not been relisted or display ALL.

Update error

Search for listings with or without update errors or display ALL.

Start time from

Display all listings that were started on this day or after.

Start time to

Display all listings that were started on this day or before.

Active from

Display all listings that were activated on this day or after.

Active to

Display all listings that were activated on this day or before.

End time from

Display all listings that ended on this day or after.

End time to

Display all listings that ended on this day or before.

Sold

Search for listings that have been sold or not or display ALL.

Duplicate listings

Identify duplicate listings using the item ID, the listing ID or the market listing ID or do not check.

Price ID

Enter a price ID to only display listings that have this price ID. If an item is listed several times on different markets or platforms, you filter by price ID and only search for the listings that offer this item at a specific price.

Tie to item price

Activate to only display listings where the price is tied to the item price.

11.2. Editing active listings via group function

Use the group function to start, end, delete, restart, or update listings. The group function edits previously selected listings.

Editing active listings via group function:

  1. Go to Listings » Active listings.

  2. Activate the listings that you want to carry out procedures for.

  3. Click on Group function.
    → The Group function window opens.

  4. Select a procedure according to Table 28.

  5. Click on Execute to carry out the procedure for the selected listings.

Table 28. Group function procedures
Setting Explanation

None

Select this option to update the listings.

Start

Select this option to start the listings. Also select Start at time above or Start within.
Start at time above = Select a date and time. The listings are started at this time.
Start within = Select a time period. The listings are started within this time period. The time interval between listings changes depending on the number of listings.

End and delete

Select this option to end the listings on markets. Afterwards, the listings are removed from the active listings. Certain requirements have to be fulfilled in order for listings to be ended. Ask the markets when it is possible to end listings so that you do not violate their conditions.

End and restart

Select this option to end the listings and then restart them afterwards.

Delete

Select this option to delete listings in plentymarkets. Listings are not deleted on the market. You have to end the listings in order to remove them from the market. If listings are deleted in plentymarkets but are still running on the market, then the stock is no longer synchronised with plentymarkets.

Update eBay options

Select one, several, or ALL of the following options: Title, Subtitle, Properties, Category, Item details, Additional options, Duration, Shipping information, Description, Images, Quantity, price, and variations, Renew variations, Parts compatibility listing, eBay Plus.
The None option must be activated in the Procedures area.

Query update status

You can query the update status once you have begun updating the listings. Click on Query update status. The results are displayed in a message.

11.3. Editing active listings with batch processing

Batch processing includes the same options as the group function. However, the batch processing function edits previously filtered listings. The filters used for narrowing down listings are the same as described for search filters in Table 24 and Table 25. The procedures are the same as described for group functions in Table 28.

Editing active listings with batch processing:

  1. Go to Listings » Batch processing » Active listings.

  2. Select the filters based on Table 25 and Table 27.

  3. Carry out the settings and pay attention to the explanations given in Table 28.

  4. Click on Execute to carry out the settings.
    → A new notification window opens.

  5. Confirm the notification with Execute if the changes should be applied to all selected listings.

12. Uploading offers with variations

You can upload items with multiple variations as a single eBay offer. In order to create variations, you have to create attributes and link them with your items. Variations are combinations of different attributes. Surcharges are applied to every combination, e.g. size, colour and material. Variations linked with a listing are also transferred to eBay when starting, restarting or updating the listing. For further information, refer to eBay’s link:https://www.ebay.co.uk/pages/help/sell/listing-variations.html[Creating a listing with variations^ page.

Variations for eBay listings have to match

Variations must have the same attributes for eBay listings. It is not allowed to start listings that have variations with different attributes.

Sellers who list brand-name items in new or manufacturer-refurbished condition are required to include product identifiers in certain categories. Mandatory product identification also applies to eBay listings with variations in certain categories. The manufacturer and the MPN need to be specified for the entire listing. The UPC or EAN have to be specified for every variation.

12.1. Linking attributes with eBay properties

The eBay attribute link function allows you to link every attribute to one or several eBay properties. You can link an attribute with multiple eBay properties in order to have a larger range of variations. For example, you can link the Size attribute with German and English values. If you want to link attribute values with multiple values of eBay properties, create a category multiple times in the New tab.

No special characters

eBay does not allow special characters for attribute values. Ebay will replace special characters by a space or period during the listing export.

Linking attributes with eBay properties:

  1. Go to System » Item » Attributes.

  2. Expand the attribute.

  3. Click on the Market variation tab.

  4. Select eBay from the Market drop-down list.

  5. Select an eBay platform.

  6. Select a category from the eBay category drop-down list.
    → The eBay category selection window opens.

  7. Select a subcategory and click on Accept.

  8. Click on Search.
    → The attribute and the eBay property drop-down list are displayed in the line below.

  9. Select an eBay property or enter a customised name.
    → A table with the attribute values is displayed.

  10. Select the values from the eBay value column.

  11. Save the settings.

Availability of eBay properties in the drop-down list

In the eBay property drop-down list, only those properties are displayed that eBay did not deactivate for variations. As such, you may find that not as many eBay properties are displayed here as can be selected directly in the listing.

12.2. Linking images with attribute values

You can link your item images with attribute values if you activate the Image link possible option for an attribute in the System » Item » Attributes » Tab: Basic setting menu. Note that images currently can only be linked to one attribute.

Number of images per attribute

250 variations can be transferred per offer. You can only create a maximum of 5 attributes with a maximum of 60 values per attribute. For each attribute value, up to 12 images can be transferred, but not more than 200 images in total.
Therefore, if you want to create offers with many variations, be sure to calculate the maximum possible number of images per attribute.

Linking images with attribute values:

  1. Go to Item » Edit item.

  2. Open an item.

  3. Click on the Images tab.

  4. Select the appropriate attribute value from the Variation link drop-down list.

  5. Save the settings.

12.3. Activating variations in an eBay listing

If you have created several different variations for an item, then you can select whether you would like to activate all of them for an eBay listing or only one particular variation.

Activating a particular variation:

  1. Go to Listings » Edit listings.

  2. Open a listing.

  3. Click on the Base tab.

  4. Select a variation from the drop-down list.

  5. Save the settings.

Activating all variations:

  1. Go to Listings » Edit listings.

  2. Open a listing.

  3. Click on the Base tab.

  4. Activate the List with all variations setting.

  5. Save the settings.

12.4. Mandatory fields of eBay properties

Pay attention to the eBay properties setting in the Listings » Edit listings menu. You find this setting in the Market tab of a listing. This option becomes available once you have saved the eBay category. The values have mandatory fields depending on which category was selected. For further information about mandatory fields of individual categories, refer to link:https://www.ebay.co.uk/pages/help/sell/item_specifics.html[eBay^. All mandatory fields must be set up or filled in.

Exception:

All of the values that were already taken care of with the variation link must not be set here again.

If you already set a value that should be linked to the attribute size for the corresponding listing, then you may not save another value for this attribute here.

Check the settings

In particular, be sure to check the settings for eBay properties. It is very important that you check the settings, since the listing cannot be started or updated if the settings are incorrect.

Click on the eBay properties link in the listing’s basic settings. Check to make sure that the attribute names, which were used for the item variations, e.g.: size or colour, do not have values entered for them. If there are values entered in these text fields, delete them.

12.5. Linking your own properties

In order to be able to use your own properties for the eBay market, these have to be linked with eBay in the System » Item » Properties menu.

Linking your own properties:

  1. Go to System » Item » Properties.

  2. Expand a property.

  3. Activate the Display as eBay property setting.

  4. Save the settings.
    → The property is included in the item’s list of properties on eBay.

Wildcard character in layout template (eBay)

If the Wildcard character in layout template (eBay) function is activated, the property is also displayed in the layout template of a listing, provided that the wildcard character is used.

13. Using cross-selling

Use cross-selling to offer further products related to an item. These products are displayed at your listing on eBay.

Use the template function GetCrossSellingData to add cross-selling items that are linked to an item to a layout template and link this layout template to the desired listings. Add cross-selling items to layout templates in the System » Listings » Layout menu. The template function GetCrossSellingData displays the following data which can be displayed at a cross-selling item:

  • Item ID of the item in plentymarkets

  • Title of the active listing

  • External listing ID

  • Variation ID

    • for individual listings, the ID of the listed variation is displayed

    • for variation listings, the ID of the main variation is displayed

  • Variation number

    • for individual listings, the variation number of the listed variation is displayed

    • for variation listings, the variation number of the main variation is displayed

  • Price

    • for individual listings, the price of the listed variation is displayed

    • for individual listings, the price of the listed variation is displayed

    • Currency

  • Image URL

    • Priority for individual listings:

      1. Image with the lowest position which is linked to the listed variation

      2. Image with the lowest position which is not linked to any variation

    • Priority for variation listings:

      1. Image with the lowest position which is not linked to any variation

      2. Image with the lowest position which is linked to one of the variations

  • eBay-URL

Requirements for adding cross-selling items to an item with the template function GetCrossSellingData:

  • The cross-selling item has to be linked to the item to which it should be added. This is done in the Item » Edit item » Open item » Tab: Cross-Selling menu.

