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Boards

When using boards you can visualise the workflow of a project or a working process within your company. Common boards consist of 3 columns: To do, Doing and Done. You decide about the structure of the board and how many columns you add.

1. Assigning rights for Back end users

Users of the type Back end can only access limited areas and menus in plentymarkets. Thus, their access to the system is limited. If you want users of this type to open the Start » Boards menu, an Admin user has to assign them rights as listed in the following.

Setting the visibility for back end users:

  1. Go to Setup » Settings » User » Rights » User.

  2. Use the search function () and open the user account that should be edited.

  3. Expand the Authorisations: Start menu.

  4. Select the setting Boards.

  5. Save () the settings.

2. Creating a board

Proceed as described below to create a board.

Creating a board:

  1. Go to Start » Boards.
    Tip: To do so, point your cursor at the plentymarkets logo at the top left of the screen.

  2. Click on Create new board ().
    → The window Create new board opens.

  3. Enter the name of the board.

  4. Save the settings.
    → The board is created and added to the list.

3. Adding a column

Proceed as described below to add columns to the board. You can add as many columns as you like.

Adding a column:

  1. Go to Start » Boards.
    Tip: To do so, point your cursor at the plentymarkets logo at the top left of the screen.

  2. Click on the board that you want to edit.

  3. Click on the right side on Add new column ().
    → The column is added to the left side.

  4. Enter the name of the column.

  5. Add further columns in the same way until you have the desired number of columns for the board.
    Tip: You can change the position of the columns.

4. Adding a card

Proceed as described below to add cards to the board. You can add as many cards as you like.

Adding a card:

  1. Go to Start » Boards.
    Tip: To do so, point your cursor at the plentymarkets logo at the top left of the screen.

  2. Click on the board that you want to edit.

  3. Click on Add new card in the column that you want to add a card to.

  4. Enter the name of the card.

  5. Click on Save new card ().

  6. Add further cards in the same way until you have the desired number of cards for the board.

5. Editing a card

You can edit the cards on the board at any time. Link the cards to a contact, an order and a ticket, for example, or add an owner and tags. To do so, proceed as described below.

Editing a card:

  1. Go to Start » Boards.
    Tip: To do so, point your cursor at the plentymarkets logo at the top left of the screen.

  2. Click on the board that you want to edit.

  3. Click on the arrow on the right side of the card that you want to edit ().
    → The settings menu opens.

  4. Carry out the settings. Pay attention to the information given in Table 1.

Table 1. Settings in the Start » Boards menu
Setting Explanation

Edit card

Enter the text for the card. If required, you can format the text.

Delete card

Delete the card by clicking on Delete card.

Link contact

Enter the contact ID to link the card to the contact.
Note: When the card is linked to the contact, a symbol is displayed on the card. Via this symbol, open the contact directly in the CRM » Contacts menu or delete the link to the contact.

Link ticket

Enter the ticket ID to link the card to the ticket.
Note: When the card is linked to the ticket, a symbol is displayed on the card. Via this symbol, open the ticket directly in the CRM » Ticket system menu or delete the link to the ticket.

Link order

Enter the order ID to link the card to the order.
Note: When the card is linked to the order, a symbol is displayed on the card. Via this symbol, open the order directly in the Orders » Edit orders menu or delete the link to the order.

Add user

Select the owner from the list in order to add this owner to the card.
When the owner is added to the card, a symbol with the owner’s initials or the first letter of the name is displayed on the card.
Tip: In order to remove the owner from the card, move the cursor over the symbol and click on Delete reference.

Add tag

Select the tag from the list in order to add this tag to the card.
Important: Only those tags that were created in the Setup » Settings » Tags menu are displayed in the list. For further information, refer to the Tags page of the manual.

6. Editing a board

When opening the menu Start » Boards, you see the number of cards and columns, the name of the board as well as the time period of the last change on every card that you created. Click on Rename board () to enter a new name for the board. Click on Delete board () to delete the board.

In order to edit boards, click on the name of the board. You can add new columns and cards and edit the cards. Pay attention to the information given in Table 1.

7. Setting up event procedures

Go to the Setup » CRM » Ticket system » Events menu to create event procedures that e.g. automatically move the cards on your boards to a column that you determined once a certain event takes place. It is also possible to move cards to another board. Furthermore, you can select a prefix for newly created cards or delete cards once a certain event takes place.

For further information about creating event procedures, refer to the chapter Automatically sending email template on the Using the ticket system page of the manual.

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