Sending newsletters

This page of the manual describes which settings you need to carry out to send newsletters with plentymarkets. Send your newsletters e.g. with the integrated newsletter service, via the integrated interface CleverReach or any other email marketing and newsletter plugins available in the plentyMarketplace.

1. Setting up the newsletter service integrated in plentymarkets

The following sub-chapters describe how to set up the newsletter service that is integrated in plentymarkets.

Double opt-in method

The double opt-in method is used in plentymarkets. This means that an email is sent to the recipient after they have asked to receive the newsletter. This email contains a link that is used to confirm the newsletter subscription. Only after the recipient has clicked on the link is the customer registered for the newsletter. This method is integrated in plentymarkets and cannot be changed.

1.1. Entering newsletter login details

Go to System » System settings » Client » Select client » Email » Newsletter. Enter the login details to use the newsletter service that is integrated in plentymarkets.

Entering newsletter login details:

Go to System » System settings » Client » Select client » Email » Newsletter.
Carry out the settings. Pay attention to the information given in Table 1.
Save the settings.

Table 1. Settings in the **System » System settings » Client » Select client » Email » Newsletter** menu
Setting	Explanation
Name of sender	Enter your name or the name of the online store. This name is displayed to the recipient.
Email address	Enter the email address as it is listed in the email program. The newsletter is sent via this email address.
Outgoing mail server/SMTP server	Enter the outgoing mail server as specified by the provider (usually smtp.domain.co.uk or mail.domain.co.uk). *mailbox.org:* For mailbox.org mailboxes, enter the outgoing mail server smtp.mailbox.org and select SSL as the encryption method.
User name	Enter the user name that matches the email address. *mailbox.org:* The mailbox.org user name is the complete email address of the mailbox.org mailbox.
Password	Enter the password that matches the user name and email address.
Port (standard: 25)	Enter the value 25. This value is correct for nearly all providers. Otherwise, ask your provider about the correct port. *mailbox.org:* For mailbox.org mailboxes, enter the port 465 and select SSL as encryption method.
Encryption	Select SSL, TLS or No encryption. *mailbox.org:* For mailbox.org mailboxes, select the encryption method SSL. Further information can be found in the Selecting the encryption for email communication chapter on the Sending emails page of the manual.

1.2. Creating an email folder

Go to System » System settings » CRM » Newsletter » plentymarkets » Email folder to create folders for sending newsletters. Afterwards, you save the email addresses of your customers in these folders. This allows you to send different newsletters to different target groups. Proceed as described below to create a new email folder.

Creating an email folder:

Go to System » System settings » CRM » Newsletter » plentymarkets » Email folder.
Enter a name for the folder under Create new email folder.
Change the folder ID if needed.
Carry out the settings. Pay attention to the information given in Table 2.
Save the settings.
→ The email folder is created and displayed in the overview.

Table 2. Settings in the **System » System settings » CRM » Newsletter » plentymarkets » Email folder** menu
Setting	Explanation
ID	The folder ID that was assigned when the folder was created. Consecutive IDs are automatically assigned by default. However, a different ID can be assigned as needed while creating the folder. The ID 0 cannot be used. *Note:* Do not use the same ID for multiple folders. If you enter an already existing ID, the original folder is overwritten.
Name	The name of the email folder. If you activate the option Can be selected by customers, this name is also visible for customers in the online store.
Can be selected by customers	Activate if you want the folder to be selected by customers in your online store. If this option is activated, the folder is displayed in the My account area of the online store. Customers are then able to subscribe to the newsletters that are included in this folder.
Position	Enter a position number to specify which order the folders should be displayed in.
Visibility	Decide whether the newsletter folder should be visible for the default online store only or whether it should be visible for all online stores. The folder is completely invisible if you select None.
Delete	Activate and click on Save to delete the folder.

1.3. Editing an email folder

Existing email folders can also be edited in the menu System » System settings » CRM » Newsletter » plentymarkets » Email folder. Proceed as follows to edit the settings of an email folder.

Editing an email folder:

Go to System » System settings » CRM » Newsletter » plentymarkets » Email folder.
Carry out the changes as desired. Pay attention to the information given in Table 2.
Save the settings.

1.4. Assigning email addresses to the newsletter main folder

Go to System » System settings » Client » Select client » Order process » Settings and use the Newsletter main folder drop-down list to select which email folder should automatically be linked to a customer’s email address when he or she subscribes to a newsletter during the order process in the online store. All of the visible email folders are listed in the drop-down list (see the Visibility option in Table 2).

