Sending emails
All emails that are sent with plentymarkets are based on email templates. Go to Setup » Client » Select client » Email » Templates to manage email templates. Create as many email templates as desired. In case of certain events, e.g. if a new order is placed in your online store or when a contact subscribes to a newsletter, your plentymarkets system automatically creates emails from these templates and sends them to your contacts. You determine the time when the emails are to be sent automatically.
Learn in the following video tutorial how you link your email account with plentymarkets, set up your signature and activate the info service:
1. Saving the email server’s login details
In the Setup »Client » Select client » Email » Login details menu, you save the login details of a mailbox so that plentymarkets emails such as order or shipping confirmations can be sent from this email address.
Saving the email server’s login details:
-
Go to Setup » Client » Select client » Email » Login details.
-
Carry out the settings. Pay attention to the information given in Table 1.
-
Save () the settings.
Setting | Explanation |
---|---|
Test mode |
Select Active or Inactive. |
Name of sender |
Enter your name or the name of the online store. This name is displayed to the recipient. Avoid using special characters in order to allow for correct display. |
Email address |
Enter the email address as it is listed in the email program. |
Outgoing mail server/SMTP server |
Enter the outgoing mail server as specified by the provider (usually smtp.domain.co.uk or mail.domain.co.uk). |
User name |
Enter the user name that matches the email address. |
Password |
Enter the password that matches the user name and email address. |
Port (standard: 25) |
Enter the value 25. This value is correct for nearly all providers. Otherwise, ask your provider about the correct port. |
Encryption |
Select SSL, TLS or No encryption. For further information, refer to the Selecting the encryption for email communication chapter. |
Entering newsletter login details
Go to Setup » Client » Select client » Email » Newsletter. Enter the login details to use the newsletter service that is integrated in plentymarkets. For further information, refer to the Entering newsletter login details chapter of the Sending newsletters page of the manual. |
2. Selecting the encryption for email communication
The encryption methods SSL, TLS and the setting no encryption are available in plentymarkets. Select one of these encryption methods for the communication with the email server. Which settings you have to carry out is described in the following sub-chapters.
2.1. Security via SSL encryption
Set up SSL encryption for protected data transfer between your email programs and your mailbox. Table 2 explains the settings for SSL encryption in the Setup » Client » Select client » Email » Login details menu.
Server type | Server | Connection security | Port |
---|---|---|---|
IMAP |
mail.YOUR-DOMAIN.co.uk |
SSL/TLS |
993 |
POP3 |
mail.YOUR-DOMAIN.co.uk |
SSL/TLS |
995 |
SMTP |
mail.YOUR-DOMAIN.co.uk |
SSL/TLS |
587 |
2.2. Security via STARTTLS
plentymarkets also provides STARTTLS in order to ensure compatibility with older email programs. Table 3 explains the settings for STARTTLS encryption in the Setup » Client » Select client » Email » Login details menu.
Server type | Server | Connection security | Port |
---|---|---|---|
IMAP |
mail.YOUR-DOMAIN.co.uk |
STARTTLS |
143 |
POP3 |
mail.YOUR-DOMAIN.co.uk |
STARTTLS |
110 |
SMTP |
mail.YOUR-DOMAIN.co.uk |
STARTTLS |
25 |
2.3. Unencrypted connection
Security not guaranteed
Unencrypted communication can be read by third parties. Unencrypted transmission does not meet current security standards. |
Table 4 explains the settings for unencrypted communication in the Setup » Client » Select client » Email » Login details menu.
Server type | Server | Connection security | Port |
---|---|---|---|
IMAP |
mail.YOUR-DOMAIN.co.uk |
none |
143 |
POP3 |
mail.YOUR-DOMAIN.co.uk |
none |
110 |
SMTP |
mail.YOUR-DOMAIN.co.uk |
none |
25 |
3. Saving the email signature
Go to Setup» Client » Select client » Email » Signature to save the signature. The signature is then automatically inserted into an email template.
Pay attention to the legal requirements
Note the legal requirements that are in effect for your online store as to the content of an email signature, e.g. specifying the VAT number. Email signatures are required to include the same information as company business letters. Non-compliance can result in a fine or in a costly warning being issued by a competitor. If in doubt, ask a specialised solicitor. |
Saving the email signature:
-
Go to Setup » Client » Select client » Email » Signature.
-
Enter the text for your signature. Pay attention to the explanations given in the green box.
-
Save () the settings.