  • The item which cross-selling items should be added to must have an active listing.

A code example for a potential layout template which uses the template function GetCrossSellingData is displayed below. The image shows the preview of a listing that uses this layout template.

example cross selling
Figure 1. Example of cross-selling products

Main frame

Example code tab: Main frame

{% $_crossSelling = GetCrossSellingData('Similar') %}

<h2>Products related to this item</h2>

<div class="cross-selling">
	{% for $_item in $_crossSelling %}
		{% for $_crossSellingData in $_item %}
			{%
				$_itemId = $_crossSellingData['itemId'];
				$_variationId = $_crossSellingData['variationId'];
				$_title = $_crossSellingData['title'];
				$_externalListingId = $_crossSellingData['externalListingId'];
				$_price = $_crossSellingData['price'];
				$_currency = $_crossSellingData['currency'];
				$_variationNo = $_crossSellingData['variationNo'];
				$_imageUrl = $_crossSellingData['imageUrl'];
				$_ebayUrl = $_crossSellingData['ebayUrl'];
			%}

			<div class="card">
				<a href="$_ebayUrl"><img src="$_imageUrl"></a>

				<hr/>

				<div class="container">
					<b>$_title</b>
					<h2>$_price $_currency</h2>
				</div>
			</div>

			{% endfor %}
		{% $_i = $_i + 1 %}
	{% endfor %}
</div>

HTML structure

Example code tab: HTML structure

<!DOCTYPE html>
<html>
	<head>
		<meta charset="UTF-8">
		<link href="https://fonts.googleapis.com/css?family=Roboto" rel="stylesheet">

		<title>$ListingTitle</title>

		{% GetCSSFile() %}
	</head>
	<body>
		$MainFrame
	</body>
</html>

CSS

Example code tab: CSS

html {
	font-family: 'Roboto', sans-serif;
}


hr {
    border: 0;
    height: 1px;
    background-image: linear-gradient(to right, rgba(0, 0, 0, 0), rgba(0, 0, 0, 0.75), rgba(0, 0, 0, 0));
}

.card {
    box-shadow: 0 4px 8px 0 rgba(0,0,0,0.2);
    transition: 0.3s;
    width: 40%;

    width:  250px;
	height: 250px;

	float: left;

	margin-top: 10px;
	margin-right: 10px;
	padding-top: 10px;
}

.card:hover {
    box-shadow: 0 8px 16px 0 rgba(0,0,0,0.2);
}

.container {
	text-align: center;
    padding: 2px 16px;
}

.card img {
	display:block;
	margin:auto;

	width: auto;
	height: 125px;
}

14. Matching ePIDs

Since 15 August 2018, it is mandatory to match products from specific categories which you want to offer on eBay with ePIDs. An ePID (eBay Product ID) is an eBay-specific product identification that is provided by eBay. ePIDs are used to display identical products in a cluster on eBay. When buyers click on the product, they can choose an offer.

A product which is sold on eBay as a single product and in a set can have multiple ePIDs. In plentymarkets, an automatic process checks variations which have active or hidden listings and which are not matched with an ePID once a day and suggests ePIDs for these variations.

Link variations with ePIDs in the menu System » Markets » eBay » ePID matching.

Requirements for matching variations with ePIDs:

  • The variation that you want to match with an ePID has to have an active or hidden listing.

  • The selection Transmit ePID must be selected for the option Transfer as item number within the menu Listings » Edit listings » Open listing ID » Edit listing.

  • An EAN must be saved for the variation within Item » Edit item » Open item » Tab: Variation ID in the section Barcode.

  • In the menu System » Markets » eBay » Settings » Tab: Initial settings, the option Add item details from the eBay catalogue has to be set to Yes.

  • At the moment, ePID matching is only possible for the platforms eBay Germany, eBay UK, eBay United States, eBay Canada, and eBay Australia.

  • At the moment, only products from specific eBay categories can be matched with ePIDs. Further information about the affected categories is available here.

eBay OAuth2 plugin

In order to use ePID matching, the eBay OAuth2 plugin is required, as the process runs via the new REST API. The plugin is available in the plentyMarketplace.

Matching ePIDs:

  1. Go to System » Markets » eBay » ePID matching.

  2. Click on Search.
    → All variations without an ePID from the last day are displayed in the overview.

  3. Click on the variation that you want to match with an ePID.
    → All available ePIDs for this variation are displayed.

  4. Cick on Match ePID in the field of the ePID that you want to match.

Filtering variations without ePIDs

Go to System » Markets » eBay » ePID matching to filter variations without ePID matches. For example, you can search for MLIDs or item IDs, or you can display only variations which are sorted into a specific directory. For further information about filter options for variations without ePID matching, refer to Table 29.

Table 29. Filter options for variations without ePID match
Filter Explanation

MLID

Enter a market listing ID to search for market listings without ePID.

External listing ID

Enter an external listing ID to search for listings without ePID that have this external listing ID.

Item ID

Enter an item ID to search for variations without ePID that have this item ID.

Variation ID

Enter a variation ID to search for variations without ePID that have this variation ID.

Account

Select an account or ALL to search for variations with this account.

Platform

Select a platform or ALL to search for variations that are listed for the saved platform.

Category ID

Enter an eBay category to search for variations in this category.

Directory

Enter a directory to search for variations that are sorted into this directory.

15. Setting up eBay Plus

Participate in the loyalty program and benefit from the advantages of eBay Plus in your plentymarkets system. In order to use eBay Plus, certain requirements for sellers and listings must be met. For further information about the loyalty programme, refer to the eBay Plus program for sellers page.

15.1. Activate eBay Plus for listings

Use the System » Markets » eBay » Settings » Account settings menu to decide whether the loyalty programme should be activated for all new listings. Listings can also be activated or deactivated for eBay Plus later on.

eBay does not accept all listings for eBay Plus

eBay may not accept all of your listings for eBay Plus even though they were activated for the loyalty programme in plentymarkets. In such cases, these listings are displayed as normal eBay listings.

Activating eBay Plus for all new listings:

  1. Go to System » Markets » eBay » Settings » Account settings.

  2. Select Yes for the Automatically activate eBay Plus for new listings setting.

  3. Carry out additional settings as desired. Pay attention to the explanations given in Table 2.

  4. Save the settings.

Instead of activating eBay Plus for all new listings, you can also activate the function for individual listings.

Activating eBay Plus for individual listings:

  1. Go to Listings » Edit listings.

  2. Click on an eBay market listing.
    → The market listing opens.

  3. Click on the Market tab.

  4. Select Yes for the option eBay Plus to activate the listing for eBay Plus.

  5. Save the settings.

The option Basic settings in the Market tab is set by default for eBay Plus in the Listings » Edit listings menu. The setting selected for the option Automatically activate eBay Plus for new listings in the System » Markets » eBay » Settings » Account settings menu is transferred.

Deactivating eBay Plus for individual listings:

Even if you selected Yes for the option Automatically activate eBay Plus for new listings in the System » Markets » eBay » Settings » Account settings menu, it is still possible to deactivate individual listings for eBay Plus. To do so, select No for the option eBay Plus in the market listing’s Market tab.

15.2. Activating eBay Plus for active listings

It is also possible to activate eBay Plus for listings that are already active. However, these listings will only be activated for eBay Plus when they are relisted. If you want the active listing to be immediately available for eBay Plus, update the listing with the group function.

The procedure None has to be selected in the group function in order to update listings in the Listings » Active listings menu.

Updating active listings for eBay Plus with the group function:

  1. Go to Listings » Active listings.

  2. Place a check mark next to the listings that you want to update.

  3. Click on Group function.
    → The Group function window opens.

  4. Activate the option eBay Plus in the Update eBay options area.

  5. Click on Execute to update the listings.

Delayed eBay Plus update

It may take up to 10 minutes for the listings to be updated.

15.3. Using the eBay Plus filter

All of your listings or active listings are displayed in the Listings » Edit listings and Listings » Active listings menus. You can use filters to search for listings activated for eBay Plus. To do so, select the filter option eBay for the market filter. The filter option eBay Plus is displayed. You may notice that both menus have different filter results if this option is selected. This is because the Listings » Active listings menu only displays eBay listings which are currently listed with eBay Plus. All eBay Plus listings are displayed in the Listings » Edit listings menu, including listings which are not currently listed on eBay.

You can search for eBay Plus orders in the Orders » Edit orders menu. Set the filter eBay Plus in the Filter tab to Yes to filter eBay Plus orders.

15.4. Using suitable shipping methods for eBay Plus

One of the requirements of eBay Plus is free and fast shipping. Not all shipping methods are suitable for eBay Plus. For further information about suitable shipping methods, refer to eBay. Select at least one permitted shipping method for eBay. Otherwise, an error message will be displayed when starting an eBay Plus listing.

