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Managing user accounts

Create accounts for new users and edit existing user accounts in the user menu. Furthermore, assign roles and accesses to users.

  • Roles are used for grouping users and assigning the same rights to multiple user accounts in a very convenient way.

  • Accesses allow you to assign rights to specific users and interfaces. For example, assign API calls to users of the API access individually.

Five free CUL user licences are included in every plentymarkets system. If you need additional user accounts, book them in the configurator.

What is a CUL user licence?

CUL stands for concurrent user licencing. The licence determines how many user accounts can have access to the plentymarkets back end, the REST API and the plentymarkets app. As such, we limit simultaneous use and not the number of user accounts you can create.

1. Setting the password strength

In the menu System » Settings » User » Security, you manage the criteria for new passwords entered by users. Proceed as follows to activate the criteria.

Setting the password strength:

  1. Go to System » Settings » User » Security.

  2. Carry out the settings. Pay attention to the explanations given in Table 1.

  3. Save () the settings.
    → New passwords need to comply with the criteria to be valid.

Table 1. Setting the password strength
Setting Explanation

Activate password security

If this option is active, new passwords must meet the criteria set for password security.

Minimum length

Enter the minimum number of characters for new passwords.
Note: For security reasons, the minimum length is 8 characters.

Password criteria

Activate the criteria for new passwords.
Note: For security reasons, at least 3 criteria must be activated.

Minimum amount of fulfilled criteria

Select the minimum number of criteria that new passwords need to meet.
Note: For security reasons, at least 3 criteria must be activated.

Number of latest passwords

Enter the number of previously used passwords that users cannot use again. If the user tries to enter a previously used password, the user is asked to enter a different password. If you do not want to use this function, enter 0 or leave blank.
Note: The number of passwords to be saved must be 20 or less.

Password validity period (in days)

The user account is locked at the end of this period. If you do not want to use this function, enter 0 or leave blank.

2. Creating a user account

When using your plentymarkets system for the first time, a default user account of the access type Admin with administrative rights is already set up in the system. You need at least one admin user account. As such, either create a new user account of the Admin access and delete the default user account afterwards or edit the existing user account. Proceed as described below to create a new user of any access type.

Creating a user account:

  1. Go to Setup » Settings » User » Accounts.

  2. Click on New.
    → The Create new user window opens.

  3. Enter the User name.

  4. Enter the Real name.

  5. Enter the Password.

  6. Repeat the password.

  7. Enter the user’s email address. This allows the user to receive messages from the system.

  8. Select a user access. Pay attention to the information given in Table 2.

  9. Save the settings.

The user name must not contain any spaces and must have at least 5 characters.

Click on My account to open your own user account.

The user accesses are preset and the accesses' settings cannot be changed. The following table includes detailed information about preset rights and rights that you can assign individually:

Table 2. Overview of available user accesses
Access Explanation

Admin

Access with all rights and no restrictions. Must be assigned to at least one user account because only an admin can create, edit and manage user accounts without any restrictions. When using multiple admin accounts, these accounts all have equal rights.

Back end

Access with individual rights for menus and functions that can be assigned in the Rights tab.

REST API

Access for REST calls that can be assigned in the user account. REST calls are activated individually. REST calls are not assigned to user accounts by default.

Attention: Users with this user access are not allowed to access the back end.

The access types Call centre, Logistics, Blog and Newsletter2Go do not exist anymore and have been migrated to a back end user.

3. Editing a user account

After creating a user account, the new account is displayed in the user account overview. User accounts are listed alphabetically. Select a user account to edit the account settings. You may not be able to see all of the settings. The settings that are visible depend on your own user access and on the user access of the user account that is being edited. Edit multiple user accounts with the Group function in the user menu.

