Important: You have to complete the assistant for each warehouse that you want to use for DHL Retoure Online.
If you have already used the “old” DHL Retoure Online integration in combination with processes, in event procedures or in the shipping centre, to-do lists are available in the assistant. Work through these lists to make sure that you can use the new interface smoothly and without any problems.
This assistant has several steps to complete. These steps are explained in the following.
New configuration for DHL Retoure Online
Open the DHL Retoure Online assistant and add a new configuration for DHL Retoure Online by clicking on and select an existing warehouse from the drop-down list.
In this step, enter the login details of the user who is activated for returns in the DHL business customer portal.
Furthermore, determine whether the password should be changed for all warehouse configurations with the same user.
Recipient of return
In this step, assign the recipients of return (receiver IDs) to the different countries of delivery. The countries of delivery that have the setting Active or Backoffice is active are shown here. You can activate missing countries of delivery in the Setup » Orders » Shipping » Settings menu in the Countries of delivery tab.
You can find the receiver IDs in the DHL business customer portal in the area Returns > Settings > Recipient and country overview.
Validity of labels
In this step, determine how long the labels are available for download to your customers in your online shop. Assigned labels are those that have already been assigned to a return.
The settings that you carry out in this step are global and apply to each warehouse in your plentymarkets system.
If you have already used DHL Retoure Online and saved your data in the Setup » Orders » Shipping service provider » DHL Retoure Online menu, you have to carry out a few tasks to use the new interface.
In this step, select the areas in plentymarkets where you are using DHL Retoure Online. Based on this selection, further steps are shown that explain your to-dos in detail.
To-do event procedures
In this step, we describe the required changes that you have to carry out in the event procedures.
In this step, we describe the required changes that you have to carry out in the processes.
To-do shipping centre
In this step, we describe the required changes that you have to carry out in the shipping centre.
In this step, a summary of all entries that you made in the single steps is listed. You can check the settings, adjust them in the single steps, if needed, and complete the assistant afterwards.
Which data is shown when the DHL Retoure Online assistant has been completed?
When you completed the DHL Retoure Online assistant and open it again, the following information is displayed:
In the tile view:
In the table overview: