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Using the FBA service by Amazon

The abbreviation FBA stands for Fulfilment by Amazon. Instead of dealing with the orders yourself, packaging the items and sending them, you let Amazon take care of this task for you with the FBA programme. Of course, you then have to store at least some of your items with Amazon.

For further information about setting up Amazon FBA in plentymarkets, watch this video tutorial:

Amazon FBA

1. The most important Amazon FBA terms and definitions

Amazon and this manual page use some specific terms in relation to Amazon FBA. These are explained here to help you get started.

1.1. Inbound

Inbound means that you supply Amazon with items that Amazon then delivers to your customers.

  • Inbound shipments are your shipments to an Amazon FBA Fulfillment Center.

  • Inbound orders are the orders that are created in plentymarkets for your inbound shipments.

1.2. Outbound

Outbound describes the sales and distribution process that Amazon takes over for you: Amazon stores the items. When a customer places an order, Amazon packs and ships the items.

1.3. Amazon Multi-Channel

  • Amazon Multi-Channel allows you to store your items with Amazon and have Amazon ship your items even when you sell these items on external markets.

2. Setting up Amazon FBA

Proceed as described below to set up Amazon FBA in your plentymarkets system.

2.1. European Fulfilment Network (EFN)

Amazon is continuously expanding its European Fulfilment Network for sellers who use shipment by Amazon. In order to use this network, you need to be fiscally registered in all countries in which you use FBA logistics centres. In order for your invoices to be generated correctly for these new logistics centres from the fiscal point of view, you can - in addition to your company location - select the warehouse location as basis for the default VAT rate. You can carry out these settings for each client (store) in the Setup » Client » Select client » Locations » Select location » Accounting menu. In the VAT rates tab, you save the necessary tax rates for the countries.

Example: Logistics centre is located in Poland and items are shipped to Germany

To avoid that the Polish tax rate is used for orders that are shipped to Germany from a logistics centre in Poland, you also have to enter the country Germany with the German tax rate for the location Poland. To do so, go to Setup » Client » Select client » Locations » Poland » Accounting » Tab: VAT rates, select the country Germany and enter the German tax rate as well as the valid VAT number.

2.2. Creating a warehouse for Amazon FBA

Go to Setup » Markets » Amazon » Settings » Tab: Order settings and use the Warehouse option to select which warehouse you would like to use for Amazon fulfilment orders. This makes sure that the complete range of stock management functions remain intact with the FBA programme and that you can keep track of the stock at Amazon in your plentymarkets system.

Creating a warehouse:

  1. Go to Setup » Stock » Warehouse.

  2. Click on New warehouse.

  3. Enter a name for the warehouse.

  4. Select a Warehouse type.
    Note: If you only want to use this warehouse for FBA stock, i.e. if you only want to offer the stock of this warehouse for Amazon FBA and not in your online store or on other markets, then select the warehouse type Repair.

  5. Select Amazon as Logistics type.

  6. Save () the settings.
    → The warehouse is listed in the overview in alphabetical order and opened.

  7. Carry out further settings according to the explanations on the Setting up a warehouse page of the manual.

  8. Save () the settings.
    → The warehouse is created.

2.3. Setting up FBA Inbound shipments

To allow Amazon to ship your items, you need to make sure that there is sufficient stock in one or more FBA fulfilment centers. Start with general settings for shipments to FBA fulfilment centers.

2.3.1. Selecting the label type for FBA inbound shipments

Select the label type that you want to use for parcel shipments sent with an Amazon Partnered Carrier. You can download and print the label later in the size that you selected here after you have registered the order successfully.

Selecting the label type for FBA inbound shipments:

  1. Go to Setup » Stock » Amazon FBA » Basic settings.

  2. Select a Printer profile for labels from the drop-down list.

  3. Save () the setting.

2.3.2. Saving contact details for FBA Inbound shipments

Enter the contact details of the person in your company that Amazon can contact in case of any queries regarding the shipment.