Formatting the signature by means of the HTML editor
Select whether you save the text of your signature as plain text signature or HTML signature. If you want to format the text, it is recommended to enter the text in the HTML signature section. An integrated HTML editor is provided to assist you with editing and formatting. Go to Setup » Settings » Editors and determine which editors should be available for certain areas in your plentymarkets system. Choose between Editor, Syntax editor and Text field. |
4. Setting up the email information service
In the Setup » Client » Select client » Email » Info service menu, you have the possibility of sending a "blind copy" (BCC) of all emails sent by your plentymarkets system to an email address of your choice. This can be particularly helpful in the early stages of your online store, as it allows you to maintain an overview of all sent emails and recognise where processes can still be improved. You can, for example, also set that you automatically receive an informational email for each order.
Setting up the email information service:
-
Go to Setup » Client » Select client » Email » Info service.
-
Carry out the settings. Pay attention to the information given in Table 5.
-
Save () the settings.
Setting | Explanation |
---|---|
All outgoing emails are sent as blind copies (BCC) to the email address entered in the next line |
Select whether all outgoing emails are sent as BCC to one or multiple email addresses. The email addresses are entered in the next line. |
Email address for blind copy |
Enter the email address(es). If you enter multiple email addresses, separate them with commas and do not use spaces. |
Deactivate blind copies (BCC) for the newsletter |
Select whether blind copies (BCC) should be sent for newsletters. |
Send notification to email address when a new order was received (next line) |
Select whether an email should be sent when an order is received. The email addresses are entered in the next line. |
Email address |
Enter the email address(es). If you enter multiple email addresses, separate them with commas and do not use spaces. |
5. Using the HTML design
Use the Setup » Client » Select client » Email » HTML design menu to set an HTML design for each client (store). The HTML design can then be linked to email templates. You can activate or deactivate the design separately for every email template.
Use this function to ensure that for example the letterhead including the logo of your company automatically appears in all selected email templates. By doing so, it is no longer needed to insert the letterhead and the logo for each email template individually. If you make changes in this menu, you change the design for all linked email templates.
If you wish to create your email templates without a centrally saved HTML design, proceed with the Creating an email template chapter.
5.1. Uploading the company logo to the image gallery
You can adapt your email templates to the design of your online store, e.g. by inserting your company logo in the HTML design. First, you have to upload the logo to the image gallery. After you created the email template, you insert the logo in the HTML design and link the design with this email template.
Uploading the company logo to the image gallery:
-
Opens the CMS » Image gallery menu.
-
Click on the folder that you want to upload the logo to.
Or: Create a new folder. -
Upload the logo to the folder by clicking on Upload files or by using the drag & drop function.
→ The logo is uploaded. -
Click on the image.
→ The window with the name of the image opens. -
Copy the URL from the field Absolute URL.
-
Close the window.
For further information about the image gallery, refer to the CMS page of the manual.
5.2. Inserting template variables in the HTML design
First, insert the template variables $EmailContentHTML and $SignatureHTML in the HTML design. After you created the email template, link the HTML design with the email template.
$EmailContentHTML has to be present
The template variable $EmailContentHTML has to be inserted in the HTML design. Otherwise, the HTML design cannot be used. |
Inserting template variables in the HTML design:
-
Go to Setup » Client » Select client » Email » HTML design.
-
Insert the template variables $EmailContentHTML and $SignatureHTML.
→ $EmailContentHTML contains the content of the email. $SignatureHTML contains the signature. -
Format the HTML design as desired.
-
Save () the settings.
Now create the email template as described in the following chapters. Afterwards, you insert the logo in the HTML design and link the design with the email template.
6. Creating an email template
Go to Setup » Client » Select client » Email » Templates to create new email templates. The folder General email templates already contains preconfigured email templates. You can of course make changes to these templates.
You can define up to 2 attachments for each email template:
-
a PDF document from the Orders » Fulfilment menu, e.g. an invoice
-
a document that you uploaded in the CMS » Documents menu, e.g. an item brochure or a user guide.
These attachments can be sent to your customers in a standardised way via email templates. For example, it would be useful to attach PDF documents of your cancellation rights and terms and conditions to the email template Confirmation of online store order.
Sending reversal document and invoice in one email template
It is possible to select the option Reversal document and new invoice from the PDF attachment drop-down list of an email template. If the order changes after the invoice has been created, you can send your contacts both documents in one email. |
Learn in the following video tutorial how to create an email template:
Creating an email template:
-
Go to Setup » Client » Select client » Email » Templates.
-
Click on New email template.
→ The New email template window opens. -
Enter the name for the template.
-
Select the owner or the option ALL from the drop-down list Owner.
-
Click on Save.
→ The email template is created and saved in one of the 3 folders, depending on the selected setting in the Owner drop-down list. -
Carry out the remaining settings. Pay attention to the information given in Table 6.
-
Save () the settings.
