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CRM

In this area, you will find all information about creating and editing contact data records - from the address via orders to tickets, documents, statistics etc. Create customer classes, customer types and use the discount system in plentymarkets.

Furthermore, learn how to use the ticket system for your customer communication and how to retain control over orders that are still unpaid with the help of the AR list.

All emails that are sent with plentymarkets are based on email templates. You can define up to two attachments for each email template. In this area, you will learn how to create email templates.

Set up a newsletter in order to inform your customers at regular intervals about news in your online store. For this purpose, you can set up the newsletter that is integrated in plentymarkets or you set up an interface to CleverReach or Newsletter2Go.

Learn more about customer data and email templates in the following video tutorials:

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