16. Setting up Click & Collect at Argos

Set up Click & Collect at Argos in plentymarkets to benefit from it. With Click & Collect at Argos, customers can collect the items they ordered on eBay UK in one of the many Argos stores in the UK. Refer to eBay for further information about Click & Collect Argos. Click & Collect at Argos is available for the UK platform only.

16.1. Activating Click & Collect for listings

Activate Click & Collect by placing a check mark next the option Buyers can collect the item at Argos with Click & Collect in the menu System » Markets » eBay » Business policies » Tab: eBay shipping conditions. Next, you have to link the shipping conditions with the shipping profile from eBay that is saved for the listing.

Activating Click & Collect for listings:

  1. Go to System » Markets » eBay » Business policies » Tab: eBay shipping conditions.

  2. Open the desired shipping condition that is saved for the UK platform.

  3. Place a check mark next to the option Buyers can collect the item at Argos with Click & Collect.

  4. Save the settings.

  5. Click on the Shipping profiles tab.

  6. Now select the shipping condition that you just edited for the setting eBay shipping conditions within the General information section.

  7. Save the settings.

Next, link the shipping profile with the listing. To do so, go to Listings » Edit listings » Tab: Base. Select the shipping profile that you just edited for the option Shipping profile.

16.2. Activating Click & Collect for active listings:

It is also possible to activate Click & Collect for listings that are already active.

The procedure Shipping information has to be selected in the group function in order to update listings in the Listings » Active listings menu.

Updating active listings for Click & Collect with the group function:

  1. Go to Listings » Active listings.

  2. Place a check mark next to the listings that you want to update.

  3. Click on Group function.
    → The Group function window opens.

  4. Select the shipping profile that is linked with Click & Collect for the option Shipping information in the*Update eBay options* section.

  5. Click on Execute to update the listings.

16.3. Applying Click & Collect filters

Go to Listings » Active listings to see all your listings or active listings. You can use filters to search for listings activated for Click & Collect. To do so, select the filter option eBay for the market filter. The filter list contains the option Click & Collect.

You can search for Click & Collect orders in the Orders » Edit orders menu. Set the filter Click & Collect in the Filter tab to Yes to filter Click & Collect orders.

17. Sending dunning letters

There are different possibilities to dun customers who, for example, have not yet paid an item purchased on eBay. The following examples will show you how to dun customers manually or automatically.

17.1. Manually sending dunning letters

If you want to send your dunning letters manually, carry out the required settings directly in the eBay order. You can start dunning procedures in agreement with the buyer if:

  • the buyer no longer wants the item

  • the buyer made a bad buy

  • the buyer has returned the item and wants a refund

  • the buyer and the seller could not agree on the terms and conditions

  • there is another unspecified reason

You can also start an eBay dispute process if:

  • the buyer does not respond within the 7 days waiting period

  • the buyer refuses to pay

  • the buyer is no longer a registered user

  • there is another unspecified reason

Manually sending a dunning letter:

  1. Open an eBay order in the Orders » Edit orders menu.

  2. Click on the Edit tab. It is located in the lower part of the order next to the Stock units tab.
    → The editing mode for the stock units is activated.

  3. Select a dunning procedure from the eBay Start dunning procedure…​ drop-down list.
    → The eBay Start dunning procedure window opens.

  4. Click on OK to start the dunning procedure.

17.2. Automatically sending dunning letters

You need to set up an automatic procedure in the procedure manager in order to automatically send dunning information. You can enter the conditions under which the procedures are carried out and define a time for them.

The eBay dispute process can be started with plentymarkets. The customer receives a request for payment via eBay. The dispute process is intended for orders for which payment is outstanding for more than 4 days. In plentymarkets, these orders are referred to as outstanding orders. These orders are displayed in the System » Markets » eBay » Data exchange menu and can be retrieved there.

Automatically sending a dunning letter:

  1. Go to System » Orders » Procedures.

  2. Open the New procedure tab.

  3. Configure the settings as described in Table 30 below.

  4. Save the settings.

Table 30. Settings for automatic dunning procedures
Setting Explanation

Settings

Active

Place a check mark to activate the procedure.

Execute every day at

Specify when the procedure should daily be carried out.

Name

Enter a name for the procedure.

Filter

Status

Select a status.

Last status change

Select Enter the days for the Last status change setting and enter the number of days into the text field below. All eBay orders that have the status 3 for this number of days are displayed.

Payment due date was exceeded

The dispute process is intended for orders for which payment is outstanding for more than 4 days.

Procedure

Send email template

Automatically send the selected email template, e.g. [6] eBay dispute process.

Change order status

Automatically change the order status.

Change dunning level

Automatically change the dunning level.

eBay

Select Start dispute process to automatically send a dunning letter to the customer.

For further information about automatic procedures, refer to the Procedure manager page of the manual.

18. Processing returns

Different ways of processing incoming return requests from eBay customers are available in plentymarkets.

  • Accept a return request and reclaim the items.

  • Accept a return request and do not reclaim the items, e.g. low price items.

  • Offer your customer partial refund of the purchase price.

  • Reject a return request if your eBay terms of return allow it.

18.1. Importing returns

eBay returns and return statuses of the last 14 days are automatically imported from eBay to plentymarkets and updated every hour. When importing, new returns are created with the Standard status for return in the Orders » Edit orders menu. The reason for return chosen by the customer on eBay is assigned to a reason for return in plentymarkets. Imported eBay returns are edited the same way as other returns in plentymarkets.

18.2. Editing returns

The return process depends on whether the customer paid with PayPal or another payment method. If PayPal was used to pay for the item, then initiate a (partial) refund which eBay will carry out for you. The refund amount is automatically booked from your PayPal account to the customer’s PayPal account. Due to the eBay Money Back Guarantee, eBay sets a return directly to the status Ended as soon as you have accepted the return if the item was paid for with PayPal. With other payment methods, you initiate refunds yourself and inform eBay about accepting the refund. The customer has to confirm the receipt of the refund. In both cases, you use event procedures to automatically inform eBay about the progress of the return process.

18.3. Automating returns

Set up event procedures to automatically exchange information with eBay. With event procedures, you initiate refunds from PayPal payments, mark returns as received and inform eBay that you have paid the refund. Event procedures are triggered when you change the status of a return in the menu Orders » Edit orders » Open return.

Editing returns in the order type "return" or "credit note"

Before you set up event procedures for refunds, decide whether refunds should be edited in the order type Return or whether credit notes should be created. If you create credit notes, then select the filter Order type > Credit notes for event procedures with refunds. Since edited eBay statuses are imported into both the credit note and into the return, the event procedure would otherwise be triggered twice, i.e. for the return and for the credit note.

18.3.1. Accepting returns with eBay label

Set up an event procedure to automatically inform eBay about accepting a return and processing it with a return label from eBay.

Setting up an event procedure
  1. Go to System » Orders » Events.

  2. Click on Add event procedure.
    → The Create new event procedure window opens.

  3. Enter a name.

  4. Select the event listed in Table 31 below.

  5. Save the settings.

  6. Carry out the settings as described in Table 31 below.

  7. Place a check mark next to the option Active.

  8. Save the settings.

Table 31. Event procedure for automatically accepting returns with eBay label
Setting Option Selection

Event

Order change: Status change > eBay: Accept return, with eBay label

Filter 1

Order > Order type

Return

Filter 2

Order > Referrer

eBay Germany

Procedure

Market listings > eBay return

Accept return

18.3.2. Accepting returns with your own label

Set up an event procedure to automatically inform eBay about accepting a return and processing it with your own label, not with a return label from eBay.

Returns with own label are only available for ebay.co.uk and ebay.com

Returns with own label are only available for your customers on ebay.co.uk and ebay.com. On ebay.de, returns must be processed with an eBay label.

Setting up an event procedure
  1. Go to System » Orders » Events.

  2. Click on Add event procedure.
    → The Create new event procedure window opens.

  3. Enter a name.

  4. Select the event listed in Table 32 below.

  5. Save the settings.

  6. Carry out the settings as described in Table 32 below.

  7. Place a check mark next to the option Active.

  8. Save the settings.

Table 32. Event procedure for automatically accepting returns with your own label
Setting Option Selection

Event

Order change: Status change > eBay: Accept return, with own label

Filter 1

Order > Order type

Return

Filter 2

Order > Referrer

eBay Germany

Procedure

Market listings > eBay return

Accept return without label

18.3.3. Rejecting returns

Set up an event procedure to automatically inform eBay about rejecting a return.

Pay attention to eBay’s terms of return

Only reject those returns that violate the terms specified in the menu System » Markets » eBay » Business policies » Tab: eBay return policy.

Setting up an event procedure
  1. Go to System » Orders » Events.

  2. Click on Add event procedure.
    → The Create new event procedure window opens.

  3. Enter a name.

  4. Select the event listed in Table 33 below.

  5. Save the settings.

  6. Carry out the settings as described in Table 33 below.

  7. Place a check mark next to the option Active.

  8. Save the settings.

Table 33. Event procedure for automatically rejecting returns
Setting Option Selection

Event

Order change: Status change > eBay: Reject return

Filter 1

Order > Order type

Return

Filter 2

Order > Referrer

eBay Germany

Procedure

Market listings > eBay return

Reject return

18.3.4. Offering partial refund

Set up an event procedure to offer your customer a partial refund of the purchase price.