Editing a user account:

  1. Go to Setup » Settings » User » Accounts.

  2. Click on Open user.
    → The user account opens in a new tab.

  3. Pay attention to the explanations given in Table 3 and carry out the settings as desired.

  4. Save () the settings.

Password is saved

The password you entered when creating your user account will not be visible in editing mode later on, but it is saved. You do not have to re-enter the password when editing the user account.

3.1. Entering the master data

Enter information and change the settings of a user account in the Master data tab. Only users with administrative rights can edit the user name, IP restriction, user access and roles. All other master data can also be changed by a user in their own account. In this tab, it is also possible to block a user account.

Table 3. A user account’s master data
Setting Explanation

Title bar

The title bar displays the user ID and user name as well as the date and time when changes were last made to the user account.
The user ID is a unique identification number. It is assigned by the system and cannot be changed.

User blocked

Activate to block the user account. The user will no longer be able to log into the system.

User name

Enter a name without spaces. The user name is a mandatory entry and is needed for the login. The user name must not contain any spaces and must have at least 5 characters.

Actual name

Actual name of the user displayed in the title bar of the plentymarkets back end.

Email

Enter the user account’s email address. The email address is important for system notifications, notifications from event procedures and group communication within the system.

Google Mail

If using Gmail, enter the user’s Gmail address.

Skype name

If using Skype, enter the user’s Skype name.

Colour

Define a colour in the editing window by selecting a colour, entering a hexadecimal colour code or the RGB value. The colour makes it easier to identify the user account in other menus, for example the Calendar.

Time zone

Select the user’s time zone.

Image URL

Enter an image URL here, for example to insert a thumbnail image used for blog entries.

UI language

Select the language for the admin area. This is the default language that is used when logging in.

IP restriction

Enter the user’s IP address. The user will only be allowed to log into plentymarkets with this IP address.

User access

Select the user access for the user account. The user accesses Admin, Back end and REST API are available.

Roles

Select roles for the user account. Roles must already have been created before they can be selected here.

New password

Enter a new password to give the user account this password.

Repeat password

Enter the password again.

New app PIN

You can enter a 4 to 12 digit PIN for employees who work with the plentymarkets app. If you save a PIN, it will be possible to quickly switch from one user account to another in the plentymarkets app. However, users can also log into the plentymarkets app with their password.
Tip: Once the PIN has been saved, this field will contain 4 dots. These dots show that an app PIN has been saved for the user account. The actual PIN might consist of more numbers.
When switching from one user account to another, it will be possible to select any user account that has a PIN. To remove the PIN, for example because the user no longer works with the app, delete the 4 dots and save the user account.

Repeat app PIN

Re-enter the PIN.

3.2. Activating owners

In the Owner tab, determine the areas in which the user should be available as an owner. For example, if you create a calendar, then you have to set up users as owners of the calendar. Activate the Calendar menu in the Owner tab.

Setting a user as owner:

  1. Go to Setup » Settings » User » Accounts.

  2. Open a user account.

  3. Click on the Owner tab.

  4. Activate the areas in which the user should be available as an owner.

  5. Save () the settings.

3.3. Managing mailboxes

If plentymarkets manages your domains, then you can go to Settings » System settings » Basic settings » User » Accounts » Open account » Tab: Email to create and manage mailboxes for system users. You need admin rights to manage mailboxes. These mailboxes are created and hosted by the third party email provider mailbox.org. You will learn how to create mailboxes and additional email addresses (aliases) for these mailboxes.

Mailboxes with other provider

The configuration described is only relevant for plentymarkets customers with domains managed by plentymarkets who want to use the external provider mailbox.org. If you manage your email account with a different provider and want the plentymarkets system to send emails from this provider too, you do not need to set up mailbox.org. However, you still need to refer to chapter Saving the email server’s access data on the Sending emails page of the manual.

3.3.1. Create mailbox

Proceed as described below to create mailbox.org mailboxes for system users. You need admin rights to create mailboxes and aliases.