Setting | Explanation |
---|---|
Save |
Saves the settings in the email template. |
Template variables and template functions |
Click on to open the Template variables and functions section from which the template variables and template functions are copied for the email template. |
Tab: Settings |
|
Owner |
If the name of the owner has already been selected from the drop-down list upon creation of the email template, the name of the owner is displayed here. Otherwise, select the owner from the drop-down list. This setting can be changed at any time. |
Name |
If the name has already been entered upon creation of the email template, the name of the email template is displayed here. Otherwise, enter the name for the template. The name can be changed at any time. The name is not displayed to the recipient. |
Content |
Select whether the content of the email template should be saved as plain text or in HTML format. |
Template type |
Select for which area the email template should be available. Possible options: All (default setting), Order, Customers, Online store, Ticket or Scheduler. |
PDF attachment |
Select the attachment from the drop-down list. The documents that can be selected from this drop-down list are for example generated in the Orders » Fulfilment menu or through shipment-related processes. |
Document attachment |
Documents that were uploaded under CMS » Documents are displayed here. You can attach one of these documents to an email template. |
Reply to |
Enter an email address. If someone replies to the email template, their message is sent to this address. If no email address was entered, replies to the template are sent to the email address that is saved under Setup » Client » Select client » Email » Login details. For example, it is useful to enter the accounting department’s email address for the PDF invoice email template. Questions about the invoice would then directly be sent to your accounting department and wouldn’t have to be forwarded to them in an extra step. |
Use design |
Activate if the content of the email should be sent with the design that was saved under Setup » Client » Select client » Email » HTML design. If the option is not activated, only the content of the email template is used. |
Client (store) |
Activate one, multiple or ALL clients (stores). The email template is only valid for the selected clients (stores). |
Tab: Email message |
|
Select language |
If required, select another language from the drop-down list. |
Subject |
Enter the subject text. Choose the subject carefully so that the emails are recognised by the email account and displayed in the customer’s inbox instead of his or her spam folder. |
Content / Item list |
It is not possible to use global template variables in the Content tab, all order-related, contact-related and address-related template variables. |
Tip: Use text in HTML format
plentymarkets recommends that you use text which was formatted with HTML because the link for order processing can be very long. Pure text emails can lead to line breaks that might damage the link. Furthermore, if you use HTML-formatted text, you have the possibility to format the text by means of the integrated HTML editor. Go to Setup » Settings » Editors and determine which editors should be available for certain areas in your plentymarkets system. Select the editor, syntax editor or text field. |
6.1. Using template variables and template functions
Have a look at the following video tutorial and get to know template variables and if constructs in plentymarkets:
Template variables and template functions can be used in email templates. In place of the variable or the function, your plentymarkets system automatically displays the content that this variable or function represents. In this way, only the content is displayed in the email. If you use the ticket system, some template variables can also be used as assignment parameters.
Open an email template in the Setup » Client » Select client » Email » Templates menu to display a list of all template variables and template functions that are available for your email templates.
For an overview of the template variables and template functions for email templates, refer to the Template variables and template functions available for email templates chapter.
Inserting the link to the order processing in the email template
If possible, every email that is sent to a customer should include a link to the order processing. The customer can use this link to look at the current status of his or her order any time. Insert the template function Link_Checkout() in the email template. In order that the URL is correctly translated, you have to insert the template function into the email template as follows: {%Link_Checkout()%}. |
6.2. Configuring the display of variations
You can individually set up the how the order item lines are structured for each email template and language. If queries can also be used for the configuration of variations. If you do not set up how the variations should be displayed, plentymarkets displays a standard list of the variations.
Add template variable $OrderProperties in the item list
The template variable $OrderProperties that displays the order properties is not contained in the standard list of the variations in the email templates of the template type Order. This means that order properties are not displayed in the variations. If you would like that the order properties are contained in the item list, you have to manually add the template variable $OrderProperties. |
Configuring the display of variations:
-
Go to Setup » Client » Select client » Email » Templates.
-
Open the template.
-
Click on the Email message tab.
→ The Content tab is shown. -
Insert the template variable $ItemListHTML in the tab Text in HTML format or the template variable $ItemListPlain in the tab Plain text in the email’s Content tab. Position the template variable where you would like the variations to be displayed.
-
Copy the template variable from the overview that you need for the variations and add the template variable to the tab Item list.
→ To help with the formatting, for example, you can insert tabs that you copied from a text program between the template variables (see Figure 1). -
Save () the settings.

Example: Displaying variations
Insert the template variables to display the item ID ($ItemID), the item name ($ItemName) and the item price ($ItemPrice) of the variations. The display begins with a hyphen. This is used at the start of each new line, even if multiple variations are shown. In order for the display to "work" on multiple lines, insert a line break at the end of the line by pressing Enter.
How you open the preview in order to check the email template is described in the Checking the email template using the preview function chapter.
Using if queries in email templates
Use if queries in email templates to display specific information on a case-by-case basis. For example, you can save a code that causes bank details to only be displayed in the email to the customer if cash in advance (ID = 0) was selected as the payment method. This if query can be found in the following example.
