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messages

Use the messages data format creator to export Messages from the messenger and save this data in the cloud. Depending on the plentyBI edition that has been booked, the raw data file is stored in the cloud for 6 to 48 months. Therefore, the data must be processed before this period of time ends. More detailed information on the storage periods are available on the Managing reports page of the manual. The following tables contain further information about the format.

1. Technical specifications

See Table 1 for further information on the available properties and their corresponding values.

Table 1. Technical specifications of the format messages
Property Meaning Value Explanation

dataName

Name

messages

Name of the creator process and prefix of the created file.
File name: messages-xxx.csv.gz

fileFormat

File format

CSV, GZIP

The data is provided as a GZIP-compressed CSV file (RFC 1952).

limitPage

Lines per request

up to 8,000

The maximum number of data rows that is written into a single file.

limitDay

Lines per day

up to 200,000

The maximum number of data rows that is written on one day in total.

earliestPossibleDataDate

Earliest point in time

2020-01-01

Point in time as of which the raw data can be collected. The data is filtered by the date saved in the dataUpdatedAtColumnName column.

filterType

Filter type

lastUpdate

Data are filtered based on the last update.

dataUpdatedAtColumnName

Column header

msg_updated_at

Name of the column that contains the time stamp of the last data update.

defaultActive

Activated by default

no

The data is only exported automatically in the background after you have activated the creator in the Setup » plentyBI » Raw data menu.

interval

Interval

daily

With this setting, all data that has been changed since the last run is exported once a day, usually during the night.

storableFromPlan

Storage starting from edition

plentyBI S

Minimum fee plan required for saving the data in cloud storage and making it available via REST.

processableFromPlan

Usage starting from edition

plentyBI L

Minimum fee plan required for making the data available in plentyBI Data Warehouse, i.e. for using, filtering and processing key figures.

2. Data columns

See {dataColumns} for further information on the messages data columns included in the CSV file during raw data export.

Table 2. Data columns of the format messages
Column name Data type Full name Explanation

msg_id (Primary key)

VARCHAR NOT NULL

message id

ID of the message

msg_parent_id

VARCHAR

message parent id

ID of the parent message

plenty_id

INTEGER NOT NULL

plenty id

ID of the plentymarkets system

o_id

VARCHAR

order id

ID of the order

ac_id

VARCHAR NOT NULL

account contact id

ID of the contact

msg_from_type

VARCHAR

message from type

Type of the message
Possible values:
User
Email
Contact

msg_from_value

VARCHAR

message from value

Sender of the message
Possible values:
User ID
Email address
Contact ID

msg_referrer_type

VARCHAR

message referrer type

Referrer of the message
Possible values:
Back end
Plugin
REST API
System

msg_minutes

INTEGER

message minutes

Number of minutes saved for the message, e.g. “30 minutes support”

msg_chargeable

SMALLINT

message chargeable

Flag that indicates whether the minutes are billed.
Possible values:
0 = Not to be billed
1 = To be billed

msg_done_at

TIMESTAMPTZ

message done at

Time stamp when the message was closed
Date format: MM/DD/YYYY HH:MI:SS TZ

msg_created_at

TIMESTAMPTZ NOT NULL

message created at

Time stamp of the creation
Date format: MM/DD/YYYY HH:MI:SS TZ

msg_updated_at

TIMESTAMPTZ NOT NULL

message updated at

Time stamp of the last update
Date format: MM/DD/YYYY HH:MI:SS TZ

msg_deleted_at

TIMESTAMPTZ

message deleted at

Time stamp of the deletion
Date format: MM/DD/YYYY HH:MI:SS TZ
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