Creating a new mailbox:

  1. Go to Setup » Settings » User » Accounts.

  2. Click on My account.

  3. Click on the Email tab.

  4. Click on New.
    → The Create mailbox window opens.

  5. Select the email address type Mailbox.

  6. Carry out the additional settings. Pay attention to the explanations given in Table 4.

  7. Click on Create mailbox.
    → The mailbox is created on the servers of the external provider mailbox.org.

Table 4. Create mailbox
Setting Explanation

Email address type

Select the email address type Mailbox.
Mailbox = A new mailbox is created.
Alias = An additional email address for an existing mailbox is created. Select the mailbox for this alias by selecting the option Target mailbox.

Email address

Enter the email address that you want to assign to this mailbox. Enter the local part of the email address left of the @ sign. Select the domain part of the email address from the dropdown list.
Note: You cannot create mailboxes for test domains (for example @plenty-test-drive) or for external domains that are not hosted by plentymarkets.
Note: After an email address is deleted, this address is locked for 48 hours. You need to wait until the end of this period before you can create an email address with this name again.

First name
Last name

Enter the first name and last name of the person with this user account. This name will be displayed with the email address as part of the sender information.

System user

Select the user account you want to assign the mailbox to.

Forwarding

Enter one or more email addresses if you want to forward emails sent to this address to a different mailbox. Separate multiple email addresses by commas, for example customer@your-plentystore.co.uk,consultant@your-plentystore.co.uk.

Save emails in mailbox

Option becomes selectable once a forwarding address is entered.
Activated = Emails are forwarded to the target email addresses. Copies of the forwarded emails will be saved in this mailbox.
Not activated = Emails are directly forwarded to the target email addresses. No emails are saved in this mailbox.

Password;
Repeat password

Enter a password and re-enter it for confirmation.
Note: The password must contain at least 8 characters and a combination of upper case letters, lower case letters and numbers.

Fee

Select a fee model. All prices shown are subject to VAT. Your plentymarkets contract will be updated after the mailbox is created.

3.3.2. Saving the mailbox.org server’s access data in plentymarkets

For plentymarkets to send emails such as order confirmations on your behalf, you need to save the access data of the mailbox.org mailbox from which you want to send these emails in the Settings » System settings » Client (store) » Standard » Email » Access data menu.

3.3.3. Creating an additional email address (alias) for a mailbox

Create an alias for the mailbox if you want the mailbox to be linked to more than one email address. The number of email addresses you can create per mailbox depends on the fee you select. Proceed as described below to create an additional email address for a mailbox.

Creating an additional email address for a mailbox:

  1. Go to Setup » Settings » User » Accounts.

  2. Click on My account.

  3. Click on the Email tab.

  4. Click on New.
    → The Create mailbox window opens.

  5. Select the email address type Alias.

  6. Carry out the additional settings. Pay attention to the explanations given in Table 5.

  7. Click on Create mailbox.
    → The additional email address is created.

Table 5. Creating an additional email address for a mailbox
Setting Explanation

Email address type

Select the email address type Alias.
Mailbox = A new mailbox is created.
Alias = An additional email address for an existing mailbox is created. Select the mailbox for this alias by selecting the option Target mailbox.

Email address

Enter the email address that you want to assign to this mailbox. Enter the local part of the email address left of the @ sign. Select the domain part of the email address from the dropdown list.
Note: After an email address is deleted, this address is locked for 48 hours. You need to wait until the end of this period before you can create an email address with this name again.

Target mailbox

Select the mailbox that emails to this alias address are to be sent to.

3.3.4. Change basic fee

By default, the basic fee Business Reseller applies to the hosting of mailboxes by mailbox.org through plentymarkets. This basic fee is free. However, it does not include support by mailbox.org. You can change your basic fee at any time. Change your basic fee model if you want to receive support from mailbox.org or want to extend the services you receive from mailbox.org. The selected basic fee applies to all mailboxes in your plentymarkets system including all clients.

