The Dutch market bol.com is the leading online market in Benelux and offers many different products, including multimedia, electronics, toys, etc.
Before setting up bol.com in plentymarkets, you have to register with bol.com .
Set up bol.com in plentymarkets to sell items on the market bol.com. bol.com is set up with the bol.com Basic settings assistant.
As an alternative, you can carry out the basic settings in the Setup » Markets » bol.com » Settings menu. However, note that bol.com delivery times cannot be mapped in this menu. Go through the bol.com assistant to map delivery times with plentymarkets.
The basic settings for bol.com are carried out in the Setup » Assistants » Omni-Channel menu with the bol.com Basic settings assistant. With this assistant, you set up your bol.com account in plentymarkets. You also carry out settings for warehouses and map plentymarkets delivery times with bol.com delivery times.
In order to start the assistant, go to Setup » Assistants » Omni-Channel and click on the bol.com Basic settings assistant. The assistant opens and you can start setting up your account.
Connecting to this market allows for the following automatic processes to take place:
Offers:
stock synchronisation every 15 minutes
hourly price synchronisation
hourly synchronisation of delivery times, visibility of offers etc.
daily deletion of offers for deleted or deactivated variations
Orders:
order import every 15 minutes
hourly import of returns registered on bol.com
Note: Returns are imported with the status [9.00] by default.
An order referrer tags an order with the sales channel on which the order was generated. You also need to activate the order referrer in order to link items, characteristics etc. with bol.com. Go to Setup » Orders » Order referrer to activate the order referrer.
Activating the order referrer for bol.com:
Go to Setup » Orders » Order referrer.
Activate the option bol.com.
Save () the settings.
Tip: The settings you need to activate in order to sell a variation on bol.com are described in the FAQ.
You need to activate all variations that you want to sell on bol.com. This is done in the Availability tab of a variation within the Item » Edit item » Open item » Tab: Variation ID menu.
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Use group function or batch processing
You can edit the availability of several variations at once by using either the variation group function or batch processing. |
Setting the variation availability for bol.com:
Go to Item » Edit item » Open item » Tab: Variation ID » Tab: Settings.
Open the variation that you want to sell on bol.com.
Tip: To sell all variations of an item on bol.com, carry out the settings for the item’s main variation. This activates the availability of all variations of the item.
In the Availability area, activate the option Active.
Click on the Availability tab.
In the Markets area, click in the selection field.
→ A list of all available markets is displayed.
Activate the option bol.com.
Click on Add ().
→ The market is added.
Save () the settings.
→ The variation is available for bol.com.
Note: All item data has to be in Dutch for bol.com.
Link your online store categories to the bol.com categories in order to display your items in these bol.com categories. Further items from the linked category are assigned automatically.
Linking categories:
Go to Setup » Markets » bol.com » Category link.
Click on Search ().
→ The Select category window opens.
Select the bol.com category that best matches your online store category.
Click on Apply.
→ The name and category path of the bol.com category are displayed.
If you know the name of the bol.com category, enter it directly into the Market category field to link it to your online store category.
Save () the settings.
Next, create characteristics and link these characteristics to the bol.com characteristics. Matching characteristics to a bol.com category can be found within the bol.com data model file. Download the bol.com data model file here .
Creating a characteristic:
Go to Setup » Item » Characteristics.
Click on the New characteristic tab.
Enter a name for the characteristic under Name (internal).
Select nl for Dutch from the Language drop-down list.
Enter the Dutch name that you want to use for this characteristic into the Name field.
Select the option Text from the Characteristic type drop-down list.
Enter the bol.com characteristic which can be found in the column Attribute name within the bol.com data model file into the line bol.com characteristic.
Save () the settings.
bol_fulfillment is a mandatory field for the offer export. This indicates whether the item is shipped by you or by bol.com. In the line bol.com characteristic, enter the bol.com characteristic bol_fulfillment.
If you want to sell used items on bol.com, you have to indicate this by using the property bol_used. In the line bol.com characteristic, enter the bol.com characteristic bol_used.
