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Messages

This page explains the calculation types, dimensions and filters available to you for the key figure Messages. This page is for reference purposes only and assumes that you already have basic knowledge about the plentyBI tool.

plentymarkets calculates the key figure Messages based on the number of messages or the sum of minutes that were saved for the messages.

By choosing a calculation type, you decide whether to calculate with the number of messages or the sum of minutes. In addition, select a dimension and filters to specify the criteria of the messages.

1. Calculation

1.1. Number

The key figure Messages is calculated on the basis of the number. This way, you can see at a glance how many messages were created.

1.2. Sum minutes

The key figure Messages is calculated on the basis of the sum of the minutes. This way, you can see at a glance how many minutes were saved for the messages in total.

2. Dimension

2.1. Created at

The key figure Messages is displayed grouped by creation date. This means that the date on which the messages were created is considered in the calculation.

2.2. Creation date & user

The key figure Messages is displayed grouped by creation date and user. This way, you can see at a glance when the messages were created. A further differentiation is made according to the users of the messages.

2.3. Creation date & tag

The key figure Messages is displayed grouped by creation date and tags. This way, you can see at a glance when the messages were created. A further differentiation is made according to the tags that are linked with the message.

3. Filter

Filters allow you to narrow down the data calculated by the key figure. How to add and combine filters is explained in the Dashboard (Beta) section of the manual.

3.1. Created at

Filters the selected key figure and dimension additionally by the creation date the messages. Select one of the following comparison operators and then select the desired date from the calendar ().

Relational operators available for this filter
Relational operator Symbol Explanation

Is equal to

==

The analysis includes data corresponding to the exact selected dates () on the right.

Is between

The analysis includes data that is between the values for the selected dates () on the right.

Greater than or equal to

>=

The analysis includes data that is greater than or equal to the selected dates () on the right.

Less than or equal to

The analysis includes data that is less than or equal to the selected dates () on the right.

Greater than

>

The analysis includes data that is greater than the selected dates () on the right.

Less than

<

The analysis includes data that is less than the selected dates () on the right.

3.2. Done at

Filters the selected key figure and dimension additionally by the date on which the messages was completed. Select one of the following comparison operators and then select the desired date from the calendar ().

Relational operators available for this filter
Relational operator Symbol Explanation

Is equal to

==

The analysis includes data corresponding to the exact selected dates () on the right.

Is between

The analysis includes data that is between the values for the selected dates () on the right.

Greater than or equal to

>=

The analysis includes data that is greater than or equal to the selected dates () on the right.

Less than or equal to

The analysis includes data that is less than or equal to the selected dates () on the right.

Greater than

>

The analysis includes data that is greater than the selected dates () on the right.

Less than

<

The analysis includes data that is less than the selected dates () on the right.

3.3. Updated at

Filters the selected key figure and dimension additionally by the date when the messages were last modified. Select one of the following comparison operators and then select the desired date from the calendar ().

Relational operators available for this filter
Relational operator Symbol Explanation

Is equal to

==

The analysis includes data corresponding to the exact selected dates () on the right.

Is between

The analysis includes data that is between the values for the selected dates () on the right.

Greater than or equal to

>=

The analysis includes data that is greater than or equal to the selected dates () on the right.

Less than or equal to

The analysis includes data that is less than or equal to the selected dates () on the right.

Greater than

>

The analysis includes data that is greater than the selected dates () on the right.

Less than

<

The analysis includes data that is less than the selected dates () on the right.

3.4. Deleted at

Filters the selected key figure and dimension additionally by the date when the messages were deleted. Select one of the following comparison operators and then select the desired date from the calendar ().

Relational operators available for this filter
Relational operator Symbol Explanation

Is equal to

==

The analysis includes data corresponding to the exact selected dates () on the right.

Is between

The analysis includes data that is between the values for the selected dates () on the right.

Greater than or equal to

>=

The analysis includes data that is greater than or equal to the selected dates () on the right.

Less than or equal to

The analysis includes data that is less than or equal to the selected dates () on the right.

Greater than

>

The analysis includes data that is greater than the selected dates () on the right.

Less than

<

The analysis includes data that is less than the selected dates () on the right.

3.5. Minutes

Filters the selected key figure and dimension additionally by the number of minutes. Select one of the following comparison operators and then enter the desired number of minutes.

Relational operators available for this filter
Relational operator Symbol Explanation

Is equal to

==

The analysis includes data corresponding to the exact minutes entered on the right.

Is not equal

<>, ~=, !=, ^=

The analysis includes data not corresponding to the minutes entered on the right.

Less than

<

The analysis includes data that is less than the minutes entered on the right.

Less than or equal to

The analysis includes data that is less than or equal to the minutes entered on the right.

Greater than

>

The analysis includes data that is greater than the minutes entered on the right.

Greater than or equal to

>=

The analysis includes data that is greater than or equal to the minutes entered on the right.

3.6. Chargeable

Filters the selected key figure and dimension additionally by whether or not the messages were billed. Select the comparison operator Is equal to and activate the option Chargeable.