Saving contact details for FBA Inbound shipments:

  1. Go to Setup » Stock » Amazon FBA » Contact.

  2. Carry out the settings. Note Table 1.

  3. Save () the settings.
    → The contact details are saved.

Table 1. Contact details for FBA Inbound shipments
Filter Explanation

Name;
Email address;
Telephone number;
Fax number

Enter the contact details of the person that Amazon can contact in case of questions.

2.4. Settings up FBA outbound orders

Now specify how orders from Amazon are to be processed.

Settings for outbound orders:

  1. Go to Setup » Markets » Amazon » Settings.

  2. Select the Amazon account for which you want to activate FBA.

  3. Click on the Order settings tab.

  4. Carry out the settings. Note Table 2.

  5. Save () the settings.

Table 2. Settings in the Order settings tab
Setting Explanation

Shipment by Amazon (FBA)

Active

Place a check mark to activate Amazon FBA. Your FBA orders automatically are imported into your plentymarkets system daily.

Referrers

Select whether only orders from Amazon should be processed with FBA or whether orders from other referrers should be processed with FBA as well.

Status

Select the status that is to be assigned to orders that are imported from Amazon.

Warehouse

Select which Amazon FBA warehouse should be used for stock synchronisation with the account. This warehouse is also used to assign the FBA order to the account if no FBA order could be assigned to the country the order originates in because no warehouse is set up for the order country.

Outgoing items

Select whether outgoing items should be marked as booked or not. The option Mark as booked does not trigger an item movement. In order to trigger an item movement, select the option Do not mark as booked and set up an event procedure.

Returns import

Select the option daily so FBA returns are automatically imported into your plentymarkets system once a day.
Tip: In the case of a return, purchasers send the items back to Amazon. The return is imported into your plentymarkets system and listed in the order menu. It is given the return status that you selected in the Setup » Orders » Settings menu.
Important: Returns will only be imported if the order exists in plentymarkets and its external order number was not changed.

Include coupons to returns

Select whether coupons can be used for returns or not. If the FBA order was paid fully or partly with a coupon, the coupon is added to the return. A minimum order quantity for the coupon is not taken into consideration.

Stock import

Select whether the stock should be imported hourly or never.

Status for transmitted orders

Select the order status for orders that were successfully transferred to FBA.

Item bundles Multichannel

Select which positions should be transferred to Amazon.

  • Transmit all order positions = Transmit all positions included in the order to Amazon. If you select this option, then both the package position and the contents of the package are transmitted to Amazon.

  • Transmit package position only = Only the package position is transferred to Amazon.

  • Transmit without package position = Only the contents of the package are transferred to Amazon.

Shipping category

Select the shipping priority.

  • Standard = normal shipping

  • Expedited = Express shipping

  • Priority = fastest shipping service

2.4.1. Automatically importing FBA credit notes

Use the credit note import in order to automatically import FBA credit notes into your plentymarkets system. The credit notes are imported with the status which you have selected for the Standard status for credit note setting in the Setup » Orders » Settings menu. If you activate the credit note import, then FBA credit notes are imported into your plentymarkets system every 4 hours.

Do not import FBA returns as credit notes via an event procedure

If you activate the credit note import, FBA credit notes are automatically imported into your plentymarkets system every 4 hours. Therefore, in this case do not use an event procedure to create credit notes from FBA returns.

Activating the automatic credit note import:

  1. Go to Setup » Markets » Amazon » Settings.

  2. Select the Amazon account.

  3. Click on the Order settings tab.

  4. For the setting Credit note import, select the option Yes.

  5. Save () the settings.

3. Setting up Amazon Multi-Channel

Amazon Multi-Channel Fulfillment is a service that enables you to fulfill orders from sales channels other than Amazon.com using the inventory that you have stored in the Amazon fulfillment center (source: Amazon).

In other words, the Multi-Channel function allows you to store your items with Amazon and have Amazon ship your items even though you sell these items on external markets. This chapter describes which settings you have to carry out in your plentymarkets system so that these orders can be processed by Amazon.

