Messages

This page explains the calculation types, dimensions and filters available to you for the key figure Messages. This page is for reference purposes only and assumes that you already have basic knowledge about the plentyBI tool.

plentymarkets calculates the key figure Messages based on the number of messages or the sum of minutes that were saved for the messages.

By choosing a calculation type, you decide whether to calculate with the number of messages or the sum of minutes. In addition, select a dimension and filters to specify the criteria of the messages.

1. Calculation

1.1. Number

The key figure Messages is calculated on the basis of the number. This way, you can see at a glance how many messages were created.

1.2. Sum minutes

The key figure Messages is calculated on the basis of the sum of the minutes. This way, you can see at a glance how many minutes were saved for the messages in total.

2. Dimension

2.1. Created at

The key figure Messages is displayed grouped by creation date. This means that the date on which the messages were created is considered in the calculation.

2.2. Creation date & user

The key figure Messages is displayed grouped by creation date and user. This way, you can see at a glance when the messages were created. A further differentiation is made according to the users of the messages.

3. Filter

Filters allow you to narrow down the data calculated by the key figure. How to add and combine filters is explained in the Dashboard (Beta) section of the manual.

3.1. Created at

Filters the selected key figure and dimension additionally by the creation date the messages. Select one of the following comparison operators and then select the desired date from the calendar ().

Relational operators available for this filter

Relational operator	Symbol	Explanation
Is equal to	==	The analysis includes data corresponding to the exact minutes entered on the right.
Is between		The analysis includes data that is between the values for the minutes entered on the right.
Greater than or equal to	>=	The analysis includes data that is greater than or equal to the minutes entered on the right.
Less than or equal to	⇐	The analysis includes data that is less than or equal to the minutes entered on the right.
Greater than	>	The analysis includes data that is greater than the minutes entered on the right.
Less than	<	The analysis includes data that is less than the minutes entered on the right.

Relational operator

Symbol

Explanation

Is equal to

The analysis includes data corresponding to the exact minutes entered on the right.

Is between

The analysis includes data that is between the values for the minutes entered on the right.

Greater than or equal to

The analysis includes data that is greater than or equal to the minutes entered on the right.

Less than or equal to

⇐

The analysis includes data that is less than or equal to the minutes entered on the right.

Greater than

The analysis includes data that is greater than the minutes entered on the right.

Less than

The analysis includes data that is less than the minutes entered on the right.

3.2. Done at

Filters the selected key figure and dimension additionally by the date on which the messages was completed. Select one of the following comparison operators and then select the desired date from the calendar ().

Relational operators available for this filter

Relational operator	Symbol	Explanation
Is equal to	==	The analysis includes data corresponding to the exact minutes entered on the right.
Is between		The analysis includes data that is between the values for the minutes entered on the right.
Greater than or equal to	>=	The analysis includes data that is greater than or equal to the minutes entered on the right.
Less than or equal to	⇐	The analysis includes data that is less than or equal to the minutes entered on the right.
Greater than	>	The analysis includes data that is greater than the minutes entered on the right.
Less than	<	The analysis includes data that is less than the minutes entered on the right.

Relational operator

Symbol

Explanation

Is equal to

The analysis includes data corresponding to the exact minutes entered on the right.

Is between

The analysis includes data that is between the values for the minutes entered on the right.

Greater than or equal to

The analysis includes data that is greater than or equal to the minutes entered on the right.

Less than or equal to

⇐

The analysis includes data that is less than or equal to the minutes entered on the right.

Greater than

The analysis includes data that is greater than the minutes entered on the right.

Less than

The analysis includes data that is less than the minutes entered on the right.

3.3. Updated at

Filters the selected key figure and dimension additionally by the date when the messages were last modified. Select one of the following comparison operators and then select the desired date from the calendar ().

Relational operators available for this filter

Relational operator	Symbol	Explanation
Is equal to	==	The analysis includes data corresponding to the exact minutes entered on the right.
Is between		The analysis includes data that is between the values for the minutes entered on the right.
Greater than or equal to	>=	The analysis includes data that is greater than or equal to the minutes entered on the right.
Less than or equal to	⇐	The analysis includes data that is less than or equal to the minutes entered on the right.
Greater than	>	The analysis includes data that is greater than the minutes entered on the right. Unresolved directive in <stdin> - include::../…/_textblocks/plentyBI-operators/less-than.adoc[]

Relational operator

Symbol

Explanation

Is equal to

The analysis includes data corresponding to the exact minutes entered on the right.

Is between

The analysis includes data that is between the values for the minutes entered on the right.

