Insert the template variable
$DHLRetoureOnlineQRCodeURL in your email templates to send your customers a QR code within the email. If your customers want to send back an item, they have to show the QR code on their smartphone to one of the employees in the post office and they will print the return label and attach it to the parcel.
Thus, your customers do no longer need a printer at home and you do no longer have to send the return label attached as PDF.
Go to the Setup » Client » [Select client] » Email » Templates menu to create the email template. Note:
In an email template of the type Plain text, the link to the QR code is displayed that your customer can click. To do so, insert the template variable
$DHLRetoureOnlineQRCodeURL directly in the text.
In an email template of the type HTML-formatted text, the QR code is displayed as an image. To do so, insert an image and enter the template variable
$DHLRetoureOnlineQRCodeURL as an URL in the image properties in the tabs Image info and Link.
For further information about how to create email templates, refer to the Emails page.