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Setting up Neckermann.at

Neckermann Austria enables you to present your products on the market neckermann.at. On this page, you will find detailed information about the settings you need to carry out in order to set up the market Neckermann Austria in your plentymarkets system. Pay attention to this information in order to ensure a smooth setup of this market.

1. Registering with Neckermann.at

If you are interested in the partner programme of Neckermann Austria , contact Neckermann.at directly. The neckermann.at website is currently only available in German.

Table 1. Contact person
Contact person Email address

René Riebenbauer - Head of Sales Platform and Content Management

rene.riebenbauer@neckermann.at 

2. Setting up Neckermann.at in plentymarkets

After joining the Neckermann partner programme, use your access data to set up the market in plentymarkets. You can integrate the platform Neckermann.at Enterprise into plentymarkets. To set up Neckermann.at Enterprise in plentymarkets, proceed as follows.

Save customs tariff numbers

For each variation, a customs tariff number must be transmitted to Neckermann.at. As such, ensure that a customs tariff number is saved for all variations that you want to sell on Neckermann.at.

Setting up Neckermann.at in plentymarkets:

  1. Go to Setup » Markets » Neckermann Austria Enterprise.

  2. Expand the Basic settings area.

  3. Carry out the settings as described in Table 2.

  4. Save () the settings.

Table 2. Basic settings for the market Neckermann.at
Setting Explanation

Interface mode

Select the interface mode.

  • Test mode ON = Select while you carry out the settings and prepare the interface and items.

  • Live mode ON = Select once you are sure that all settings have been carried out correctly.

Sales partner information

Partner ID

Enter the ID that you have received from Neckermann.

Company name

Enter the name of the company or the online store.

Surname, first name (contact person);
Telephone number (contact person);
Email address (contact person)

Enter the contact person’s name, telephone number and email address.

Item settings

Standard tax rate

Select 10% or 20%.

Reduced tax rate

Select 7% or 19%.

Item name

Select a text field that is transferred to Neckermann as the item name.

Item name (maximum length)

Select 35 characters or 65 characters.

Item preview text

Select a text field that is transferred to Neckermann as the item preview text.

Item preview text (maximum length)

Select 30 characters or 50 characters.

Short item text

Select a text field that is transferred to Neckermann as short item text.

Item description

Select a text field that is transferred to Neckermann as the item description.

Transfer item without assigning it to a brand

  • No = Items are transferred and assigned to a brand by default.

  • Yes = Items are transferred without being assigned to a brand.

Image position for energy label

Enter the image position of the item image if the energy label is saved as an item image instead of as a characteristic. For further information about the energy label, refer to the Providing information on the energy efficiency chapter.

Transfer cross-selling

  • No = Cross-selling settings are not transferred by default.

  • Yes = Cross-selling settings are transferred.

Transfer RRP

  • No = The RRP is not transferred by default.

  • Yes = The RRP is transferred.

Item dimensions saved in the item data

Select the item dimensions.

Transfer client (store) ID?

  • No = The ID is not transferred by default.

  • Yes = The ID is transferred.

Standard commission model

Select the commission model that you received from Neckermann.

Stock buffer

The transferred stock is reduced by the entered value. This ensures that an item cannot be completely sold out on this market.
Example: For an item with a stock of 50 and a stock buffer of 10, the value 40 is transferred as stock. For further information, refer to the Managing stock page.

Delivery periods

  • Standard delivery time = Enter the delivery time in days. The number of days you enter here is the standard delivery time that most of your shipments require.

  • Item delivery time 1 - 5 = Enter the delivery time in days for each option. Set up the options for item availability in the Setup » Item » Availability menu.

Feature list

Select a text field or Do not transfer.

Transfer item number

  • No = The item number is not transferred.

  • Yes = The item number is transferred during item export. A maximum of 20 characters is transferred.

Overwrite the availability of items that are not limited to stock, if the stock is 0?

  • Yes, with item availability 1 to 5 = Overwrite the availability with the value of the item availability 1 to 5 (see delivery periods).

  • No = Do not overwrite the availability.

Stock quantity for items that are not limited to stock, if the stock is 0

Enter the stock quantity that should be displayed if the stock is missing.

Order settings

Book orders as not paid for

  • Yes = In the default setting, orders are unpaid when they arrive in the system. This is because payment processing takes place at a later point in time.