Greater than or equal to

The analysis includes data that is greater than or equal to the minutes entered on the right.

Less than or equal to

⇐

The analysis includes data that is less than or equal to the minutes entered on the right.

Greater than

The analysis includes data that is greater than the minutes entered on the right.

Unresolved directive in <stdin> - include::../…/_textblocks/plentyBI-operators/less-than.adoc[]

3.4. Deleted at

Filters the selected key figure and dimension additionally by the date when the messages were deleted. Select one of the following comparison operators and then select the desired date from the calendar ().

Relational operators available for this filter

Relational operator	Symbol	Explanation
Is equal to	==	The analysis includes data corresponding to the exact minutes entered on the right.
Is between		The analysis includes data that is between the values for the minutes entered on the right.
Greater than or equal to	>=	The analysis includes data that is greater than or equal to the minutes entered on the right.
Less than or equal to	⇐	The analysis includes data that is less than or equal to the minutes entered on the right.
Greater than	>	The analysis includes data that is greater than the minutes entered on the right.
Less than	<	The analysis includes data that is less than the minutes entered on the right.

Relational operator

Symbol

Explanation

Is equal to

The analysis includes data corresponding to the exact minutes entered on the right.

Is between

The analysis includes data that is between the values for the minutes entered on the right.

Greater than or equal to

The analysis includes data that is greater than or equal to the minutes entered on the right.

Less than or equal to

⇐

The analysis includes data that is less than or equal to the minutes entered on the right.

Greater than

The analysis includes data that is greater than the minutes entered on the right.

Less than

The analysis includes data that is less than the minutes entered on the right.

3.5. Minutes

Filters the selected key figure and dimension additionally by the number of minutes. Select one of the following comparison operators and then enter the desired number of minutes.

Relational operators available for this filter

Relational operator	Symbol	Explanation
Is equal to	==	The analysis includes data corresponding to the exact minutes entered on the right.
Is not equal	<>, ~=, !=, ^=	The analysis includes data not corresponding to the minutes entered on the right.
Less than	<	The analysis includes data that is less than the minutes entered on the right.
Less than or equal to	⇐	The analysis includes data that is less than or equal to the minutes entered on the right.
Greater than	>	The analysis includes data that is greater than the minutes entered on the right.
Greater than or equal to	>=	The analysis includes data that is greater than or equal to the minutes entered on the right.

Relational operator

Symbol

Explanation

Is equal to

The analysis includes data corresponding to the exact minutes entered on the right.

Is not equal

<>, ~=, !=, ^=

The analysis includes data not corresponding to the minutes entered on the right.

Less than

The analysis includes data that is less than the minutes entered on the right.

Less than or equal to

⇐

The analysis includes data that is less than or equal to the minutes entered on the right.

Greater than

The analysis includes data that is greater than the minutes entered on the right.

Greater than or equal to

The analysis includes data that is greater than or equal to the minutes entered on the right.

3.6. Chargeable

Filters the selected key figure and dimension additionally by whether or not the messages were billed. Select the comparison operator Is equal to and activate the option Chargeable.

Relational operators available for this filter

Relational operator	Symbol	Explanation
Is equal to	==	The analysis includes data corresponding to the exact minutes entered on the right.

Relational operator

Symbol

Explanation

Is equal to

The analysis includes data corresponding to the exact minutes entered on the right.

3.7. From type

Filters the selected key figure and dimension additionally by one or several types. Select one of the following comparison operators and then the desired types ().

Relational operators available for this filter

Relational operator	Symbol	Explanation
Is equal to	==	The analysis includes data corresponding to the exact minutes entered on the right.
Is not equal	<>, ~=, !=, ^=	The analysis includes data not corresponding to the minutes entered on the right.
Corresponds to one of these values		The analysis includes data corresponding to at least one of the minutes entered on the right.
Corresponds to none of these values	<>	The analysis includes data not corresponding to any of the minutes entered on the right.

Relational operator

Symbol

Explanation

Is equal to

The analysis includes data corresponding to the exact minutes entered on the right.

Is not equal

<>, ~=, !=, ^=

The analysis includes data not corresponding to the minutes entered on the right.

Corresponds to one of these values

The analysis includes data corresponding to at least one of the minutes entered on the right.

Corresponds to none of these values

The analysis includes data not corresponding to any of the minutes entered on the right.

You can choose between the types User, Email and Contact for this filter.

3.8. From

Filters the selected key figure and dimension additionally by one or several message senders. Select one of the following comparison operators and then enter the name.