1.5. Allowing customers to select newsletters

Let your customers choose which newsletters they want to receive. This is advantageous, for example, if you regularly send newsletters about different topics. Your customers can select any of the email folders that you have activated for the option Can be selected by customers in Table 2. Your customers can select these folders in the My account area of the online store. The customer’s email address is saved in this email folder in your plentymarkets system.

1.6. Creating an email template

Use an email template to send your confirmation email. Use template variables in your template to make sure that the correct name of the customer as well as the confirmation link is automatically included in the template. Proceed as follows to create the email template that contains the confirmation link.

Using template variables and template functions

There is a wide range of template variables and template functions for your email templates available in plentymarkets. Open the email template and click on Template variables and template functions. Copy the template variable or template function from this area and insert it to the desired position in the email template in the Email message tab. You can copy them to plain text or to text in HTML format.

For further information, refer to the Sending emails, Template variables and Template functions pages of the manual.

Creating an email template:

Go to System » System settings » Client » Select client » Email » Templates.
Click on New email template.
→ The New email template window opens.
Enter the name for the email template.
Select the owner from the drop-down list.
Save the settings.
→ The email template is created and saved in one of the 3 folders, depending on the selected setting in the Owner drop-down list. Pay attention to the information given about Owner in Table 3.
Carry out the settings. Pay attention to the information given in Table 3.
Insert the template variable $CustomerFullName into the text of the email.
→ This template variable makes the first name and last name available.
Insert the template variable $NewsletterConfirmURL into the text of the email.
→ This template variable makes the confirmation link available.
Save the settings.

If the recipient of the email clicks on the link that was inserted with the template variable $NewsletterConfirmURL, the recipient confirms the newsletter registration and will receive from now on the newsletter to the saved email address.

If you would like to use the double opt-in method, a further step is required. You must create two templates and select them for the events Newsletter opt-in and Newsletter opt-in confirmation in the System » System settings » Client » Select client » Email » Automatic menu.

Table 3. Creating a new email template in the **System » System settings » Client » Select client » Email » Templates** menu
Setting	Explanation
Save	Saves the settings in the email template.
Template variables and template functions	Opens the Template variables and functions area from which the template variables and template functions are copied for the email template.
Tab: Settings
Owner	If the name of the owner has already been selected from the drop-down list upon creation of the email template, the name of the owner is displayed here. Otherwise, select the owner from the drop-down list. This setting can be changed at any time. All = The template is saved under General email templates. Own user name = The template is saved under My email templates. Different user name = The template is saved under Email templates from other users. *Note:* You have to be logged into the system as a user in order to create your own email templates under My email templates.
Name	If the name of the email template has already been entered upon creation of the template, the name of the email template is displayed here. Otherwise, enter the name for the template. The name can be changed at any time. The name is not displayed to the recipient.
Content	Select whether the message should be saved as plain text or in HTML format.
Template type	Select for which area the email template should be available. Possible options: All (default setting), Order, Customers, Online store, Ticket or Scheduler. All / Online store = The email template is available for all areas. Order = The email template is only available for the selected area. It is not visible in the other areas. If the ticket is linked to an order, email templates with the template type Order can also be selected in the ticket. Customer = The email template is only available for the selected area. It is not visible in the other areas. Ticket = The email template is only available for the selected area. It is not visible in the other areas. Scheduler = The email template is available for all areas where the template type Order is visible.
PDF attachment	Select the attachment from the drop-down list. The documents that can be selected from this drop-down list are for example generated in the Orders » Fulfilment menu or through shipment-related processes.
Document attachment	Documents that were uploaded under CMS » Documents are displayed here. You can attach one of these documents to an email template. All email templates can be sent to customers with up to 2 attachments in a standardised way. Use email templates to send your customers PDF documents relating to fulfilment (e.g. invoices) or other files (e.g. brochures or instructions). For example, it would be useful to attach PDF documents of your cancellation rights and terms and conditions to the email template Confirmation of online store order.
Reply to	Enter an email address. If someone replies to the email template, their message is sent to this address. If no email address was entered, replies to the template are sent to the email address that is saved under System » System settings » Client » Select client » Email » Login details. For example, it is useful to enter the accounting department’s email address for the PDF invoice email template. Questions about the invoice would directly be sent to your accounting department and wouldn’t have to be forwarded to them in an extra step.
Use design	Activate if the content of the email should be sent with the design that was saved under System » System settings » Client » Select client » Email » HTML design. If the option is not activated, only the content of the email is used.
Client (store)	Activate one, multiple or ALL clients (stores). The email template is only valid for the selected clients (stores).
Tab: Email message
Select language	The selected language is displayed here and can be changed.
Subject	Enter the subject text. Select the subject name very carefully so that your customers can easily recognise the emails in their inbox and so that the emails are not filtered out as spam.
Content / Item list	Insert the text or list of items in these tabs. Use plain text or text in HTML format. Template variables and template functions can be used to display the content. *Note:* Check which type of content was selected in the Settings tab under Content. Enter the text of the email into this corresponding tab. For example, if Plain text only is selected but you entered content into the Text in HTML format tab, this content is not sent in the email.