  • No = Orders are booked as paid.

Save package number

  • Yes = The package number is transferred by default.

  • No = The package number is not transferred.

Connecting to this market allows for the following automatic functions to take place:

  • Daily item export

  • Hourly stock synchronisation

  • Hourly order import

  • Hourly forwarding of shipping confirmations

  • Hourly forwarding of returns

  • Hourly forwarding of cancellations

Transfer of package numbers

Every single Neckermann order must not possess more than one package number. If this precondition is not fulfilled, the orders concerned are not forwarded to Neckermann!

3. Activating the order referrer

In order to link items, characteristics etc. with Neckermann.at, you have to activate the order referrer Neckermann.at Enterprise in the Setup » Orders » Order referrer menu.

Activating the order referrer for Neckermann.at:

  1. Go to Setup » Orders » Order referrer.

  2. Activate the option Neckermann.at Enterprise.

  3. Save () the settings.

4. Setting the order status

Set the order statuses for cancellations and determine when returns are forwarded to Neckermann.

Setting the order status:

  1. Go to Setup » Markets » Neckermann Austria Enterprise.

  2. Expand the Order status area.

  3. Carry out the settings as described in Table 3.

  4. Save () the settings.

Table 3. Setting the order status
Setting Explanation

Order status for total cancellation "stock cancellation"

Select a status, e.g. [8] Cancelled, [9] Return, or [10] Warranty.

Order status for total cancellation "customer cancellation"

Select a status, e.g. [8] Cancelled, [9] Return, or [10] Warranty.

Report returns when they reach status

Select a status, e.g. [9] Return.

5. Setting up FTP server access

Set up your FTP server access in this chapter. Neckermann requires FTP server access for importing orders and invoices.

Setting up FTP server access:

  1. Go to Setup » Markets » Neckermann Austria Enterprise.

  2. Expand the FTP server area.

  3. Enter the access data that you received from Neckermann.

  4. Save () the settings.

6. Importing components

Components of the market Neckermann correspond to the characteristics in plentymarkets. Characteristics in plentymarkets have to be linked to Neckermann components. This is done by uploading a CSV file which contains the Neckermann components. You will receive this file after having closed a contract with Neckermann.

Importing Neckermann components:

  1. Open the file from Neckermann.

  2. Select and copy the columns COMPONENT_ID and COMPONENT_NAME.

  3. Insert the columns into a new file in a spreadsheet program.

  4. Save the file in CSV format on your computer.

  5. Go to Setup » Markets » Neckermann Austria Enterprise.

  6. Expand the Component import area.

  7. Select the field separator.

  8. Click on Select file.

  9. Open the CSV file.

  10. Save () the settings.
    → The Neckermann components are available in the drop-down lists of characteristics.

7. Linking characteristics

In the next step, link your characteristics with the Neckermann components.

Linking characteristics:

  1. Go to Setup » Item » Characteristics.

  2. Expand a characteristic.

  3. Select the Neckermann component from the Neckermann.at EP component drop-down list.

  4. Save () the settings.

8. Importing logos

Neckermann provides you with various logos, e.g. for features or characteristics that designate quality. The import is done by uploading a CSV file which contains the Neckermann data. Link logos in the same way as you link Neckermann components.

Importing Neckermann logos:

  1. Open the file from Neckermann.

  2. Select and copy the columns LOGO_ID, LOGO_DESCRIPTION and Short description.

  3. Insert the columns into a new file in a spreadsheet program. The file name must be LOGO_ID;LOGO_NAME;SHORT_NAME.

  4. Save the file in CSV format on your computer.

  5. Go to Setup » Markets » Neckermann Austria Enterprise.

  6. Expand the Import info logo area.

  7. Select the field separator.

  8. Click on Select file.

  9. Open the CSV file.

  10. Save () the settings.
    → The Neckermann logos are now available in the drop-down lists of characteristics.

9. Linking categories

Neckermann provides you with a file which contains the categories that have to be assigned to the categories of your online store. The categories are then linked and further items from the linked category are assigned automatically.

Linking categories:

  1. Go to Setup » Markets » Neckermann Austria Enterprise.

  2. Click on the Link categories tab.

  3. Enter the categories into the Neckermann category ID column.

  4. Save () the settings.

10. Activating primary categories

If you have linked one item to several different categories, e.g. if you are using different category links for different markets, then you can activate the primary category in the Categories tab of an item. If you do not activate a primary category, the first category is automatically used as the primary category.