The following steps are necessary to configure your stock and item data for Amazon Multi-Channel.

Watch this video tutorial for more information about Amazon Multi-Channel and setting up the service in your plentymarkets system:

Amazon FBA

3.1. Creating a warehouse for Amazon Multi-Channel

Create a warehouse, if you have not yet created one as described in the Using the FBA service by Amazon chapter. When using Multi-Channel fulfilment, it is important to set up a warehouse for each country-specific Amazon marketplace with the logistics type Amazon and the country as its location.

Example of matching Amazon platform and warehouse location

Multi-Channel fulfilment takes place via amazon.co.uk. Create a new warehouse Amazon UK with the logistics type Amazon and the location Great Britain. The items must actually be stored with Amazon in that country e.g. in Great Britain. Otherwise they cannot be handled and shipped by amazon.co.uk.

3.2. Activating the variation availability for Amazon Multi-Channel

Carry out the following settings for the items that you want to make available for Amazon Multi-Channel.

Activating the variation availability for Amazon Multi-Channel:

  1. Go to Item » Edit item.

  2. Open the item.

  3. Click on the Multi-Channel tab.

  4. Carry out the settings in the Amazon area. Pay attention to the explanations given in [item-availability-amazon] in the Setting the variation availability chapter.

  5. Save () the settings.

3.3. Carrying out settings for Amazon Multi-Channel

Carry out the settings in the Amazon menu as described below.

Setting up Amazon Multi-Channel:

  1. Go to Setup » Markets » Amazon » Settings.

  2. Click on the Order settings tab.

  3. Carry out the settings in the Shipment by Amazon (FBA) area. Pay attention to the explanations given in Table 3.

  4. Save () the settings.

Table 3. Setting up Amazon Multi-Channel
Setting Explanation

Active

Place a check mark to activate the daily order import.

Referrers

Only use for Amazon orders = Only process Amazon orders with FBA.
Can be used for all orders = Process all orders with FBA.

Status

Select the order status for orders that were imported from Amazon.

Warehouse

Select which warehouse should be used for Amazon shipments.

Outgoing items

Select whether outgoing items should be marked as booked or not. The option Mark as booked does not trigger an item movement. In order to trigger an item movement, select the option Do not mark as booked and set up an event procedure.

Returns import

Select whether returns should be imported daily or never.

Include coupons to returns

Select whether coupons can be used for FBA returns or not. If the FBA order was paid fully or partly with a coupon, the coupon is added to the return. A minimum order quantity for the coupon is not taken into consideration.

Stock import

Select the option Hourly to import stock on an hourly basis.
Only changes in the stock data are taken into consideration. For further information about stock import options, refer to the Synchronising stock chapter.

Status for transmitted orders

Determines which order status should be used for multi-channel FBA orders that were transferred to FBA.

Item bundles Multichannel

Select which positions should be transferred to Amazon.

  • Transmit all order positions = Transmit all positions included in the order to Amazon. If you select this option, then both the package position and the contents of the package are transmitted to Amazon.

  • Transmit package position only = Only the package position is transferred to Amazon.

  • Transmit without package position = Only the contents of the package are transferred to Amazon.

Shipping category

Select a shipping category.

  • Standard = Normal shipping

  • Expedited = Express shipping

  • Priority = Fastest shipping service

3.4. Automatically transferring the shipping permission to FBA

Set up an event procedure to automatically inform Amazon about the order. After Amazon has received this information, the order is processed and the item(s) are made ready for shipping.

Setting up an event procedure
  1. Go to Setup » Orders » Events.

  2. Click on Add event procedure ().
    → The Create new event procedure window opens.

  3. Enter a distinct name for the event procedure.

  4. Select the event according to Table 4.

  5. Save () the settings.

  6. Carry out the settings according to Table 4.

  7. Place a check mark next to the option Active ().

  8. Save () the settings.

Table 4. Event procedure for automatically transferring the shipping permission to FBA
Setting Option Selection

Event

Order change: Status change > [5] Cleared for shipping

Filter 1

Order > Order warehouse

Amazon Multi-Channel

Filter 2

Shipping > Shipping by FBA only

Filter 3

Order > Referrer

Important: Do not select an Amazon referrer. Otherwise, it may result in duplicate FBA orders.