Changing your basic fee model:

  1. Go to Setup » Settings » User » Accounts.

  2. Click on My account.

  3. Click on the Email tab.

  4. Click on Change basic fee.
    → The Select basic fee window opens.

  5. Check the specifications of the different basic fee models.

  6. Select the basic fee you want to book.

  7. Click on Change basic fee.
    → The fee is saved and your plentymarkets contract is updated. mailbox.org will send you an email with additional information.

3.3.5. Deleting a mailbox

Proceed as described below to delete a mailbox. You need admin rights to delete mailboxes/aliases. After deleting a mailbox/alias, you need to wait 48 hours before you can create a new mailbox/alias with the email address that you just deleted.

Emails can no longer be accessed after deleting a mailbox

After deleting a mailbox, you can no longer access the emails saved in the mailbox via mailbox.org. Make sure that you have saved local copies of any emails you still need access to before deleting the mailbox.

Deleting a mailbox:

  1. Go to Setup » Settings » User » Accounts.

  2. Click on My account.

  3. Click on the Email tab.
    → A list of the mailboxes is displayed.

  4. Click on the mailbox in this list that you want to delete.

  5. Click on Delete ().
    → The mailbox and all associated aliases are deleted on the mailbox.org server.
    → Your plentymarkets contract is updated.

3.4. Additional user settings

In addition to the tabs described above, you find other tabs in the editing window of a user account. These tabs and the corresponding settings are described on other pages of the manual. Further information about the tabs can be found by following the links in the right column.

Table 6. Other tabs in the editing window of a user account
Tab Explanation

Complimentary close

In this tab, enter a text that you want to add automatically at the end of your messages and comments in the ticket system. This text is added as a complimentary close.

Signature

In this tab, enter a text that you want to add automatically at the end of your messages and comments in the ticket system. This text is added as a signature.

Right

For further information about this tab, refer to the Assigning rights chapter.

Personal settings

In this area, you can change the settings of the user account currently logged into the system. Therefore, you can only see this tab in your own user account. The tab is divided into the General, Shortcuts and Favourites tabs with settings that only apply to you personally.

Calendar

Make changes to the Calendar settings in this tab.

4. Editing multiple user accounts

Edit multiple user accounts with the Group function in the User menu. The group function edits previously selected user accounts.

Carrying out the group function:

  1. Go to Setup » Settings » User » Accounts.

  2. Select the users that you want to edit.

  3. Click on Group function.
    → The Group function window opens.

  4. Carry out the settings. Pay attention to the information given in Table 7.

  5. Click on Apply.
    → The user accounts are updated.

Table 7. Editing user accounts using the Group function
Setting Explanation

Delete

Activate to delete the selected user accounts.

Send email

Activate to send an email to the selected user accounts. The email programme will open. The email addresses of the user accounts are entered in the recipient field.

Skype

Activate and select Instant message, Call or Video call to contact users via Skype.

Roles

Activate and select one, several or ALL roles to link the selected users with these roles.

5. Determining visibilities

In the Setup » Settings » User » Rights » User menu, you define which areas and settings are visible to the user with this user account when opening a menu. Without visibility rights, a warehouse or orders of a certain status, for example, are invisible to the user.

Table 8. *Rights*tab of a back end user account
Setting Explanation

Sales warehouse;
Repair warehouse;
Storage warehouse;
Transit warehouse;
Distribution warehouse;
Special warehouse (type Other)

Give rights for warehouses to the user. Only previously created warehouse types are available.

Visible order statuses

Select which order statuses should be visible to the user. The user will see orders that are in this status only.

Selectable order statuses

Select which order statuses the user should be allowed to apply.

Clients (stores)

Select one, several or all clients visible to the user. Users will only be able to see those areas that they were given access to in the Rights tab. If no client is selected, then specific rights such as the right to access certain menus will not go into effect. This is because the user will not have access to any of the clients.
All = The user has access to all clients.
Default = The user has access to the default store.