Proceed as described below to define a sales price for the order referrer bol.com. This price is displayed on bol.com.
Defining a sales price for bol.com:
Go to Setup » Item » Sales prices » Open sales price » Tab: Settings.
Activate the referrer bol.com.
Save () the settings.
This section explains how to transfer your items to bol.com. Items are transferred to bol.com with the elastic export. First, create the data format BolItemExport and then send the CSV file to bol.com.
The following fields are mandatory for the item export:
EAN
SKU
Name
Categories
Item description
Image
Manufacturer
Also note that item data has to be in Dutch for bol.com.
Setting up the item export:
Go to Data » Elastic export.
Click on New export.
Carry out the settings. Pay attention to the explanations given in Table 2.
Carry out further settings for item filters and format settings. Pay attention to the explanations given in table 2 on the Elastic export page.
Save () the settings.
→ The export format is given an ID and it appears in the overview within the Exports tab.
In the Data » Elastic Export » Tab: Exports menu, click on Download (arrow icon) to download the file that you have created.
| Setting | Explanation |
|---|---|
Settings |
|
Name |
Enter a name. The export format is listed by this name in the overview within the Exports tab. |
Type |
Select the type item from the drop-down list. |
Format |
From the drop-down list, select the format BolItemExport for the item export. |
Limit |
Enter a number. If you want to transfer more than 10,000 data records to bol.com, then the output file is not generated again for another 24 hours. This is to save resources. |
Provisioning |
Select FTPS. |
File name, |
Enter a parameter. The access data including the password and user name are provided by bol.com. The file name is created based on the pattern <sellerID>.txt. You need to save the file in the folder /SQUARE/feed. |
Transfer |
Select daily as bol.com allows a maximum of 4 exports per day. |
Activate the payment method Bol.com as described below.
Activating the payment method Bol.com:
Go to Setup » Orders » Payment » Methods.
Activate the option Also show inactive.
Open the folder International.
Click on Bol.com.
→ The Settings tab opens.
Carry out the settings. Pay attention to the information given in [table-payment-method].
Place a check mark next to the option Active.
Save () the settings.
| Setting | Explanation |
|---|---|
Language |
The following options are saved for the language selected: Name, Info page, Info page (internal), Logo, and Upload logo. This enables you to enter values for these options in various languages. The values for a language are activated as soon as a buyer selects the language in the online store. |
Name |
Enter the name that should be displayed in the online store and on invoices etc. |
Info page |
Select a category page of the type content or enter the URL of a website to provide information about the payment method. |
Info page (external) |
If you selected the Info page (external) option under Info page, then enter the URL of the info page here. |
Countries of delivery |
Do not select a country of delivery. |
Logo |
Select one of the following options for displaying the logo:
|
Logo view |
If Show upload logo was selected from the Logo drop-down list, then the logo that was uploaded is displayed here. |
Upload logo |
If Show upload logo was selected from the Logo drop-down list, then upload an external logo here. |
Priority |
Select the priority for displaying the payment method in the online store. |
Costs: Flat rate or percentage |
If the payment method results in additional costs, enter the percentage value or flat rate value. The selection depends on the conditions of your contract. |
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Permitting the payment method in customer classes
Go to Setup » CRM » Classes to activate or deactivate permitted payment methods. |
For further information, refer to the Managing payment methods page.
Set up an event procedure to automatically send shipping confirmations to bol.com when the outgoing items have been booked.
Go to Setup » Orders » Events.
Click on Add event procedure ().
→ The window Create new event procedure opens.
Enter a distinct name for the event procedure.
Select the event according to Table 4.
Save () the settings.
Carry out the settings according to Table 4 vor.
Place a check mark next to the option Active ().