Procedure

Shipping > Transfer shipping permission to FBA

When switching to status 5, Amazon is informed that the items are cleared for shipping. Amazon ships the items and your plentymarkets system receives a confirmation from Amazon. The order switches to status 5.1, as determined in the order settings. The package number is imported into your plentymarkets system.

Import of package numbers

Package numbers are imported once per day.

3.5. Synchronising stock for Amazon Multi-Channel

Stock is synchronised with Amazon in the Setup » Markets » Amazon » Data exchange » FBA stock menu. There are a few different ways to do this. You can use the hourly automatic stock synchronisation, an automatic procedure or a CSV file.

Only for Amazon Multi-Channel

This feature is intended for Amazon Multi-Channel only.

In plentymarkets, a distinction is made between automatic stock synchronisation and manual stock synchronisation. Both procedures are described below.

Proceed as follows to automatically synchronise stock.

Automatically synchronising stock:

  1. Go to Setup » Markets » Amazon » Data exchange » FBA stock.

  2. Select the Amazon account in the Automatically tab.

  3. Click on Synchronise Amazon FBA stock.

4 minutes are allotted for this process. If Amazon does not provide the data within this time frame, then stock is not synchronised. The next request will use the previous data that was not transferred. This can lead to errors. Therefore, we recommend that you manually synchronise data with a CSV file as described in the next chapter.

Stock information is only synchronised for those items that had their stock changed on Amazon in the last 30 days. We recommend that you use the manual synchronisation for the first import. The stock is synchronised according to the initial settings in plentymarkets.

Stock is synchronised manually via CSV file.

Assigning SKU numbers

If you want to manually synchronise data, then you also have to specify how SKU numbers should be assigned to the stock. This is specified in the initial settings.

Before you carry out this synchronisation, you have to request the corresponding report file from Amazon in Seller Central. Download this CSV file and save it on your computer.

Manually synchronising stock:

  1. Go to Setup » Markets » Amazon » Data exchange » FBA stock.

  2. Click on the Manual tab.

  3. Select the Amazon account.

  4. Click on Select file to select the CSV file that you have just saved.

  5. Save () the settings to carry out the synchronisation.

4. Managing FBA Inbound orders

Find out how to create, manage and ship FBA Inbound orders.

4.1. FBA Inbound workflow

FBA Inbound shipments have the following workflow:

  1. You create an FBA Inbound shipment in Amazon Seller Central.
    → The shipment is imported to plentymarkets.
    → The shipment is listed in the Stock » Amazon: Shipments menu.

  2. You create a redistribution for the shipment.
    → An FBA Inbound order is created in the Stock » Amazon FBA Inbound menu.

  3. The order can be processed in the warehouse.

Currently, item bundles cannot be processed using FBA Inbound.

4.2. Creating an FBA shipment in Amazon Seller Central

To start a shipment, create an FBA Inbound shipment in Amazon Seller Central. To do so, log into Amazon Seller Central and go to the area Send/Replenish Inventory. After you have create the shipment in Amazon Seller Central, the shipment is imported into plentymarkets and can be processed from the Stock » Amazon: Shipments menu.

4.3. Viewing FBA Inbound shipments in plentymarkets

The Stock » Amazon: Shipments menu provides an overview of the FBA Inbound shipments that were created in Amazon Seller Central.

SKU must be available

This menu only shows shipments where all items contained in the shipment can be synchronized with a variation in plentymarkets based on the SKU.

Viewing FBA Inbound shipments in plentymarkets:

  1. Go to Stock » Amazon: Shipments.

  2. Optional: Choose filters in the left column. Note Table 5.

  3. Click on Search ().
    → The filtered shipments are shown in the overview to the right. Table 5 describes the information shown.