Relational operators available for this filter

Relational operator	Symbol	Explanation
Is equal to	==	The analysis includes data corresponding to the exact minutes entered on the right. Unresolved directive in <stdin> - include::../../_textblocks/plentyBI-operators/is-not-equal-to.adoc[]
Corresponds to one of these values		The analysis includes data corresponding to at least one of the minutes entered on the right.
Corresponds to none of these values	<>	The analysis includes data not corresponding to any of the minutes entered on the right.

Relational operator

Symbol

Explanation

Is equal to

The analysis includes data corresponding to the exact minutes entered on the right.

Unresolved directive in <stdin> - include::../../_textblocks/plentyBI-operators/is-not-equal-to.adoc[]

Corresponds to one of these values

The analysis includes data corresponding to at least one of the minutes entered on the right.

Corresponds to none of these values

The analysis includes data not corresponding to any of the minutes entered on the right.

3.9. Referrer

Filters the selected key figure and dimension additionally by one or several referrers the messages. Select one of the following comparison operators and then the desired referrers ().

Relational operators available for this filter

Relational operator	Symbol	Explanation
Is equal to	==	The analysis includes data corresponding to the exact minutes entered on the right.
Is not equal	<>, ~=, !=, ^=	The analysis includes data not corresponding to the minutes entered on the right.
Corresponds to one of these values		The analysis includes data corresponding to at least one of the minutes entered on the right.
Corresponds to none of these values	<>	The analysis includes data not corresponding to any of the minutes entered on the right.

Relational operator

Symbol

Explanation

Is equal to

The analysis includes data corresponding to the exact minutes entered on the right.

Is not equal

<>, ~=, !=, ^=

The analysis includes data not corresponding to the minutes entered on the right.

Corresponds to one of these values

The analysis includes data corresponding to at least one of the minutes entered on the right.

Corresponds to none of these values

The analysis includes data not corresponding to any of the minutes entered on the right.

You can choose between the referrers Back end, Plugin, REST API and System for this filter.

3.10. Contact ID

Filters the selected key figure and dimension additionally by one or several contact IDs. For this filter you can select the contact IDs that are available in your system. Select one of the following comparison operators and enter the desired contact IDs into the text field separated by comma.

Relational operators available for this filter

Relational operator	Symbol	Explanation
Is equal to	==	The analysis includes data corresponding to the exact contact IDs entered on the right. Use commas to separate multiple contact IDs.
Is not equal	<>, ~=, !=, ^=	The analysis includes data not corresponding to the contact IDs entered on the right. Use commas to separate multiple contact IDs.
Corresponds to one of these values		The analysis includes data corresponding to at least one of the minutes entered on the right. Use commas to separate multiple contact IDs.

Relational operator

Symbol

Explanation

Is equal to

The analysis includes data corresponding to the exact contact IDs entered on the right. Use commas to separate multiple contact IDs.

Is not equal

<>, ~=, !=, ^=

The analysis includes data not corresponding to the contact IDs entered on the right. Use commas to separate multiple contact IDs.

Corresponds to one of these values

The analysis includes data corresponding to at least one of the minutes entered on the right. Use commas to separate multiple contact IDs.

3.11. Order ID

Filters the selected key figure and dimension additionally by one or several order IDs. For this filter you can select the order IDs that are available in your system. Select one of the following comparison operators and enter the desired order IDs into the text field separated by comma.

Relational operators available for this filter

Relational operator	Symbol	Explanation
Is equal to	==	The analysis includes data corresponding to the exact order IDs entered on the right. Use commas to separate multiple order IDs.
Is not equal	<>, ~=, !=, ^=	The analysis includes data not corresponding to the order IDs entered on the right. Use commas to separate multiple order IDs.
Corresponds to one of these values		The analysis includes data corresponding to at least one of the minutes entered on the right. Use commas to separate multiple order IDs.

Relational operator

Symbol

Explanation

Is equal to

The analysis includes data corresponding to the exact order IDs entered on the right. Use commas to separate multiple order IDs.

Is not equal

<>, ~=, !=, ^=

The analysis includes data not corresponding to the order IDs entered on the right. Use commas to separate multiple order IDs.

Corresponds to one of these values

The analysis includes data corresponding to at least one of the minutes entered on the right. Use commas to separate multiple order IDs.

4. Required raw data

For the key figure Messages, the following raw data have to be activated in your system:

messages

Tip: This is how you activate raw data

Go to Setup » plentyBI » Raw data.
Activate () all required data. This may result in costs.
Save () the settings.

5. Rate

How many and which key figures and corresponding dimensions you can create depends on the tariff you have booked. Simply choose the right plentyBI-tariff with the help of the plentymarkets configurator.