{% if $MethodOfPaymentID==0 %}
B A N K D E T A I L S:
Please use the following bank details when paying with cash in advance:
Bank: Your bank
Bank code: 12345678
Account number: 0123456789
Account holder: John Doe
PLEASE ENTER THE FOLLOWING INFORMATION AS THE DESIGNATED USE:
ID $OrderID CUSTOMER $CustomerID
International Account Data
IBAN: DE 31245678954621487954
Swift: BIC WERTIUANEBQJ
{% endif %}
For further information, refer to the CMS syntax page of the manual.
6.3. Checking the email template using the preview function
Use the email preview function to check whether your email template meets your requirements. You should also check to make sure that the link for order processing works correctly. Proceed as follows to open the preview of the email template.
Checking the email template using the preview function:
-
Go to Orders » Edit orders.
-
Open the order.
-
Click on the Mail tab.
-
Select the language from the Select a language drop-down list in the Email templates tab.
-
Click on the tab where your email template is saved: General email templates, My email templates or Email templates from other users.
-
Activate the email template.
-
Click on Preview.
→ The Email preview window opens.
6.4. Editing the email template
You can edit general email templates, your own email templates and email templates of other users. Go to Setup » Client » Select client » Email » Templates to edit email templates.
Editing the email template:
-
Go to Setup » Client » Select client » Email » Templates.
-
Click on the folder where the email template that you want to edit is saved.
-
Click on the email template.
→ The Settings tab of the email template opens. -
Carry out the settings. Pay attention to the information given in Table 6 in the Creating an email template chapter.
-
Save () the settings.
Check email template after every change
You should use an order’s email service to check every change that is made to a template. In particular, you should check to make sure that the link for order processing works correctly. To do so, proceed as described in the Checking the email template using the preview function chapter. |
7. Inserting the company logo in the HTML design
In the next step, you insert the logo via an image link in the HTML design of an already created email template. Proceed as described below.
Inserting the company logo in the HTML design:
-
Go to Setup » Client » Select client » Email » Templates.
-
Open the email template which you want to insert the logo in.
-
Click on the Email message tab.
-
Click on the Text in HTML format tab within the Content tab.
-
Select the option Editor from the drop-down list in the top right.
→ 2 toolbars to format the text are displayed. -
Click on Image in the toolbar.
→ The Image properties window opens. -
Paste the absolute URL that you have just copied from the image gallery in the field URL.
-
Click on OK.
→ The logo is shown. -
Save () the settings.
8. Linking the HTML design with an email template
Go to Setup » Client » Select client » Email » Templates. Carry out the following settings to link the HTML design with an email template. Make sure that the content of the email template is saved in the Text in HTML format tab. Save the content there if it was not saved already. This content is displayed with the template variable $EmailContentHTML.
Linking the HTML design with the email template:
-
Go to Setup » Client » Select client » Email » Templates.
-
Select the email template from the folder.
-
Select the option Only text in HTML format from the Content drop-down list.
-
Activate the option Use design.
-
Enter a subject in the Email message tab.
-
Save () the settings.
9. Sending emails
In order to send emails, user data has to be saved in the Setup » Settings » User » Accounts menu. This data can be obtained from your provider and corresponds to the data that is saved in your email program.
9.1. Sending ticket messages and comments as emails
An email account has to be saved in the Setup » CRM » Ticket system » Email accounts menu in order for messages and comments to be sent as emails. You also have to set up an email template that displays the last ticket message or comment. This email template has to be linked to an event procedure in order for messages and comments to be sent via email. For further information, refer to the Using the ticket system page of the manual.
9.2. Sending coupons via email
You can send coupons and coupon codes via email. Simply attach them to emails as PDF files. For further information, refer to the chapters Inserting coupon codes directly into emails and Configuring coupon templates on the Coupons page of the manual.
10. Setting up the automatic email despatch
The Setup» Client » Select client » Email » Automatic menu contains various events that can be linked with an email template. Select the email template that you have previously created in the Setup » Client » Select client » Email » Templates menu from the drop-down list. This ensures that the email template is sent to your customer once the event occurs.
Removing the link before deleting the email template
Deleting an email template that is linked with an event in the Automatic email section may lead to undesired effects. Therefore, first go to Setup » Client » Select client » Email » Automatic and remove the link by selecting the option Do not send from the drop-down list in the line of the event. Afterwards, you delete the email template in the Setup » Client » Select client » Email » Templates menu. |
Learn in the following video tutorial how you link your email templates with fixed events and set up event procedures for the automatic email despatch:
Setting up the automatic email despatch:
-
Go to Setup » Client » Select client » Email » Automatic.
-
Select an email template from the drop-down list in the line of the event. Pay attention to the information given in Table 7.
