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eBay Feedback

Use the plugin eBay Feedback  to reply to eBay feedback.

Required plugins

To use the eBay Feedback plugin, you need the following plugins:

You can download the plugins in the plentyMarketplace .

Adding and installing the plugin eBay Feedback in your plentymarkets system

Adding plugin to the system:

  1. Go to Plugins » plentyMarketplace.
    → The marketplace opens in a new tab.

  2. Navigate to the plugin eBay Feedback.
    Tip: Either use the search function or open the category Plugins » Sales » Marketplaces.

  3. Open the detail view of the plugin.

  4. In the column to the right, click on Go to checkout.
    → The Checkout window opens.

  5. Read and accept the General Terms and Conditions.

  6. Click on Order now.
    → Wait a few minutes before installing the plugin.

Installing plugins:

  1. Go to Plugins » Plugin set overview.

  2. Click on the plugin set in which you want to install the plugin.
    → The plugin set opens.

  3. Click on Add new plugin.

  4. Select eBay Feedback from the plugin list.

  5. Click on Install.
    → The plugin is installed.
    → The plugin set is shown.

  6. Switch the plugin active ().

  7. Save () the plugin set.
    Tip: Problems saving the plugin set? Click on Open details to show additional information.

Adding and installing the plugin eBay OAuth2 in your plentymarkets system

Adding plugin to the system:

  1. Go to Plugins » plentyMarketplace.
    → The marketplace opens in a new tab.

  2. Navigate to the plugin eBay OAuth2.
    Tip: Either use the search function or open the category Plugins » Sales » Marketplaces.

  3. Open the detail view of the plugin.

  4. In the column to the right, click on Go to checkout.
    → The Checkout window opens.

  5. Read and accept the General Terms and Conditions.

  6. Click on Order now.
    → Wait a few minutes before installing the plugin.

Installing plugins:

  1. Go to Plugins » Plugin set overview.

  2. Click on the plugin set in which you want to install the plugin.
    → The plugin set opens.

  3. Click on Add new plugin.

  4. Select eBay OAuth2 from the plugin list.

  5. Click on Install.
    → The plugin is installed.
    → The plugin set is shown.

  6. Switch the plugin active ().

  7. Save () the plugin set.
    Tip: Problems saving the plugin set? Click on Open details to show additional information.

Adding and installing the plugin eBay SDK in your plentymarkets system

Adding plugin to the system:

  1. Go to Plugins » plentyMarketplace.
    → The marketplace opens in a new tab.

  2. Navigate to the plugin eBay SDK.
    Tip: Either use the search function or open the category Plugins » Sales » Marketplaces.

  3. Open the detail view of the plugin.

  4. In the column to the right, click on Go to checkout.
    → The Checkout window opens.

  5. Read and accept the General Terms and Conditions.

  6. Click on Order now.
    → Wait a few minutes before installing the plugin.

Installing plugins:

  1. Go to Plugins » Plugin set overview.

  2. Click on the plugin set in which you want to install the plugin.
    → The plugin set opens.

  3. Click on Add new plugin.

  4. Select eBay SDK from the plugin list.

  5. Click on Install.
    → The plugin is installed.
    → The plugin set is shown.

  6. Switch the plugin active ().

  7. Save () the plugin set.
    Tip: Problems saving the plugin set? Click on Open details to show additional information.

1. Setting up the ticket import

Unanswered feedback is retrieved once a day. In order for the eBay feedback to be imported to your plentymarkets system, a ticket import must be set up. Use the menu Setup » Markets » eBay » Feedback to set up the ticket import.

You can choose which feedback types should be imported into your plentymarkets system. The feedback types Positive, Neutral, and Negative are available.

Setting up the eBay feedback ticket import:

  1. Go to Setup » Markets » eBay » Feedback.

  2. In the Settings area, activate the option Activate import.

  3. In the Import feedback type area, activate the feedback types that you want to import.
    Tip: The feedback types Positive, Neutral, and Negative are available. You can select one, several or all feedback types for the import.

  4. In the Ticket settings area, select a Client from the drop-down list.

  5. In the Ticket settings area, select a Ticket role from the drop-down list.

  6. In the Ticket settings area, select a Ticket type from the drop-down list.

  7. In the Ticket settings area, select a Ticket status from the drop-down list.

  8. In the User area, activate the option User.

  9. Save the settings.

2. Replying to eBay feedback

Enter your reply to the eBay feedback in the ticket. Use the menu Setup » CRM » Ticket system » Events to create an event procedure to transfer your replies to eBay.

Setting up an event procedure:

  1. Go to Setup » CRM » Ticket system » Events.

  2. Click on Add event procedure.

  3. Enter a for the event procedure.

  4. Select an event from the drop-down list, e.g. New message from employee.

  5. Save the settings.

  6. Click on Add filter and select the filters you want.

  7. Click on Add procedure.

  8. Add Plugins > Answer eBay feedback.

  9. Place a check mark next to the option Active.

  10. Save the settings.

3. Linking tags to eBay feedback

It is possible to link tags to eBay feedback. n order to link your tags to eBay feedback types, you have to activate those tags for the ticket system first. This is done in the Setup » Settings » Tags menu.

Activating tags for the ticket system:

  1. Go to Setup » Settings » Tags.

  2. Click on the tag that you want to activate for the ticket system.

  3. Activate the option Ticket system.

  4. Save the settings.

Linking tags to eBay feedback:

  1. Go to Setup » Markets » eBay » Feedback.
    → The feedback types Positive, Neutral, and Negative are shown on the right-hand side.

  2. Click on the feedback type that you want to link to a tag.
    → A drop-down list containing your tags opens.

  3. From the drop-down list, select the tag that you want to link to the eBay feedback type.

  4. Save the settings.

4. Assigning rights

Assign the required rights for the eBay Feedback plugin.

4.1. Setting owner rights for the ticket system

Users must have owner rights in order to create tickets for the feedback import. Go to Setup » Settings » User » Accounts to assign owner rights.

Setting owner rights for the ticket system:

  1. Go to Setup » Settings » User » Accounts.

  2. Open the user account.

  3. Click on the Owner tab.

  4. Activate the option Ticket.

  5. Save the settings.

4.2. Assigning rights for back end users

Users of the user class Back end need menu rights to use the eBay Feedback plugin.

Use the Setup » Settings » User » Accounts » User account » Tab: Right menu to assign rights.

Use the filter function to search for users of the user class Back end. To do so, go to the tab Filter and select the filter Back end within the drop-down list Class. Click on Search.

Assigning rights for back end users:

  1. Go to Setup » Settings » User » Accounts.

  2. Click on the user that you want to give rights to.

  3. Go to Tab: Right » Tab: Menu.

  4. Activating the required rights:

    • Settings » Markets » eBay » Feedback

    • CRM » Ticket system

  5. Save the settings.

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