Activating the primary category:

  1. Go to Item » Edit item.

  2. Open an item.

  3. Open the Categories tab.
    → Primary categories are only available under Category links if the market Neckermann is activated.

  4. Activate a primary category.

  5. Save () the settings.

11. Linking attributes

If you have created attributes in your plentymarkets system, you have to link these attributes with Neckermann. To do so, you have to import the Neckermann components first. Proceed as described below to link the attribute Colour with Neckermann. Link further attributes in the same way.

Linking attributes:

  1. Go to Setup » Item » Attributes.
    → An overview of all existing attributes opens.

  2. Expand the attribute colour.

  3. Click on the Market variation tab.

  4. Select the option Neckermann.at Enterprise from the Market drop-down list.
    → An additional drop-down list Neckermann.at Enterprise is displayed below.

  5. Select the attribute Colour from the Neckermann.at Enterprise drop-down list.

  6. Enter values into the column Neckermann.at Enterprise under Market variation.

  7. Save () the settings.

12. Linking manufacturers

Brand IDs for Neckermann.at can be imported with ElasticSync or they can be entered manually.

To import brand IDs for Neckerman via ElasticSync, create a sync of the type Manufacturer. After you have created the sync, you have to set the import options for the sync, set the matching, and create the mappings.

12.1. Creating a sync

First create a sync of the type Manufacturer.

Creating a sync:

  1. Go to Data » Data import: Import.
    → The sync overview opens.

  2. Click on Add sync ().
    → The editing area New sync is displayed.

  3. Carry out the settings. Pay attention to the explanations given in Table 4.

  4. Save () the settings.
    → The sync is created.
    → The matching settings of the sync open.

Table 4. Creating a sync
Setting Explanation

Basic data

Name

Enter a name. This name is displayed in the overview and can be used for the search.

Interval

Select an interval for the import of syncs.
By choosing the option Schedule you can determine how often and at what time the import of syncs shall be started.

Type

Select the type Manufacturer from the drop-down list. This sync type is used to import manufacturer data.

Import

Data type

Select the file format of the import file.
Currently, CSV/TXT is the only available option, as only CSV or TXT files can be imported.

Character set

Select the character set of the file or the option Detect automatically.

Starting in line

Select a line starting from which the data should be imported.

Header is included

Select whether the import file contains a header.

Use global cache

Determine whether the global cache should be used for a file or not. If the setting is activated, only modified data rows will be imported. If the setting is not activated, you can import one and the same file again at any time.

Automatic mapping

Select whether the mapping should be done automatically. The columns in the CSV or TXT file can be mapped automatically to the plentymarkets data fields. To ensure that the mapping works properly, the names of the fields that you selected in the FormatDesigner must not be changed.

Separator

Separator

The separator of the CSV or TXT file is automatically detected. This setting is activated by default.
Alternatively, you can manually select the field separator that is set in the import file in order to separate the data fields (columns) of a data record from each other.
Possible separators are Semicolon, Comma, Tab and Pipe.

Delimiter

Select delimiters within the fields that may contain multiple values.
* " = individual values within one field are separated by double quotation marks. * ' = individual values within one field are separated by single quotation marks.

Source

Source

Select Manual upload, FTP, HTTPS or SFTP.
Depending on the selected option, the following settings are displayed:

Manual upload = Select and upload a local file.
After running a sync, the file is automatically deleted from the webspace. This is preset by default. In order to save the file you need to remove the check mark. Note: storing the file on the webspace is subject to a fee.

FTP = Host, port, user name, password and file name are displayed.

  • Host (mandatory field) = Enter the host of the FTP server.
    Tip: Use your plentymarkets FTP access.

  • Port = Enter the port of the FTP server. If no port is entered, the standard port (22) is used.

  • User name (mandatory field) = Enter the user name for the FTP access.

  • Password (mandatory field) = Enter the password for the FTP access.

  • File name = Enter the path and the name of the file from which the data is to be imported. The file name has to end with .csv or .txt.
    Note: You can use wildcard characters in the field File name by e.g. replacing a part of the file name with a *. Only use wildcard characters in combination with the option Move file to archive when import was successful.