-
Save () the settings.
Click on Edit email template. This opens the email template in the Setup » Client » Select client » Email » Templates menu. The email template can be edited there.
Table 7 lists explanations of some of the events.
Setting | Explanation |
---|---|
New order from online store |
The contacts receive an email including the order confirmation after the purchase has been completed in the online store. |
Send customer email to change password |
The contacts receive an email with a link to the new password. The link has to be actively confirmed. The template function {% Link_ChangePassword() %} has to be included in the email template. |
Newsletter opt-in |
The customers receive an email when they have registered for the newsletter. The email template should include the confirmation link that the customers have to click in order to complete the newsletter registration process. |
Newsletter opt-in confirmation |
The contacts receive a confirmation email once they have activated the confirmation link that was sent with the email template for the Newsletter opt-in event. |
Reminder in case of aborted purchase |
The contacts receive a reminder email that one or multiple items are in the shopping cart, but the purchase has not been completed yet. It also makes sense for the email template to include a link to the shopping cart. Customers can then click on this link to complete their order. Simply insert your online store’s URL with the suffix /basket/ (example: https://www.myshop.co.uk/basket/). |
Tell-A-Friend |
This event sends an email with the link to an item from the online store as a recommendation to an email address that the customers have entered in the Tell-A-Friend form in the online store. |
Registration for sweepstakes |
The contacts that have registered for the sweepstake receive a confirmation email. |
Email when item becomes available |
The customers receive an email containing the information that a certain item is available again. Beforehand, the customers have entered their email address directly next to the item that could not be delivered at that time. |
Automatic email despatch taking a new order on eBay as an example
An order is automatically created in plentymarkets after a customer has purchased an item on eBay. If you have created the email template "Order confirmation eBay" for example and selected this template from the drop-down list for the event New order from eBay in the Setup » Client » Select client » Email » Automatic menu, an email is automatically sent to the customer. The following green box contains an example text for the email template.
Example email template that should be sent after a purchase is made on eBay
Dear $CustomerFullName, Congratulations on winning the auction! In order to keep the checkout process as simple as possible, click on the following link or copy and paste it into the address line of your browser. In the checkout area, you are able to view and make changes to your personal data as well as view our bank details. When making a bank transfer, always specify the designated use that is saved in this section. {%Link_Checkout()%} |
Along with the automatic email despatch, a message can also be sent to the contact via the eBay messaging system. Go to Setup » Markets » eBay » Settings. Click on the Account settings tab and save the text in the sub-menu Message after purchase. For further information, refer to the Sending messages after purchase chapter on the Setting up eBay page of the manual.
Setting up an event procedure
It is also possible to set up event procedures in the Setup » Orders » Events menu. Define an event, activate one or more filters and decide which procedures your plentymarkets system should carry out automatically when the event occurs. For example, you can use filters to trigger a procedure once a contact has placed a certain number of orders. The procedure could send an email that includes a coupon. For further information, refer to the event procedures page of the manual.
11. Displaying sent email templates for each customer
Go to Orders » Edit orders » Open order » Tab: Email » Tab: Emails sent. There you can display all email templates that you have ever sent to the customer. Note that only those email templates that are linked to a unique customer ID are displayed in this tab.
Displaying sent email templates for each customer:
-
Go to Orders » Edit orders.
-
Open the order.
-
Click on the Mail tab.
-
Click on the Emails sent tab.
→ The date, time, email address of the recipient, ID and name of the template as well as the order ID are displayed.
Expand the section Other emails sent to this customer… to display all emails that have been sent to the customer. Here you can also see those emails that were sent to the customer from another order. Click on the order ID on the right-hand side. The order overview of the order opens in a separate tab.
12. Displaying all sent email templates
Go to plentymarkets logo (Start) » Statistics to create a new statistic. Select the statistic type Sent email templates in the Orders section. This statistic shows information about the emails sent with your plentymarkets system according to the ID and the name of the email template. This statistical feedback is made for each date within the selected time span. The standard setting of the time span is the last 30 days. You can also adapt the time span or select a start date and an end date.
In this statistic, you can see for example which email template was used during the selected time period. This helps you to easily recognise which processes were carried out on a regular basis. For further information, refer to the Statistics page of the manual.
13. Template variables and template functions available for email templates
13.1. Template functions
The link functions listed in Table 8 are available for email templates.