Setting up an event procedure
  1. Go to System » Orders » Events.

  2. Click on Add event procedure.
    → The Create new event procedure window opens.

  3. Enter a name.

  4. Select the event listed in Table 34 below.

  5. Save the settings.

  6. Carry out the settings as described in Table 34 below.

  7. Place a check mark next to the option Active.

  8. Save the settings.

Table 34. Event procedure for automatically offering partial refunds
Setting Option Selection

Event

Order change: Status change > eBay: Offering partial refund

Filter 1

Order > Order type

Return

Filter 2

Order > Referrer

eBay Germany

Procedure

Market listings > eBay return

Offer partial refund

18.3.5. Uploading your own label to eBay

Set up an event procedure to upload your own label to eBay.

Setting up an event procedure
  1. Go to System » Orders » Events.

  2. Click on Add event procedure.
    → The Create new event procedure window opens.

  3. Enter a name.

  4. Select the event listed in Table 35 below.

  5. Save the settings.

  6. Carry out the settings as described in Table 35 below.

  7. Place a check mark next to the option Active.

  8. Save the settings.

Table 35. Event procedure for uploading your own label
Setting Option Selection

Event

Order change: Status change > eBay: Upload own label to eBay

Filter 1

Order > Order type

Return

Filter 2

Order > Referrer

eBay Germany

Procedure

Market-Listings > Upload own return label at eBay

18.3.6. Marking returns as received

Set up an event procedure to inform eBay about having received the item that was returned by the customer.

Setting up an event procedure
  1. Go to System » Orders » Events.

  2. Click on Add event procedure.
    → The Create new event procedure window opens.

  3. Enter a name.

  4. Select the event listed in Table 36 below.

  5. Save the settings.

  6. Carry out the settings as described in Table 36 below.

  7. Place a check mark next to the option Active.

  8. Save the settings.

Table 36. Event procedure for automatically marking returns as received
Setting Option Selection

Event

Order change: Status change > eBay: Mark return as received

Filter 1

Order > Order type

Return

Filter 2

Order > Referrer

eBay Germany

Procedure

Market listings > Mark eBay return as received

18.3.7. Issuing refunds (PayPal)

Set up an event procedure to initiate a refund via PayPal to the customer.

Setting up an event procedure
  1. Go to System » Orders » Events.

  2. Click on Add event procedure.
    → The Create new event procedure window opens.

  3. Enter a name.

  4. Select the event listed in Table 37.

  5. Save the settings.

  6. Carry out the settings as described in Table 37.

  7. Place a check mark next to the option Active.

  8. Save the settings.

Table 37. Event procedure for automatically initiating refunds via PayPal
Setting Option Selection

Event

Order change: Status change > Issue eBay refund (PayPal)

Filter 1

Order > Order type

Return

Filter 2

Order > Referrer

eBay Germany

Filter 3

Order > Payment method

PayPal

Procedure

Market listings > Issue eBay refund to customer

18.3.8. Marking eBay refunds as sent (non-PayPal)

Set up an event procedure to inform eBay about having initiated a refund for the customer. This event procedure only works for orders that were not paid for with PayPal.

Setting up an event procedure
  1. Go to System » Orders » Events.

  2. Click on Add event procedure.
    → The Create new event procedure window opens.

  3. Enter a name.

  4. Select the event listed in Table 38 below.

  5. Save the settings.

  6. Carry out the settings as described in Table 38 below.

  7. Place a check mark next to the option Active.

  8. Save the settings.

Table 38. Event procedure for automatically marking refunds as sent (non-PayPal)
Setting Option Selection

Event

Order change: Status change > eBay: Mark refund as sent (non-PayPal)

Filter 1

Order > Order type

Return

Filter 2

Order > Referrer

eBay Germany

Filter 3

Order > Payment method

All offered payment methods except PayPal

Procedure

Market listings > eBay refund sent

18.4. Examples of return processes

The following section illustrates the return process. It describes returns when items are sent back, when items are not sent back and also returns with a partial refund. You have to create order statuses for eBay returns and link them with the eBay return statuses in order for the described processes to work. Additionally, you have to set up the event procedures described above.

eBay returns can also be processed on eBay

Instead of partially automating the processes with plentymarkets as described here, you can choose to process eBay returns directly in your eBay account. The return status is automatically updated every hour in plentymarkets.

18.4.1. Full refund with return of the item

This section describes a possible scenario where the customer returns the item to the seller and receives a full refund. The following information gives an example of a return with an own label. If you work with eBay return labels, select the status eBay: Accept return, with eBay label and the event procedure Accept return.

  1. The buyer requests a return in his or her My eBay account.

  2. The return request is imported into plentymarkets and saved with the standard status for returns.

  3. The seller checks the reason for return under Orders » Edit orders » Open return » Tab: Stock units » Note.

  4. The seller accepts the return and sets the return to the status eBay: Accept return.
    → The event procedure Accept return is triggered and your decision is transferred to eBay.

  5. The seller generates the return label in the menu Orders » Shipping-Center.

  6. The seller sets the return to the status eBay: Upload own label.
    → The event procedure Upload own label on eBay is triggered.

  7. The buyer sends the item back and marks it as sent in his or her My eBay account.
    → The return changes to the status eBay: purchaser sent return.

  8. The seller receives the item.

  9. The seller checks the item and sets the status in the Orders » Edit orders » Open return menu to eBay: Mark return as received.
    → The event procedure Mark eBay return as received is triggered and the new status is transferred to eBay.

  10. The rest of the refund process depends on which payment method was used by the buyer:

  11. PayPal payment:

    • The seller sets the return status to Initiate eBay refund (PayPal).
      → The event procedure Issue eBay refund to customer is triggered and the new status is transferred to eBay.
      → The refund amount is directly booked from the seller’s PayPal account to the buyer’s PayPal account.
      → The return changes to the status eBay: return closed. The buyer does not have to confirm the receipt of the refund in order for the status to change.

  12. A different payment method:

    • The seller carries out the refund.

    • The seller sets the return status to eBay: Mark refund as sent (non-PayPal).
      → The event procedure eBay refund sent is triggered and the new status is transferred to eBay.

    • The buyer confirms the receipt of the refund in his or her My eBay account.
      → The return changes to the status eBay: Return closed.

18.4.2. Full refund without return of the item

This section describes a possible scenario where the customer keeps the item but still receives a full refund. This could be useful if customers want to return low-value items and the amount of work and return expenses are disproportionate to the value of the items.

  1. The buyer requests a return in his or her My eBay account.

  2. The return request is imported into plentymarkets and saved with the standard status for returns.

  3. The seller checks the reason for return under Orders » Edit orders » Open return » Tab: Stock units » Note.

  4. The seller accepts the return while the buyer selects one of the following statuses depending on the initial payment method:

  5. PayPal payment:

    • The seller sets the return status to Initiate eBay refund (PayPal).
      → The event procedure Issue eBay refund to customer is triggered and the new status is transferred to eBay.
      → The refund amount is directly booked from the seller’s PayPal account to the buyer’s PayPal account.
      → The return changes to the status eBay: return closed. The buyer does not have to confirm the receipt of the refund in order for the status to change.

  6. A different payment method:

    • The seller carries out the refund.

    • The seller sets the return status to eBay: Mark refund as sent (non-PayPal).
      → The event procedure eBay refund sent is triggered and the new status is transferred to eBay.

    • The buyer confirms the receipt of the refund in his or her My eBay account.
      → The return changes to the status eBay: Return closed.

18.4.3. Partial refund

This section describes a possible scenario where the customer receives a partial refund. A partial refund could be useful, e.g. if the buyer initiates a return for an item that has small blemishes or missing accessories.

  1. The buyer requests a return in his or her My eBay account.

  2. The return request is imported into plentymarkets and saved with the standard status for returns.

  3. The seller checks the reason for return under Orders » Edit orders » Open return » Tab: Stock units » Note.

  4. The seller offers a new price to the purchaser. The seller enters a suggestion for the new item price under Orders » Edit orders » Open return » Tab: Edit next to the option Price [gross]. Or: The seller enters the new price into the Credit note. Afterwards, the seller sets the return status to eBay: Offer partial refund.
    → The event procedure Accept return is triggered and your decision is transferred to eBay.

  5. The buyer accepts the partial payment in his or her My eBay account.
    → The return changes to the status eBay: Partial refund accepted.

  6. The partial refund process depends on which payment method was used by the buyer:

  7. PayPal payment:

    • → The refund amount is directly booked from the seller’s PayPal account to the buyer’s PayPal account.
      → The return changes to the status eBay: return closed. The buyer does not have to confirm the receipt of the refund in order for the status to change.

  8. A different payment method:

    • The seller carries out the partial refund.