Table 5. Viewing FBA Inbound shipments in plentymarkets
Column Explanation

Available filters

Shipment IDs

Enter shipment IDs to search for a shipment with this ID.

Amazon account

From the drop-down list, select an Amazon account to search for shipments for this account.

Last update from

Select a date in the calendar to search for shipments that were changed after this date.

Last update to

Select a date in the calendar to search for shipments that were changed up to this date.

Information listed

Shipment ID

The ID that Amazon gave the shipment when you created it in Amazon Seller Central.

Status

The status that Amazon gave the shipment.
Note: Only those shipments are shown here that have the status “Created” and were created in the Amazon Seller Central.

Name

The name that Amazon gave the shipment.

Target fulfilment center

The Amazon FBA fulfilment center the shipment is sent to.

Order

Click on Create redistribution to create a redistribution for this shipment. If a redistribution already exists, the date on which is was created is shown.

Do not create stock movements in advance

The Amazon FBA warehouse does not have different storage locations, but always uses the standard storage location. As such, do not create stock movements in the redistribution before creating the pick list and using the package content list. Otherwise, the storage locations are incorrectly shown on the pick list.

4.4. Creating a redistribution for the shipment

Now, create a redistribution for the shipment. An FBA Inbound order is then created in the Stock » Amazon FBA Inbound menu.

Creating a redistribution for the shipment:

  1. Go to Stock » Amazon: Shipments.

  2. Optional: Select filters from the right column to limit the FBA Inbound shipments shown. Note Table 6.

  3. Click on Search ().
    → The shipments are shown on the right.

  4. In the column Purchase order, click on Create redistribution ().
    → The Create redistribution menu opens.

  5. Pay attention to the explanations given in Table 6.

  6. Save () the settings.
    → A redistribution for this shipment is created that contains all variations of the shipment.
    → An FBA Inbound order is created in the Stock » Amazon FBA Inbound menu.
    → The FBA Inbound order can be processed.

Table 6. Creating a redistribution for the shipment
Setting Explanation

Available filters

Shipment IDs

Enter shipment IDs to search for a shipment with this ID.

Amazon account

From the drop-down list, select an Amazon account to search for shipments for this account.

Last update from

Select a date in the calendar to search for shipments that were changed after this date.

Last update to

Select a date in the calendar to search for shipments that were changed up to this date.

Menu Create redistribution

Source warehouse

Select the warehouse from which the variations are to be sent to the Amazon FBA fulfilment center.

Status

From the drop-down list, select the status to be assigned to the FBA Inbound order.

ID of a reference order
(optional)

If you want to create the redistribution as a child order of an existing order, enter the ID of that order.

4.5. Viewing FBA Inbound orders

FBA Inbound orders are listed in the Stock » Amazon FBA Inbound menu. Note that an FBA Inbound order only is created after you created a redistribution for the shipment.

Viewing FBA Inbound orders:

  1. Go to Stock » Amazon FBA Inbound.

  2. Optional: Choose filters in the left column. Note Table 7.

  3. Click on Search ().
    → The filtered FBA Inbound orders are shown in the right column.
    Tip: Click on the FBA Inbound order to access options for processing the order.

Table 7. Viewing FBA Inbound orders
Column Explanation

Available filters

Owner

From the drop-down list, select an owner to search for FBA Inbound orders created by this person.

Warehouse

Select a warehouse from the drop-down list to search for FBA Inbound orders that were redistributed to this warehouse.

Order ID

Enter the ID of an FBA Inbound order to search for the order with this ID.

Information listed

Owner

The person who created the redistribution

Sender warehouse

The plentymarkets FBA warehouse

Order ID

plentymarkets ID of the FBA Inbound order

Shipment ID

The ID that Amazon assigned to the shipment when you created it in Amazon Seller Central

4.6. Processing FBA Inbound orders in the warehouse

FBA Inbound orders are then processed in the warehouse. The order is packed and registered with Amazon in the warehouse. How your warehouse staff processes the order depends on your fulfilment processes. This describes how to print a pick list, access the package content list and register the package with Amazon for an FBA Inbound order.