1.7. Linking the email template to the double opt-in function

In the next step, link the email template that you have just created to the double opt-in function and select another template for the option Newsletter opt-in confirmation. If you use the double opt-in method, the customer has to confirm the newsletter registration in a second step after they have registered for the newsletter.

Notes about the double opt-in method

You must create 2 templates and select these for the events Newsletter opt-in and Newsletter opt-in confirmation in the System » System settings » Client » Select client » Email » Automatic menu. The selected template under Newsletter opt-in is sent when the customer has registered for the newsletter. This template should contain the confirmation link that the customer has to click in order to complete the newsletter registration. Use the template variable $NewsletterConfirmURL to display the confirmation link. This template variable contains the URL to confirm the newsletter registration. The selected template under Newsletter opt-in confirmation is sent when the customer has activated the confirmation link.

In the contact data record in the CRM » Contacts » Search contact » Open contact menu, the Newsletter option is activated automatically when the customer has registered for the newsletter during the order process and has confirmed the newsletter registration via the confirmation link.

Linking the email template to the double opt-in function:

Go to System » System settings » Client » Select client » Email » Automatic.
Select the email template that was previously created from the Newsletter opt-in drop-down list.
Select the email template that was previously created from the Newsletter opt-in confirmation drop-down list.
Save the settings.

You can see the confirmation status by going to System » System settings » CRM » Newsletter » plentymarkets » Emails. Customers who confirmed that they want to receive the newsletter are designated with the status confirmed. Customers who did not go through the double opt-in process are designated with the status not confirmed.

The IP address and the confirmation URL used for a confirmation are saved in the database. This data can be retrieved afterwards via a REST call. This is not displayed in the back end.

1.8. Saving an email address

The email addresses that newsletters should be sent to are saved in various folders. Go to System » System settings » CRM » Newsletter » plentymarkets » Emails to manage the email addresses that are saved in these folders. If you have not yet created a folder structure for your newsletters, we recommend doing so before you continue.

Proceed as described below to save an email address in an email folder.

Saving an email address:

Go to System » System settings » CRM » Newsletter » plentymarkets » Emails.
Expand the folder.
Expand the New email address area.
Carry out the settings. Pay attention to the information given in Table 4.
Save the settings.

Table 4. Settings for saving a new email address
Setting	Explanation
First name	Enter the customer’s first name.
Last name	Enter the last name of the contact.
Email	Enter the customer’s email address.
Folder	Select the email folder in which the customer data should be saved.

1.9. Creating a newsletter

Proceed as described below to create new newsletters. You can also edit existing newsletter.

Creating a newsletter:

Go to CRM » Newsletter.
Expand the New newsletter area.
→ The editing window for the new newsletter opens.
Carry out the settings. Pay attention to the information given in Table 5.
Save the settings.

Table 5. Settings for creating a newsletter
Setting	Explanation
Placeholder(s)	Lists the placeholders that are recognised by the system and replaced in the message.
Image gallery	Opens the CMS » Image gallery menu. Save an image here to attach it to the newsletter.
Input layout template	Clicking on Input layout template inserts the form of address [Guten Tag] along with the placeholder [NAME]] in the area HTML newsletter. The customer’s name is automatically replaced the template variable.
Subject	Enter a subject for the newsletter.
Editor	The CKEditor is pre-selected. If required, select another editor from the drop-down list.
HTML newsletter	Enter the content of the newsletter as HTML code. *Note:* Texts can only be saved in one field. Therefore, you can either enter text into the HTML newsletter or the Text newsletter field.
Text newsletter	Enter the newsletter’s content as plain text only. *Note:* Texts can only be saved in one field. Therefore, you can either enter text into the HTML newsletter or the Text newsletter field.

1.10. Searching for customers by their email address or last name

Proceed as described below to save an email address in an email folder. You can either search for customers by their email address or by their last name.