Ticket status

Select ticket statuses. Users will be able to view and edit tickets that are in these statuses.
Invisible = The user will not see tickets with this status.
Visible = The user will see all tickets that are in this status.
Own only = The user will only see tickets that are in this status and that they own.
All tickets are listed in the ticket overview, including those tickets that are not visible to the user account. However, the user is unable to open invisible tickets.

6. Managing rights

With rights you define which areas and settings are visible to the user and what they may edit. You can assign rights to every user account individually or to multiple user accounts via roles. In the Setup » Settings » User » Rights » User menu, you can assign rights to individual users. This contains the REST API authorisations, the menu visibilities and the plugin menu visibilities. Likewise, it is possible to assign rights for roles. This does not apply to the plugin menu visibilities. In case a role is assigned to a user that already has further rights, all of the rights are effective. In the Resources menu item, order referrers that should be visible to the user can be released.
Assign every user account only those rights required for their field of work. This way, security is increased and errors can be prevented in your system.

6.1. Assigning rights

The user rights in the Setup » Settings » User » Rights » User menu are divided into the 3 areas listed below.

Table 9. User rights
Setting Explanation

Authorisations

REST rights required for specific actions.

Menu visibilities

Display of menu and system settings. Select the areas that should be visible to the user. The REST rights for the menu items are set automatically.

Plugins

Here you can release menu visibilities for plugins. First, only the plugins and their single entries are shown. The correct routes, however, are not displayed.

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The areas Authorisations and Menu visibilities are linked, which is why the selected rights are automatically activated for both areas.
If further rights are required, an error message appears. Example: The Blog menu item requires rights for “Show blog” and “Show tag”.

6.2. Assigning rights for roles

Roles can be assigned to several users. These will all have the same rights. If you want to carry out settings for roles, you can only do so for authorisations and menu visibilities, but not for plugins.

Assigning rights for roles:

  1. Go to Setup » Settings » User » Rights » Roles.
    → The overview opens.

  2. Select a role.
    → The Rights menu item containing the visibilities opens.

  3. Tick the check boxes in the respective area to assign the role rights. Activate entire areas or expand areas to activate individual rights that the user account should have access to.

  4. Save () the settings.

6.3. Managing menu and REST API rights

In the Authorisations tab, you specify which rights for the REST API are granted to a user account of the Back end access. No REST API rights are activated by default. User accounts of the Admin access have all rights.

Managing menu and REST API rights:

  1. Go to Setup » Settings » User » Accounts.

  2. Open a user account.

  3. Click on the Rights tab.

  4. Click on Managing menu and REST API rights.
    → The Rights menu item opens.

  5. Assign the rights for the respective area by ticking the check boxes. Activate entire areas or expand areas to activate individual rights that the user account should have access to.

  6. Save () the settings.

6.4. Activating app rights

In the Mobile tab, you define which functions and key figures are visible to user accounts in the plentymarkets app.

Activating app rights:

  1. Go to Setup » Settings » User » Accounts.

  2. Open a user account.

  3. Open the Mobile tab.

  4. Activate the functions and key figures that the user account should have access to in the app.

  5. Save () the settings.

6.5. Unblocking a user account

The maximum number of login attempts is 5 per user account or 25 per IP address. If the maximum number of login attempts is exceeded, the account is blocked for 24 hours. Users with admin rights can unblock a user account manually before this 24 hour period has passed.

Unblocking a user account:

  1. Go to Setup » Settings » User » Accounts.
    → The user accounts are displayed.

  2. Double click on the blocked user account.
    → The user account opens.

  3. Click on Unblock login.
    → The user account is unblocked.

7. Creating roles

Roles are used for grouping user accounts and assigning the same rights to multiple user accounts without making changes to every single user account.