4.6.1. Printing a pick list

In the menu Stock » Amazon FBA Inbound you can print a pick list for the FBA Inbound order.

Printing a pick list:

  1. Go to Stock » Amazon FBA Inbound.

  2. Optional: Choose filters in the left column. Note Table 7.

  3. Click on Search ().
    → The filtered FBA Inbound orders are shown in the right column.

  4. Click on the order.
    → The options for editing the order are shown.

  5. Click on Print FBA Inbound pick list.
    → The pick list is downloaded as PDF file and you can print it.

4.6.2. Opening the package content list

A packet content list lists the content of pallets, packages and items. The package content list informs Amazon about what items are in the packages that it stores and ships for you.

The package content list prepares the packages based on the settings in the variation. You can change these settings. To do so, go to Item » Edit item » Open item » Tab: Settings » Area: Shipping and change the option in the drop-down list Packages.

Menu Orders » Package content list

You can also open and work on the package content list in the Orders » Package content list. The Register button is only shown when you open the package content list from the Stock » Amazon FBA Inbound menu and closed all packages and pallets. You need the Register button to register the finished packages with Amazon.

Opening the package content list:

  1. Go to Stock » Amazon FBA Inbound.

  2. Optional: Choose filters in the left column. Note Table 7.

  3. Click on Search ().
    → The filtered FBA Inbound orders are shown in the right column.

  4. Click on the order.
    → The options for editing the order are shown.

  5. Click on Package content list.
    → The order is shown in the Orders » Packet content list.

  6. Pick and pack the order based on the package content list.

4.6.3. Registering the FBA Inbound order with Amazon

Once the FBA Inbound order has been packed based on the package content list, you register the order with Amazon. When you register, a package content list is sent to Amazon at the same time. If you use your own shipping service provider, you need the tracking number to register the FBA Inbound order with Amazon.

Always pack before registering

Once you have registered the order with Amazon, you can no longer change the content of the packages and pallets. As such, only register the order with Amazon once picking and packing is complete.

Registering the FBA Inbound order with Amazon (own shipping service provider):

  1. Go to Stock » Amazon FBA Inbound.

  2. Click on the order.
    → The options for editing the order are shown.

  3. Click on Package content list.
    → The order is shown in the Orders » Packet content list.

  4. Click on Register.
    Note: The Register button is only shown when you open the package content list from the Stock » Amazon FBA Inbound menu.
    → The window Register order opens.

  5. Select a Shipment type for non Amazon-partnered carriers from the drop-down list.
    Note: The shipping types SP - Small parcel and LTL - Less Than Truckload/Full Truckload are available.

  6. Enter the tracking number for all packages.
    Note: If you select the shipping type LTL - Less Than Truckload/Full Truckload, you have to enter the PRO number. The shipping service provider assigns the PRO number to the shipment.

  7. Click on Yes.
    → The order is registered with Amazon.

  8. Send the package to the Amazon FBA warehouse.

Disabled fields when you ship the parcels without an Amazon Partnered Carrier

When you send the parcels without an Amazon Partnered Carrier, the buttons Request shipping fee, Accept shipping fee, Void confirmation and Print labels are not available.

Amazon decides which shipping service provider is used

If you send the shipment with an Amazon Partnered Carrier, Amazon decides which shipping service provider is used.
In Amazon Seller Central, you therefore have to accept the terms and conditions for the Amazon Partnered Carrier Program as well as the terms and conditions for all shipping service providers that are available. Otherwise, errors could occur if Amazon selects a shipping service provider that you usually do not use.

Registering the FBA Inbound order with Amazon (Amazon Partnered Carrier):

  1. Go to Stock » Amazon FBA Inbound.

  2. Click on the order.
    → The options for editing the order are shown.

  3. Click on Package content list.
    → The order is shown in the Orders » Packet content list.

  4. Click on Register.
    Note: The Register button is only shown when you open the package content list from the Stock » Amazon FBA Inbound menu and closed all packages and pallets. → The window Register order opens.