Searching for customers by their email address or last name:

Go to System » System settings » CRM » Newsletter » plentymarkets » Emails.
Expand the email folder.
Select the option Email address or Last name from the drop-down list. Customers are searched for by this criterion.
Enter the customer’s email address or last name in the search field.
→ It is sufficient to only enter part of the name or email address. Leave the field blank if you want to display all email addresses or last names.
Click on Search.
→ The search result(s) are displayed.

The confirmation status is also displayed in the search results. The double opt-in method is used in plentymarkets. This means that the recipient is sent an email after having asked to receive the newsletter. This email contains a link that is used to confirm the newsletter subscription. Customers who confirmed that they want to receive the newsletter are designated with the status confirmed. Otherwise, you see the words not confirmed.

1.11. Editing an email address

Once you have found an email address with the search function, you can edit the data that is saved for this customer. For example, this is useful if you need to update a customer’s email address or if you want to move the customer data record into a different email folder. To do so, proceed as follows.

Editing an email address:

Go to System » System settings » CRM » Newsletter » plentymarkets » Emails.
Search for the customer as described in the chapter Searching for customers by their email address or last name.
Expand the customer.
Carry out the changes as desired. Pay attention to the information given in Table 4 in the Saving an email address chapter.
Save the settings.

1.12. Exporting and importing email addresses

The previous chapters describe how to manage individual email addresses. If you want to edit several email addresses at once, it is recommended that you work with the data exchange.

You can import or export email addresses. You can export all of the email addresses by going to Data » Dynamic export and using the CustomerNewsletter data format. You can import new email addresses by going to Data » Dynamic import.

1.13. Copying customer data into an email folder

Go to System » System settings » CRM » Newsletter » plentymarkets » Email filter to filter customer data and copy this data into specific email folders. For example, you can search for all customers who purchased a certain item during a specific time period. You can use the folders when sending newsletters to these customer groups in the CRM » Newsletter menu.

Proceed as described below in order to copy customer data into an email folder.

Copying customer data into an email folder:

Go to System » System settings » CRM » Newsletter » plentymarkets » Email filter.
Carry out the settings in the Copy all customer data into email folder(s) area. Pay attention to the information given in Table 6.
Click on Transfer emails into folder.

Table 6. Copying customer data into an email folder
Setting	Explanation
Newsletter registration	Select one of the following options: ALL = The customer data of all customers who subscribed to the newsletter are copied into the email folder. This includes customers who confirmed their newsletter subscription with the double opt-in method and customers who have not yet confirmed. Only customers who have consented to the receipt of newsletters = The customer data are copied into the email folder for those customers who have confirmed their newsletter subscription.
Country	Select the country to only filter customers from this country. For example, this makes it possible to send one version of a newsletter to customers who live in the United Kingdom and another version to customers who live in Ireland.
Email folder	Select the email folder. The customer data is saved in this email folder.

1.14. Filtering customer data

The customer filter helps you find more specific customer data. Proceed as described below in order to filter customer data and to copy this data into an email folder.

Filtering customer data:

Go to System » System settings » CRM » Newsletter » plentymarkets » Email filter.
Carry out the settings in the Customer filter area. Pay attention to the information given in Table 7.
Click on Preview to see the customer data.
→ The Preview area that contains the customer data opens. Check the result.
Click on Transfer emails into folder.

Table 7. Settings for the customer filter
Setting	Explanation
Minimum order value	Enter a minimum order value to filter customers whose orders reached or exceeded this value.
Category 1-3	Select up to 3 category levels to filter customers who bought an item in this category or sub-category.
Item ID	Enter one or more item IDs to filter customers who bought these items.
Exact order time	Enter a time period to filter customers who placed an order during this time period. If you do not want to filter by the date, activate the option No exact order time.
Country	Select the country to only filter customers from this country. For example, this makes it possible to send one version of a newsletter to customers who live in the United Kingdom and another version to customers who live in Ireland.
Client (store)	Select a client (store) to filter customers who bought an item from this client (store).
Customer class	Select a customer class to filter customers who belong to this class.
Order referrer	Select an order referrer to filter customers who placed orders with this order referrer.
Newsletter registration	Choose between the options ALL and Only customers who have consented to the receipt of newsletters. ALL = The customer data of all customers who have subscribed to the newsletter are copied into the email folder. This includes customers who confirmed their newsletter subscription with the double opt-in method and customers who have not yet confirmed. Only customers who have consented to the receipt of newsletters = The customer data are copied into the email folder for those customers who have confirmed their newsletter subscription.
Email folder	Select the email folder. The customer data is saved in this email folder.