  • Move file to archive when import was successful = If this option is activated, the import file is automatically moved to the new Archive folder in the FTP directory once the import was successful.

HTTPS = *Select External URL.

  • External URL = Enter the URL to access the import file.
    Tip: Save the file on your plentymarkets webspace.

  • Authentication: Select whether an authentication is required to access the file.

    • none = no authentication required

    • HTTP authentication = = an authentication is required for each user and password

SFTP = Host, port, user name, password and file name are displayed.

  • Host (mandatory field) = Enter the host of the FTP server.

  • Port (mandatory field) = Enter the port of the FTP server. If no port is entered, the standard port (22) is used.

  • User name (mandatory field) = Enter the user name for the FTP access.

  • Password (mandatory field) = Enter the password for the FTP access.

  • File name = Enter the path and the name of the file from which the data is to be imported. The file name has to end with .csv or .txt.
    Note: You can use wildcard characters in the field File name by e.g. replacing a part of the file name with a *. Only use wildcard characters in combination with the option Move file to archive when import was successful.

  • Move file to archive when import was successful = If this option is activated, the import file is automatically moved to the new Archive folder in the FTP directory once the import was successful.

12.2. Setting the import options

After you created a Manufacturer sync, you set the import options. To do so, carry out the settings as described in the Setting the import options chapter on the ElasticSync page.

12.3. Setting the matching

Next, set the matching for the sync. To do so, carry out the settings as described in the Setting the matching chapter on the ElasticSync page.

12.4. Creating a mapping

Last, you have to create the mappings for the data fields. To do so, carry out the settings as described in the Creating a mapping chapter on the ElasticSync page.

13. Displaying exported items

Search for items that you have already transferred to Neckermann in the Setup » Markets » Neckermann Austria Enterprise » Tab: Transferred items menu. Enter the item ID, the name or the Neckermann number into the search field to search for specific items or leave the search field empty and click on Item search to display all results.

14. Displaying error reports

All operations relating to the market Neckermann are recorded in your plentymarkets system. You can retrieve error reports containing a list of all error messages and notes with the corresponding IDs. In the Error reports menu, all errors related to your stock used for Neckermann are displayed. The following error types are distinguished:

  • Note: A note is displayed.

  • Warning: In case of warnings, all items are imported.

  • Error: In case of errors, no faulty items are imported.

  • Critical error: In case of critical errors, no items are imported.

Retrieving error reports:

  1. Go to Setup » Markets » Neckermann Austria Enterprise.

  2. Open the Error reports tab.

  3. Click on Retrieve error reports.
    → The error reports are retrieved and displayed.

The Latest error reports list provides information about type and number of errors for the following data types:

  • Media (images): Information about media files.

  • Catalogue: Information about the catalogue and all included items of a seller.

  • Stock synchronisation: Information about the hourly stock synchronisation and price synchronisation.

In case of errors due to incorrect item data occurring during the item export from plentymarkets, information about the affected item as well as the error type can be found in the error message. Fix the error and check whether there are additional error messages after you have carried out the next automatic item export.

Description of error messages

For further information about error messages, contact Neckermann. Ask your Neckermann contact person, if needed.

15. Setting the variation availability

Items have to be available for Neckermann. This is done in the Availability tab of an item within the Item » Edit item » Open item » Tab: Variation ID menu.

Selling all variations of an item on Neckermann.at

To sell all variations of an item on Neckermann.at, carry out the settings described below for the main variation. The settings are then passed on to all variations of the item.

Setting the variation availability for Neckermann.at:

  1. Go to Item » Edit item » Open item » Tab: Variation ID » Tab: Settings.

  2. Open the variation that you want to sell on Neckermann.at.

  3. In the Availability area, activate the option Active.

  4. Click on the Availability tab.

  5. In the Markets area, click in the selection field.
    → A list of all available markets is displayed.

  6. Activate the option Neckermann.at Enterprise.

  7. Activate the option Web API.

  8. Click on Add ().
    → The market is added.

  9. Save () the settings.

  10. Click on the Multi-Channel tab.

  11. Select a commission model.

  12. Select an Item type.

  13. Save () the settings.

16. Defining SKU manually

Add SKUs manually for specific referrers in the Item » Edit item » Open item » Tab: Variation ID » Tab: Availability menu if needed.

