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Processing Amazon Prime orders

With filters in the order search and event procedures areas, orders with shipping conditions for Amazon Prime are treated separately in plentymarkets. Shipping labels for Amazon Prime orders are created via the Amazon Merchant Fulfilment API.

Mandatory fields for registering Amazon Prime orders

In order to handle Amazon Prime orders, certain information has to be saved in the Setup » Orders » Shipping » Shipping service provider » Settings menu. Amazon requires the following mandatory fields: Company, Street, House number, Postcode, Town, Country, Telephone, and Email. These mandatory field have to be filled in order to handle Amazon Prime orders.

1. Filtering Amazon Prime orders

All of your orders are displayed in the Orders » Edit orders menu. You can use filters to narrow down which orders are displayed. For example, you can display Amazon Prime orders only.

The Amazon filter includes the following options:

  • ALL filters all Amazon orders.

  • Prime filters all Amazon Prime orders except Prime SameDay, Prime NextDay, and Prime SecondDay.

  • Prime (all) filters all Amazon Prime orders, including Prime SameDay, Prime NextDay, and Prime SecondDay.

  • No = Amazon Prime orders will not be taken into consideration.

  • Prime SameDay filters only Prime SameDay orders.

  • Prime NextDay filters only Prime NextDay orders.

  • Prime SecondDay filters only Prime SecondDay orders.

  • SameDay filters Amazon orders that do not belong to Amazon Prime but need to be delivered the same day.

  • NextDay filters Amazon orders that do not belong to Amazon Prime but need to be delivered the next day.

  • SecondDay filters Amazon orders that do not belong to Amazon Prime but need to be delivered the day after tomorrow.

2. Creating a shipping label for Amazon Prime orders

Amazon requires you to create shipping labels for Amazon Prime orders via the Amazon Merchant Fulfilment API. In return, Amazon provides shipping service providers that offer a discounted price. Learn how to link shipping profiles with Amazon Prime below.

Linking shipping profiles with Amazon Prime:

  1. Go to Setup » Orders » Shipping » Settings » Tab: Shipping profiles.

  2. Select the shipping profile that you want to link with Amazon Prime.

  3. In the Loyalty program area, select the filter Amazon Prime.

  4. Click on the Table of shipping charges tab.

  5. In the Amazon Prime area, select the shipping method for the Amazon Prime Service option.

  6. Save () the settings.

Tip: Pay attention to the shipping package

Pay attention to the shipping package saved for the shipping profile to prevent overpriced labelling.

Afterwards, register your Amazon Prime orders for the Amazon shipping provider that you have selected. To do so, go to Orders » Shipping centre » Tab: Register. You have to search for Amazon Prime orders in the Search tab before you can register them. The orders that were found are displayed here.

Tip: Pay attention to the shipping service provider

Pay attention to the selected shipping service provider. Otherwise, you won’t be able to set the correct Amazon services in the tables of shipping charges.

Registering Amazon Prime orders:

  1. Go to Orders » Shipping centre » Tab: Search.

  2. Search for the Amazon Prime order that you would like to register.

  3. Click on the Register tab.

  4. Select the option Amazon Prime from the Shipping service provider drop-down list.

  5. Click on Register.

  6. Open the order.
    → After having successfully registered the order, a PDF icon appears in the Overview area. By clicking on this icon, you can download the shipping label.

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