Creating a new role:

  1. Go to Setup » Settings » User » Roles.

  2. Click on New role.
    → The New Role window opens.

  3. Enter a Name for the role.

  4. Save () the settings.
    → The role opens in a new tab and can be edited.

A role must be edited in order to define rights that are assigned to user accounts with this role. Therefore, edit the role after creating it.

8. Editing roles

After creating a role, it will open in a new tab for editing. The role is also added to the role overview so that you can open and edit it easier. Roles are listed alphabetically in the overview. Every role is divided into 3 tabs. In the Settings tab, you can change the role’s name. In the User tab, you link user accounts to this role. In the Rights tab, you assign rights to the role. The same settings used for user accounts of the Back end access are also available for roles. For further information about rights, refer to the Assigning rights chapter.

Users of the Admin or Back end access can create roles. User accounts of the Back end access must have the corresponding rights to do so.

Linking user accounts to roles:

  1. Go to Setup » Settings » User » Roles.

  2. Select a role.

  3. Click on the User tab.

  4. Select user accounts from the Available users column.

  5. Click on the single arrow pointed to the right to transfer the selected user accounts to the Assigned users column.
    Or: Drag and drop a user account to the Assigned users column.

  6. Save () the settings.

Moving several user accounts at once

Press and hold Ctrl or cmd, then select multiple users by left clicking on them to assign them at the same time. The lower arrow buttons will transfer all users.

The role is assigned to the user accounts in the Assigned users column. The roles in the Master data tab of a user account automatically match the settings made here. Assigned roles can be changed in both places of the system.

Linking roles to a user account:

  1. Go to Setup » Settings » User » Accounts.

  2. Open a user account.

  3. Select one, several or all of the roles in the Roles setting.

  4. Save () the settings.

Linking user roles to users of the Admin access

Administrators have all rights. However, it is important that roles are assigned to administrators for some processes. For example, administrators only receive role-specific emails when linked to the corresponding role.

Example of use

The administrator of the company MyStore creates multiple roles. All the rights to be assigned to every user account are included in the Employee role. With this role, it is no longer necessary to assign these rights to every single user. Also, changes to rights concerning all user accounts can be made in the Employee role. In addition to this role, the administrator creates the Warehouse technician and Accounting roles - specific roles for a small group of users only.

Table 10. Example for roles
Role Rights Menu visibilities

Employees

Clients (stores) » Standard

Start » Webmail
Start » Forum

Warehouse technician

Warehouse

Settings » System settings » Stock » Warehouse
Stock
Orders » Fulfilment

Accounting

Start » Vacation
Setup » Client » Select client » Accounting

Mr. Doe is a logistics specialist at MyStore and receives the Employee and Warehouse technician roles. If a user account has several roles, the user rights are added up. Therefore, Mr. Doe receives the rights Clients (stores), Webmail and Forum from the Employee role as well as the rights Warehouse, Stock and Fulfilment from the Warehouse technician role. However, he doesn’t have the Vacation and Accounting rights because the Accounting role wasn’t assigned to his user account.

9. Copying roles

If you need an additional role which slightly differs from an existing role, copy the existing role and make changes in the Rights tab of the copy.

Copying a role:

  1. Go to Setup » Settings » User » Roles.

  2. Select a role.

  3. Click on Copy in the toolbar.
    → The Copy role window opens.

  4. Enter a name.

  5. Save () the settings.
    → The role is copied and the new role opens.

10. Sending an email to all user accounts of a role

Roles allow you to send emails to all user accounts of a specific role. For this purpose, an email address must be saved in the user account.

Sending an email to all user accounts of a role:

  1. Go to Setup » Settings » User » Roles.

  2. Select a role.

  3. Click on Send email in the toolbar.
    → The email programme opens. The email addresses of all user accounts of this role are entered in the recipient field.

11. Searching user accounts

Filters help you to search for user accounts. Use the Access filter to display only user accounts of a certain access, e.g. Back end. If no filters are used, all user accounts are displayed in the overview. The following elements and functions are available in the User menu.