Adding SKU:

  1. Go to Item » Edit item » Open item » Tab: Variation ID » Tab: Settings.

  2. Click on the Availability tab.

  3. In the SKU area, click on Add ().
    → The New SKU window is displayed.

  4. Select the referrer Neckermann.at.

  5. Enter the SKU.

  6. Click on Add ().
    → The SKU is saved and displayed.

Information about the commission model and the item type is provided by Neckermann.

17. Providing information on the energy efficiency

To comply with EU regulations on energy efficiency that came into force on 1 January 2015, you have to provide information on the energy efficiency of certain items to sell them on Neckermann. In addition, you have to make product data sheets available to potential buyers of these items. Create the following characteristics to comply with these EU regulations:

  • Energy efficiency class
    Characteristic type: No

  • Energy label
    Characteristic type: File
    File format: e.g. JPG or PNG (image format)

  • Product data sheet
    Characteristic type: File
    File format: PDF

Creating the characteristic energy efficiency class:

  1. Go to Setup » Item » Characteristics.

  2. Click on the New characteristic tab.

  3. Enter the name in the Name (internal) field.

  4. Select the characteristic type No.

  5. Save () the settings.

Select the characteristic type File and the Neckermann characteristic Energy label or Product data sheet for the characteristics Energy label and Product data sheet. The following example describes how to create the energy label for Neckermann.at.

Creating the characteristic energy label:

  1. Go to Setup » Item » Characteristics.

  2. Click on the New characteristic tab.

  3. Enter the name in the Name (internal) field.

  4. Select the characteristic type File.

  5. Select the characteristic Energy label under Neckermann.at EP characteristic.

  6. Save () the settings.

Link the characteristics in the Characteristics tab of an item.

Linking energy efficiency characteristics:

  1. Go to Item » Edit item.

  2. Open the item.

  3. Click on the Characteristics tab.

  4. Activate the characteristics Energy efficiency class, Energy label and Product data sheet that you have just created.

  5. Save () the settings.
    → The characteristics are displayed in the list.

  6. Upload the image file of the energy label to the Energy label characteristic.

  7. Upload the PDF file of the product data sheet to the Product data sheet characteristic.

  8. Save () the settings.

Or: Save the energy label in the item’s Images tab. To do so, proceed as described below.

Uploading the energy label as an image:

  1. Go to Item » Edit item.

  2. Open the item.

  3. Click on the Images tab.

  4. Add the image file of the energy label either via Select files or via the drag & drop function.

  5. Save () the settings.

  6. Go to Setup » Markets » Neckermann Austria Enterprise.

  7. In the Basic settings area, enter the image’s position number into the Image position for energy label field.

  8. Save () the settings.

18. Activating the payment method

Activate the payment method Neckermann Payment as described below.

Activating the Neckermann payment method:

  1. Go to Setup » Orders » Payment » Methods.

  2. Activate the option Also show inactive.

  3. Open the folder International.

  4. Click on Neckermann Payment.
    → The Settings tab opens.

  5. Carry out the settings. Pay attention to the explanations given in Table 5.

  6. Place a check mark next to the option Active.

  7. Save () the settings.

Table 5. Settings for the payment method
Setting Explanation

Language

The following options are saved for the language selected: Name, Info page, Info page (internal), Logo, and Upload logo. This enables you to enter values for these options in various languages. The values for a language are activated as soon as a buyer selects the language in the online store.

Name

Enter the name that should be displayed in the online store and on invoices etc.

Info page

Select a category page of the type content or enter the URL of a website to provide information about the payment method.

Info page (external)

If you selected the Info page (external) option under Info page, then enter the URL of the info page here.

Countries of delivery

Do not select a country of delivery.
You cannot use the payment method in your online store. Therefore, this payment method is only activated in plentymarkets. It is not completely set up.

Logo

Select one of the following options for displaying the logo:

  • Show standard logo = The logo that is saved in plentymarkets for this payment method is displayed.

  • Do not show a logo = The logo that is saved in plentymarkets for this payment method is not displayed.

  • Show upload logo = The options Logo view and Upload logo are displayed.

Logo view

If Show upload logo was selected from the Logo drop-down list, then the logo that was uploaded is displayed here.