    • The seller sets the return status to eBay: Mark refund as sent (non-PayPal).
      → The event procedure eBay refund sent is triggered and the new status is transferred to eBay.

    • The buyer confirms the receipt of the partial refund in his or her My eBay account.
      → The return changes to the status eBay: Return closed.

If the buyer rejects a partial refund

If the purchaser rejects a partial refund, then either initiate a full refund or a return as described above. Alternatively, the case can be escalated to eBay.

19. Processing purchase cancellations

eBay’s purchase cancellation function allows buyers to request a cancellation of a purchase within one hour after ordering if the item has not been shipped yet. As a seller, you have three days to accept or reject the request. If you do not process the request within three days, the request is accepted automatically if the buyer has not paid for the item yet. If the buyer already paid for the item, the purchase cancellation request is automatically rejected.

19.1. Importing requests

Carry out the following settings to import eBay purchase cancellation requests. After the import, the purchase cancellation status is displayed in the Orders » Edit orders menu. The status displayed is the status that you linked to the eBay purchase cancellation status in the System » Markets » eBay » Settings » Tab: Purchase cancellation menu. Therefore, you have to link the statuses first.

Importing purchase cancellation requests automatically:

  1. Go to System » Markets » eBay » Settings.

  2. Click on the Account settings tab.

  3. Select Yes for the Retrieve eBay purchase cancellations option.

  4. Save the settings.
    → The requests are imported automatically and the order status is set based on the status links you created.

Find information on how to process the requests in the following chapters. You can accept or reject every request.

19.2. Accepting requests

You can accept requests in 2 different ways. You can either change the order status or delete outstanding orders.

19.2.1. Changing the order status to accept requests

If you have linked the eBay purchase cancellation statuses with your own statuses as described above, then purchase cancellation requests are imported with the status 8.5 Purchase cancellation requested. By changing the order status, you can process each request individually.

Changing the order status request:

  1. Go to Orders » Edit orders.

  2. Search for orders with the status [8.5] eBay: Purchase cancellation requested.

  3. Select an order.

  4. Change the order’s status to [8.6] eBay: Purchase cancellation accepted.

  5. Save the settings.
    → Create the event procedure described below to automatically inform eBay about your decision.

Use the group function to change several orders at once. If you want to accept the request for unpaid orders, search for all unpaid orders with the status 8.5 and change the status of these orders using the group function.

It might be possible to set up an event procedure based on your specific workflows that accepts requests automatically using certain filters.

19.2.2. Accepting purchase cancellations for outstanding orders

Outstanding orders are those orders for which the buyer has not yet completed the checkout process on eBay. Outstanding orders are only displayed in plentymarkets if the option Shipping costs for new orders coming from eBay was set to Transfer from eBay. This option is found under System » Listings » Checkout. Outstanding orders can be found in the System » Markets » eBay » Data exchange menu.
To accept a purchase cancellation request for an outstanding order, delete this outstanding order.

Deleting outstanding orders:

  1. Go to System » Markets » eBay » Data exchange.

  2. Search for orders with the error message Purchase cancellation requested for this order.

  3. Select an order.

  4. Delete the order.
    → Your decision is sent to eBay even if no event procedure is set up.

19.3. Rejecting requests

You can accept requests in 2 different ways. You can either change the order status or delete outstanding orders.

19.3.1. Changing the order status to reject requests

If you have linked the eBay purchase cancellation statuses with your own statuses as described above, then purchase cancellation requests are imported with the status 8.5 Purchase cancellation requested. By changing the order status, you can process each request individually.

Changing the order status request:

  1. Go to Orders » Edit orders.

  2. Search for orders with the status [8.5] eBay: Purchase cancellation requested.

  3. Select an order.

  4. Change the order’s status to [8.7] eBay: Purchase cancellation rejected.

  5. Save the settings.
    → Create the event procedure described below to automatically inform eBay about your decision.

19.3.2. Automatically rejecting requests for paid orders

Set up two event procedures to automatically reject purchase cancellation requests for paid orders.

Setting up an event procedure
  1. Go to System » Orders » Events.

  2. Click on Add event procedure.
    → The Create new event procedure window opens.

  3. Enter a name.

  4. Select the event listed in Table 39 below.

  5. Save the settings.

  6. Carry out the settings as described in Table 39 below.

  7. Place a check mark next to the option Active.

  8. Save the settings.

Table 39. Event procedure for automatically marking paid orders
Setting Option Selection

Event

Payment: Complete

Filter 1

Order > Flag

Flag

Setting up an event procedure
  1. Go to System » Orders » Events.

  2. Click on Add event procedure.
    → The Create new event procedure window opens.

  3. Enter a name.

  4. Select the event listed in Table 40 below.

  5. Save the settings.

  6. Carry out the settings as described in Table 40 below.

  7. Place a check mark next to the option Active.

  8. Save the settings.

Table 40. Event procedure for automatically rejecting purchase cancellations
Setting Option Selection

Event

Order change: Status change > eBay: Purchase cancellation requested

Filter 1

Order > Flag

Flag

Filter 2

Order > Referrer

eBay Germany

Procedure

Order > Change status

eBay: Purchase cancellation rejected

19.4. Automatically informing eBay about decisions

Set up the following event procedures to automatically inform eBay about your decision regarding the purchase cancellation request. These event procedures are triggered if the status of an order is changed for which a purchase cancellation was requested.

19.4.1. Communicating a purchase cancellation acceptance

Set up an event procedure to automatically inform eBay about accepting a purchase cancellation.

Setting up an event procedure
  1. Go to System » Orders » Events.

  2. Click on Add event procedure.
    → The Create new event procedure window opens.

  3. Enter a name.

  4. Select the event listed in Table 41 below.

  5. Save the settings.

  6. Carry out the settings as described in Table 41 below.

  7. Place a check mark next to the option Active.

  8. Save the settings.

Table 41. Event procedure for automatically informing eBay about accepted purchase cancellation requests
Setting Option Selection

Event

Order change: Status change > eBay: Purchase cancellation accepted

Filter 1

Order > Order type

Order

Filter 2

Order > Referrer

eBay Germany

Procedure

Market listings > Accept eBay cancellation request

19.4.2. Communicating a purchase cancellation rejection

Set up an event procedure to automatically inform eBay about rejecting a purchase cancellation.

Setting up an event procedure
  1. Go to System » Orders » Events.

  2. Click on Add event procedure.
    → The Create new event procedure window opens.

  3. Enter a name.

  4. Select the event listed in Table 42 below.

  5. Save the settings.

  6. Carry out the settings as described in Table 42 below.

  7. Place a check mark next to the option Active.

  8. Save the settings.

Table 42. Event procedure for automatically informing eBay about rejected purchase cancellation requests
Setting Option Selection

Event

Order change: Status change > eBay: Purchase cancellation rejected

Filter 1

Order > Order type

Order

Filter 2

Order > Referrer

eBay Germany

Procedure

Market listings > Reject eBay cancellation request

Refund

If the item for which you accepted the purchase cancellation request was paid for already, then you have 10 days to refund the purchase price.

19.5. Automatically creating a purchase cancellation on eBay

As a seller, you can cancel a purchase on eBay. To do so, you have to specify a reason. Select from the reasons Buyer gave incorrect delivery address, Buyer wants to cancel the purchase, and Item cannot be delivered as agreed upon.

Set up an event procedure to automatically start a purchase cancellation on eBay. An example of an event procedure for cancelling a purchase because the buyer gave an incorrect delivery address is described below. Set up further event procedures for a purchase cancellation on eBay in the same way.

Setting up an event procedure
  1. Go to System » Orders » Events.

  2. Click on Add event procedure.
    → The Create new event procedure window opens.

  3. Enter a name.

  4. Select the event listed in Table 43 below.

  5. Save the settings.

  6. Carry out the settings. Pay attention to the explanations given in Table 43 below.

  7. Place a check mark next to the option Active.

  8. Save the settings.

Select a status

Select a status under Status change. This status depends on which reason you specify for the purchase cancellation. We recommend to create new statuses for this event procedure. For example, create the order status Cancel purchase because the buyer requested a purchase cancellation for the reason Buyer wants to cancel the purchase. Then select this status under Status change. Create appropriate statuses for the other reasons in the same way.

Table 43. Event procedure for automatically creating purchase cancellations on eBay
Setting Option Selection

Event

Order change: Status change

Select a status.

Filter 1

Order > Order type

Order

Filter 2

Order > Referrer

Select an eBay referrer.