Table 11. Filter options for users
Setting Explanation

Search

Perform a search. Select appropriate filter options for the search beforehand.

Reset

Reset the filters to their original settings.

ID

Enter an ID to search for the user account that has this ID.

Name

Enter the name to search for the user accounts with this name.

Access

Select an access to search for user accounts with this specific access.

Roles

Select one, several or all roles to search for user accounts with these roles.

12. Linking roles and processes

You can also use roles for processes.

Linking roles and processes:

  1. Go to Setup » Processes » Per role.

  2. Click on the arrow in the line of a particular role. Then click on New process (image 1).

  3. Enter a Name for the role.

  4. Select the setting Role from the Visibility drop-down list.
    → The option Role is displayed.

  5. Select a Role from the drop-down list.

  6. Select whether you want users of this role to be able to change the settings.

  7. Select the warehouse for the process and a colour.

  8. Save () the settings.

The processes are displayed for the selected role. Due to the visibility setting, the process will be available to user accounts with the corresponding role only.

13. Creating an account for the plentymarkets forum

The plentymarkets forum is a knowledge base that keeps on growing. It already contains many solved support queries. Our developers and other plentymarkets customers will help you solve technical queries you might have. In addition, you will find tips for working with plentymarkets and can exchange ideas with other plentymarkets customers. Proceed as described below to create an account for the plentymarkets forum. Admin access user accounts can also create forum accounts for other user accounts using this method.

Creating an account for the plentymarkets forum:

  1. Go to Setup » Settings » User » Accounts.

  2. Click on Open user.
    → The user account opens in a new tab.

  3. In the plentymarkets Forum area, click on Create account.
    → The forum account is created.

14. Managing the number of logged in user accounts

Depending on your plentymarkets contract, the user accounts that can be logged into plentymarkets at the same time may be limited. This limit applies to the plentymarkets back end, the REST API and the plentymarkets app.

You can do the following if you reach the user limit:

14.1. Logging out users in the session management menu

Proceed as described below to use the session management to log out users.

Admin rights required

You need admin rights to log out users in the session management.

Logging out users in the session management menu:

  1. Point your cursor over the user icon at the top right corner.

  2. Click on Session management.
    Or: Go to Setup » Settings » User » Session management.
    → The Session management menu opens.
    → The logged in users are shown.

  3. Activate the check boxes of the users that you want to log out.

  4. Click on Terminate selected sessions.
    → The selected users are logged out.

14.2. Logging out users when user limit is exceeded

If the number of users has been reached or exceeded, admin users can access the session management menu by clicking on the error message that is shown when they attempt to log in.

Logging out users when user limit is exceeded:

  1. Log into the plentymarkets back end.
    → An error message is displayed.

  2. Click on the link in the error message.
    → The Session management menu opens.
    → The logged in users are shown.

  3. Activate the check boxes of the users that you want to log out.

  4. Click on Terminate selected sessions.
    → The selected users are logged out.
    Note: The login via the error message is valid for 10 minutes. You are automatically logged out after this time.

14.3. Booking additional user licenses

Book additional user licenses in the plentymarkets configurator.

Booking additional user licenses:

  1. Go to plentymarkets logo (Start) » Service centre.
    → The Service centre opens in a new browser tab.

  2. Click on the blue plus icon of the system.
    → The available tabs are shown.

  3. Click on the contract tab.

  4. Click on one of the buttons for changing your contract.
    → The plentymarkets configurator opens.

  5. In the progress bar at the bottom of the configurator, click on Features.

  6. Scroll to the User licenses (CUL) area.

  7. Click on the plus icon underneath the heading Additional concurrent user license (CUL) to add additional user licenses.

  8. In the progress bar at the bottom of the configurator, click on Your system.
    → A summary of the new contract details is shown.

  9. Check the information carefully.

  10. Click on Order system change.
    → The system is changed.

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