Skip to main content

DHL Retoure Online

Download the DHL Retoure Online plugin

You need a plugin to link plentymarkets to DHL Retoure Online. Visit the plentyMarketplace  to download the DHL Retoure Online plugin.

1. Registering with DHL

DHL Retoure Online allows you to generate return labels for orders with various countries of delivery. You can generate the labels automatically with an event procedure or a process. As an alternative, you can generate and download the labels in the shipping centre. Afterwards, you can set up an event procedure that sends the labels as email attachment to your customers in an automated way.

To set up and use the interface for DHL Retoure Online in your plentymarkets system, you have to register with DHL  and your account has to be activated for DHL Retoure. You receive the data from DHL that you need for the settings in plentymarkets.

2. Setting up DHL Retoure Online in plentymarkets

You need to have a warehouse in order to save the information about returns that you receive from DHL. You also determine the duration that the labels are available for download to your customers in your online store.

Completing the assistant

Once you have installed the plugin in a plugin set, the assistant is visible in the Setup » Assistants menu in the Integration area and you can start with the setup.

Complete the assistant DHL Retoure Online to set up the interface in plentymarkets step by step.

3. Options for generating return labels

You have the following options to generate return labels and register the return with DHL Retoure Online:

  • Generate DHL Retoure Online label
    Registers the return with DHL Retoure Online. One label per order is generated, regardless of the number of packages.

  • Generate DHL Retoure Online label (1 label per package / 1 file)
    Registers the return with DHL Retoure Online. One label per package is generated. If multiple packages are available, one PDF file with all return labels is generated.

  • Generate DHL Retoure Online label (1 label per package / multiple files)
    Registers the return with DHL Retoure Online. One label per package is generated. If multiple packages are available, one PDF file per return label is generated.

You can select the options mentioned above in the following areas of the plentymarkets back end:

  • in the procedure group Plugins of the event procedures

  • as Return type in the procedure Return label in the processes

  • in the Return tab of the shipping centre

International returns

It is possible to generate DHL Retoure Online labels not only for returns from Germany, but also for returns from Switzerland. The CN23 form is added as PDF file when the return is registered.

Furthermore, you can generate DHL enclosed return labels for international returns in the processes and in the event procedures:

  • In the processes, use the option DHL Retoure enclosed label international.

  • In the event procedures, select the procedure Generate DHL Retoure enclosed label international.

4. Adding a mobile return code to the email template

Insert the template variable $DHLRetoureOnlineQRCodeURL in your email templates to send your customers a QR code within the email. If your customers want to send back an item, they have to show the QR code on their smartphone to one of the employees in the post office and they will print the return label and attach it to the parcel.

Thus, your customers do no longer need a printer at home and you do no longer have to send the return label attached as PDF.

Go to the Setup » Client » Select client » Email » Templates menu to create the email template. Note:

  • In an email template of the type Plain text, the link to the QR code is displayed that your customer can click. To do so, insert the template variable $DHLRetoureOnlineQRCodeURL directly in the text.

  • In an email template of the type HTML-formatted text, the QR code is displayed as an image. To do so, insert an image and enter the template variable $DHLRetoureOnlineQRCodeURL as an URL in the image properties in the tabs Image info and Link.

For further information about how to create email templates, refer to the Emails page.

To top