Correct "translation" of template functions
In order to ensure that the template functions are correctly displayed as a URL, the template function has to be enclosed by {% and %}. |
Function | Explanation |
---|---|
Address($field, $subField?) |
This function returns the address of the contact and is available in email templates of the types Contact and Ticket. |
BillingAddress($field, $subField?) |
This function returns the data of the invoice address and is available in email templates of the types Order and Scheduler. |
DeliveryAddress($field, $subField?) |
This function returns the data of the delivery address and is available in email templates of the types Order and Scheduler. |
Link_Checkout() |
This function displays the URL for the My account area of the online store. |
Link_Basket() |
This function displays the URL for the shopping cart. |
Link_TermsConditions() |
This function displays the URL for the terms and conditions. |
Link_Webstore() |
This function displays the URL for the online store. |
Link_Item() |
This function displays the URL for the item. |
Link_NewPassword() |
This function displays the URL for a form that allows to create a new password. The contact enters their email address in this form. |
Link_ChangePassword() |
This function displays the URL for the Change password section. The contact can enter a new password. |
13.2. Template variables
Template variables are pre-defined variables that can be inserted in email templates. When sending the emails, this variable is automatically filled with the corresponding content. Template variables start with a dollar sign ($) followed by an upper-case character. Table 9 lists the template variables that are available for email templates.
Template variable logic
Note that template variables can only be filled with content when certain requirements are met. Examples:
|
Variable | Explanation |
---|---|
$OrderID |
ID of the order |
$ParentOrderID |
ID of the direct preceding order. |
$OriginOrderID |
ID of the highest preceding order. Usually, this is a normal order. |
$OrderStatusLabel |
Status text of the order |
$OrderStatusID |
ID of the order status |
$OrderEarliestDeliveryDate |
Earliest delivery date of the order |
$OrderEstimatedShipmentDate |
Estimated shipping date of the order |
$OrderReturnDate |
Date when the return was received |
$CustomerID |
ID of the contact |
$CustomerEmail |
Email address of the contact |
$NewCustomerEmail |
Displays the link to confirm the email address change of the contact. |
$CustomerFullName |
First name (Name 2) and last name (Name 3) of the contact |
$CustomerState |
Region/district/county/state or any other country-specific classifications in the contact address |
$CustomerAdditionalAddress |
Additional address information saved in the contact address |
$CustomerSign |
Customer sign |
$EmailFrom |
Sender of the email |
$EmailMessage |
Content of the email |
$EmailSubject |
Subject of the email |
$CustomerFirstName |
First name of the contact |
$CustomerLastName |
The contact’s last name |
$CustomerSalutationKey |
Possible values: 0 = male and 1 = female. The content of this template variable is filled with the data from the invoice address of the order if it is a guest order without a contact. |
$CustomerSalutationLabel |
Possible values: Mr. and Ms. The content of this template variable is filled with the data from the invoice address of the order if it is a guest order without a contact. |
$CustomerCompany |
Stated company of the contact |
$CustomerStreet |
Street of the contact |
$CustomerCityWithZip |
Town and postcode of the contact |
$CustomerCity |
Town of the contact |
$CustomerZip |
Postcode of the contact |
$CustomerCountry |
Country of the contact |
$CustomerCountryID |
Country ID of the contact |
$CustomerCountryIsoCode |
Country ISO code of the contact |
$CustomerPhone |
Telephone number of the contact |
$CustomerMobilePhone |
Mobile phone number of the contact |
$CustomerFax |
Fax number of the contact |
$CustomerEbayName |
eBay name of the contact |
$BillingAddressContactPerson |
Content of the address option Contact person in the invoice address |
$DeliveryAddressContactPerson |
Content of the address option Contact person in the delivery address |
$IsNewsletterActive |
Flag that indicates whether the contact has confirmed the newsletter receipt. |
$NewsletterConfirmURL |
URL for confirming the newsletter receipt |
$CustomerLang |
Language of the contact |
$CustomerClass |
Customer class |
$CustomerNumber |
Customer number |
$CustomerTitle |
Title of the contact |
$OrderCount |
Order quantity |
$ExternalOrderID |
External order ID |
$Currency |
Currency |
$ReturnsCode |
Return code coming from a return. |
$ReturnReasonID |
ID of the return reason. |
$ReturnReasonLabel |
Text of the return reason. |
$VoucherCodes |
All codes of all coupons for one order, separated by comma |
$CustomerIBAN |
IBAN of the contact |
$CustomerBIC |
BIC of the contact |
$CustomerAccountOwner |
Name of the account owner |
$CustomerBankName |
