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Setting up automated order processing


The orders are automatically imported in your plentymarkets system every 15 minutes. The seller accepts the order via an event procedure. The payment is collected by Conrad. With the payment confirmation, the invoice and delivery address on the order are updated in your plentymarkets system. Via an event procedure, the shipping service provider as well as the package number are updated on the order in Mirakl. In the next step, the shipping notification is reported to Conrad via another event procedure. The invoice created by Conrad is imported to the order in your plentymarkets system. You can also set up event procedures for refunds and order cancellations.

1. Setting up event procedures

Set up an event procedure to automatically update the order status on Conrad whenever specific events occur. You can set up the following event procedures:

  • Report order confirmation to Conrad

  • Report order cancellation to Conrad

  • Report shipping confirmation to Conrad

  • Report order cancellation to Conrad

  • Report refund to Conrad

How to set up the event procedures in plentymarkets is described in the following chapters.

Additional procedures

In addition to the event procedures listed above, the Conrad plugin provides several other event procedures. These procedures exist because order processing differs between plentymarkets and Mirakl.

However, we recommend that you only use the procedures described in detail.

1.1. Report order confirmation to Conrad

Setting up an event procedure
  1. Go to Setup » Orders » Events.

  2. Click on Add event procedure ().
    → The Create new event procedure window opens.

  3. Enter a distinct Name for the event procedure.

  4. Select the Event according to Table 1.

  5. Save () the settings.

  6. Carry out the further settings according to Table 1.

  7. Activate the option Active ().

  8. Save () the settings.

Table 1. Event procedure to send an order confirmation to Conrad

Setting

Option

Selection

Event

Status change

Select an event, for example [3] Waiting for payment.

Filter

Order > Referrer

Conrad

Procedure

Plugins > Conrad: Accept order

1.2. Report order rejection to Conrad

Setting up an event procedure
  1. Go to Setup » Orders » Events.

  2. Click on Add event procedure ().
    → The Create new event procedure window opens.

  3. Enter a distinct Name for the event procedure.

  4. Select the Event according to Table 2.

  5. Save () the settings.

  6. Carry out the further settings according to Table 2.

  7. Activate the option Active ().

  8. Save () the settings.

Table 2. Event procedure to send an order rejection to Conrad

Setting

Option

Selection

Event

Status change

Select an event, for example [8] Waiting for payment.

Filter

Order > Referrer

Conrad

Procedure

Plugins > Conrad: Accept order

1.3. Report shipping confirmation to Conrad

Setting up an event procedure
  1. Go to Setup » Orders » Events.

  2. Click on Add event procedure ().
    → The Create new event procedure window opens.

  3. Enter a distinct Name for the event procedure.

  4. Select the Event according to Table 3.

  5. Save () the settings.

  6. Carry out the further settings according to Table 3.

  7. Activate the option Active ().

  8. Save () the settings.

Table 3. Event procedure to send shipping confirmations to Conrad

Setting

Option

Selection

Event

Status change

Select an event, for example [7] Outgoing items booked.

Filter

Order > Referrer

Conrad

Procedure 1

Plugins > Conrad: Update the carrier tracking information for a specific order

Procedure 2

Plugins > Conrad: Validate shipping

1.4. Report order cancellation to Conrad

Setting up an event procedure
  1. Go to Setup » Orders » Events.

  2. Click on Add event procedure ().
    → The Create new event procedure window opens.

  3. Enter a distinct Name for the event procedure.

  4. Select the Event according to Table 4.

  5. Save () the settings.

  6. Carry out the further settings according to Table 4.

  7. Activate the option Active ().

  8. Save () the settings.

Table 4. Event procedure to send an order cancellation to Conrad

Setting

Option

Selection

Event

Status change

Select an event, for example [8] Waiting for payment.

Filter

Order > Referrer

Conrad

Procedure

Plugins > Conrad: Cancel the order item

1.5. Report refund to Conrad

Setting up an event procedure
  1. Go to Setup » Orders » Events.

  2. Click on Add event procedure ().
    → The Create new event procedure window opens.

  3. Enter a distinct Name for the event procedure.

  4. Select the Event according to Table 5.

  5. Save () the settings.

  6. Carry out the further settings according to Table 5.

  7. Activate the option Active ().

  8. Save () the settings.

Table 5. Event procedure to send refunds to Conrad

Setting

Option

Selection

Event

Status change

Select an event, for example [11] Waiting for payment.

Filter

Order > Referrer

Conrad

Procedure

Plugins > Conrad: Refund order lines

2. Archiving unconfirmed orders

When an order was rejected or cancelled, or there’s a credit note for an order, you should archive the order. You can do this automatically by using the procedure manager.

You have to create a separate procedure for each status.

2.1. Archiving rejected orders

Setting up a procedure:

Setting up a procedure:

  1. Go to Setup » Orders » Procedures.

  2. Click on the New action tab. Carry out the desired settings according to Table 6.

  3. Click on the Filter tab.

  4. Carry out the desired settings according to Table 6.

  5. Click on the Procedure tab.

  6. Carry out the desired settings according to Table 6.

  7. Save () the settings.
    → The procedure is created.

Table 6. Procedure manager settings
Tab Setting

Status

Activate the option Active.
Select when the procedure should be carried out each day.
Enter a name.

Order type

From the Status drop-down list, select the option [7] Outgoing items booked.
From the Last status change drop-down list, select the option Enter the days. Enter the value 2 in the new text field.
From the Order referrer list, select the option Conrad.

Procedure

Select a final status from the Change order status drop-down list, for example [7.99].

2.2. Archiving cancelled orders

Setting up a procedure:

Setting up a procedure:

  1. Go to Setup » Orders » Procedures.

  2. Click on the New action tab.

  3. Carry out the desired settings according to Table 7.

  4. Click on the Filter tab.

  5. Carry out the desired settings according to Table 7.

  6. Click on the Procedure tab.

  7. Carry out the desired settings according to Table 7.

  8. Save () the settings.
    → The procedure is created.

Table 7. Procedure manager settings
Tab Setting

Status

Activate the option Active.
Select when the procedure should be carried out each day.
Enter a name.

Order type

From the Status drop-down list, select the option [8] Cancelled.
From the Last status change drop-down list, select the option Enter the days. Enter the value 2 in the new text field.
From the Order referrer list, select the option Conrad.

Procedure

Select a final status from the Change order status drop-down list, for example [8.99].

2.3. Archiving order with credit notes

Setting up a procedure:

Setting up a procedure:

  1. Go to Setup » Orders » Procedures.

  2. Click on the New action tab.

  3. Carry out the desired settings according to Table 8.

  4. Click on the Filter tab.

  5. Carry out the desired settings according to Table 8.

  6. Click on the Procedure tab.

  7. Carry out the desired settings according to Table 8.

  8. Save () the settings.
    → The procedure is created.

Table 8. Procedure manager settings
Tab Setting

Status

Activate the option Active.
Select when the procedure should be carried out each day.
Enter a name.

Order type

From the Status drop-down list, select the option [11] Credit note.
From the Last status change drop-down list, select the option Enter the days. Enter the value 2 in the new text field.
From the Order referrer list, select the option Conrad.

Procedure

Select a final status from the Change order status drop-down list, for example [11.99].


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