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Best practice: Neckermann.at

1. Cancellation and returns

This best practice deals with cancellations and returns for the market Neckermann.

1.1. Partial cancellation

Situation: The order has not been shipped yet. The order contains several positions and one position is to be cancelled. The other positions are to be shipped.

Procedure: Set the position which is to be cancelled to 0 and select the reason for the cancellation. Select Item not in stock if the item cannot be shipped. Select Customer cancellation if the customer wishes to cancel the item. Ship the other positions. To do so, book the outgoing items.

1.2. Cancellation

Situation: The order has not been shipped yet. All positions are to be cancelled.

Procedure: If you cancelled the order, set it to status [8]. If the customer cancelled the order, set it to status [8.1].

bp neckermann cancellation1
Figure 1. Order cancellation

1.3. Returns

Situation: The order was shipped and later returned by the customer.

Procedure: Book a return with the correct number of returned items/positions for the initial order. Set the return to status [9.2].

bp neckermann cancellation2
Figure 2. Return
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