As soon as you have installed the plugin in a plugin set, the DHL Shipping (Versenden): Basic settings and the DHL Shipping (Versenden): Settings combination assistants are available in the Setup » Assistants » Plugins menu in the relevant plugin set. The Shipping settings assistant is available in your plentymarkets system by default. You can find it in the Setup » Assistants » Integration menu.
4.2. Completing the DHL Shipping (Versenden): Basic settings assistant
You find the DHL Shipping (Versenden): Basic settings assistant in the Setup » Assistants » Plugins menu in the relevant plugin set. This assistant has several steps to complete. These steps are explained in the following.
Login details
In this step, save your login details for the DHL business customer portal. You can save multiple login details when you have multiple clients (shops) and/or concluded more than one contract with DHL. In the second assistant DHL Shipping (Versenden): Settings combination, you can link this data.
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Deleting linked login details
If you want to delete a login again, click on . Note that the login details can only be successfully deleted in this assistant when they are no longer used in the DHL Shipping (Versenden): Settings combination assistant.
If you linked the login details in the DHL Shipping (Versenden): Settings combination assistant and you delete them only here, these login details will still be displayed when you open the assistant again. This means that first you have to remove the link in the DHL Shipping (Versenden): Settings combination assistant. Afterwards, you can delete the login details in this assistant.
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Furthermore, determine for each of your logins whether shipping labels should always be generated, also when shipping orders with non-codable addresses are created, e.g. when the address data is not complete or not available at all. DHL corrects the incorrect data and bills you for this service. Afterwards, the order can be registered successfully.
If the option Force label generation is not activated – i.e. the button is red –, non-codable shipping orders are rejected by DHL when trying to register them with DHL Versenden and an error message is displayed. The order is not registered and no shipping label is generated in your plentymarkets system.
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The login name may not contain any umlauts. Even if a login name with umlauts is accepted by the website, the interface may still reject it.
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The maximum password length is 20 characters. Although DHL technically allows you to use a longer password, you may only use a maximum of 20 characters via the plentymarkets interface. If you use a password that is longer than 20 characters, errors occur.
Shipper data
In this step, enter your shipper data. The data is shown as sender address on the shipping label.
Do you want to display your company logo on the shipping label? To do so, select the option Use shipper reference from the DHL business customer portal. DHL then uses both address data that you saved in the DHL business customer portal and the company logo that you uploaded there. Only the sender reference is transferred to DHL, but not the sender data from plentymarkets.
Note: If you activate the Show polling data area at the bottom of this assistant step, the Account reference and Sender reference fields are visible. Entering the account reference and the sender reference in this area is only necessary if you register your shipments via the polling format. The account reference and the sender reference are not relevant for the transmission via the interface.
Billing number
In this step, save your DHL billing number in accordance with your DHL contract.
The billing number consists of 14 digits in total and is composed of 3 components: EKP (customer number), product and subscription. The first 10 digits are the EKP, the 11th and 12th digit are the product and the 13th and 14th digit are the subscription.
Example of a billing number: 1234567890 53 01
The following DHL products are available in the assistant:
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01 - DHL Paket
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53 - DHL Paket International
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54 - DHL Europaket
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55 - DHL Paket Connect
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62 - DHL Warenpost
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86 - DHL Paket Austria
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87 - DHL Paket Connect (Austria)
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82 - DHL Paket Austria International
Reference on label
In this step, you can select the references as they should appear on the shipping label. The setting that you select from the drop-down list Reference per order will be shown on the shipping label once. The setting that you select from the drop-down list Reference per item position will be shown on the shipping label per item position.
Note: Both selected settings will be shown combined in one field on the label. The maximum number of characters is limited to 35. If the maximum number of characters is exceeded, the reference will be cut off after the last pipe and the sign » will be displayed.
You can select the following values for the order data:
You can select the following values for the item data:
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Variation number
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Variation name
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Variation ID
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External variation ID
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Model
In this step, you can also select whether the number of items per position should be shown on the label and whether the number of packages should be added for this order if it is more than one package.
Summary
In this step, a summary of all entries that you made in the single steps is listed. You can check the settings, adjust them, if needed, and complete the assistant afterwards.
4.3. Completing the DHL Shipping (Versenden): Settings combination assistant
You find the DHL Shipping (Versenden): Settings combination assistant in the Setup » Assistants » Plugins menu in the relevant plugin set.
Settings combination
In this step, link the settings that you saved in the Shipping settings and DHL Shipping (Versenden): Basic settings assistants.
Link the shipping setting with the shipping region, your login details, your shipper address and the DHL billing number and select the services based on the product and your DHL contract. Note that you may need to contact DHL to obtain additional activation for certain products and services. Further information about the services Retail Outlet Routing, Ident check and DHL Warenpost can be found further down on this page in the linked chapters.
Check which options you have selected for Default shipping method and Default shipping profile in the Setup » Client » [Select client] » Orders menu. Adjust the settings, if needed.
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If you select a billing number that is used for international shipments, the step International shipments automatically appears in the assistant. Further down in this chapter, it is described which settings you can carry out in this step.
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DHL Wunschpaket services only visible after having downloaded the DHL Wunschpaket plugin
The DHL Wunschpaket services Preferred day, Preferred location and Preferred neighbour are only available in this area once you have downloaded the DHL Wunschpaket plugin in the plentyMarketplace and installed it in a plugin set.
Also for this plugin, there is an assistant available in the Setup » Assistants » Plugins menu in the relevant plugin set allowing you to simply and quickly set up the services.
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Furthermore, you can determine in this step whether your customers can use a finder in your online shop to select the address of a packstation or a post office as delivery address and whether you want to transfer a minimum package weight to DHL to register the order. Furthermore, you can determine that the phone numbers of your customers are neither transmitted to DHL nor displayed on the shipping label.
International shipments
This step is only visible if you selected a billing number for international shipments in the previous step Settings combination.
In this step, determine via the service Sender’s instructions how your parcels are handled in case they cannot be delivered in the recipient’s country. Select either the return to sender with costs or the abandonment (auction or disposal) of the parcels without costs. The service Sender’s instructions is mandatory for international shipments.
Shipment to non-EU countries
If you ship your parcels to non-EU countries, activate () the option Export delivery. Two additional fields appear where you can select the postage and the type of shipment for export deliveries. These two values are mandatory for export deliveries.
Note also the information about the CN23 form in the Customs declaration chapter.
Which data is shown when the DHL Shipping (Versenden): Settings combination assistant has been completed?
When you completed the DHL Shipping (Versenden): Settings combination assistant and open it again, the following information is displayed:
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In the tile view:
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Shipping setting
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Region
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Billing number
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In the table overview:
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Shipping setting
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Region
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Billing number
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Login name
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Services
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Shipping profile ID