Upload logo

If Show upload logo was selected from the Logo drop-down list, then upload an external logo here.
Click on Upload files and select the logo that you want to upload for the payment method. Permitted data formats: GIF, PNG, and JPG.

Priority

Select the priority for displaying the payment method in the online store.

Costs: Flat rate or percentage

If the payment method results in additional costs, enter the percentage value or flat rate value. The selection depends on the conditions of your contract. Important: Do not enter a value into both fields.
For further information, refer to the Statistics page of the manual. For an example of flat rate and percentage costs, refer to the Managing payment methods page.
Permitting the payment method in customer classes

Go to Setup » CRM » Classes to activate or deactivate permitted payment methods.
For further information, refer to the Permitting the payment method in a customer class chapter.

For further information, refer to the Managing payment methods page.

19. Creating returns

Create returns for Neckermann in the Orders » Edit orders menu. The package code which can be found on the return label is required.

Creating returns:

  1. Go to Orders » Edit orders.

  2. Open the order.

  3. Select the create option from the Return…​ drop-down list in the Overview tab.
    → The Return for the order window opens.

  4. Enter the package code of the return.

  5. Place a check mark in the Accept column under Item.

  6. Save () the settings.
    → The return is created and opened. The code is saved in the return’s Settings tab.

Tip: Package code of the return

The package code cannot be entered after the return was created. It can only be entered while creating the return.

20. Cancelling orders

As there is no possibility to delete cancellations e.g. of individual items in an order, set the quantity of items affected to 0 in this case. Provide a reason for each cancellation, either Item not in stock or Customer cancellation.

21. Generating Neckermann invoices

The procedure for generating Neckermann invoices differs from the procedure for other order referrers. This is why there is an additional menu for generating Neckermann invoices in plentymarkets. Invoices for Neckermann orders are not generated in your plentymarkets system, as is the case for invoices with other order referrers. Instead, your plentymarkets system receives a special file (pcl format) directly from Neckermann, which contains the orders that you received.

You can carry out settings related to the layout of the invoices in the Setup » Client » Select a client » Locations » Select a location » Documents » Invoice menu. Go to Setup » Orders » Events in order to define which additional procedure should be carried out when the invoice is printed. If you would like the procedure to be limited to orders from the Neckermann market only, then make sure that you create a filter with the Referrer filter type and select Neckermann within the filter.

Use the Generate Neckermann invoices menu to filter out the orders of your choice from all of the Neckermann orders that you received and to open the corresponding invoices in a separate file. With the help of the search filter in this area, you can determine which criteria should be used to select orders for the retrieval of invoices.

Retrieving Neckermann invoices:

  1. Go to Orders » Fulfillment » Generate Neckermann invoices.

  2. Set the desired search filter options.

  3. Under Procedure, select the Order status that you would like to have assigned to the selected orders after the invoices were successfully retrieved.

  4. Carry out the settings. Pay attention to the explanations given in Table 6.

  5. Click on the gear-wheel icon.
    → A zip file is created which contains the invoices corresponding to all of the orders that you selected with the filter options.

  6. After you have unzipped this file, you can save and print your invoices.

Table 6. Settings for Neckermann invoices
Setting Explanation

Order status

Select the current status of the orders that you would like to generate invoices for.

Items shipped on

Select the date from the calendar. The date when items were shipped can only be used as a filter if you selected status [7] Outgoing items booked from the Order status drop-down list.

Owner

Select an owner for the orders that you are searching for. Alternatively, select the option ALL.

Client (store)

Select one of the stores or select ALL.

Warehouse

Limit the search to a particular warehouse or carry out the search for ALL warehouses.

Limit

You have to limit the number of invoices that can be generated to one of the values in the drop-down list. The maximum is 200 invoices.

Change order status

Select a new order status that you would like to have assigned to the selected orders after the invoices were successfully retrieved. Alternatively, select the option no change.

22. Viewing the API log

The Data » API log menu contains a history of processes that run via the Neckermann interface. The formats NeckermannATEP and NeckermannATCD are available for Neckermann.

Viewing the API log:

  1. Go to Data » API log » Tab: API log.

  2. Select the NeckermannATEP format from the Process drop-down list.

  3. Select a date if you only want to see entries for a specific day.

  4. Select the number of results per page.

  5. Click on Search () to display the results.

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