Name of the contact’s bank |
$ContactOwnerName |
First name and last name of the system user who is saved as owner in the contact data record. This template variable is available for the template types Customer and Order (given that a contact is saved in the order). |
$ContactOwnerSignature |
Signature of the system user who is saved as owner in the contact data record (in text format). This template variable is available for the template types Customer and Order (given that a contact is saved in the order). |
$ContactOwnerSignatureHTML |
Signature of the system user who is saved as owner in the contact data record (in HTML format). This template variable is available for the template types Customer and Order (given that a contact is saved in the order). |
$GeneralTermsConditionsText |
Terms and conditions in plain text. |
$GeneralTermsConditionsHTML |
Terms and conditions in HTML format. |
$CancellationRightsText |
Cancellation rights in plain text. |
$CancellationRightsHTML |
Cancellation rights in HTML format. |
$PrivacyPolicyText |
Privacy policy in plain text. |
$PrivacyPolicyHTML |
Privacy policy in HTML format. |
$LegalDisclosureText |
Legal disclosure in plain text. |
$LegalDisclosureHTML |
Legal disclosure in HTML format. |
$WithdrawalFormText |
Cancellation form in plain text. |
$WithdrawalFormHTML |
Cancellation form in HTML format. |
$DeliveryAddressFullName |
First name and last name saved in the delivery address |
$DeliveryAddressAdditionalAddress |
Additional address information saved in the delivery address |
$DeliveryAddressFirstName |
First name saved in the delivery address |
$DeliveryAddressLastName |
Last name saved in the delivery address |
$DeliveryAddressCompany |
Company saved in the delivery address |
$DeliveryAddressPhone |
Telephone number saved in the delivery address |
$DeliveryAddressPostident |
Postident number saved in the delivery address |
$DeliveryAddressStreet |
Street saved in the delivery address |
$DeliveryAddressCityWithZip |
Town and postcode saved in the delivery address |
$DeliveryAddressCity |
Town saved in the delivery address |
$DeliveryAddressZip |
Postcode saved in the delivery address |
$DeliveryAddressCountry |
Country saved in the delivery address |
$DeliveryAddressCountryID |
Country ID saved in the delivery address |
$DeliveryAddressCountryIsoCode |
Country ISO code saved in the delivery address |
$DeliveryAddressState |
Region/district/county/state saved in the delivery address |
$OrderEstimatedDeliveryDate |
Estimated delivery date of the order |
$OrderBillingAddressTaxId |
VAT number in the invoice address of the order |
$OrderDeliveryAddressTaxId |
VAT number in the delivery address of the order |
$ShippingCosts |
Shipping costs |
$ValueOfItems |
Value of the items |
$CouponValue |
Value of the coupon |
$InvoiceTotal |
Total invoice amount (gross price), separated by comma |
$InvoiceTotalDecimalSeparatorDot |
Total invoice amount (gross price), separated by a full stop |
$InvoiceTotalNet |
Total invoice amount (net price), separated by comma |
$TotalVAT |
Total amount of the value added tax in the order |
$OrderTotalNet |
Total amount of the order (net price) |
$OrderDate |
Order date |
$PaymentDate |
Date of incoming payment |
$TodaysDate |
Current date |
$PackageCount |
Package numbers. Are saved in the order. |
$TrackingURL |
The tracking URL is used to track shipments. |
$BankAccount |
Account number. Is saved in the Setup » Settings » Bank menu. |
$BankCode |
Bank code. Is saved in the Setup » Settings » Bank menu. |
$BankOwner |
First name and last name of the account owner. Is saved in the Setup » Settings » Bank menu. |
$BankName |
Name of the bank. Is saved in the Setup » Settings » Bank menu. |
$BankIBAN |
International bank account number. Is saved in the Setup » Settings » Bank menu. |
$BankSwift |
Bank Identifier Code. Is saved in the Setup » Settings » Bank menu. |
$ShippingServiceProviderName |
Name of the shipping service provider |
$ShippingServiceProviderID |
ID of the shipping service provider |
$MethodOfPaymentName |
Name of the payment method as saved in the Setup » Orders » Payment » Payment methods menu. |
$MethodOfPaymentID |
ID of the payment method. |
$ShippingProfileID |
ID of the shipping profile |
$ShippingProfileName |
Name of the shipping profile |
$ReferrerID |
ID of the referrer |
$ReferrerName |
Name of the referrer |
$PaidAmount |
Amount paid |
$OpenAmount |
Outstanding amount |
$OverpaidAmount |
Amount of the overpayment |
$PartialPaymentAmount |
Amount of the partial payment |
$PartialPaymentOpenAmount |
Outstanding amount of the partial payment |
$WarehouseID |
ID of the warehouse. |
$WebstoreID |
ID of the client. |
$EbaySellerAccount |
|
$EbayUniquePaymentID |
|
$SignatureText |
Signature in plain text. |
$SignatureHTML |
Signature in HTML format. |
$RebateAmount |
Discount amount |
$BarcodeOrderID |
Barcode of the order ID |
$ItemCategoryLevel1List |
ID of the category where the item is saved |
$CustomerSpecialWishes |
