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Item isn’t visible

You’ve already created an item and now you want to see what it looks like in your store. But where is it? Why isn’t it visible? Work through this checklist and make sure your item meets all of the requirements for being visible in the online store.

This checklist helps you find any possible errors that are preventing your items from being displayed. Our example screenshots show the settings as they appear in a default system. Your own settings may differ.

1. Have you activated the variation?

Variations only become visible in the online store once they have been activated. In other words, you can work on inactive variations without your customers noticing. You activate the variation when you’re ready for it to be visible in your store.

Activating a variation:

  1. Go to Item » Edit item.

  2. Search for and open the variation.

  3. Find the Availability area within the Settings tab.

  4. Select the Active option ().

  5. Save () the settings.

Checklist Item Active

2. Is a sales price linked to the variation?

Have you saved a price for the variation? And have you checked whether the sales price was correctly configured? Open the menu Setup » Item » Sales prices and make sure you’ve configured the following parameters for your online store:

  • Currency

  • No RRP, special offer or set price

  • Client

  • Customer class

  • Country

  • Referrer

3. Is a category linked to the variation?

A variation will only be visible if it’s linked to a category that’s also visible in the online store.

Linking a variation to a category:

  1. Go to Item » Edit item.

  2. Search for and open the variation.

  3. Click on the Categories tab.

  4. Click on Link category.
    → The Link category window opens.

  5. Select a category or subcategory.

  6. Click on Link category.
    → The category is linked and displayed in the Linked categories area.

  7. Save () the settings.

Checklist Item Categories

4. Is the right client linked to the category?

With plentymarkets, you can manage several online stores, i.e. several clients, with only one software. Consequently, it is possible to manage several different areas of business with one plentymarkets system. That’s a great advantage. But it also means that you’ll always need to tell plentymarkets which online store a variation should appear in.

Linking a client to the variation:

  1. Go to Item » Edit item.

  2. Search for and open the variation.

  3. Click on the Availability tab.

  4. Choose whichever store () the variation should appear in.

  5. Save () the settings.

Checklist Item Client
Setting is greyed out? Check the stock level!

plentymarkets can automatically remove items from the online store if they are no longer in stock. If this happens, then the setting here will be greyed out. Therefore, check the stock settings as described further below.

5. Does the variation have positive net stock?

Should a variation automatically disappear from your online store if it’s no longer in stock? Use the options Show in online store: Not available automatically if net stock is 0 or negative and Client: Invisible automatically if net stock is 0 or negative to decide!

If you’ve activated one of these options and the variation is no longer in stock, then it will not be visible in your online store. The client availability settings will also be greyed out. Reorder the variation to get it back in stock. Alternatively, click on the lock symbol if you want to manually make the variation visible in the online store despite the fact that it’s not in stock.

This setting remains valid until new stock is booked for the variation. Once net stock for the variation becomes positive, the availability and visibility settings if net stock is 0 or negative take effect again.

What if you don’t keep track of the stock levels?

The above information only applies if the variation is limited to net stock. If you do not manage the stock or if you do not have a limitation, then your variations do not need to have positive net stock.

6. Did you activate the availabilities for the store?

Usually only two steps are necessary to specify the delivery times for items offered in your online store. First, you define the individual availability levels, e.g. ships within 48 hours, 3-5 business days, etc. Second, you link the appropriate availability level to each of your items.

The availability levels are activated by default and visible in the online store. But if an availability level was deactivated for some reason, then products with this availability level will no longer be visible in the online store. So if an item isn’t visible in your online store, then check to make sure the availability level is activated for the store.

This setting only affects older systems

In new systems, this setting is obsolete and is no longer displayed. We recommend that you check whether you have this setting in your system. If so, activate the setting.

Activating availabilities for the store:

  1. If available, go to Setup » Client » Select client » Item layouts » Availability.

  2. Press and hold Ctrl or Cmd and select the availability options.

  3. Save () the settings.

Checklist Item Client Availabilities

7. Could it be a cache problem?

Even if the variation is configured correctly, it can still take an hour before the item becomes visible in the online store. This is due to the cache.

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