Procedure

Market-Listings > Create an order cancellation on eBay

Buyer gave incorrect delivery address

20. Viewing the API log

The menu Data » API log » Tab: API log contains a history of processes that run via the eBay interface. The following formats are available for eBay:

  • EbayImportCancellations (import of cancellations)

  • EbayFullfilment (payment confirmation, shipping confirmation)

  • EBayImportReturns (import of returns)

  • TimeAction_Action_Ebay (eBay procedure manager)

  • EbayDispute (dispute processes)

  • ItemListingControllerEBay (general: listings)

  • ItemListingExternalPriceUpdateController (price synchronization)

  • ItemListingGroupAuction (group function: listings)

  • ItemListingHelperMarketLister (start, relist, check: listings)

  • ItemListingHelperMemberMessages (eBay messages)

  • ItemListingHelperSyncListingHistory (group function: active listings)

  • ItemListingExternalPriceUpdateController (price synchronization)

  • ItemListingMarketLister(future listings, relisted listings)

  • ItemListingPriceHelper (item price updates)

  • ItemListingSyncInventoryJob (stock synchronisation)

  • EbayMarkAsReceived (event procedure: accept return)

  • EbayMarkRefundSent (event procedure: marking eBay refunds as sent)

Viewing the API log:

  1. Go to Data » API log » Tab: API log.

  2. Select a format from the drop-down list Process.

  3. Select a date if you only want to see entries for a specific day.

  4. Select the number of results per page.

  5. Click on Search to display the results.

Missing API format

It is possible that some API formats are missing in the drop-down list. These formats will only be available after activating functions in the settings. The format ItemListingHelperSyncInventoryJob, for example, will only be available in the drop-down list once automatic stock update is activated in the System » Markets » eBay » Settings » Tab: Initial settings menu.

21. Synchronising data

The Data exchange menu is composed of several tabs. The Orders tab allows you to manually import your orders and view orders where the buyer failed to complete the checkout process on eBay. In the Listing tab, you synchronise the listings uploaded on eBay but not yet sold with the listings in plentymarkets. In the Other tab you can manually start various synchronisation processes.

21.1. Manually retrieving orders

In the Orders tab, you manually retrieve orders. Retrieving orders manually might be necessary if you do not use the automatic retrieval under System » Markets » eBay » Settings or if your token has expired and you now want to import the orders from this time period.

Retrieving orders manually:

  1. Go to System » Markets » eBay » Data exchange.

  2. Select the Orders tab.

  3. Select a country from the Platform drop-down list.

  4. Use the from and to fields to select a time period.

  5. Click on Retrieve orders to import the orders from the selected time period.

21.2. Importing outstanding orders

Outstanding orders are those orders for which the buyer has not paid yet and thus not yet completed the checkout process on eBay. These orders cannot be found in the Orders menu. You can import outstanding orders so that they become available in the Orders menu.

Outstanding orders

Outstanding orders only occur if the option Shipping costs for new orders coming from eBay was set to Transfer from eBay. This option is found under System » Listings » Checkout. It is only possible to import outstanding orders within 30 days.

Importing outstanding orders:

  1. Go to System » Markets » eBay » Data exchange.

  2. Select the Orders tab.

  3. Select a country from the Platform drop-down list.

  4. Select a payment method from the drop-down list.
    → The imported order is assigned to the selected payment method.

  5. Use the Shipping costs drop-down list to select a service offered by the desired shipping service provider.
    → The imported order is assigned to the selected shipping costs.

  6. Place a check mark next to the orders that you want to import.
    → If you activate several orders that all belong to the same customer, then these orders are combined and imported as one order.

  7. Click on the gear-wheel icon to import the outstanding orders.
    → The orders are now available in the Orders menu.

Importing and combining orders

Several outstanding orders that belong to the same customer are automatically combined into one order if they are manually imported at the same time. Single orders from different customers can also be selected individually and then be imported. Define a time period for outstanding orders under System » Listings » Checkout. Once this time period has ended, outstanding orders are automatically imported and combined.

21.3. Synchronising listings and orders

Listings are retrieved on an hourly basis. When retrieving listings from eBay, plentymarkets searches for an existing customer account first to avoid double-entries. If no customer account is found, a new customer account is created automatically in plentymarkets.

Then, the listing is assigned to an item. The assignment of listing and item will run smoothly if the listing on eBay was also listed with plentymarkets or if an item was created with the same title as the listing title. Either a new order is created or an existing eBay order is extended. The order is extended if it fulfils the following criteria:

  • Same buyer and identical delivery address

  • Identical payment method

  • The order is in status 1 or status 3; or in status 5 if the payment method is cash on delivery*

  • The order is not yet marked as paid or carried out

Tip

If there are differing item names, then you can access the item master data, click on the Multi-Channel tab and enter the listing title for the item under eBay title.

If orders are found that meet the criteria mentioned above, the shipping costs are recalculated. There are two calculation types for shipping costs:

  • The shipping costs are calculated by plentymarkets the way that you defined in the shipping profiles.

  • The shipping costs are paid by eBay.

If no matching item can be found, the item ID -2 is always assigned instead.

Transferring the package number

If you want to send the package number to eBay as part of the shipping information, then you can enter this number in the settings tab of the corresponding eBay order. This information is automatically sent to eBay.

21.4. Synchronising listings

In the Listing tab, you can import GTC offers where the ending date changed, e.g. while your token expired.

Importing listings:

  1. Go to System » Markets » eBay » Data exchange.

  2. Click on the Listing tab.

  3. Select an account from the drop-down list.

  4. Select the option Start time or End time.
    → The end time was selected in the example.

  5. Use the from and to fields to select a time period.

  6. Click on Execute to update the listings.

Date selection from…​ to…​

For example, if you select End time, then enter the day when the token expired + 30 days into the from field and enter the day when the token was reactivated + 30 days into the to field. This imports all GTC offers that were extended during the inactive time and will therefore end during the selected time period.

21.5. Synchronising special sales

Create a new special sale directly on eBay. Special sales are automatically synchronised with plentymarkets. If the synchronisation is unexpectedly delayed, then you can manually synchronise the special sales here.

Manually synchronising special sales:

  1. Go to System » Markets » eBay » Data exchange.

  2. Click on the Other tab.

  3. Select an account from the drop-down list.

  4. Click on Start to import the special sales.

Manually synchronising special sales with plentymarkets

Go to System » Markets » eBay » Data exchange » Tab: Other. Click on Start in the Synchronise special sales section to start the synchronisation.

21.6. Synchronising shipping discounts for combined payments

Furthermore, you can synchronise shipping discounts for combined payments.

Synchronising shipping discounts for combined payments:

  1. Go to System » Markets » eBay » Data exchange.

  2. Click on the Other tab.

  3. Select an account from the drop-down list.

  4. Click on Start to import the shipping discounts for combined payments.
    → Your eBay account information is transferred to plentymarkets.

Offering a shipping discount for combined payments

Go to System » Markets » eBay » Business policies » Tab: eBay shipping conditions to select the shipping discounts for combined payments that were imported from eBay.

21.7. Synchronising the general conditions for shipping profiles

In this menu, you can synchronise the general conditions for shipping profiles.

Synchronising the general conditions for shipping profiles:

  1. Go to System » Markets » eBay » Data exchange.

  2. Click on the Other tab.

  3. Select an account from the drop-down list.

  4. Select the country from the drop-down list.

  5. Click on Start to import the general conditions for shipping profiles.

21.8. Synchronising return reasons

You can also synchronise the eBay reasons of return.

Synchronising return reasons:

  1. Go to System » Markets » eBay » Data exchange.

  2. Click on the Other tab.

  3. Click on Start next to the option Synchronise return reasons to import new or edited eBay reasons for return.

21.9. Importing eBay listings

In this menu, eBay listings can be directly imported into plentymarkets. In doing so, both a set of item master data and a listing is created in plentymarkets. You have to carry out specific settings for the import. This not only includes selecting the eBay account and the warehouse, but also selecting which items should be imported.

Creating items via data import

Items can be created by importing data from eBay. Go to Data » eBay listings and carry out the data import. The whole description of the eBay listing is saved as the item or listing description in plentymarkets. All layout elements (HTML tags etc.) of the listing are imported. Therefore, you need to manually edit the listing after the import. If you still wish to immediately start your listings on eBay via plentymarkets, create a layout template containing only the template function {% GetItemDescription() %} and nothing else. This way, the existing description is used as the listing description without any additional specifications.

Importing eBay listings:

  1. Go to Data » eBay listings.

  2. Configure the settings as described in Table 44 below.

  3. Click on Sync to import the eBay listings.
    → A new section is displayed where you can see the processing status.

Table 44. Import of eBay listings
Setting Explanation

Account, platform and stock settings

eBay account

Select an eBay account from the drop-down list.

eBay platform

Select a specific platform or select ALL. If you select a platform, only those market listings are imported that were listed on this platform. All listings from other platforms are not imported in this case. This is useful, for example, if you have your German eBay listings translated by a service provider such as Webinterpret.

Import into directory

Select which directory the listings should be imported into.
If you did not create a special directory for this, then the standard directory is used.

Warehouse for stock

Select which warehouse the imported listings' items should be assigned to.

Stock dependence

Choose between unlimited (with synchronisation), unlimited (without synchronisation), limited (with reservation) and limited (without reservation).
Important: If you select Limited (both) or Unlimited (with synchronisation), then you should deactivate the following options until the listings are checked:
Activate automatic stock update and End offers automatically.