3.7. From user

Filters the selected key figure and dimension additionally by one or several users. Select one of the following comparison operators and then the desired users ().

Relational operators available for this filter
Relational operator Symbol Explanation

Is equal to

==

The analysis includes data corresponding to the exact users selected on the right.

Is not equal

<>, ~=, !=, ^=

The analysis includes data not corresponding to the users selected on the right.

Corresponds to one of these values

The analysis includes data corresponding to at least one of the users selected on the right.

Corresponds to none of these values

<>

The analysis includes data not corresponding to any of the users selected on the right.

3.8. From email

Filters the selected key figure and dimension additionally by one or several email addresses. Select one of the following comparison operators and then enter the desired email address(es).

Relational operators available for this filter
Relational operator Symbol Explanation

Is equal to

==

The analysis includes data corresponding to the exact email addresses entered on the right.

Is not equal

<>, ~=, !=, ^=

The analysis includes data not corresponding to the email addresses entered on the right.

Corresponds to one of these values

The analysis includes data corresponding to at least one of the email addresses entered on the right.

Corresponds to none of these values

<>

The analysis includes data not corresponding to any of the email addresses entered on the right.

3.9. From contact ID

Filters the selected key figure and dimension additionally by one or several contact IDs. For this filter you can select the contact IDs that are available in your system. Select one of the following comparison operators and enter the desired contact IDs into the text field separated by comma.

Relational operators available for this filter
Relational operator Symbol Explanation

Is equal to

==

The analysis includes data corresponding to the exact contact IDs entered on the right. Use commas to separate multiple contact IDs.

Is not equal

<>, ~=, !=, ^=

The analysis includes data not corresponding to the contact IDs entered on the right. Use commas to separate multiple contact IDs.

Corresponds to one of these values

The analysis includes data corresponding to at least one of the contact IDs entered on the right. Use commas to separate multiple contact IDs.

Corresponds to none of these values

<>

The analysis includes data not corresponding to any of the contact IDs entered on the right. Use commas to separate multiple contact IDs.

3.10. Referrer

Filters the selected key figure and dimension additionally by one or several referrers the messages. Select one of the following comparison operators and then the desired referrers ().

Relational operators available for this filter
Relational operator Symbol Explanation

Is equal to

==

The analysis includes data corresponding to the exact referrers selected on the right.

Is not equal

<>, ~=, !=, ^=

The analysis includes data not corresponding to the referrers selected on the right.

Corresponds to one of these values

The analysis includes data corresponding to at least one of the referrers selected on the right.

Corresponds to none of these values

<>

The analysis includes data not corresponding to any of the referrers selected on the right.

You can choose between the referrers Back end, Plugin, REST API and System for this filter.

3.11. Contact ID

Filters the selected key figure and dimension additionally by one or several contact IDs that are linked with the messages. For this filter you can select the contact IDs that are available in your system. Select one of the following comparison operators and enter the desired contact IDs into the text field separated by comma.

Relational operators available for this filter
Relational operator Symbol Explanation

Is equal to

==

The analysis includes data corresponding to the exact contact IDs entered on the right. Use commas to separate multiple contact IDs.

Is not equal

<>, ~=, !=, ^=

The analysis includes data not corresponding to the contact IDs entered on the right. Use commas to separate multiple contact IDs.

Corresponds to one of these values

The analysis includes data corresponding to at least one of the referrers selected on the right. Use commas to separate multiple contact IDs.

3.12. Order ID

Filters the selected key figure and dimension additionally by one or several order IDs. For this filter you can select the order IDs that are available in your system. Select one of the following comparison operators and enter the desired order IDs into the text field separated by comma.

Relational operators available for this filter
Relational operator Symbol Explanation

Is equal to

==

The analysis includes data corresponding to the exact order IDs entered on the right. Use commas to separate multiple order IDs.

Is not equal

<>, ~=, !=, ^=

The analysis includes data not corresponding to the order IDs entered on the right. Use commas to separate multiple order IDs.

Corresponds to one of these values

The analysis includes data corresponding to at least one of the referrers selected on the right. Use commas to separate multiple order IDs.

3.13. Tag

Filters the selected key figure and dimension additionally by one or several tags. For this filter you can select the tags that are available in your system. Select one of the following comparison operators and then the desired tags ().

Relational operators available for this filter
Relational operator Symbol Explanation

Is equal to

==

The analysis includes data corresponding to the exact selected tags on the right.

Is not equal

<>, ~=, !=, ^=

The analysis includes data not corresponding to the selected tags on the right.

Corresponds to one of these values

The analysis includes data corresponding to at least one of the selected tags on the right.

Corresponds to none of these values

<>

The analysis includes data not corresponding to any of the selected tags on the right.

4. Required raw data

For the key figure Messages, the following raw data have to be activated in your system:

Tip: This is how you activate raw data
  1. Go to Setup » plentyBI » Raw data.

  2. Activate () all required data. This may result in costs.

  3. Save () the settings.

5. Tariff

How many and which key figures and corresponding dimensions you can create depends on the tariff you have booked.

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