1.15. Sending newsletters

After you created and linked the email template and have created the newsletter, you set which email addresses that are saved in the email folders the newsletter should be sent to. To do so, go to CRM » Newsletter. Using the Filter option, you can decide whether to send a newsletter to all email addresses or only to confirmed email addresses. Carry out this setting in the Send newsletter tab of the newsletter.

Only a limited number of newsletters is sent during the day

Please note that only a limited number of newsletters is sent to your customers during the day. At night, a larger number of emails is allowed to be sent to your customers.

During the day between 8:00am and 12:00 midnight: 60 emails every 15 minutes
At night between 12:00 midnight and 8:00am: 500 emails every 15 minutes

Sending newsletters:

Go to CRM » Newsletter.
Expand the newsletter that you want to send.
Click on the Send newsletter tab.
Select a group under Send newsletter to group from the drop-down list.
Select the option ALL or To confirmed email addresses only from the Filter drop-down list.
Click on Send.
→ The newsletter are sent according to the settings that you selected above.

2. Sending newsletters with CleverReach

Proceed as described below to send newsletters to your customers with CleverReach.

2.1. Registering with CleverReach

Register for free in order to use CleverReach in plentymarkets. To do so, go to the CleverReach website. For further information about the settings, refer to the CleverReach help center.

2.2. Setting up CleverReach in plentymarkets

Proceed as described below to set up the CleverReach interface in plentymarkets.

Setting up CleverReach in plentymarkets:

Go to System » System settings » CRM » Newsletter » CleverReach.
Carry out the settings. Pay attention to the information given in Table 8.
Enter your API key.
Enter the List ID of the group that you created in CleverReach.
Save the settings.
Click on Generate group attributes.
→ Data fields are set up in CleverReach. This way the data that you transfer can be saved and processed.
Open the CleverReach back end and open the group whose list ID you entered into plentymarkets.
Delete the data fields that you do not want to use in CleverReach.
→ The following data fields are currently transferred from plentymarkets to CleverReach: Birthday, First name, Gender (form of address), Lang (language) and Last name.
Go back to System » System settings » CRM » Newsletter » CleverReach in your plentymarkets back end.
Activate the option Automatic transfer (daily) so that customer data is transmitted.
Save the settings.

Table 8. Settings in the **System » System settings » CRM » Newsletter » CleverReach** menu
Setting	Explanation
Generate group attributes	Generates the data fields (group attributes) for CleverReach.
Carry out data transfer	Transfers data fields (group attributes) to CleverReach. The following data fields are currently transferred from plentymarkets to CleverReach: Birthday, First name, Gender (form of address), Lang (language) and Last name. Select the area from the drop-down list. *Note:* This is to be carried out before you transfer the actual customer data. Refer to the following instructions.
API key	Enter the API key that you received from CleverReach.
List ID	Enter the list ID that you received from CleverReach.
Order referrers	Select the order referrers that should be available for CleverReach. Referrers that do not allow data to be transferred are not selected by default. *Note:* Check the selected order referrers before you begin working with CleverReach. This helps you avoid potential warnings or reprimands.
Export starting with order status	Select a status. Data is exported starting from this status.
Automatic transfer (daily)	Activate if data should automatically be transferred every day.

First transfer

During the first automatic transfer, customer data is transferred from the past 3 days. After that, only new customers' data is transferred.

You can use filters in CleverReach if you do not want to write to all customers. For further information, refer to the CleverReach support page.

2.3. Manually transmitting customer data

Use the Carry out data transfer option to only transfer customer data for a specific customer type. This allows you to sort the plentymarkets customer types into different CleverReach groups.

Should I use the automatic transfer?

If you use the option Carry out data transfer in order to transfer customer data filtered by customer type, you may have to deactivate the automatic transfer. The automatic transfer transfers all new customer data without considering the different customer types.

Manually transmitting customer data:

Go to System » System settings » CRM » Newsletter » CleverReach.
Enter your API key.
Enter the List ID of the group that you created in CleverReach.
Save the settings.
Click on Generate group attributes.
→ Data fields is set up in CleverReach. This way the data that you transfer can be saved and processed.
Open the CleverReach back end and open the group whose list ID you entered into plentymarkets.
Delete the data fields that you do not want to use in CleverReach.
→ The following data fields are currently transferred from plentymarkets to CleverReach: Birthday, First name, Gender (form of address), Lang (language) and Last name.
Go back to System » System settings » CRM » Newsletter » CleverReach in your plentymarkets back end.
Select the customer type from the drop-down list Carry out data transfer.
Save the settings.
Click on Export.
→ The customer data is transmitted.