Import settings

Import all listings (one item & one listing per eBay item number)

Import all listings and create an item as well as a listing for every eBay item number.

Import all listings (one item & one item per listing title)

Import all listings and create a new item for every listing title.

Import all listings (one item per listing title & one listing per eBay item number)

Import all listings and create an item for every listing title as well as a listing for every eBay item number.

Only import those listings that can be assigned to an item (one listing per eBay item number)

Only import listings that should be assigned to an existing item. Additionally, a listing is created for each eBay item number. The synchronisation is carried out based on Name, Name2 and Name3.

Only import those listings that can be assigned to an item (one listing per eBay item number)

Only import listings that should be assigned to an existing item. Additionally, a listing is created for each eBay item number. The synchronisation is carried out based on Name, Name2 and Name3.

Only import the stock from the imported listings

Select this option if only the stock should be synchronised for items of the corresponding listings.
Important: If you select this option, then you need to completely delete the corresponding item’s stock beforehand. This is because the stock that is available on eBay is simply added and any existing stock in the plentymarkets system is not overwritten.

Other settings

Preview function

Activate the preview function to suggest assignment options of listings to existing or new items.

Filter HTML (recommended)

Remove JavaScript and all HTML elements from the listing description, except for <p>, <br>, <strong>, <b>, <i>, <u>, <hr>, <center>, <li>, <ul>, <h1> to <h6>.

Compare SKU to variation number

Activate to compare the SKU on eBay with the variation number in plentymarkets during the import.

Import eBay store categories into the system

Import eBay shop categories as item categories and activate them for items.

All pages

Activate to import all available pages. Single pages can be imported with the Query the following page now option.

Importing parts compatibility listing

Activate to import the parts compatibility listing into plentymarkets and activate it for suitable listings.
Important: Importing will take longer when this option is activated.

Query the following page now

Select the page that you wish to import. 200 listings per page are imported.

Import the following eBay listing

Enter the external eBay listing ID in order to import a certain listing.

21.10. Viewing the processing status

The Processing status area gives you access to the current status of the process. In addition, you can cancel and restart the import here. Listings that were already imported are skipped when the import is restarted. Already completed imports can also be viewed in this area.

Table 45. Processing status
Field Explanation

ID

Process ID

Status

View the current status of the import.
Scheduled = The import has not yet started.
In progress = The import is in progress.
Cancelled = The import is cancelled.
Failed = The import failed.
Completed = The import is completed.

Data

Settings that have been saved for the Import of eBay listings section are summarised here.

Percent completed

The percentage of listings that are already imported.

Creation time

Date and time when the import was started.

Completion time

Date and time when the import was completed.

Last update

Date and time of the last import update.

Show process

Details such as listing ID, item ID, item name, eBay item number and procedures are listed during and after the import.

Cancel process

The import process is cancelled. Click on the green plus icon to restart the import.

Reload processing status

The open overview is reloaded.

Apply configuration

Apply settings for the Import of eBay listings section. You can also change these settings before the import is restarted.

22. Selling internationally

Here, you will learn which settings are necessary for eBay in order to sell your eBay items internationally. Two ways of selling items are possible:

  • Uploading listings to your country’s eBay platform and offering international shipping

  • Uploading listings to other eBay platforms

You must accept the International Selling Agreement before you can list items on a site other than where you registered or with international shipping options. You can accept the agreement link here.

Payment method PayPal

We recommend that you use PayPal as the payment method for international listings. This ensures that the transactions are quick and easy.

22.1. Offering international shipping for listings

Upload your listings to your country’s eBay platform, make them visible on other eBay platforms and set up international shipping. First, check the language settings for the countries of delivery to which you want to ship your eBay items. Select both the global shipping region and country-specific shipping profiles or shipping providers for international shipping as the shipping conditions.

Setting up international shipping:

  1. Go to System » Markets » eBay » Business policies » Tab: eBay shipping conditions.

  2. Select an eBay account and a platform.

  3. Select the shipping method in the international shipping options section.

  4. Enter the shipping costs. If needed, enter a price for shipping each additional item from this offer.

  5. In the Regions column, select the setting worldwide or select specific regions.

  6. Exclude countries of delivery that you do not want to ship to.

  7. Save the settings.

If you want to work with the stock synchronisation, then you need to carry out settings to limit the stock and specify how long the listing should be available.

Setting up the stock synchronisation:

  1. Go to Item » Edit item.

  2. Find the item that you want to create a listing for and click on New listing.
    → A new editing window opens.

  3. Select the setting limited (without reservation) from the Stock dependence drop-down list.

  4. Save the settings.

  5. Click on the Base tab.

  6. Select endless (GTC) for the Duration option.

  7. Save the settings.

Enter a text into the eBay basic settings for each language that you require. A message after purchase with this text is sent to the customer.

Entering a message text for each language:

  1. Go to System » Markets » eBay » Settings » Tab: Account settings.

  2. Open the Message after purchase sub-menu.

  3. Enter a message text for each language that you require.

  4. Save the settings.

22.2. Uploading listings to international eBay platforms

In this chapter, you will learn how to set up listings in order to upload items with translated item descriptions directly to international eBay platforms. You can use your existing eBay member account for creating offers for other platforms. Carry out country-specific settings, e.g. prices in a different currency or item data in a different language.

Carrying out country-specific settings:

  1. Go to Listings » Edit listings.

  2. Open the listing.

  3. In the Base tab, select a platform for the market eBay.

  4. Select a warehouse if you have set up a warehouse in that country.

  5. Save the settings.
    → Country-specific parameters, such as shipping profiles, are changed.

In the System » Listings » Layouts menu, enter the description, i.e. text content, and specify the listing’s layout. You can copy the item description and translate it into another language, for example. It is also possible to use templates.

Setting up the listing’s layout:

  1. Go to Listings » Edit listings.

  2. Open the listing.

  3. Select the language for the platform in the Description and layout tab.

  4. Select a layout template if you have one for this country.

  5. Save the settings.

Select both the shipping region and country-specific shipping profiles or shipping providers for local domestic shipping as the shipping conditions. Here, you also set up shipping providers for international shipping when shipping items to other countries from the respective country.

Settings for international shipping:

  1. Go to System » Markets » eBay » Business policies » Tab: eBay shipping conditions.

  2. Select the shipping method in the domestic shipping options section.

  3. Enter the shipping costs and select additional options as needed.

  4. Select the shipping method in the international shipping options section.

  5. Enter the shipping costs and the fee for every additional item as needed.

  6. In the Regions column, select a country of delivery or delivery regions.

  7. Exclude countries of delivery that you do not want to ship to.

  8. Save the settings.

If you want to work with the stock synchronisation, then you need to carry out settings to limit the stock and specify how long the listing should be available.

Setting up the stock synchronisation:

  1. Go to Item » Edit item.

  2. Find the item that you want to create a listing for and click on New listing.
    → A new editing window opens.

  3. Select the setting limited (without reservation) from the Stock dependence drop-down list.

  4. Save the settings.

  5. Click on the Base tab.

  6. Select endless (GTC) for the Duration option.

  7. Save the settings.

Enter a text into the eBay basic settings for each language that you require. A message after purchase with this text is sent to the customer.

Entering a message text for each language:

  1. Go to System » Markets » eBay » Settings » Tab: Account settings.

  2. Open the Message after purchase sub-menu.

  3. Enter a message text for each language that you require.

  4. Save the settings.

Finally, enter the return policy for all relevant eBay platforms.

Entering the return policy for an eBay platform:

  1. Go to System » Markets » eBay » Business policies » Tab: eBay return policy » Tab: New.

  2. Enter a profile name.

  3. Enter a description for the return policy.

  4. Decide whether returns should be accepted, when the return deadline should be and who should pay the return costs.

  5. Save the settings.

23. Synchronising data via SOAP API

Use the SOAP API or the Data exchange menu to exchange data between your plentymarkets system and eBay. The data format ItemListingMarketEbay is used to create new eBay listings or edit existing listings, e.g. to change or delete parameters. In order to link data from the parts compatibility listing to an eBay listing, use the data format EbayPartsFitment. The data format EbayTitleMatch gives you the possibility to link an auction’s title to specific items.

24. FAQ

24.1. Second Chance Offer

Is stock taken into consideration or reserved for SCOs?

No, stock is not reserved for eBay second chance offers. You can define a minimum net stock that is kept, but no reservation is made. We recommend that you use the function End offers automatically. Go to System » Listings » Stock in order to activate this function. Enabling this function means that every 15 minutes, the system checks the stock of active auctions with no stock reservation, as well as the stock of Second Chance Offers. As soon as the stock of the item reaches 0, the offer is terminated.

Do I have to pay insertion fees to submit SCOs?

There are no insertion fees for SCOs. You may only need to pay the final value fee in case of a successful sale. → For further information about the current prices, refer to the help information provided by eBay.

Overselling has become a problem since I started using SCO. How can that be?