  5. Select a Shipping method from the drop-down list.
    Note: When you use an Amazon Partnered Carrier, only the shipping method SP - Small parcel is available.

  6. Select the option Amazon-partnered carrier.

  7. Click on Yes.
    → A new view opens.

  8. Click on Request shipping fee to send a request about the estimated shipping costs to Amazon.
    → The estimated shipping costs are imported to plentymarkets.

  9. To accept the shipping costs, click on Accept fee.
    → The order is registered with Amazon.
    → The status changes to Confirmed.
    → The shipping labels are generated.

  10. Click on Print labels.
    → The shipping label is downloaded and you can print it.

  11. Attach the shipping label to the package.

  12. Send the package to the Amazon FBA warehouse.

4.6.4. Cancelling the FBA Inbound order with Amazon

If you have registered the FBA Inbound order with Amazon by mistake, you can undo the registration by cancelling the shipment.

To do so, click on the Void confirmation button. Once the shipment has been cancelled successfully, the order steps back to the status Working.

Observe time limits for cancelling shipments

Observe the following time limits that Amazon sets for cancelling shipments:

  • You can cancel small parcels within 24 hours.

  • Full truck loads and less than truckloads can be cancelled within 1 hour.

Cancelling a FBA Inbound order with Amazon:

  1. Go to Stock » Amazon FBA Inbound.

  2. Click on the order.
    → The options for editing the order are shown.

  3. Click on Void confirmation.
    → The cancellation is sent to Amazon.
    → The status changes to Working.
    Tip: You can register the shipment again at any time by requesting and accepting the shipping costs.

If you want to delete a shipment, you have to delete it in the Amazon Seller Central. Shipments cannot be deleted in plentymarkets.

5. Managing FBA Outbound orders

This chapter provides information on processing FBA orders. A quick reminder: Outbound means that Amazon sells and ships for you.

5.1. Workflow of Outbound orders

Outbound orders have the following workflow:

  • Customers order on Amazon.

  • Amazon sends the items.

  • The plentymarkets system requests a report.

  • Amazon creates the report.

  • The next day, plentymarkets automatically checks whether any Amazon reports exist. If yes, then these reports are imported.

  • Orders are generated in plentymarkets from the information contained in these reports.

Amazon FBA outbound orders are imported with the parameters Status and Referrer. Select the Status that is most appropriate for your process. For example, this could be status [7] Outgoing items booked. The referrer is automatically set to Amazon FBA or an Amazon FBA sub-referrer, e.g. Amazon FBA USA. The date when items are shipped is saved directly in plentymarkets. Therefore, stock is not reserved for items that are included in the order.

Event procedures for fulfilment

Configure the event procedures that are necessary for the fulfilment process. Such event procedures are having invoices generated and sent to your customers with the help of automatic emails, and having the order then switch to another status.
For further information, refer to the Event procedures and Fulfilment pages of the manual.

Note regarding the order import

Amazon only generates a list of orders once per day. Because it can take up to 2 days before an item is ready for shipping, FBA orders are available in your system with a time delay. Generally, the order confirmation that was generated by Amazon is available in your system two days after the item was shipped or a total of up to 4 days after it was ordered. The punctuality of the deliveries, however, is not affected. They will be carried out with the quickness that is customary for Amazon.

5.2. FBA Outbound partial deliveries

Amazon will send Amazon FBA partial deliveries if the items ordered by the customer are stored in separate warehouses. Hence, the customer receives multiple packages for one order. In plentymarkets, each FBA Outbound partial delivery is saved as a separate order, depending on the FBA warehouse which sends the item. You can import one tracking number from Amazon for each partial delivery and then assign it to the according partial delivery. You can generate a separate invoice for each partial delivery. This is necessary if the Amazon warehouses are located in different countries due to differing taxes.

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