Special wish entered by the contact. During the checkout via the online store, the contact can enter a wish regarding the items they ordered. This wish is saved as order note in the order data. |
$CouponCode1 |
Coupon code 1 |
$CouponCode2 |
Coupon code 2 |
$CouponCode3 |
Coupon code 3 |
$CouponCode4 |
Coupon code 4 |
$CouponCode5 |
Coupon code 5 |
$CouponCode6 |
Coupon code 6 |
$CouponCode7 |
Coupon code 7 |
$CouponCode8 |
Coupon code 8 |
$CouponCode9 |
Coupon code 9 |
$CouponCode10 |
Coupon code 10 |
$OrderType |
Order type |
$OrderAccessKey |
By clicking on Checkout in the order overview, the order opens in the My account area of the online store. |
$TrustedShopsRating |
Feedback result of all feedbacks given at Trusted Shops |
$TrustedShopsRatingShopButton |
|
$TrustedShopsRatingEmailButton |
|
$TrustedShopsSeal |
Trusted Shops seal of quality |
$SchedulerID |
ID of the scheduled order |
$SchedulerStartDate |
Start date of the scheduled order |
$SchedulerEndDate |
End date of the scheduled order |
$SchedulerExecutionCount |
Number of orders that are contained in the scheduled order |
$SchedulerInterval |
Interval of the scheduled order |
$SchedulerTotalAmount |
Total amount of the scheduled orders |
$TicketHistory |
Displays the text that was last saved in the ticket, i.e. the text of a comment or a message |
$TicketLastComment |
The last comment in the ticket |
$TicketLastMessage |
The last message in the ticket |
$TicketURL |
Links to the ticket in the My account area of the contact |
$TicketBackendURL |
Links to the ticket in the CRM » Ticket system menu |
$TicketTitle |
Subject of the title |
$TicketID |
ID of the ticket |
$TicketTags |
Displays the tags that are linked to the ticket. |
$TicketStatus |
Status of the ticket |
$TicketPriority |
Priority of the ticket |
$ReorderID |
ID of the reorder |
$ReorderDeliveryDate |
Delivery date of the reorder |
$EventType |
Type of the event |
$EventInfo |
Information about the event |
$EventDuration |
Duration of the event |
$EventBilled |
Flag that indicates that the event was billed |
$EventNotBilled |
Flag that indicates that the event was not billed |
$EventBillable |
Flag that indicates that the event can be billed |
$ForumSubscription |
Registration in the forum |
$ItemListPlain / $ItemListHTML |
|
$ItemID |
ID of the item. |
$OrderProperties |
Order properties |
$ReturnItemStatusID |
This is not a global template variable, but a variable that is set per order item. It can only be used in the Item list tab of the email template. |
$ReturnItemStatusLabel |
This is not a global template variable, but a variable that is set per order item. It can only be used in the Item list tab of the email template. |
$ItemNumber |
Number of the item. |
$ItemName |
Item name. |
$ItemQuantity |
Number of items. |
$ItemPrice |
Item price. |
$ItemPriceNet |
Net price of the item. |
$ItemReferrer |
Referrer of the item. |
$ExternalItemID |
External item ID. |
$ExternalVariationID |
External variation ID. |
$TransactionID |
Transaction ID. |
$UnitString |
Unit of the item. |
$VariationName |
Variation name. |
$VariationNumber |
Variation number. |
$VariationId |
ID of the variation. |
$VariantName |
Variation name. |
$ItemModel |
Model name of the item. |
$ItemEAN |
International Article Number (EAN) of the item. |
$ItemISBN |
ISBN code of the item. |
$ItemASIN |
Amazon Standard Ident Number (ASIN) of the item. |
$ItemAvailabilityLabel |
Text of the item availability. |
$ItemAvailabilityID |
ID of the item availability. |
$Free |
Free text field for the items. The texts are saved in the Setup » Items » Free text fields menu. In order that the field names are displayed, write the field number in square brackets behind. |
$DownloadLink |
Download link for additional product details. Can be integrated in the My account area of the online store. |
$ItemImageURL |
URL for the item image. |
$ItemProducerName |
Name of the manufacturer. |
$ItemVatRate |
Value added tax rate for the individual order items in percent (without indicating the percentage sign). |
$ItemWarehouseID |
Warehouse ID of the item. |
$SchedulerItemStartDate |
Start date. |
$SchedulerItemEndDate |
This is not a global template variable, but a variable that is set per order item. It can only be used in the Item list tab of the email template. |
$ReturnItemComment |
This is not a global template variable, but a variable that is set per order item. It can only be used in the Item list tab of the email template. |
$ReturnItemValuePercentage |
This is not a global template variable, but a variable that is set per order item. It can only be used in the Item list tab of the email template. |
$ReturnItemReasonID |
This is not a global template variable, but a variable that is set per order item. It can only be used in the Item list tab of the email template. |
$ReturnItemReasonLabel |
This is not a global template variable, but a variable that is set per order item. It can only be used in the Item list tab of the email template. |
$ItemVoucherCodes |
Code of a coupon for each order item, separated by comma. |