Save () the settings.
| Setting | Option | Selection |
|---|---|---|
Event |
Order change: Outgoing items booked |
|
Filter 1 |
Order > Order type |
Order |
Filter 2 |
Order > Referrer |
bol.com |
Procedure |
Shipping > Send shipping confirmation to bol.com |
Set up an event procedure to automatically inform bol.com of the status of a return. bol.com requests the status of returns. The following return statuses can be sent to bol.com:
Return received
Item will be exchanged
Return does not meet conditions
Item must be repaired
Customer keeps item
Return accepted after consultation with customer
Go to Setup » Orders » Events.
Click on Add event procedure ().
→ The window Create new event procedure opens.
Enter a distinct name for the event procedure.
Select the event according to Table 5.
Save () the settings.
Carry out the settings according to Table 5 vor.
Place a check mark next to the option Active ().
Save () the settings.
| Setting | Option | Selection |
|---|---|---|
Event |
New return |
|
Filter 1 |
Order > Order type |
Return |
Filter 2 |
Order > Referrer |
bol.com |
Procedure |
Order > Send return status to bol.com |
Select a status. |
Set up an event procedure to automatically inform bol.com of cancellations. Whenever you are dealing with cancellations, you need to send bol.com a reason for the cancellation. Open the System » Orders » Status menu and create additional order statuses as needed. The following cancellation reasons can be transferred to bol.com:
Out of stock
Cancellation requested by customer
Item is in a bad condition
Higher shipping costs
Incorrect price
Item not available in time
No bol.com warranty
Item ordered twice
Item retained
Technical issue
Item untraceable
Other
Go to Setup » Orders » Events.
Click on Add event procedure ().
→ The window Create new event procedure opens.
Enter a distinct name for the event procedure.
Select the event according to Table 6.
Save () the settings.
Carry out the settings according to Table 6 vor.
Place a check mark next to the option Active ().
Save () the settings.
| Setting | Option | Selection |
|---|---|---|
Event |
Status change: [8.1] Cancelled by customer |
|
Filter 1 |
Order > Order type |
Order |
Filter 2 |
Order > Referrer |
bol.com |
Procedure |
Order > Send cancellation to bol.com |
Customer cancellation |
Set up an event procedure to automatically inform bol.com about returns that customers sent back to you directly without registering the return with bol.com first. bol.com requests the status of returns. The following return statuses can be sent to bol.com:
Return received
Item will be exchanged
Return does not meet conditions
Item must be repaired
Customer keeps item
Return accepted after consultation with customer
Go to Setup » Orders » Events.
Click on Add event procedure ().
→ The window Create new event procedure opens.
Enter a distinct name for the event procedure.
Select the event according to Table 7.
Save () the settings.
Carry out the settings according to Table 7 vor.
Place a check mark next to the option Active ().
Save () the settings.
| Setting | Option | Selection |
|---|---|---|
Event |
Status change: [9.5] Credit note created |
|
Filter 1 |
Order > Order type |
Return |
Filter 2 |
Order > Referrer |
bol.com |
Procedure |
Order > Create a return at bol.com |
Select a status. |
The Data » Log menu contains a history of processes that run via the bol.com interface. For bol.com, you can filter by the identifier bol.com.
Viewing the log:
Go to Data » Log.
From the drop-down list Identifier, select the option bol.com.
Tip: Identifiers are only shown in the drop-down list after the process has run at least once.
Optional: Select a date if you only want to see entries for a specific day.
Click on Search ().
→ The results are shown.
Use the reference types and reference values listed in Table 8 to filter the search results:
| Reference type | Explanation | Reference value |
|---|---|---|
action |
Filters by events. |
Select a reference type to filter for specific events.
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orderId |
Filters by the order ID of the order in plentymarkets. |
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externalOrderId |
Filters by the bol.com order number of the order. |
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externalOrderItemId |
Filters by the ID of the bol.com order item. |
In order to list your variations as offers on bol.com, the following settings have to be carried out:
| Mandatory data | Explanation |
|---|---|
EAN or ISBN |
An EAN or an ISBN must be saved for the variation.
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Price |
A price must be saved for the variation.
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Availability |
The variation must be available for the market.
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