Check whether the End offers automatically function is activated in the System » Listings » Stock menu in your plentymarkets system. Auctions with no stock reservation are only checked every 15 minutes, and SCOs make up a part of these auctions too. If more items than you still have in stock are sold in between two checks, then overselling will result.

How often are Second Chance Offers submitted?

plentymarkets checks the terminated auctions every 15 minutes to see whether SCOs can be submitted for these auctions. This guarantees that SCOs are sent shortly after an auction has ended.
If there is currently not enough stock, then an error message is displayed in the SCO overview. If it is determined that there is not enough stock to send SCOs, then they are automatically sent as soon as new stock is booked into the system. If the stock runs out while sending SCOs, then an error message is displayed in the SCO overview. Later on, after stock has been booked, you can manually send SCOs to the rest of the defeated bidders (both options are possible up to a maximum of 60 days after the auction has ended).

The item is no longer available in the main warehouse but is still available in other warehouses. Will SCOs be submitted?

Yes, the SCO function is based on the total stock from all warehouses.

Yes. plentymarkets uses the total stock of all item variations for auctions without attribute links. No reservations are possible in doing so.

I upload my items to different eBay platforms and use different currencies. Which currency should I define the minimum price for SCOs in?

Always use the standard currency of your online store (go to System » Orders » Payment » Currencies). The price that was defined is first converted into the currency of the auction before an SCO is submitted to a defeated bidder. If no conversion rate was defined for this currency, then an error message is displayed in the SCO menu. Here you can manually submit an SCO afterwards. Please note that the bids in the SCO menu are always displayed in the currency used for the particular auction.

I receive the error message: No answer, eBay exceeded the maximum response time (limit). What can I do?

It is possible that eBay will temporarily not respond to messages from plentymarkets. The most common reasons are capacity overloads and server or internet connection failures. In this case, try to submit an SCO manually.

I receive the error message #956: Second Chance Offers already sent to all eligible non-winning bidders. What can I do?

There is no need to take action. plentymarkets was able to successfully submit an SCO, but the confirmation from eBay has not been received yet (this often occurs in combination with the error message quoted above). It usually takes 30 minutes maximum before this error message disappears and the corresponding eBay SCO auction number is displayed.

I receive the internal error: Net stock of item 2, current SCO of item 1, keep minimum net stock of 1, net stock does not allow further SCOs. What can I do?

Book the missing stock. Then, submit an offer to defeated bidders manually using the Submit SCO function.

I receive the internal error: Unable to convert auction currency into standard currency. Maximum bid of the bidder: USD - Standard currency: EUR. What can I do?

The value entered into the Second chance offer for minimum bids field is converted into the currency used for the listing before an SCO is submitted to a defeated bidder. If no conversion factor for this currency was entered in the System » Orders » Payment » Currencies menu, this error message is displayed. Submit an SCO manually afterwards using the Submit SCO function. All offers listed in the System » Markets » eBay » Second Chance Offer menu are displayed with the currency of the auction.

24.2. Error messages

I receive the eBay error message: Your weekly selling activity limits have been exceeded or the error #10117: New seller without credit card on file. What can I do?

You may receive this message if you have not completely finished the process for registering as an eBay seller. In order to register as a seller with eBay, go to the eBay website » My eBay » Account » Personal information and change your account type. Afterwards, you have to carry out the following steps:
- Open the selling section.
- Carry out the first two steps for listing an item (your entries are checked automatically in the background).
- Abort the process at this point.
From then on, you are registered as a seller and are able to list your items with plentymarkets.

I receive the error: Error #240. What can I do?

The item cannot be listed or modified. The item title and/or description may contain inadmissible words or the offer may violate the eBay policy.
Detail 0: You have reached your sales limit and may currently not list any further items. You can list up to 95 items per month. If one of your offers ends and the item has not been sold, you can list other items. For further information about selling limits and how to raise the limit, refer to the eBay help (Listing and selling allowances for eBay sellers).
You can also call the customer service if you want to increase your selling limit. The quantity for this listing is set to a number higher than 95. Reduce the quantity to a smaller number, for example 5, and then restart the listing.

I receive the error: Error #83. What can I do?

Invalid duration. The duration "GTC" (in days) is not available for this listing type or it is invalid for the category "20349". The duration of 30 days and "GTC" is only available to commercial sellers who have an eBay shop.
Information about opening your shop is provided here.

24.3. Automatic stock update

What do we have to consider when changing over to the automatic stock update and before activating this function?

This function works with the data entered under Active listings. Before activating the automatic function, you have to delete old and unnecessary entries manually. Deleting old entries can potentially be very complex. We recommend using a search filter with duration: endless (GTC), relisted: no and stock dependence: limited (without reservation). With these settings, only the listings affected by the automatic stock update are displayed. Additionally, the only listings that are updated are those that have the option Active selected for listing on eBay. Remember that you have to clean up the section Active listings if you change the length of your offers from having specific durations to being endless (GTC). After changing the duration of listings, new results are shown here.

I accidentally ended all listings which were relisted. These offers were listed again. What can I do?

The effect described is caused by the automatic stock update. Deactivate the automatic stock update function.

So far, I have used the plentymarkets endless lister function to keep auctions permanently on eBay. Does the ranking remain the same as well if I keep using this function?

The former function Endless lister keeps on creating new listings on eBay without relisting. Therefore, the search ranking is lost when using this function.

Does the automatic function also work for auctions with a different duration?

No, it only works for listings with the duration endless (GTC).

Do I need to pay for the stock update?

No, the stock can be updated as long as the offer is active. There is no relisting for this offer and therefore no charge to be paid. However, if you work with the runtime GTC, then you still need to pay the fees for additional options when eBay automatically prolongs the listing. Insertion fees may only have to be paid again if an expired or ended offer is relisted by the automatic function. For further information about the fees, refer directly to eBay.

How do I exclude an endless lister offer from the automatic stock update?

Deactivate the option Endless lister.

I list an item variation on eBay without giving a specific size; end customers select the size in the checkout. Can the automatic stock update be used with these offers?

The automatic stock update cannot be used with these auctions. Use the eBay format Listings with variations instead. The stock information for this offer type is also kept up to date by the automatic stock update.

One of my items was correctly updated by the automatic stock update for a while. However, the offer has not been active on eBay for the last three months because of missing stock. Although I have now booked stock again, the offer is not relisted. What can I do?

eBay allows relisting of an item for a maximum of 90 days. In order to have the item listed on the platform again, you have to list it manually one time. After that, the item is covered by the automatic stock update again.

Can I use the listing scheduler for endless listings (GTC)?

Do not use the listing scheduler for these offers as your active listings may be duplicated with this function. Apart from that, it is unnecessary to use the listing scheduler as the offers are listed manually once, afterwards this is not necessary any more.

24.4. Listings with variations

I receive the error message: eBay error #21916601: Invalid tag value(s) in ClosedNameSpace tag(s) size, colour. The offer cannot be started. What can I do?

In this case, eBay does not allow attributes to have the names size and colour. If you modify these names slightly, you can avoid this prohibition.

When starting the offer, I receive the error message: eBay error #21916565: Variation listings must include at least one variation. The offer was not listed - however, the eBay check does not show any errors. What can I do?

There is currently no stock for any of your variations. Therefore, the offer cannot be started.

When updating or restarting the offer, I receive the error message: eBay error #21916587: missing name in the variation specifics or variation specifics set. What can I do?

Presumably, one of the item’s variations was removed or altered. In this case, it is necessary to list a completely new offer on eBay.

When updating/relisting, I receive the error message: eBay error #21916635: Invalid multi-SKU item ID supplied with variations. What can I do?

Originally, the offer was started without variations. In the meantime, the settings were configured to include variations in the listing. Updating and restarting is not possible under these circumstances. You have to create and publish a completely new offer.

Can I add new variation values, e.g. size: XXXL to an existing and active offer?

Yes, this is possible. Update the active listing with the help of the group function Update listings in the section Active listings. If you activated the automatic stock update for endless listings, then this operation is carried out automatically.

I activated the option best offer. However, this setting does not work for my variation listings. What can I do?

So far, it is not possible to use the option Best offer for variation listings on eBay.

When updating/relisting, I receive the error message: eBay error #21916626: Variation specifics and item specifics entered for a multi-SKU item should be different. What can I do?

For offers including variations, it is not permitted to define the eBay item properties (usually colour and size) with the same name. This is a malfunction on the part of eBay, as the listing should not be listed at all if changes or a relisting causes error messages later on.

I receive the error message EbayReviseItem: eBay error #21916664: The variation specifics entered do not match the variation specifics of the variations of the item. What can I do?

This means that you have changed the existing item variations. You are not allowed to change the names of variations once the active listing has been purchased. You can then only add variations or change the price and stock.

I receive the error message EbayReviseItem: eBay error #21916585: Duplicate custom variation label, or the eBay error #21916586: Duplicate name-value combination in variation specifics. What can I do?

Open the editing window of the item and click on Edit attribute link and Edit variation numbers. Save the attribute settings here.

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