DHL Shipping (Versenden)

You find the Shipping settings assistant in the Setup » Assistants » Integration menu. In this assistant, carry out the following settings:

You find the DHL Shipping (Versenden): Basic settings assistant in the Setup » Assistants » Plugins menu in the relevant plugin set. This assistant has several steps to complete. These steps are explained in the following.

In this step, save your login details for the DHL business customer portal. You can save multiple login details when you have multiple clients (shops) and/or concluded more than one contract with DHL. In the second assistant DHL Shipping (Versenden): Settings combination, you can link this data.

Furthermore, determine for each of your logins whether shipping labels should always be generated, also when shipping orders with non-codable addresses are created, e.g. when the address data is not complete or not available at all. DHL corrects the incorrect data and bills you for this service. Afterwards, the order can be registered successfully.

If the option Force label generation is not activated – i.e. the button is red –, non-codable shipping orders are rejected by DHL when trying to register them with DHL Versenden and an error message is displayed. The order is not registered and no shipping label is generated in your plentymarkets system.

Note:

In this step, enter your shipper data. The data is shown as sender address on the shipping label.

Do you want to display your company logo on the shipping label? To do so, select the option Use shipper reference from the DHL business customer portal. DHL then uses both address data that you saved in the DHL business customer portal and the company logo that you uploaded there. Only the sender reference is transferred to DHL, but not the sender data from plentymarkets.

Note: If you activate the Show polling data area at the bottom of this assistant step, the Account reference and Sender reference fields are visible. Entering the account reference and the sender reference in this area is only necessary if you register your shipments via the polling format. The account reference and the sender reference are not relevant for the transmission via the interface.

In this step, save your DHL billing number in accordance with your DHL contract.

The billing number consists of 14 digits in total and is composed of 3 components: EKP (customer number), product and subscription. The first 10 digits are the EKP, the 11th and 12th digit are the product and the 13th and 14th digit are the subscription.

Example of a billing number: 1234567890 53 01

The following DHL products are available in the assistant:

In this step, you can select the references as they should appear on the shipping label. The setting that you select from the drop-down list Reference per order will be shown on the shipping label once. The setting that you select from the drop-down list Reference per item position will be shown on the shipping label per item position.

Note: Both selected settings will be shown combined in one field on the label. The maximum number of characters is limited to 35. If the maximum number of characters is exceeded, the reference will be cut off after the last pipe and the sign » will be displayed.

You can select the following values for the order data:

You can select the following values for the item data:

In this step, you can also select whether the number of items per position should be shown on the label and whether the number of packages should be added for this order if it is more than one package.

In this step, a summary of all entries that you made in the single steps is listed. You can check the settings, adjust them, if needed, and complete the assistant afterwards.

You find the DHL Shipping (Versenden): Settings combination assistant in the Setup » Assistants » Plugins menu in the relevant plugin set.

In this step, link the settings that you saved in the Shipping settings and DHL Shipping (Versenden): Basic settings assistants.

Link the shipping setting with the shipping region, your login details, your shipper address and the DHL billing number and select the services based on the product and your DHL contract. Note that you may need to contact DHL to obtain additional activation for certain products and services. Further information about the services Retail Outlet Routing, Ident check and DHL Warenpost can be found further down on this page in the linked chapters.

Check which options you have selected for Default shipping method and Default shipping profile in the Setup » Client » [Select client] » Orders menu. Adjust the settings, if needed.

Furthermore, you can determine in this step whether your customers can use a finder in your online shop to select the address of a packstation or a post office as delivery address and whether you want to transfer a minimum package weight to DHL to register the order. Furthermore, you can determine that the phone numbers of your customers are neither transmitted to DHL nor displayed on the shipping label.

This step is only visible if you selected a billing number for international shipments in the previous step Settings combination.

In this step, determine via the service Sender’s instructions how your parcels are handled in case they cannot be delivered in the recipient’s country. Select either the return to sender with costs or the abandonment (auction or disposal) of the parcels without costs. The service Sender’s instructions is mandatory for international shipments.

Shipment to non-EU countries

If you ship your parcels to non-EU countries, activate () the option Export delivery. Two additional fields appear where you can select the postage and the type of shipment for export deliveries. These two values are mandatory for export deliveries. Note also the information about the CN23 form in the Customs declaration chapter.

The two options regarding the volume that you can select in the shipping package are explained in detail in the following:

In order that the packages in the shipping centre are always generated with the correct dimensions and the order can be successfully registered with DHL Warenpost, you can use the option take from the shipping package and save the permissible maximum dimensions (length, width, height) in cm.

If you select the settings mentioned above, the dimensions of the shipping package and the gross weight of all variations in the order are transferred to the shipping service provider.

Note: If you select the option take from item data (total), the weight only is transferred to the shipping service provider. The logic does not transfer the other dimensions (length, width, height).

You can, however, have the volume calculated based on a volume limitation in the shipping profile. To do so, select in the region of the corresponding shipping profile the limitation type Maximum (cubic metres) and save the calculated volume from the maximum dimensions in m³ that is prescribed for Warenpost by DHL: 353 mm x 250 mm x 50 mm = 0,0044 m³.
Another possibility is to select the limitation type Maximum (g) in the region of the shipping profile and to save the calculated maximum weight of 1000 g that is prescribed for Warenpost by DHL.

You can select the shipping package as standard package in the corresponding region of the current shipping profile in the Table of shipping charges tab:

Go to the DHL business customer portal and select the appropriate size for the shipping labels:

In the DHL business customer portal, go to the section Ship > Basic settings > General settings and set up the printer settings for your shipping labels. You can activate that the label size 100 x 70 mm is used for Warenpost. Note that it is not possible to print the additional name information for this label size: Sender name 2, sender name 3 and recipient name 3 cannot be printed on the label.

You can also use the common label in the format of 100 x 200 mm for Warenpost.

For further information, refer to the DHL website .